how to use the customer portal - tekweld.com portal instructional guide.pdfemail: [email protected]...
TRANSCRIPT
HOW TO USE THE
CUSTOMER PORTAL
*PLEASE NOTE THAT WE ARE AWARE OF ADOBE FLASH BEING DISCONTINUED
AND ARE CURRENTLY WORKING ON UPGRADING THE SYSTEM*
Table of ContentsIntroduction…………………………..…………..……………..…...1
How To Activate Adobe Flash On Google Chrome…..………..3
Credit Card Authorization……………………….………………..10
Proof Approvals And Rejections………………………………..13
Paying Invoices…………………………………………………….17
Additional Features………………………………………………..21
**CLICK ONE OF THE FOLLOWING TO REDIRECT YOU TO THE CORRECT PAGE**
CLICK HERE TO OPEN
UP BROWSER SETTINGS
CLICK SETTINGS AND A
NEW TAB WILL OPEN
1. PLEASE TYPE IN THE
SEARCH BAR “FLASH”
2. CLICK ON “SITE SETTINGS”
CLICK “FLASH”
CLICK THIS AND IT WILL CHANGE
IT SHOULD BE BLUE AND
CHANGED TO “ASK FIRST”
GO TO
http://tekweld.promo.tekweld.com/promocustportal/#
CLICK ON THE ADOBE FLASH PLAYER
CLICK “ALLOW”
YOU’RE READY TO SIGN IN!!!
IF YOU’RE HAVING TROUBLES WITH YOUR LOGIN, CALL OR
EMAIL A CLIENT RELATIONS REPRESENTATIVE FOR
ASSISTANCE.
Email: [email protected] or Phone#: (877) 835-9353
CREDIT CARD
AUTHORIZATION
*THIS IS ONLY VALID IF YOU ARE A CREDIT CARD CUSTOMER*
*CUSTOMERS WITH TERMS DO NOT APPLY*
YOU CAN USE THE “SEARCH ORDER” OR THE
“OPEN ORDER” TAB TO AUTHORIZE YOUR ORDERS
CLICK “PAYMENT INFORMATION” TO AUTHORIZE YOUR ORDER
***ALL CC AUTHORIZATIONS HAVE A 10% UP CHARGE IN CASE OF ANY POTENTIAL
UNFINALIZED CHARGES TO YOUR ORDER. ONCE YOUR ORDER SHIPS, YOU WILL BE
INVOICED THE ACTUAL AMOUNT OF YOUR ACKNOWLEDGEMENT.***
PROOF APPROVALS
AND REJECTIONS
The eProof tab allows you to view your orders pending proof
approval. Select the order you’re looking to approve/reject.
THIS WILL POP UP
TO INSTRUCT YOU ON
HOW TO VIEW YOUR
PROOF AND HOW TO
APPROVE/REJECT IT
1. SELECT THE VERSION IF
NEEDED FOR APPROVAL
2. SELECT “ACCEPT” OR “REJECT”
AND THEN CLICK “SUBMIT”
3. EVERY PROOF SUBMISSION NEEDS A NAME
AND IF ANY COMMENTS PLEASE ADD
COMMENT SECTION
NAME
PAYING INVOICES
*THIS IS ONLY WHEN YOUR ORDER HAS ALREADY
SHIPPED AND HAS BEEN INVOICED!*
IN THE “PAY BILLS” TAB YOU CAN MAKE MULTIPLE PAYMENTS
ON INVOICES ONCE YOUR ORDERS HAVE SHIPPED.
SELECT THE ORDERS YOU WOULD LIKE TO PAY AND THEN
CLICK, “MAKE PAYMENT.”
AFTER CLICKING “MAKE PAYMENT”
YOU CAN ENTER YOUR CREDIT CARD INFORMATION
CLICK
PAY
ADDITIONAL
FEATURES ON
THE PORTAL
YOU CAN CHECK STOCK ON MOST OF OUR ITEMS
AND SEE WHEN THEY’RE ESTIMATED TO ARRIVE
YOU CAN DO STANDARD UPS
ESTIMATES ON MOST OF OUR ITEMS
**TRUCKING/LTL DOCK FREIGHT QUOTES DO NOT APPLY TO THIS**
IF YOU HAVE ANY
FURTHER QUESTIONS,
PLEASE GIVE US A
CALL OR EMAIL
THANK YOU!