howard community college columbia, maryland zoe irvin
TRANSCRIPT
![Page 1: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/1.jpg)
Howard Community CollegeColumbia, Maryland
Zoe Irvin
![Page 2: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/2.jpg)
Growth of the Campus since 1969
Other Instructional Sites:
High SchoolsGateway Business ParkLaurel College Center-
Regional Higher Education CenterBelmont Inn and Conference Center
![Page 3: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/3.jpg)
Enrollments
0
1000
2000
3000
4000
5000
6000
7000
8000
1970 1975 1980 1985 1990 1995 2000 2006
HCC Credit Student Enrollment(Fall)
0
2000
4000
6000
8000
10000
12000
14000
16000
FY02 FY03 FY04 FY05 FY06
HCC Noncredit Enrollment(Unduplicated headcount)
![Page 4: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/4.jpg)
Source of Funds
County30%
State15%
Tuition/fees37%
Auxiliary10%
Other8%
![Page 5: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/5.jpg)
Student Body Household Income
0%
5%
10%
15%
20%
25%
Percent of credit
students
Under$20k
$20k-$39k
$40k-$59k
$60k-$79k
$80k-$99k
$100kandover
Total household income
![Page 6: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/6.jpg)
Credit Student Goals (%)
0.0
5.0
10.0
15.0
20.0
25.0
30.0
35.0
40.0
45.0
![Page 7: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/7.jpg)
Quality Journey
Why?
Present Condition
![Page 8: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/8.jpg)
Started Small- Single Process
CQIN Trailblazer – <1999-2001> State Reporting Process IT Disaster Recovery Process Graduation Application Process Crisis Communication Process
A way to train staff on the language and framework of the Baldrige Criteria
![Page 9: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/9.jpg)
Moved up to CQIN Pacesetter
2002
Whole organization – used the current Baldrige Criteria - only 25 pages
![Page 10: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/10.jpg)
State and National Quality Award Applications
2003 and 2004- Maryland Bronze Level
2005- First Baldrige Application- Consensus Round
2006- Maryland Silver Level
![Page 11: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/11.jpg)
HCC’s Assessment PlanHCC’s Assessment Planand the Dragon’s Vital Signsand the Dragon’s Vital Signs
![Page 12: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/12.jpg)
Institutional Effectiveness
Howard Community College is an agile, purposeful organization that nurtures innovation and inquiry, and evaluates results against valid and ambitious criteria.
Assessment at Howard Community College is everyone's responsibility.
To monitor its effectiveness, all levels of the organization have created meaningful measures to track.
![Page 13: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/13.jpg)
Levels of Assessment
The Board of Trustees reviews selected indicators addressing the institutional-level goals monthly, and that information is posted for public review. ”Core Ends”
Each college unit has identified measures called "Vital Signs."
Student learning outcomes assessment plans are in place for divisions, programs (in and out of the classroom), and courses.
![Page 14: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/14.jpg)
Great Assets for Continuous Quality Improvement!
A Faculty that has pioneered deliberate instructional design since day #1
Identify student learning outcomes Create multiple ways for students to learn Collect evidence (quantitative, qualitative) Analyze Refine
A Staff devoted to great service Self-directed learner initiative, Step-Up
A Board that leads by example Search for best practice, Analysis of trend data, Creation of a
safe-reporting environment
![Page 15: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/15.jpg)
Resources…
To encourage more assessment projects Funds to use external exams and
expert panels Faculty stipends Dedicated research expertise and
supportFor professional development
funds so employees can participate in their affinity groups/explore best practices against which to benchmark their operations.
![Page 16: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/16.jpg)
Learning Outcomes Assessment Projects (Course , Program, Division)
3 years in length Faculty leader Every academic division, every
year
![Page 17: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/17.jpg)
Academic Affairs Support System
Carie Mellies Dr. Nidhi Srivastava Kathy Rigby, research support assistant
Linda Heinbauch, Teaching & Learning Services Office (TLS), office manager
Angela Phillips,TLS Carolyn Cain, Math & Distance/Alternative
Learning Office, office manager
![Page 18: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/18.jpg)
Dragon’s Vital Signs
Board of Trustees Core Ends (Internet)
Functional Areas Vital Signs
Core Work Units Vital Signs
President’s Team Vital Signs (Intranet)
![Page 19: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/19.jpg)
The Board of Trustees Core Ends
Aligned to Baldrige Educational Excellence Criteria/MHEC Indicators
LeadershipStrategic Planning
Student and Stakeholder FocusInformation and Analysis Faculty and Staff Focus
Educational and Support Process Management
![Page 20: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/20.jpg)
Vital Signs Presentations to
the College Community Augmented Team (monthly) -
HCC’s President’s Team and the Leaders of all Constituency Groups, Diversity Representative
Entire College invited to attend
Supervisor makes a few opening comments. Unit leader presents organizational chart and
introduces team members. Unit leader presents measures and progress
towards benchmarks.
![Page 21: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/21.jpg)
Process
The audience engages in a conversation with that unit leader to discuss the reliability, validity of those measures, and review the external comparisons that are or could be made.
Presenters and the audience are given the opportunity to comment on the format and comfort level of this event.
![Page 22: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/22.jpg)
This is part of our formal Performance Management System…
Each spring the individual and core work unit review the progress on the vital sign measures.
That supervisor then provides an update to their supervisor so that eventually the VPs/President have a summary of the success of all the core, strategic, and teamwork produced by their area for the year.
Summaries are shared with the Board of Trustees each August.
![Page 23: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/23.jpg)
Let’s examine some of the details
![Page 24: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/24.jpg)
Support System
Barbara Livieratos Jean Frank Dr. Shirin Nazma Susan Hellenbrand Betsy See Rosemarie Presley Dalia Shata
![Page 25: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/25.jpg)
Looking to the Future Design and conduct assessment projects
for all the programs and courses Host public Vital Signs presentations by
all units Refine measures Facilitate more external benchmarking Design and implement simple displays to
showcase this effort to any site visitors.
![Page 26: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/26.jpg)
Assessment at HCC contributes to the creation of a sustainable organization by tracking progress on the real work…
![Page 27: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/27.jpg)
To ensure the best use of our finite resources we need to continuously …
Engage in structured listening to determine stakeholder requirements,
Gather evidence to facilitate consensus around what activities to stop and which to keep doing, and
Look for best practices and develop frameworks to test if a new idea works for our students and
employees…
![Page 28: Howard Community College Columbia, Maryland Zoe Irvin](https://reader035.vdocuments.net/reader035/viewer/2022062308/56649f0d5503460f94c21172/html5/thumbnails/28.jpg)
Questions?