how to win friends and influence people
DESCRIPTION
A very easy way to win friends and influence people , which will be useful for both , people and leaders .TRANSCRIPT
HOW TOWin Friends
ANDInfluence
People
Dale Carnegie
by
Presented by:Nabil El HadyNabil El Hady
Some principles that can Some principles that can change your life in work , change your life in work , home , street , & help you home , street , & help you
start a new life with no start a new life with no problems at all .problems at all .
PART O N EFundamental Techniques
inHandling People
1“IF YOU WANT TO GATHERHONEY, DON’T KICK OVER
THEBEEHIVE .
Don’t criticize, condemn or complain.
2THE BIG SECRET OF
DEALING WITHPEOPLE
Give honest and sincere appreciation.
3“HE WHO CAN DO THIS HAS
THEWHOLE WORLD WITH HIM.HE WHO CANNOT WALKS
A LONELY WAY”
Arouse in the other person an eager want.
PART TWOWays to Make People
Like You
1DO THIS AND
YOU’LL BEWELCOME
ANYWHERE
Become genuinely interested in other people.
2A SIMPLE WAY
TO MAKE AGOODFIRST
IMPRESSION
Smile.
3IF YOU DON’T DO
THIS, YOUARE
HEADED FOR TROUBLE
Remember that a person’s name is to that person thesweetest and most important sound in any language.
4AN EASY WAY TO
BECOME AGOOD
CONVERSATIONALIST
Be a good listener. Encourage others to talk aboutthemselves.
5HOW TO
INTERESTPEOPLE
Talk in terms of the other person’s interests.
6HOW TO MAKE PEOPLE LIKE
YOUINSTANTLY
Make the other person feel important-and do itsincerely.
Part THREEHow to Win People to
YourWay of Thinking
1YOU CAN’T
WIN ANARGUMENT
The only way to get the best of an argumentis to avoid it.
2A SURE WAY OF
MAKINGENEMIES
-AND HOW TO AVOID IT
Show respect for the other person’sopinions. Never say,
“You’re wrong.”
3IF YOU’RE
WRONG, ADMITIT
If you are wrong, admit it quickly andemphatically.
4A DROP OF
HONEY
Begin in a friendly way.
5THE SECRET
OFSOCRATES
Get the other person saying “yes, yes”immediately.
6THE SAFETY
VALVE INHANDLING
COMPLAINTS
Let the other person do a great deal of thetalking.
7HOW TO GET
COOPERATION
Let the other person feel that the idea is hisor hers.
8A FORMULA THAT
WILLWORK
WONDERS FOR YOU
Try honestly to see things from the otherperson’s point of
view.
9WHAT
EVERYBODYWANTS
Be sympathetic with the other person’s ideasand desires.
10AN APPEAL THAT
EVERYBODY LIKES
Appeal to the nobler motives.
11THE MOVIES DO IT. TV
DOES IT.WHY DON’T YOU DO
IT?
Dramatize your ideas.
12WHEN NOTHING
ELSE WORKS,TRY THIS
Throw down a challenge.
PART FOURBe a Leader: How to
ChangePeople Without Giving
Offense or ArousingResentment
A leader’s job often includes changing your people’sattitudes and behavior. Some suggestions to accomplish
this:
1IF YOU MUST FIND FAULT,
THISIS
THE WAY TO BEGIN
Begin with praise and honest appreciation.
2HOW TO CRITICIZE-
ANDNOT BE
HATED FOR IT
Call attention to people’s mistakes indirectly.
3TALK ABOUT YOUR OWNMISTAKES
FIRST
Talk about your own mistakes before criticizingthe otherperson.
4NO ONE LIKES
TO TAKEORDERS
Ask questions instead of giving direct orders.
5LET THE OTHER
PERSON SAVEFACE
Let the other person save face.
6HOW TO SPUR
PEOPLE ONTO SUCCESS
Praise the slightest improvement and praise everyimprovement. Be “hearty in your approbation and
lavish inyour praise.”
7GIVE A DOG
A GOODNAME
Give the other person a fine reputation to live up
to.
8MAKE THE
FAULT SEEMEASY TO
CORRECT
Use encouragement. Make the fault seem easy to
correct.
9MAKING PEOPLE GLAD TO
DOWHAT YOU WANT
Make the other person happy about doing thething yousuggest.
The effective leader should keep the following guidelinesin mind when it is necessary to change attitudes or
behavior:
1- BE sincere . Don’t promise anything that you can’t deliver . Forget about the benefits to yourself and concentrate on the benefits to the other person .
2- Know exactly what it is you want the other person to do .
3- Be empathetic . Ask yourself what is the other person really wants .4- Consider the benefits that person will receive from doing what you suggest .
5- Match those benefits to the other person’s wants .
6- When you make your request , put it in a form that will convey to the other person the idea that he personally will benefit .