how to write a sharp resume that will take you to the top 2.0
TRANSCRIPT
HOW TO WRITE A SHARP RESUME THAT WILL TAKE YOU TO THE TOP Gala Jackson, M.Ed. INTERVIEWSNOB.COM + CAREEREALISM.COM
InterviewSnob The Career Consulting Boutique for Young Professionals Résumé Writer, Millennial Expert, Career Consultant Member, National Résumé Writers’ Association Millennial serving millennials! Higher Education - 8 years Résumé Writing & Career Consulting – 3 years I LOVE to SERVE and COACH!
About me…
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Webinar Objectives
Resume Components
Powerful Profile
Key Words
Resume Bullet Points
Common Resume Mistakes
Customized Resume?
Every resume…
Profile Statement
Relevant Experience
Professional Affiliations
Announcement Education & Course Work
Technical Skills/
Certifications Social Media
Introduction Qualifications
Example 15 seconds of
“resume fame”
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JANE MELISSA DOE !
100!InterviewSnob!Dr.!|!City,!Georgia!30000!|!(770)!555<5555!|[email protected]!|!LinkedIn!Profile!
!
CUSTOMER!SERVICE!SPECIALIST!!!
Thrives!in!unique!and!fast<paced!environments!while!maximizing!customer!experiences.!Exceptional!ability!to!manage!high!volumes!of!traffic,!creates!memorable!customer!experiences,!and!effectively!resolves!customer!complaints.!Core!competencies!include!sales,!training!and!development,!excellent!oral!and!written!communication,!and!ability!to!work!independently!or!as!a!team!to!exceed!goals.!
!EDUCATION!!
Bachelor!of!Arts!in!Business,!2013!–!State!University,!State,!GA!• GPA:!3.1/4.0!• Relevant!Coursework:!International!Business!Models,!Advanced!Accounting,!Spanish!I!and!II!• Member,!Business!Student!Advisory!Counsel!(BSAC),!2012!–!2013!!• Attendee,!IMA!Student!Leadership!Conference,!2012!!
!RELEVANT WORK EXPERIENCE !
CRACKER!BARRELL,!CITY,!GA/!NEW!CITY,!GA!! October!2011!,!Present!Server,&December!2013!–!Present&! !&Hostess,&October!2011!–!December!2013!! !Demonstrate!excellence!in!customer!service!meeting!customer!needs!and!creating!an!enjoyable!dining!experience.!Welcome!and!seat!guests,!take!and!complete!orders,!prepare!silverware!and!tables!for!incoming!guests,!as!well!as!support!and!train!team!members.!!
• Facilitate!on!the!job!training!for!10!new!servers!and!hostesses.!• Consistently!receive!high!praise!from!management!and!co<workers!for!taking!on!and!completing!
additional!tasks!as!needed!to!ensure!efficient!restaurant!operations.!• Meet!sales!goals!each!hour!though!the!“one!stop!shop”!strategy.!
!
SMITH!FAMILY!CITY,!GA! !Childcare&Provider! ! ! ! ! ! ! January!2013!–!December!2013! !Created!a!fun!and!nurturing!environment!for!4!children!ages!5!–!11!years.!Assisted!with!homework,!provided!transportation!to!and!from!school!activities,!cooked!meals,!monitored!play!dates,!and!prepared!children!for!the!next!day.!Maintained!home!organization!by!cleaning!bathrooms,!bedrooms,!and!the!kitchen.!
• Improved!math!skills!with!one!of!the!children!through!active!practice!and!flash!cards.!• Enhanced!vocabulary!study!skills!with!one!of!the!children,!earning!100%!on!vocabulary!exams.!
!NEW!BEGINNINGS,!CITY,!GA! !Customer&Service&Representative! ! ! ! ! May!2012!–!August!2012!Conducted!marketing!research!for!a!portfolio!of!car!dealerships!seeking!completion!of!customer!satisfaction!surveys!to!increase!sales.!Called!clients!with!specific!questions!regarding!dealership!experience,!purchase!requests,!and!desired!sales!process!to!understand!how!to!earn!client!patronage.!Established!appointments!for!customers!to!return!to!the!dealership!to!complete!the!purchase!of!a!vehicle.!!
• Earned!a!“hot!fax”!bonus!for!exceeding!the!50%!goal,!obtained!information!for!dealerships!to!close!sales.!• Set!two!dealership!appointments!per!hour!meeting!the!department!goal,!using!effective!sales!strategies.!• Redeemed!a!negative!customer!experience!through!excellence!in!customer!service,!convincing!the!
customer!to!return!to!the!dealership!for!a!purchase.!!! ! ! ! ! ! ! !
COMMUNITY ENGAGEMENT!!
• Volunteer,!Second!Harvest!Food!Bank!–!City,!GA,!Fall!2012!!• Volunteer,!YMCA!Valdosta!–!City,!GA,!Spring!2013!
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JANE MELISSA DOE !
100!InterviewSnob!Dr.!|!City,!Georgia!30000!|!(770)!555<5555!|[email protected]!|!LinkedIn!Profile!
!
CUSTOMER!SERVICE!SPECIALIST!!!
Thrives!in!unique!and!fast<paced!environments!while!maximizing!customer!experiences.!Exceptional!ability!to!manage!high!volumes!of!traffic,!creates!memorable!customer!experiences,!and!effectively!resolves!customer!complaints.!Core!competencies!include!sales,!training!and!development,!excellent!oral!and!written!communication,!and!ability!to!work!independently!or!as!a!team!to!exceed!goals.!
!EDUCATION!!
Bachelor!of!Arts!in!Business,!2013!–!State!University,!State,!GA!• GPA:!3.1/4.0!• Relevant!Coursework:!International!Business!Models,!Advanced!Accounting,!Spanish!I!and!II!• Member,!Business!Student!Advisory!Counsel!(BSAC),!2012!–!2013!!• Attendee,!IMA!Student!Leadership!Conference,!2012!!
!RELEVANT WORK EXPERIENCE !
CRACKER!BARRELL,!CITY,!GA/!NEW!CITY,!GA!! October!2011!,!Present!Server,&December!2013!–!Present&! !&Hostess,&October!2011!–!December!2013!! !Demonstrate!excellence!in!customer!service!meeting!customer!needs!and!creating!an!enjoyable!dining!experience.!Welcome!and!seat!guests,!take!and!complete!orders,!prepare!silverware!and!tables!for!incoming!guests,!as!well!as!support!and!train!team!members.!!
• Facilitate!on!the!job!training!for!10!new!servers!and!hostesses.!• Consistently!receive!high!praise!from!management!and!co<workers!for!taking!on!and!completing!
additional!tasks!as!needed!to!ensure!efficient!restaurant!operations.!• Meet!sales!goals!each!hour!though!the!“one!stop!shop”!strategy.!
!
SMITH!FAMILY!CITY,!GA! !Childcare&Provider! ! ! ! ! ! ! January!2013!–!December!2013! !Created!a!fun!and!nurturing!environment!for!4!children!ages!5!–!11!years.!Assisted!with!homework,!provided!transportation!to!and!from!school!activities,!cooked!meals,!monitored!play!dates,!and!prepared!children!for!the!next!day.!Maintained!home!organization!by!cleaning!bathrooms,!bedrooms,!and!the!kitchen.!
• Improved!math!skills!with!one!of!the!children!through!active!practice!and!flash!cards.!• Enhanced!vocabulary!study!skills!with!one!of!the!children,!earning!100%!on!vocabulary!exams.!
!NEW!BEGINNINGS,!CITY,!GA! !Customer&Service&Representative! ! ! ! ! May!2012!–!August!2012!Conducted!marketing!research!for!a!portfolio!of!car!dealerships!seeking!completion!of!customer!satisfaction!surveys!to!increase!sales.!Called!clients!with!specific!questions!regarding!dealership!experience,!purchase!requests,!and!desired!sales!process!to!understand!how!to!earn!client!patronage.!Established!appointments!for!customers!to!return!to!the!dealership!to!complete!the!purchase!of!a!vehicle.!!
• Earned!a!“hot!fax”!bonus!for!exceeding!the!50%!goal,!obtained!information!for!dealerships!to!close!sales.!• Set!two!dealership!appointments!per!hour!meeting!the!department!goal,!using!effective!sales!strategies.!• Redeemed!a!negative!customer!experience!through!excellence!in!customer!service,!convincing!the!
customer!to!return!to!the!dealership!for!a!purchase.!!! ! ! ! ! ! ! !
COMMUNITY ENGAGEMENT!!
• Volunteer,!Second!Harvest!Food!Bank!–!City,!GA,!Fall!2012!!• Volunteer,!YMCA!Valdosta!–!City,!GA,!Spring!2013!
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JANE MELISSA DOE !
100!InterviewSnob!Dr.!|!City,!Georgia!30000!|!(770)!555<5555!|[email protected]!|!LinkedIn!Profile!
!
CUSTOMER!SERVICE!SPECIALIST!!!
Thrives!in!unique!and!fast<paced!environments!while!maximizing!customer!experiences.!Exceptional!ability!to!manage!high!volumes!of!traffic,!creates!memorable!customer!experiences,!and!effectively!resolves!customer!complaints.!Core!competencies!include!sales,!training!and!development,!excellent!oral!and!written!communication,!and!ability!to!work!independently!or!as!a!team!to!exceed!goals.!
!EDUCATION!!
Bachelor!of!Arts!in!Business,!2013!–!State!University,!State,!GA!• GPA:!3.1/4.0!• Relevant!Coursework:!International!Business!Models,!Advanced!Accounting,!Spanish!I!and!II!• Member,!Business!Student!Advisory!Counsel!(BSAC),!2012!–!2013!!• Attendee,!IMA!Student!Leadership!Conference,!2012!!
!RELEVANT WORK EXPERIENCE !
CRACKER!BARRELL,!CITY,!GA/!NEW!CITY,!GA!! October!2011!,!Present!Server,&December!2013!–!Present&! !&Hostess,&October!2011!–!December!2013!! !Demonstrate!excellence!in!customer!service!meeting!customer!needs!and!creating!an!enjoyable!dining!experience.!Welcome!and!seat!guests,!take!and!complete!orders,!prepare!silverware!and!tables!for!incoming!guests,!as!well!as!support!and!train!team!members.!!
• Facilitate!on!the!job!training!for!10!new!servers!and!hostesses.!• Consistently!receive!high!praise!from!management!and!co<workers!for!taking!on!and!completing!
additional!tasks!as!needed!to!ensure!efficient!restaurant!operations.!• Meet!sales!goals!each!hour!though!the!“one!stop!shop”!strategy.!
!
SMITH!FAMILY!CITY,!GA! !Childcare&Provider! ! ! ! ! ! ! January!2013!–!December!2013! !Created!a!fun!and!nurturing!environment!for!4!children!ages!5!–!11!years.!Assisted!with!homework,!provided!transportation!to!and!from!school!activities,!cooked!meals,!monitored!play!dates,!and!prepared!children!for!the!next!day.!Maintained!home!organization!by!cleaning!bathrooms,!bedrooms,!and!the!kitchen.!
• Improved!math!skills!with!one!of!the!children!through!active!practice!and!flash!cards.!• Enhanced!vocabulary!study!skills!with!one!of!the!children,!earning!100%!on!vocabulary!exams.!
!NEW!BEGINNINGS,!CITY,!GA! !Customer&Service&Representative! ! ! ! ! May!2012!–!August!2012!Conducted!marketing!research!for!a!portfolio!of!car!dealerships!seeking!completion!of!customer!satisfaction!surveys!to!increase!sales.!Called!clients!with!specific!questions!regarding!dealership!experience,!purchase!requests,!and!desired!sales!process!to!understand!how!to!earn!client!patronage.!Established!appointments!for!customers!to!return!to!the!dealership!to!complete!the!purchase!of!a!vehicle.!!
• Earned!a!“hot!fax”!bonus!for!exceeding!the!50%!goal,!obtained!information!for!dealerships!to!close!sales.!• Set!two!dealership!appointments!per!hour!meeting!the!department!goal,!using!effective!sales!strategies.!• Redeemed!a!negative!customer!experience!through!excellence!in!customer!service,!convincing!the!
customer!to!return!to!the!dealership!for!a!purchase.!!! ! ! ! ! ! ! !
COMMUNITY ENGAGEMENT!!
• Volunteer,!Second!Harvest!Food!Bank!–!City,!GA,!Fall!2012!!• Volunteer,!YMCA!Valdosta!–!City,!GA,!Spring!2013!
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JANE MELISSA DOE !
100!InterviewSnob!Dr.!|!City,!Georgia!30000!|!(770)!555<5555!|[email protected]!|!LinkedIn!Profile!
!
CUSTOMER!SERVICE!SPECIALIST!!!
Thrives!in!unique!and!fast<paced!environments!while!maximizing!customer!experiences.!Exceptional!ability!to!manage!high!volumes!of!traffic,!creates!memorable!customer!experiences,!and!effectively!resolves!customer!complaints.!Core!competencies!include!sales,!training!and!development,!excellent!oral!and!written!communication,!and!ability!to!work!independently!or!as!a!team!to!exceed!goals.!
!EDUCATION!!
Bachelor!of!Arts!in!Business,!2013!–!State!University,!State,!GA!• GPA:!3.1/4.0!• Relevant!Coursework:!International!Business!Models,!Advanced!Accounting,!Spanish!I!and!II!• Member,!Business!Student!Advisory!Counsel!(BSAC),!2012!–!2013!!• Attendee,!IMA!Student!Leadership!Conference,!2012!!
!RELEVANT WORK EXPERIENCE !
CRACKER!BARRELL,!CITY,!GA/!NEW!CITY,!GA!! October!2011!,!Present!Server,&December!2013!–!Present&! !&Hostess,&October!2011!–!December!2013!! !Demonstrate!excellence!in!customer!service!meeting!customer!needs!and!creating!an!enjoyable!dining!experience.!Welcome!and!seat!guests,!take!and!complete!orders,!prepare!silverware!and!tables!for!incoming!guests,!as!well!as!support!and!train!team!members.!!
• Facilitate!on!the!job!training!for!10!new!servers!and!hostesses.!• Consistently!receive!high!praise!from!management!and!co<workers!for!taking!on!and!completing!
additional!tasks!as!needed!to!ensure!efficient!restaurant!operations.!• Meet!sales!goals!each!hour!though!the!“one!stop!shop”!strategy.!
!
SMITH!FAMILY!CITY,!GA! !Childcare&Provider! ! ! ! ! ! ! January!2013!–!December!2013! !Created!a!fun!and!nurturing!environment!for!4!children!ages!5!–!11!years.!Assisted!with!homework,!provided!transportation!to!and!from!school!activities,!cooked!meals,!monitored!play!dates,!and!prepared!children!for!the!next!day.!Maintained!home!organization!by!cleaning!bathrooms,!bedrooms,!and!the!kitchen.!
• Improved!math!skills!with!one!of!the!children!through!active!practice!and!flash!cards.!• Enhanced!vocabulary!study!skills!with!one!of!the!children,!earning!100%!on!vocabulary!exams.!
!NEW!BEGINNINGS,!CITY,!GA! !Customer&Service&Representative! ! ! ! ! May!2012!–!August!2012!Conducted!marketing!research!for!a!portfolio!of!car!dealerships!seeking!completion!of!customer!satisfaction!surveys!to!increase!sales.!Called!clients!with!specific!questions!regarding!dealership!experience,!purchase!requests,!and!desired!sales!process!to!understand!how!to!earn!client!patronage.!Established!appointments!for!customers!to!return!to!the!dealership!to!complete!the!purchase!of!a!vehicle.!!
• Earned!a!“hot!fax”!bonus!for!exceeding!the!50%!goal,!obtained!information!for!dealerships!to!close!sales.!• Set!two!dealership!appointments!per!hour!meeting!the!department!goal,!using!effective!sales!strategies.!• Redeemed!a!negative!customer!experience!through!excellence!in!customer!service,!convincing!the!
customer!to!return!to!the!dealership!for!a!purchase.!!! ! ! ! ! ! ! !
COMMUNITY ENGAGEMENT!!
• Volunteer,!Second!Harvest!Food!Bank!–!City,!GA,!Fall!2012!!• Volunteer,!YMCA!Valdosta!–!City,!GA,!Spring!2013!
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JANE MELISSA DOE !
100!InterviewSnob!Dr.!|!City,!Georgia!30000!|!(770)!555<5555!|[email protected]!|!LinkedIn!Profile!
!
CUSTOMER!SERVICE!SPECIALIST!!!
Thrives!in!unique!and!fast<paced!environments!while!maximizing!customer!experiences.!Exceptional!ability!to!manage!high!volumes!of!traffic,!creates!memorable!customer!experiences,!and!effectively!resolves!customer!complaints.!Core!competencies!include!sales,!training!and!development,!excellent!oral!and!written!communication,!and!ability!to!work!independently!or!as!a!team!to!exceed!goals.!
!EDUCATION!!
Bachelor!of!Arts!in!Business,!2013!–!State!University,!State,!GA!• GPA:!3.1/4.0!• Relevant!Coursework:!International!Business!Models,!Advanced!Accounting,!Spanish!I!and!II!• Member,!Business!Student!Advisory!Counsel!(BSAC),!2012!–!2013!!• Attendee,!IMA!Student!Leadership!Conference,!2012!!
!RELEVANT WORK EXPERIENCE !
CRACKER!BARRELL,!CITY,!GA/!NEW!CITY,!GA!! October!2011!,!Present!Server,&December!2013!–!Present&! !&Hostess,&October!2011!–!December!2013!! !Demonstrate!excellence!in!customer!service!meeting!customer!needs!and!creating!an!enjoyable!dining!experience.!Welcome!and!seat!guests,!take!and!complete!orders,!prepare!silverware!and!tables!for!incoming!guests,!as!well!as!support!and!train!team!members.!!
• Facilitate!on!the!job!training!for!10!new!servers!and!hostesses.!• Consistently!receive!high!praise!from!management!and!co<workers!for!taking!on!and!completing!
additional!tasks!as!needed!to!ensure!efficient!restaurant!operations.!• Meet!sales!goals!each!hour!though!the!“one!stop!shop”!strategy.!
!
SMITH!FAMILY!CITY,!GA! !Childcare&Provider! ! ! ! ! ! ! January!2013!–!December!2013! !Created!a!fun!and!nurturing!environment!for!4!children!ages!5!–!11!years.!Assisted!with!homework,!provided!transportation!to!and!from!school!activities,!cooked!meals,!monitored!play!dates,!and!prepared!children!for!the!next!day.!Maintained!home!organization!by!cleaning!bathrooms,!bedrooms,!and!the!kitchen.!
• Improved!math!skills!with!one!of!the!children!through!active!practice!and!flash!cards.!• Enhanced!vocabulary!study!skills!with!one!of!the!children,!earning!100%!on!vocabulary!exams.!
!NEW!BEGINNINGS,!CITY,!GA! !Customer&Service&Representative! ! ! ! ! May!2012!–!August!2012!Conducted!marketing!research!for!a!portfolio!of!car!dealerships!seeking!completion!of!customer!satisfaction!surveys!to!increase!sales.!Called!clients!with!specific!questions!regarding!dealership!experience,!purchase!requests,!and!desired!sales!process!to!understand!how!to!earn!client!patronage.!Established!appointments!for!customers!to!return!to!the!dealership!to!complete!the!purchase!of!a!vehicle.!!
• Earned!a!“hot!fax”!bonus!for!exceeding!the!50%!goal,!obtained!information!for!dealerships!to!close!sales.!• Set!two!dealership!appointments!per!hour!meeting!the!department!goal,!using!effective!sales!strategies.!• Redeemed!a!negative!customer!experience!through!excellence!in!customer!service,!convincing!the!
customer!to!return!to!the!dealership!for!a!purchase.!!! ! ! ! ! ! ! !
COMMUNITY ENGAGEMENT!!
• Volunteer,!Second!Harvest!Food!Bank!–!City,!GA,!Fall!2012!!• Volunteer,!YMCA!Valdosta!–!City,!GA,!Spring!2013!
!
Objective vs Profile Objective:
To obtain a job in customer service u1lizing my experience
Profile Summary:
Thrives in unique and fast-‐paced environments while maximizing customer experiences. Excep1onal ability to manage high volumes of traffic, creates memorable customer experiences, and effec1vely resolves customer complaints. Core competencies include sales, training and development, excellent oral and wriDen communica1on, and ability to work independently or as a team to exceed goals.
Key Words & ATS Select companies and jobs that are good fit for your and your skills.
Go through each job description and highlight all of the qualifications and skills that you match.
Key words or phrases from your highlighted material.
Utilize those key words and phrases in your resume while incorporating your specific experience.
So what? After every bullet point. Think like a hiring manager, asking why is this information relevant for this position?
Research Select Highlight
Underline Ask Incorporate
Understand your desired industry. Identify trends, leaders in the industry, jargon, and culture.
Example Key Words &
ATS
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JANE MELISSA DOE !
100!InterviewSnob!Dr.!|!City,!Georgia!30000!|!(770)!555<5555!|[email protected]!|!LinkedIn!Profile!
!
CUSTOMER!SERVICE!SPECIALIST!!!
Thrives!in!unique!and!fast<paced!environments!while!maximizing!customer!experiences.!Exceptional!ability!to!manage!high!volumes!of!traffic,!creates!memorable!customer!experiences,!and!effectively!resolves!customer!complaints.!Core!competencies!include!sales,!training!and!development,!excellent!oral!and!written!communication,!and!ability!to!work!independently!or!as!a!team!to!exceed!goals.!
!EDUCATION!!
Bachelor!of!Arts!in!Business,!2013!–!State!University,!State,!GA!• GPA:!3.1/4.0!• Relevant!Coursework:!International!Business!Models,!Advanced!Accounting,!Spanish!I!and!II!• Member,!Business!Student!Advisory!Counsel!(BSAC),!2012!–!2013!!• Attendee,!IMA!Student!Leadership!Conference,!2012!!
!RELEVANT WORK EXPERIENCE !
CRACKER!BARRELL,!CITY,!GA/!NEW!CITY,!GA!! October!2011!,!Present!Server,&December!2013!–!Present&! !&Hostess,&October!2011!–!December!2013!! !Demonstrate!excellence!in!customer!service!meeting!customer!needs!and!creating!an!enjoyable!dining!experience.!Welcome!and!seat!guests,!take!and!complete!orders,!prepare!silverware!and!tables!for!incoming!guests,!as!well!as!support!and!train!team!members.!!
• Facilitate!on!the!job!training!for!10!new!servers!and!hostesses.!• Consistently!receive!high!praise!from!management!and!co<workers!for!taking!on!and!completing!
additional!tasks!as!needed!to!ensure!efficient!operations.!• Meet!sales!goals!each!hour!though!the!“one!stop!shop”!strategy.!
!
SMITH!FAMILY!CITY,!GA! !Childcare&Provider! ! ! ! ! ! ! January!2013!–!December!2013! !Created!a!fun!and!nurturing!environment!for!4!children!ages!5!–!11!years.!Assisted!with!homework,!provided!transportation!to!and!from!school!activities,!cooked!meals,!monitored!play!dates,!and!prepared!children!for!the!next!day.!Maintained!home!organization!by!cleaning!bathrooms,!bedrooms,!and!the!kitchen.!
• Improved!math!skills!with!one!of!the!children!through!active!practice!and!flash!cards.!• Enhanced!vocabulary!study!skills!with!one!of!the!children,!earning!100%!on!vocabulary!exams.!
!NEW!BEGINNINGS,!CITY,!GA! !Customer&Service&Representative! ! ! ! ! May!2012!–!August!2012!Conducted!marketing!research!for!a!portfolio!of!car!dealerships!seeking!completion!of!customer!satisfaction!surveys!to!increase!sales.!Called!clients!with!specific!questions!regarding!dealership!experience,!purchase!requests,!and!desired!sales!process!to!understand!how!to!earn!client!patronage.!Established!appointments!for!customers!to!return!to!the!dealership!to!complete!the!purchase!of!a!vehicle.!!
• Earned!a!“hot!fax”!bonus!for!exceeding!the!50%!goal,!obtained!information!for!dealerships!to!close!sales.!• Set!two!dealership!appointments!per!hour!meeting!the!department!goal,!using!effective!sales!strategies.!• Redeemed!a!negative!customer!experience!through!excellence!in!customer!service,!convincing!the!
customer!to!return!to!the!dealership!for!a!purchase.!!! ! ! ! ! ! ! !
COMMUNITY ENGAGEMENT!!
• Volunteer,!Second!Harvest!Food!Bank!–!City,!GA,!Fall!2012!!• Volunteer,!YMCA!Valdosta!–!City,!GA,!Spring!2013!
!
Command Attention Avoid Use Active Verbs
Responsible for… Engaged, Managed, Coordinated, Executed, Collaborated, Utilized, Provided, Initiated, Led, Curated, Generated, Designed, Developed, Presented, Prepared, Organized, Secured, Contributed, Observed, & MORE!
Tasked with…
Asked to…
I took care of…
Productivity Gaps Showcase how many and how much
Too much irrelevant information Be direct, clear, and concise
Assumptions Say what you mean and mean what you say
Use active verbs in your bullet points!
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JANE MELISSA DOE !
100!InterviewSnob!Dr.!|!City,!Georgia!30000!|!(770)!555<5555!|[email protected]!|!LinkedIn!Profile!
!
CUSTOMER!SERVICE!SPECIALIST!!!
Thrives!in!unique!and!fast<paced!environments!while!maximizing!customer!experiences.!Exceptional!ability!to!manage!high!volumes!of!traffic,!creates!memorable!customer!experiences,!and!effectively!resolves!customer!complaints.!Core!competencies!include!sales,!training!and!development,!excellent!oral!and!written!communication,!and!ability!to!work!independently!or!as!a!team!to!exceed!goals.!
!EDUCATION!!
Bachelor!of!Arts!in!Business,!2013!–!State!University,!State,!GA!• GPA:!3.1/4.0!• Relevant!Coursework:!International!Business!Models,!Advanced!Accounting,!Spanish!I!and!II!• Member,!Business!Student!Advisory!Counsel!(BSAC),!2012!–!2013!!• Attendee,!IMA!Student!Leadership!Conference,!2012!!
!RELEVANT WORK EXPERIENCE !
CRACKER!BARRELL,!CITY,!GA/!NEW!CITY,!GA!! October!2011!,!Present!Server,&December!2013!–!Present&! !&Hostess,&October!2011!–!December!2013!! !Demonstrate!excellence!in!customer!service!meeting!customer!needs!and!creating!an!enjoyable!dining!experience.!Welcome!and!seat!guests,!take!and!complete!orders,!prepare!silverware!and!tables!for!incoming!guests,!as!well!as!support!and!train!team!members.!!
• Facilitate!on!the!job!training!for!10!new!servers!and!hostesses.!• Consistently!receive!high!praise!from!management!and!co<workers!for!taking!on!and!completing!
additional!tasks!as!needed!to!ensure!efficient!restaurant!operations.!• Meet!sales!goals!each!hour!though!the!“one!stop!shop”!strategy.!
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SMITH!FAMILY!CITY,!GA! !Childcare&Provider! ! ! ! ! ! ! January!2013!–!December!2013! !Created!a!fun!and!nurturing!environment!for!4!children!ages!5!–!11!years.!Assisted!with!homework,!provided!transportation!to!and!from!school!activities,!cooked!meals,!monitored!play!dates,!and!prepared!children!for!the!next!day.!Maintained!home!organization!by!cleaning!bathrooms,!bedrooms,!and!the!kitchen.!
• Improved!math!skills!with!one!of!the!children!through!active!practice!and!flash!cards.!• Enhanced!vocabulary!study!skills!with!one!of!the!children,!earning!100%!on!vocabulary!exams.!
!NEW!BEGINNINGS,!CITY,!GA! !Customer&Service&Representative! ! ! ! ! May!2012!–!August!2012!Conducted!marketing!research!for!a!portfolio!of!car!dealerships!seeking!completion!of!customer!satisfaction!surveys!to!increase!sales.!Called!clients!with!specific!questions!regarding!dealership!experience,!purchase!requests,!and!desired!sales!process!to!understand!how!to!earn!client!patronage.!Established!appointments!for!customers!to!return!to!the!dealership!to!complete!the!purchase!of!a!vehicle.!!
• Earned!a!“hot!fax”!bonus!for!exceeding!the!50%!goal,!obtained!information!for!dealerships!to!close!sales.!• Set!two!dealership!appointments!per!hour!meeting!the!department!goal,!using!effective!sales!strategies.!• Redeemed!a!negative!customer!experience!through!excellence!in!customer!service,!convincing!the!
customer!to!return!to!the!dealership!for!a!purchase.!!! ! ! ! ! ! ! !
COMMUNITY ENGAGEMENT!!
• Volunteer,!Second!Harvest!Food!Bank!–!City,!GA,!Fall!2012!!• Volunteer,!YMCA!Valdosta!–!City,!GA,!Spring!2013!
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Common Mistakes
Voice: Passive Responsible for… Duties included…
Formatting 1’’ Margins Avoid Header/Footer
Length 1-page
Grammar Me, Myself, and I
Reinforcement Skill/Qualification + Example
Generalizations Leadership Communication
The Details Typos Depth Résumé Paper
References Always separate
Placement Marketing document
Focus on the Target YES! Always customize your resume for each industry & sometimes for
each position!
Highlight Skill Set
Culture & Fit
Attention to Detail
Resume Cover Letter Interview Coaching 5 Career Workshops (Networking, Job Search Strategies, Salary Negotiation, Reputation Management, Professionalism)
1-hour Weekly Calls 8 Weeks
$997 value
Resume Cover Letter Interview Coaching 5 Career Workshops (Networking, Job Search Strategies, Salary Negotiation, Reputation Management, Professionalism)
1-hour Weekly Calls 8 Weeks
$497
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