How we are driving the UK’s Best

Student Experienceto 2017

HELPING THE UNIVERSITY AND COLLEGE CREATE THE UK’S BEST ACADEMIC STUDENT EXPERIENCE.L A S T Y E A R

• 1,800 students were consulted in Your Education week to help create the 10 Education Priorities for Loughborough.

• We made good progress on all 10 Priorities, especially:• More contact time• New student led Teaching Awards• 3 week turnaround on marking

• 358 of our 500+ Programme Reps completed the full training programme.• 34 Your Education Award

• Better relationships with University Schools.

• More staff for Voice.

N E X T Y E A R

• Work on the new 10 Education Priorities.

• Develop Peer assisted learning and peer mentoring throughout the University.

• Develop the capabilities and support for our Programme Presidents and academic reps.

• Improve our work with Postgrad/International students.

• New mid Module survey to be launched.

• Improve our relationship with schools and the way Staff/Student liaison committees work.

• Keep pushing to understand how programmes are financed.

• Help ensure the Loughborough In London Student experience is first class.

• Monitor NSS performance to see a marked improvement as a success indicator.

• Improve our work with the College.

MAKING GETTING INVOLVED MORE REWARDING AND CHALLENGING SO STUDENTS DEVELOP PERSONALLY AND BOOST THEIR CAREERSL A S T Y E A R

• 8,541 actively engaged with student activities.

• 1,396 students took on leadership roles.

• 2001 student “Action Heroes” volunteered a total of 28,100 hours.

• 3,286 students organised and joined 80 societies.

• 256 students took on international challenges.

• Ground work for new improved support and partnership.

• Improved Sport office.

N E X T Y E A R• Improve media, societies and activities

support aiming to increase engagement numbers by about 5% p.a. especially College, PG and international.

• Develop our co-curricular offer especially with the College.

• Develop our ongoing partnership with SDC.

• Further develop our Enterprise work using the new hub.

• Develop competency frameworks and ongoing recognition for all leading posts.

• Training that is interactive and based on problem-solving.

• Improve the links between involvement and career development working with Careers service and on the Graduate Attributes project.

• Develop systems to help students record their activities and learning for future via our website in a way that makes it easy and rewarding.

BUILDING LOUGHBOROUGH’S REPUTATIONL A S T Y E A R

• Winning BUCS!

• Successfully hosted NaSTA conference and won the most awards.

• LSU Rag raising £1,411,510.43 .

• LSU Action ministerial visit following Big Society award

• Led nationally on Societies development with NUS.

• The Women’s Network - Highly Commended for the Feminist Group of the Year and the Chair, Rachel Dykins, was Most Inspirational Woman Student of the Year.

• In the 2014 NSS Survey the Union received an 89% satisfaction score on Q23 (SU’s ) - 3rd in UK.

• Runner-up NUS HE Union of the Year.

• Best Bar None Gold.

• Best Large Venue of the Year.

• Leading nationally on using data.

• IIP Gold.

N E X T Y E A R

• Build our reputation where we are under- rated but excellent• Academic support• Community engagement

• Break new ground• Student development and careers• Enterprise• Data and loyalty

• Work on award bids earlier and target national non-SU awards.

• Focus on improving our position for NSS Q23 and in “The Higher” Student experience survey.

• Make our achievement real - no “faking it for gongs”.

REACHING OUT TO STUDENTS WHO DON’T ENGAGE AND KEEPING FAITH WITH THOSE WHO LOVE US.

L A S T Y E A R

• Welfare and Diversity section built on a great year to have an even better 2nd year.

• Monday nights established for non-drink led events.

• More societies including wider appeal, eg TADA, TED.

• Ongoing partnership with SDC and sport England to fund 75% engagement.

• Enterprise work including Apprentice.

• Very strong year for Venue.

• Loyalty used to reach previously unengaged students.

N E X T Y E A R

• Section to develop plans to broaden participation, College, PG and International.

• New Enterprise Hub will be targeted on reaching unengaged students.

• Sport Data partnership to reach 75% to create sporting challenges at the right level.

• Stronger Media support to encourage wider engagement.

• Review our Entertainment provision to keep it fresh and engage minority tastes more effectively.

• New partnership with LU Arts on Mondays.

• Data driven push on core nights.• College sabbatical.

MAKE UNDERSTANDING AND COMMUNICATING WITH MEMBERS AT THE HEART OF EVERYTHING WE DO, ESPECIALLY OUR VIBRANT DEMOCRACY.L A S T Y E A R

• Reform of our democracy to bring in Forums and Student Affairs Committee.

• Brand strongly established.

• Use of Tribes segmentation starting to be embedded.

• Loyalty being established despite teething troubles, giving us access to new data on what students do.

• Re-design of website and preparation for Union Cloud migration.

N E X T Y E A R

• Establish the new democracy, Forum and Union Affairs committee.

• Make our communication targeted and focused so it is relevant to the people it reaches through our Tribes, loyalty and other data driven segmentation.

• Redevelop our website, membership relationship management software.

• Exec to prioritise active engagement with members face to face and online.

• Strategic plan and achievement to get a higher profile with members – regular videos.

• Develop our capacity for analytics, video and behaviour change campaigns.

• Establish our reputation as the experts on Loughborough students and how to communicate with them.

SUPPORTING STUDENTS WITH THE CHALLENGES OF STUDENT LIFE AND PROMOTING DIVERSITY SO EVERYONE FEELS COMFORTABLE HERE.L A S T Y E A R

• 38 student parents with children at our Campus Nursery.

• Loughborough Women’s Network helped female students to feel comfortable on campus.

• 400 students have been helped by our Student Voice Advocates with academic misconduct, complaints, appeals and impaired performance.

• The Ethnic Minorities Network run campaigns including #ITOOAMLBORO and a Love Talent, Hate Racism event.

• The LGBT Association has developed from a social group to a full campaign, social and support network for its members.

• HeadsUp!, the mental health and wellbeing group, ran Mental Health day with Uni and LSU signing up to the Time to Change Pledge.

• Unwanted was a campaign launched to tackle sexual harassment on nights out in the Union.

• One of 7 universities to sign up to the pilot NUS Alcohol Impact Scheme.

N E X T Y E A R

• Embed the new “Section” status with office and staff support

• Re-launched campaigns• Play with pride – LGBT in Sport• Don’t cross the line – Sexual Harassment• Better Decisions

• Stronger Freshers offer appeal and targeting for a wider range of students.

• More ongoing non-drink led events and activities through the year.

• Wider reach and collaboration with Societies.

• Stronger partnership with Student Services.

MAKING SURE WE HAVE THE RESOURCES TO BE THE BEST BY DEVELOPING OUR PEOPLE, PREMISES, ENTERPRISES AND WAYS OF WORKING

L A S T Y E A R

• Outstanding year commercially made us the UK’s most successful Union.• Venue – Loyalty driven

promotions.• Catering –launched Munch.• Shops – Co-op and loyalty.

• Investors in People Gold Accreditation.

N E X T Y E A R

• Work with the University to review Union financing to create a sustainable future.

• Develop plans to create a building to suit our needs for the next 10 years:

• Develop a bid to the University for a transformational building development £7-£20m.

• Develop plans for a more modest self financed development, c£1.5m to solve problems like the roof, and create ongoing income.

• Options between the two.

• Establish best practice in risk management.

• Build our cash reserves so we are covered against likely risks.

• Establish a new office and staff resources for Loughborough in London.