how xerox services is driving learning culture with new l&d technologies
TRANSCRIPT
How Xerox Services is Driving Learning Culture with New L&D Technologies
Dani JohnsonVP Learning Research
Bersin by Deloitte,
Deloitte Consulting LLP
Todd TauberVP Product Marketing
Degreed
Kerry Hearns-SmithVP Learning Strategy & Delivery
Xerox Global Learning Services
Copyright © 2015 Deloitte Development LLC. All rights reserved.2 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015
Market-leading Research
Human Resources: Transforming HR into a business-relevant strategic partner
Talent Management: Developing world-class integrated talent management strategies
Leadership Development: Building better leaders to drive business performance
Learning & Development: Creating effective learning functions that drive measureable impact
Talent Acquisition: Identifying and recruiting top talent to fuel growth
Tools & Technology: Driving competitive advantage through investments in HCM Technologies
Bersin by Deloitte is a leading provider of practical research, benchmarking tools, models, strategies, insights
and advisory services — all designed to help human capital leaders and their organizations drive exceptional
business results.
Bersin by Deloitte can help organizations perform more effectively in six critical areas:
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• The organization’s perspective (Dani)
• The learner’s perspective (Todd)
• Xerox Services’ perspective (Kerry)
Today’s Agenda
The Organization’s Perspective
Dani Johnson, Bersin by Deloitte
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The business’s perceptions of L&D aren’t great.Into the Spotlight
We need to
reinvent
the learning
experience
L&D’s
Capability
Gap tripled
from 2014 to
2015
see L&D as
a top-3 issue
(up from
#8 last year)
84%
2015 Deloitte Global Human Capital Trends, n=3,200, Organizations > 1,000 employees
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Solution? Make learning continuous.
Immediate
What do I need to support
my success in the moment?
Intermediate
What do I need to grow
in my current role?
TransitionalWhat do I need to grow
in my career?
Source: The Learning Architecture: Defining and Enabling Continuous Learning, Bersin by Deloitte /
David Mallon, Dani Johnson, May 2014
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Continuous learning
takes new methods.
Source: Reimagining L&D Capabilities to Drive Continuous
Learning, Bersin by Deloitte / Dani Johnson, March 2015
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Continuous
learning also
takes new
technologies.
Source: Bersin by Deloitte / Dani Johnson, March 2015
Copyright © 2015 Deloitte Development LLC. All rights reserved.9 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015
Context engines are the future (content’s royalty is exaggerated)
Usability is not the same as learner experience; know learners
Video is assumed
WIFTO: Analytics
Consolidation: is the pendulum swinging away?
Five trends so far…
1
2
3
4
5
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Scenario 1: LMS is central to all other systems.
Classroom
Support
Other
Technology
Content
Authoring
Content
Mgt.
LMS
Other
Technology
Other
Technology
Other
Technology
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Scenario 2: LMS and context & experience engine exist side by side.
Classroom
Support
Context &
Experience
Engine
Content
Authoring
Content
Mgt.
LMS
Other
TechnologyOther
Technology
Other
Technology
Other
Technology
Other
Technology
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Scenario 3: LMS replaced by content & experience engine.
Classroom
Support
Context &
Experience
Engine
Content
Authoring
Content
Mgt.
Other
TechnologyOther
Technology
Other
Technology
The Learner’s Perspective
Todd Tauber
Xerox Services Perspective
Kerry Hearns-Smith
Xerox Global Learning Services—Client XeroxDelivering human performance solutions through innovative approaches to learning design,
delivery and technology.
Driving Learner-Centric Learning
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Xerox Services University (XSU)
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Common Business Challenges!
1Workforce 2020: Cultural Changes and Impact on Talent, SAP, 12/20142 SHRM research
Cost to replace an
employee is 50% to 250%
of annual salary and
benefits.2
1. Lack of employee longevity/loyalty
2. Lack of adequate leadership
3. Lack of adequate technology
4. Lack of skilled talent1
Workforce 2020: Cultural Changes and Impact on Talent, SAP, 12/2014
Employees’ Concerns for their Future
!
For employees,
obsolescence is
a bigger concern
than layoffs
~75%:
“enable
my future
success”
Employees&
The Business
1. Formal and compliance learning
2. Informal, self-directed learning
Percent of learning used on the job:
25%
75%
David Grebow, Founder, IBM Institute for Advanced Learning
100%
0%
1. Formal and compliance learning
2. Informal, self-directed learning
Percent of typical corporate spending:
With XSU, we mix formal and
informal learning formats and deliver
micro, self-directed learning.
Employees&
The Business
“In the long run, the only sustainable competitive advantage is your organization’s
ability to learn faster than the competition.”
Peter Senge
Director of Organizational Learning at MIT Sloan
“Xerox...an employer of choice, a great place to work
and a place where intangible innovation is the norm.”
Ursula Burns
Engaged employees…
who rapidly deliver results and create business value,
as they influence colleagues, leaders, and clients.
They are ready for the next challenge.
Focused leaders…
who spend less time on recruiting and onboarding
more time and skills growing business and profit
who develop employees for performance.
They are ready for the next challenge.
Imagine
We’re on our way…insightful, innovative
learning on-demand
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November 4, 2015 Xerox Confidential and Proprietary35
The Commons
• Collaborative
• Supporting
• Social
• Learning communities
• Competency-based
Our People
• 100,000+ global learners
• Diverse set of learners and generations
• Building a culture of continuous learning
Process
• Transformational
• Intuitive
• Curated
• Adaptive to individual and business needs
Technology
• Delivers the 70:20:10 learning experience
• Interoperable, integrated, and mobile
• Built for scale and disruption
Experience
• Personalized
• Competency-based learning
• Short-form content
• On-demand
• Social and collaborative
XSU
Informal LearningInformal CoachingNetworking
The 2020 Learner Experience
What are the components
of effective learning?
The 2020 Learner Experience
Performance
Enablement
Research and
ResourcesNext role
development
Onboarding
Experience
Formal
Learning
Self-directed
learning &
reflection
Collaboration
What are the components
of effective learning?
The 2020 Learner ExperienceOnboarding OLC
Performance
Enablement
Research and
ResourcesNext role
development
Experience
Formal
Learning
Self-directed
learning &
reflection
Collaboration
Onboarding
The 2020 Learner Experience
Performance
Enablement
Research and
ResourcesNext role
development
Onboarding
Experience
Formal
Learning
Self-directed
learning &
reflection
Collaboration
Learning pathways to
Learning
The 2020 Learner ExperienceCollaborate and share
Performance
Enablement
Research and
ResourcesNext role
development
Onboarding
Experience
Formal
Learning
Self-directed
learning &
reflection
Collaboration
Set pathways and explore
new ones
The 2020 Learner Experience
Performance
Enablement
Research and
ResourcesNext role
development
Onboarding
Experience
Formal
Learning
Self-directed
learning &
reflection
Collaboration
The 2020 Learner ExperienceExplore, think, grow
Use business
resources and
content to create a
path.Performance
Enablement
Research and
ResourcesNext role
development
Onboarding
Experience
Formal
Learning
Self-directed
learning &
reflection
Collaboration
The 2020 Learner Experience
Performance
Enablement
Research and
ResourcesNext role
development
Onboarding
Experience
Formal
Learning
Self-directed
learning &
reflection
Collaboration
Learning everyday
The 2020 Learner Experience
Performance
Enablement
Research and
ResourcesNext role
development
Onboarding
Experience
Formal
Learning
Self-directed
learning &
reflection
Collaboration
Performance enablement,
feedback, and coaching
The 2020 Learner ExperienceWhat’s next?
Performance
Enablement
Research and
ResourcesNext role
development
Onboarding
Experience
Formal
Learning
Self-directed
learning &
reflection
Collaboration
“Xerox... an employer of choice,
a great place to work, and a place
where intangible innovation is the
norm.” Ursula Burns
Solution:
Xerox can fulfill Ursula’s vision
and sustain a competitive
advantage by shifting to a
learning culture.
Challenge:
“Culture eats strategy for
breakfast.” (Peter Drucker)
Imperative:
Shift the culture via XSU—
pathways, the Commons, and
You.
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How do we power effective learning?
XSU – Powered by pathways, The Commons, and You
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Learner-Driven Engaged Collaborative Aligned Optimized
Xerox Confidential and Proprietary
XSU – Powered by pathways, The Commons, and You
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Learner-Driven Engaged Collaborative OptimizedAligned
How do we power effective learning?
Xerox Confidential and Proprietary
“Control leads
to compliance;
autonomy
leads to
engagement.”
Daniel Pink
Your profile starts your learning:
• Settings—What do I want to learn?
• Within the capability framework driven by competencies and the
learner
Profile Building—Education and Work Experience
• Education and Work Experience
• Collection—learning assets you have already explored
• Insights—overall view of your experience, education, and learning
Notifications
• Who is following you
• Goals you have been assigned
Learner Driven
How do we power effective learning?
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Learner Driven – Profile Insights
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Features Homepage
Xerox Confidential and Proprietary
XSU – Powered by pathways, The Commons, and You
November 4, 201551
Learner-Driven Engaged Collaborative OptimizedAligned
How do we power effective learning?
Xerox Confidential and Proprietary
Highly engaged organizations
have the potential to decrease
employee turnover by 87%.
“According to the research data compiled by Bersin
by Deloitte, one of the most important factors in a
highly engaged company is the strength of its learning
programs.” June 2015 CLO
The Dashboard guides your learning:
• Today’s Learning—What you might be interested in, driven by
competencies
• Learning Queue—What you want to learn—You placed the asset
here
• Recommendations Page—Recommendations made by colleagues
Engaged
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Human Capital Institute
Xerox Confidential and Proprietary
XSU – Powered by pathways, The Commons, and You
November 4, 201553
Learner-Driven Engaged Collaborative OptimizedAligned
How do we power effective learning?
Xerox Confidential and Proprietary
Groups
• Having discussions within a group.
• Collaborating to build pathways of learning.
• Sharing comments on articles or other learning assets.
Ability to follow other learners for
mentoring opportunities
Collaborative
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Collaboration in the Commons
Xerox Confidential and Proprietary
XSU – Powered by pathways, The Commons, and You
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Learner-Driven Engaged Collaborative OptimizedAligned
How do we power effective learning?
Xerox Confidential and Proprietary
Business-driven pathways for your learning:
• Learners are able to search for and consume assets that are
aligned with our competencies.
• Pre-built pathways exist that are based on our key
competencies.
• Learners are able to copy pre-built pathways to meet their
needs, as well as the needs of their teams and/or clients.
• Learners can create pathways aligned with our key
competencies.
Aligned
November 4, 201557 Xerox Confidential and Proprietary
XSU – Powered by pathways, The Commons, and You
November 4, 201558
Learner-Driven Engaged Collaborative OptimizedAligned
How do we power effective learning?
Xerox Confidential and Proprietary
Imagine, XSU will enable you to…
• Harness the power of the Internet and the vast resources
available through our internal sites.
• Make sense of the mountains of information from both external
and internal sources.
Optimized
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“We deal with mountains of information and it is coming
at us at dizzying speed and in ever great volume...
information is power.” Ursula Burns
Xerox Confidential and Proprietary
Learning culture is our new imperative…
where collaboration and coaching is expected,
and curated business content simplifies information overload.
Employee engagement is our new norm
in a learner-driven environment
aligned to our business needs
that delivers results.
Sustaining a competitive advantageis within our reach.
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Powering our potential.
Copyright © 2015 Deloitte Development LLC. All rights reserved.61 Learning Platforms in the Age of Always-on Learning | HR Technology Conference & Exposition 2015
Q&ATodd Tauber
VP Product Marketing
Degreed
@toddtauber
Dani Johnson
VP L&D Research
Bersin by Deloitte
Deloitte Consulting LLP
@danij2
Kerry Hearns-Smith
VP Learning Strategy & Delivery
Xerox Global Learning Services