hp it change management suite software (us...
TRANSCRIPT
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Respondfasterandmoreconfidentlytochangerequests
Improvedecisionsandplanningforreducedriskwithvirtualcollaborationandautomatedanalyses
Identifyandresolveunplannedchangesproactively
Prioritizechangesbasedondepartmentalgoals
Reducecostandriskthroughautomatedchangeinitiation,execution,andvalidation
Monitorchangeprocessesinrealtime
Improveauditandcomplianceposture
ThechangemanagementchallengeRealizingthepromiseofITServiceManagement(ITSM)requiresmorethanimplementingatool.Itrequiresaholistic,process-orientedapproach.ChangemanagementisarguablythemostinterconnectedofallITSMprocessesandrequiresextraattention.
Improperlyimplementedchangecontinuestobealeadingcauseoftechnologyincidentsandproblems.Consequently,change,configuration,andreleaseprocessesareunderintensescrutinyfrominternalandexternalauditors.ITorganizationsneedtohaveeffectivechangemanagementprocessesinplaceandbeabletodemonstratethattheyarefollowed.
Compoundingthesechallengesisashiftinginfrastructurefoundation.Virtualization,self-servicerequests,on-demandcomputing,andongoingbusinessdemandsareincreasingthenumberofchangesoccurringthroughITandthepaceatwhichthosechangesneedtobeimplemented.
Itisessentialfororganizationstobeabletosupportmultipletypesofchangerequests,tounderstandtheriskimpactsassociatedwithpotentialrequests,andtointegratechangeprocessesintothebroaderecosystemandtheyhavetodoallofthiscost-effectively.
HP IT Change Management Suite softwareForHPServiceManager
Datasheet
SuiteoverviewTheHPITChangeManagementSuitecanhelpyouaddressthesechallenges.ItispartofanintegratedsetofITSMprocessmodulesforHPServiceManagersolution.ThesuiteisanintegratedpartoftheHPServiceManagersolutionandcomeswithembeddedout-of-the-boxITInfrastructureLibrary(ITIL)v3-basedbestpractices.Itcancreatemechanismsformeasuringchangeprocessworkflows,automateimpactanalysis,andenhancechangeadvisoryboard(CAB)virtualization.TheHPITChangeManagementSuitecanhelpyouimplementatleast40percentormorechanges;reducetheneedforemergencychangesby50percent;avoidchange-inducedcollisions,downtime,andrework;andaddresscomplianceandauditreportingmorequickly.Thesuitecanalsohelpimprovecollaborationandefficiencyacrossthevariousrolessuchasthechangecoordinator,
Changeapproverscanremotelyapprovechangesanytime,anywherewithHPServiceManagerChangeManagementusingasmartphonedevice.
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approvers,andmanagers.Anexampleofefficienciesachievedisintheminimizationoftotaltimetoprocesschanges,supportedbytheprovisionofmobileaccesstochangeapproversviasmartphonetofacilitateapprovalofchangesanytime,anywhere.
HPanditspartnersprovidecomplementaryandflexibleservicesfromquickstartpackages,toprocessconsultinganddesign,andmorecompleteimplementationpackages.Solutionscanbedeployedonsite,deliveredasSoftwareasaService(SaaS),oroutsourced.
FeaturesandbenefitsIncreasechangeeffectivenesswithstandardizedprocessesTheHPITChangeManagementSuiteenablesyoutocreatestandardizedandrepeatableworkflows.Thesuiteincludesbuilt-inbestpracticeswithassociatedindustry-standardworkflows,forms,anddocumentation.Thesuitecanalsocreate,modify,andreusechangeprocesses,enablingcontinualserviceimprovements.WiththeHPITChangeManagementSuite,differentchangetypescanfollowdifferentpaths.Pre-approvedchangesforstandardrequestscanbeexpeditedwhileotherchangescanfollowamorenormalandcompleteprocess.Scriptableandrepeatableprocesses,includingreleasemanagement,providethefoundationforreducingriskandimprovingthebenefitsassociatedwithchange.
Tohelpyouvisualizetheend-to-endprocess,theHPChangeManagementsolutionprovidesagraphicalworkflowinterface.Youcandesign,modify,andvisuallymonitormultilevelprocesses.Thesolutionexposeseveryelementofachangeprocesspeople,assets,timeframes,tasks,phases,andnotificationsin
clear,visualterms.Thisvisibilityturnsthecomplexityoftrackingchanges,approvals,taskassignments,andplanningintoeasilyunderstandableprocesses.
Improvechangeassessment,planning,andapprovalefficiencyYoucancoordinatechangeactivitiesacrossusersandCABmembers,decision-makers,andotherstakeholdersinvolvedwiththechangeprocesswiththeHPITChangeManagementSuite.Youcanalsoimproveplanningandcollaborationbyenablingthesuitetosendautomaticnotificationstopartiesregardingpotentialchangesthatcanaffecttheirrespectivesystems.
Youcanassign,execute,andtrackCABactionitems,discussionthreads,impactassessments,andvoting.TheHPITChangeManagementSuitealsohelpsyouincreaseproductivityfurtherbyautomatingpotentialcollisiondetection,impactanalysis,andriskassessmentsofchangeonthebusiness.YoucanvirtualizeCABfunctionstomakemoredecisionsoutsideofactualmeetings,andtomakemeetingsmoreeffective.
Oneofthehighlightsofthesuiteisitsglobalforwardscheduleofchangethatbringschangerequeststogetherintoasingle,commonviewandprovidesimprovedvisibilityandbetterplanning.ChangecalendarscanbebasedonmultipleviewsincludinganOutlook-stylecalendarwithtimelinesbymonth/week/day/hour,byapplication,andbyimplementer.Thisprovidesinsightintotheimpacts,collisions,andcommentsofeverychangerequest.Inaddition,theHPITChangeManagementSuitecanassignandtrackchangewindows,freezeperiodsandbusinessevents,givingyoumorecontroloverwhenchangesareimplemented.
Figure 1: Changecalendar
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ReduceriskwithautomaticimpactanalysisandcollisiondetectionHPServiceManagersolutionandtheHPITChangeManagementSuiteshareconfigurationanddependencyinformationfoundinanITILv3-alignedconfigurationmanagementsystem(CMS)builtontheHPUniversalConfigurationManagementDatabase(CMDB).Thesuiteautomaticallyandcontinuallyperformsimpactanalysis,riskassessment,andcollisiondetectiononallchangerequests.Impactsandcollisionscanbebasedoninfrastructureandapplicationrelationships,buttheycanalsoreflecttimingconflictsinpersonnelschedules(forexample,thepeopleresponsibleforimplementingchanges).
Thesuiteflagsallimpactedconfigurationitems,potentialapplications,andassociatedbusinessservicesusingdependencymappinginformation.Italsocomparesnewchangerequeststoallotherpending
requestswithinthesametimeframe,andidentifiespotentialcollisionsthatcouldresultindowntimeandrework.Thesuitecalculatesascorebasedonmultiplecriteriaincludinghistoricaloutcomesofsimilarchangesforamoreaccurateriskassessment.
Integratethechangemanagementlifecycle,includingvalidationandunplannedchangedetectionAspartoftheoverallHPServiceManagersolution,theHPITChangeManagementSuiteistightlyintegratedwithotherITSMprocessesandmodulesfromtheloggingofchangerequeststhroughimplementation,evaluation,andclosure.Thisincludesintegrationwithcatalog,request,incident,problem,configuration,andservice-levelmanagementcomponentsofHPServiceManager.
Figure 2: Automatedcollisiondetection
User integration, problem, and
incident
Logrequests
Assess andplan Approve
Release and deployment, request fulfillment, and
configuration management
CAB
Implement Evaluate andcloseReview
Figure 3: ITILv3-basedchangemanagementprocess
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Copyright20092011Hewlett-PackardDevelopmentCompany,L.P.Theinformationcontainedhereinissubjecttochangewithoutnotice.TheonlywarrantiesforHPproductsandservicesaresetforthintheexpresswarrantystatementsaccompanyingsuchproductsandservices.Nothinghereinshouldbeconstruedasconstitutinganadditionalwarranty.HPshallnotbeliablefortechnicaloreditorialerrorsoromissionscontainedherein.
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Requestsforchangecanautomaticallyoriginateasincidentsorproblemoutcomes.Employeeself-servicecatalogrequestsareincreasinglythebasisforstandardchangerequests.ThecompanionServiceManagerServiceCatalogandRequestManagementmodulesprovideintegratedfrontendsintothechangeprocess.
HPServiceManagerdashboardsandreportshelpITmanagersdemonstratevaluetobusinessstakeholdersandprovidestatusinformationtoindividualusers.Easilycustomizabledashboardsprovidemanagersandservicedeskagentswithquickandconciseviewsintotheoverallstatusofthechangeprocesswhileimprovingaccesstomoredetailedinformation.
Automatingthecompletechangeprocessfromassemblingrequeststhroughimplementationandtheexecutionofchangecanspeedthedeliverytimeforstandardchangerequests.Automatingchangeinitiation,implementation,andclosuretaskscanalsoreduceoperationalcostswhileimprovingthequalityofservice.IntegrationwithHPOperationsOrchestrationenablesfasterrequestforchange(RFC)creation,changeexecutionandprovisioning,andclosed-loopvalidation,reducingthetimeandstaffresourcesrequiredtomanageandimplementtheoverallchangeprocess.
Figure 4: HPServiceManagerchangedashboardexample
UseHPITChangeManagementSuitetoreducethecost,risk,andtimeinvolvedinmanagingchanges.Formoreinformation,visitwww.hp.com/go/servicemanagementsoftware
Validationandunplannedchangedetectioncanhelpclosetheloopinchangemanagement.HPServiceManagerknowsthemanagedstateofconfigurationitems(CIs)orthestateinwhichaCIissupposedtobe.TheHPUniversalCMDBwithdiscoveryanddependencymappinginformationisawareoftheactualstates.Afterachangehasbeenimplemented,themanagedandactualstatescanbecomparedtovalidatethatachangewassuccessfullycompleted.Inasimilarmanner,whenaconfigurationitemchanges,theHPITChangeManagementSuitecancomparethisactualstateofaCIagainsttherecordofchangerequests.Anychangethatdoesnothaveacorrespondingchangerecordisidentifiedandcanbeaddressedappropriatelybymethodssuchascreatinganincidentoranewrequestforchange.
ImprovecompliancepostureandproduceauditreportsquicklyTheHPITChangeManagementSuiteenablescompaniestoestablisheffectiveITprocesscontrolsforchangeandconfigurationmanagement.Thebuilt-inbestpracticesbasedonITILv3alignwithcommonauditingframeworkssuchasControlObjectivesforInformationandrelatedTechnology(COBIT).Thelogging,dashboards,andreportingcapabilitieshelpillustratetheeffectivenessofthechangecontrolswhilealsoacceleratingtheproductionofauditevidence.
Standardizingonacommonchangemanagementprocess,automatingimpactanalysisandcollisiondetection,validatingchanges,anddetectingunplannedchangesallcombinetomitigateITrisk.
ContactinformationTofindanHPSoftware&Solutionssalesofficeorresellernearyou,visitwww.managementsoftware.hp.com/buy