hp cp5225 5525 banding and missing color vers2

7/23/2019 HP Cp5225 5525 Banding and Missing Color Vers2

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Issue:

Customer complaints of banding and / or missing color on the Color LaserJets

CP5225 and CP5525. The reported colors are Magenta and/or Cyan.

Sample 1: banding Sample 2: one color missing

Solution or Work around:

Examination of failing printers has shown that the missing or banding color iscaused by the Upper Cartridge Guide Assembly.

CP5225

CP5525

Color LaserJets CP5525 and

CP5225 – Missing Colors

Security Level: HP and Support partner

Date Written: August, 2011



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1) a grounding spring on the back of the assy is “out of position”

see picture below:

Grounding spring in “out of” position:

Grounding spring in “good” position:



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2) its being pulled out slightly from the front of the printer. Typically this is most

visible at the center protrusion of the guide – between the Magenta and

Cyan cartridges as shown below:

When this guide is pulled away from the printer frame, a gap may be visible

between the guide and the frame and a plastic tab is visible just above the

cartridge slot that should not be.

See pictures below (pictures are taken with cartridges removed):



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This issue may be addressed by snapping the guide back into position. In order to

do this, it is necessary to use a small flat-blade screwdriver to help move the tab

behind the sheet metal as shown below. If a customer is unwilling to do this

themselves, a technician may be dispatched to perform the action:

Repositioning Tab

If the guide is damaged or broken it may be replace with the following part

number for both the CP5225 and CP5525:

RM1-5990-000CN Upper Cartridge Guide Assembly

Page 149, Figure 2-74 , #3 of the CP5525 Service Manual

Summary or Cause:

It is unclear at this time exactly how this guide is getting dislodged. It may be as a

result of removing or installing print cartridges.

hp cp5225 5525 banding and missing color vers2

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