SERVICE TODAY

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HP LASERJET4345MFPSWING PLATEREMOVAL...

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“IT CAN’T HIDE FROM US”

...step #32 - and there it is!

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U.S.Nov. 23 & 25

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SALES SPOTLIGHT: ALEX COLTON

Top notch customer serviceis what Parts Now! AccountRepresentative Alex Coltonstrives for. His sense ofhumor makes him a hit inand out of the office. Butwhen he’s not at his desk,he’s miles away at asporting event or visiting

an exotic destination. Read on to see why Alexis popular around Parts Now! (and hopes tobecome even more so in Italy or Egypt.)

Service Today: When did you join Parts Now!?Alex Colton: I have worked with Parts Now! for 5 1/2 years. I started in the AccountingDepartment and then transferred over to Sales a year later. I’ve been an account rep ever since.

ST: Why did you make the switch to Sales?AC: Well, seeing that my degree is in ExercisePhysiology from the University of WI –Madison, sales is quite a different direction! I have a strong background in retail sales andcustomer service so the transition seemed natural. And I like the challenge that Sales presents. I have a variety of customers withunique backgrounds that make each day interesting and different.

ST: Where is your primary customer baselocated?AC: Most are located west of the Mississippiand I work with customers of all sizes. I havebuilt a great rapport with them since I love tojoke around a bit.

ST: What is the best tip you can give yourcustomers?AC: I recommend that every customer get theservice manuals for the printers they are working

on. It helps to speed up the ordering process andincreases order accuracy. The manual is aninvestment that every company should make.

ST: What do you see as the strong points ofParts Now!?AC: I think the addition and growth of ourCustomer Service and Customer Developmentdepartments has helped me more than anything.We have a solid group of people that work inboth departments. When I’m out of the office, I never have to worry about my customers. I know that they are going to get top notch service! Well, not as top notch as mine…butvery close (smiles).

ST: What are some of your interests outside of work?AC: I am a huge sports fan! I’m on the PartsNow! volleyball team that plays Monday nights.It’s fun but I end up missing some of MondayNight Football. Plus, I like to attend Universityof Wisconsin – Madison football and hockeygames. My other love is travel. But right now I mostly travel to UW games.

ST: Where have you traveled?AC: Just a couple months ago I went toCleveland for the UW Badger football gamewhen they played Bowling Green. I mentionCleveland because I was pleasantly surprised by the city and my experience. I visited theRock-n-Roll Hall of Fame and the Pro FootballHall of Fame while I was there. It is worth seeing if you are ever in Cleveland.

ST: What destinations do you dream aboutvisiting?AC: Places like Italy or Egypt really interest me because of the history attached to them. I haven’t done much international travel so it’s a big interest of mine. Hopefully, I can pick up a new customer in a faraway country who wantsme to come out and visit!

TECHNICAL

As the popularity of the LaserJet 4345

Multifunction Printers has increased, so

have the number of questions on how to

remove that tricky Swing Plate Assembly.

In January 2006, Parts Now! published an

article that talked about the purpose and

replacement reasons for the HP LaserJet

4200/4300 swing-plate assembly. The HP

LaserJet 4345mfp uses the same engine as

the HP LJ 4300 so you would think it

would be the same or at least similar.

Well, not exactly. The LJ 4345 is a multi-

function printer (mfp), which means there

are a lot more items to remove in order to

access the swing plate. Ultimately you will

have to remove the printer’s power supply,

just like in the 4200/4300, but getting to

that power supply is what makes this such

a long procedure. The following steps will

help you locate the swing plate assembly,

which by the way, is not in the service

manual. Let us begin.

HP LASERJET 4345MFPSWING PLATE REMOVALIT CAN’T HIDE FROM US

1) Turn the mfp off. Disconnect thepower cord and all data and fax cables.

2) Open the top of the printer andremove the toner cartridge.

3) Remove tray 2.

4) Move to the left side of the printerand remove the output tray by liftingslightly and pulling out. (Figure 1)

Figure 1

5) Under the output tray, remove theduplex by pulling it straight out.

6) Remove the fuser entrance guide byslipping your index finger in along theleft side and bending in and pulling out.(Figure 2)

Figure 2

7) Remove the fuser by squeezing theblue clips and pulling straight out.(Figure 3)

Figure 3

8) Remove the rear left door by slidingit to the left to expose the formattercage. (Figure 4)

Figure 4

9) Remove the formatter by removingthe thumb screws and pulling out tothe left. (Figure 5)

Figure 5

Congratulations to the following students whocompleted PPaarrttss NNooww!!

OOnnlliinnee TTrraaiinniinngg coursesin October 2006!

Image FormationNick AllgoodKevin Brady

Kevin BrownRocky Gonzalez

Daymian PettawayJim Schenk

Cathy StandageSteve VanAntwerpGilbert Villanueva

Laurence Voigt

Color Theory & ProcessBob Boese

Ray LudwigKendal Rosauer

HP Color LaserJet 46xxLarry Lutchman

HP 4000/4050/4100Series

Ahmad BayyatBob Engelbrecht

David GibsonKyle Kelly

Derek NealyDaymian Pettaway

Mohammed Quraishi Carl Wester

Lexmark Optra S/T Series T52x/T62x/T63x

Sabrina Dawber

10) Remove rear right panel by removing one screw (circled) and prying at the 5 pry points (arrows on panels) then lift out. (Figure 6)

Figure 6

11) Remove the right rear panel behind tray 1 door as follows:a) Separate tray one from outer door. (Figure 7)

Figure 7

b) Remove door by sliding toward the rear or right. (Figure 8)

Figure 8

c) Open tray 2 access door (Figure 9)and remove 6 screws and 2 clips andremove panel. (Figure 10)

Figure 9

Figure 10

Tray 2 access door

12) Remove top rear panel by liftingpeg with small screw driver, (Figure 11)then lift panel in the center and slideright. (Figure 12)

Figure 11

Figure 12

13) Remove right fan shroud by removing 2 screws. (Figure 13)

Figure 13

14) Remove rear metal shield byremoving 7 screws (Figure 14) and disconnecting fan cable. (Figure 15)

Figure 14

Figure 15

15) Remove left rear cover, one screw.(Figure 16, red circle) 16) Remove 2 formatter connectors, 2shouldered screws each and repositioncables. (Figure 16, red arrows)

Figure 16

17) Remove rear left metal PFC shield,10 screws. (Figure 17)

Figure 17

18) Remove PFC power supply, 4screws (red arrows) and 3 connectors(red circles). (Figure 18)

Figure 18

19) Remove rear duplex guide byremoving 2 screws (Figure 19), thenpushing in lock button as shown in picture (Figure 20) and sliding out of the left side of printer.

Figure 19

Figure 21©2006 Parts Now! LLC

Pam OlsonEditor

Bill VoelkerLarry Nelson

Contributing Writers

Service Today is a PartsNow! publication with amission to serve as atechnical resource for

printer repair technicians.

Please direct all correspondenceconcerning content, submissions,or circulation of Service Today orany comments to webmaster@partsnow.com.

Figure 20

20) Disconnect white ribbon cablesfrom DC Controller and let hang, thendisconnect red cables (Figure 21, yellow arrows) as well as the blue andred cable (Figure 21, orange arrow)also from DC Controller. Then pushback through hole (Figure 21, redsquare) so all cables hang under thepower supply. Push PFC cables throughhole (Figure 22, red circle), thenremove 3 screws (Figure 22, redarrows) in recessed area.

Figure 22

21) At the front of the mfp remove thecontrol panel by prying under slots (3) attop, then disconnect cable. (Figure 23)

Figure 23

22) Remove filler strip at front side ofADF. (Figure 24)

Figure 24

23) Remove front panel by removing 2screws from top inside edge as shownand 1 screw from right side (red arrows),then prying tabs (orange arrows) asmarked, 2 front, 1 left. (Figure 25)

Figure 25

24) Remove white fan plenum, 2 screws.(Figure 26)

Figure 26

25) Remove metal access panel underfan, 2 screws. (Figure 27)

Figure 27

26) Disconnect fan cable and thermistorcable as shown. (Figure 28)27) Remove 3 screws in recessed area. (Figure 28, red circles)

Figure 28

28) Lift out printer power supply fromleft and remove. (Figure 29)

Figure 29

29) Remove power supply guide (seeinset) by pushing in lock button in step.(Figure 30)

Figure 30

30) Remove cable protector behindpower supply guide by first loosening purple cable (Figure 31, red arrow) fromguides just for slack. Then pry lock tabson 3 sides of the cable protector and lethang from purple cable underneathpower supply.

Figure 31

31) Remove swing plate by removing 3screws, and slide down and out. (Figure 32)

Figure 32

32) Reinstall new swing plate by lining uppegs in holes and inserting engagementfoot into hole in front.

Once the swing plate is changed, reverse the procedure to reassemble the printer. �

Bill VoelkerHands-on Training Coordinator, Parts Now!

SALES STAFF MANAGEMENT

Alex Colton

Ext. 1257

Virgil Grenia

Ext. 1182

Doug Damon

Ext. 1140

Andy Schuth

Ext. 1236

Barney Gugel

Ext. 1180

Julie Krauth

Ext. 1122

Bill Bohne

Ext. 1223

Darrel Hayner

Ext. 1304

Kyle Rudolph

Ext. 1470

Noah Canas

Ext. 1302

Tom DePrey

Ext. 1256

Brad Janusiak

Ext. 1248

Joe Lalley

Ext. 1162

Randy Rueth

Ext. 1130

Roy Divine

Ext. 1166

Aaron Le Hew

Ext. 1173

Fabian Ruiz

Ext. 1314

John Feldman

Ext. 1237

Rick Maharajh

Ext. 1309

Dan Wilson

Ext. 1127

Ken Wagner

Ext. 1134

Jim Breedlove

Ext. 1179

Mike Tilley

Ext. 1142

James Evans

Ext. 1262

Michael Davidsaver

Ext. 1272

Thad Bainbridge

Ext. 1269

Brent Molldrem

Ext. 1268

Dan Cassidy

Ext. 1113

Terry Sipple

Ext. 1305

Vito Griseta III

Ext. 1259

Tim Ritschard

Ext. 1147

Paul Seibold

Ext. 1145

Matt Sickler

Ext. 1218

Dave Martin

Ext. 1322

Larry Riedl

Ext. 1288

Lori Farrell

Ext. 1274

Jason Meyering

Ext. 1276

Marlene Espinal

Ext. 1311

Christine Cassata

Ext. 1234

CUSTOMER SERVICE

Tim Kohl

Ext. 1117

Vito Griseta, Jr.

Ext. 1290

Tina Holpin

Ext. 1252

Matt Domann

Ext. 1279

Donna Banfield

Ext. 1158

Sarah Yahn

Ext. 1292

ACCOUNT REPRESENTATIVES

Lee Nelson

Ext. 1275

Andy Schmidt

Ext. 1233

Maria (Alex) Ackley

Ext. 1154

Ryan Humphrey

Ext. 1105

Sylvia Medenwaldt

Ext. 1169

Kristin Severson

Ext. 1188

Dawn Vanderhoof

Ext. 1118

STRATEGIC ACCOUNTS

Matt McLeish

Ext. 1289

Jim Sherman

Ext. 1125

Robert Rioldi

Ext. 1270

Theresa McCorkell

Ext. 1319

CUSTOMER SERVICESUPERVISOR

CUSTOMER DEVELOPMENT

Karen Krauth

Ext. 1157

Colleen Longseth

Ext. 1149

Patricia Williams

Ext. 1317

Heidi Satterthwaite

Ext. 1283

Brett MacArthur

Ext. 1281

Jaime Rose

Ext. 1227

Jay SpaanemPresident & CEO

Kevin D. GuyVP of Sales and

Marketing

Chris JankosDirector of theWestern Region

Michael CoxStrategic Accounts

Manager

Dave GeishirtSales Manager

Clark WilsonSales Manager

Lori PorterfieldSales Manager

Jennifer Potts

Ext. 1243

SERVICE TODAYHEADQUARTERS3150 Pleasant View Road, Middleton, WI 53562(608) 203-1500 • (800) 886-6688 • Fax: (608) 203-1460www.partsnow.com

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NOVEMBER 2006, VOL. 15, NUMBER 10

PRSRT STD

U.S. Postage

PAIDMadison, WIPermit No. 367

*A previous monochrome laser printer course is a prerequisite for this class.

Thursday, Dec. 7 HP LaserJet 5000/5100

Friday, Dec. 8 HP LaserJet 5Si/8000/8100/8150

Monday, Dec. 11 HP LaserJet 4000/4100*

Tuesday, Dec. 12 HP LaserJet 4200/4300

Wed., Dec. 13 & Thurs., Dec. 14 HP Color LaserJet 4600/5500*

Friday, Dec. 15 MFP Fundamentals*

Monday, Feb. 19 Lexmark “T” Series

Friday, Feb. 23 Designjet Fundementals*

CURRENT ONLINE TRAINING SCHEDULEIntroduction to Printer Network Cards HP LaserJet 4100/4050/4000*

Image Formation for HP Printers HP LaserJet 4200/4250/4300/4350*

Color Theory and Process HP LaserJet 8150/8100/8000/5Si*

HP Color LaserJet 4600/4650** HP LaserJet 2100/2200/2300*

Lexmark T Series* MFP Fundamentals*

CURRENT HANDS-ON TRAINING SCHEDULE December 2006 & February 2007

Hands-On Training courses will be held at our NEW state-of-the-art training facility in Middleton, WI . Further information on course

details, area hotels, and directions to the training site can be found at www.partsnow.com in the Technical Resources section or by

calling (800) 886-6688. Visit http://videotraining.partsnow.com for more details and for your free trial!

*The Image Formation course is a prerequisite for all monochrome printer training courses.**Color Theory & Process is a prerequisite for all color printer training courses.