how your leaders can reduce the skills gap in your hospitality business
TRANSCRIPT
How Your Leaders Can Reduce The Skills Gap In Your Hospitality BusinessBy Marlowe Bennett
The main reason for people leaving or resigning from their roles is not pay related – although most managers would like to think this – but more to do with lack of confidence or trust in the leaders of the business.
Your leaders are the people responsible for guiding the business down the path of success and business growth.
a) Your leaders to be aware of the company’s vision and
b) Your entire workforce to believe in the vision and their leaders
As a business, it’s vitally important for:
...that is if you want to be successful, and along the way, attract the right talent to your business.
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Leaders need to lead by example. Plain and simple. If you’re an operations manager or a general manager in a hospitality business, your actions speak way louder than words while in service or during an interview.
If you can effectively communicate the mission and vision of the business, you can attract like minded people to your cause, thus begin closing the skills gap in your business.
Hospitality businesses must act like their corporate counter parts and consider people who have a vested interest in the business and are more likely to be engaged in the long term.
A hidden factor in staff turnover today is failure to vocalise the specific agenda or mission of the business.
In most cases, up-selling food and beverage isn’t a worthy cause to engage your employees, while striving for a Chefs hat or being sustainable may be.
As long as this goal is communicated to your entire team, striving for this achievement brings all your staff on board for the journey.
Another major factor in staff turnover is ongoing middle management changes.
Altering the direction of the mission too many times can lead to confusion, which can lead to disengagement and high turnover in middle management.
This then impacts service delivery of your frontline teams, some of who will leave to follow the managers they respect.
If your leaders live and breathe the mission and vision of the business, and effectively communicate that during recruitment activities and to existing front line staff, closing the skills gap becomes a whole lot easier.
Why? Because your passionate leaders not only attract aligned people, they help to keep them. If you can keep great talent long term, you can upskill them and influence the stability of your workforce. And a strong, aligned workforce contributes to sustainable business growth.
If you need assistance in closing the skills gap within your business download our
free ebook ‘Effective Managers: Ways To Combat The Hospitality Skills Shortage
And Enhance Business Growth’
