Proving the value of it information technology (it) executives are becoming increasingly aware of the need to prove the value that it provides to the organization. Doing this means creating a performance-driven culture. in most organizations it has lots of data, but it has to pull, cleanse, consolidate, and correlate that data in a timely manner that is relevant to management decision-makers—and that’s the hard part. Many clients invest time and resources in seeking it data to help improve the transparency of their decisions and to convey value by establishing competitive benchmarks. However, because of the effort required, this data is often out of date when it arrives. Organizations spend weeks

putting information together from multiple sources to create complex spreadsheets, and the result is still a backward-looking report rather than real-time management.

the HP it Executive Scorecard gives CiOs, VPs of it, and other it and business executives performance information they need to make better it decisions and demonstrate continual improvement in it performance. think of it as a report card for it management. the offering automates data collection and analysis from multiple sources, including third-party products, to provide a single view of it metrics.

Performance management the HP it Executive Scorecard provides an extensible data model for key areas of it performance, out-of-the-box metrics, and a key performance indicator (KPi) library. Combining these with ready-made data across the HP it Performance Suite of industry-leading it management solutions (see side bar) enables it executives to:•Define goals and objectives aligned with

company strategy•Cascade KPis to drive a performance culture•Demonstrate it performance to leadership leveraging

standardized, performance-driven metrics•Make decisions faster by viewing planned vs.

actual expenses alongside other performance data more quickly

•improve business agility with customized scorecard views to meet different user needs

the HP approach has distinct advantages over trying to build your own dashboard and finding that it doesn’t enable performance management and that most of the effort goes into building the required scorecards and KPis and maintaining them over time. the HP approach uses best practices to focus on performance and at the same time eliminates that effort.

HP IT EXECUTIVE SCORECARD SOFTWAREDeliver key elements of it performance to the instant-On Enterprise.

Data sheet

Analyze and manage performance across traditional it, private cloud, and public cloud environments.

The HP IT Executive Scorecard and the HP IT Performance Suitethe HP it Executive Scorecard is a key element in the HP it Performance Suite, the industry’s first systematic approach to digitizing the sensing, measuring, and instrumentation of the entire it-controlled landscape into single consolidated views for it leaders and practitioners.

the suite includes comprehensive families of proven software for strategy, planning, and governance, application lifecycle management, it operations, information management, and security intelligence and risk management. these solutions are unified by one of the most complete it data models for collecting and relating data feeds from individual products—a major breakthrough for it.

And what makes the it Performance Suite much more than just an excellent collection of it management software is the it Executive Scorecard—a single pane of glass that pulls all the information and analysis together to give it leaders broad and deep insight into everything it does.

2

Ready-made rolesthe HP it Executive Scorecard provides out-of-the-box, balanced scorecards and dashboards for technology executives and others communicating outside the it organization, such as business relationship managers. these must-have scorecards are highly customizable and can be useful to:•the chief information officer (CiO): By measuring the

percentage of projects matching business objectives and projects on budget, CiOs can align it strategy to business goals.

•VP of it operations: By measuring the percentage of change in assets and project costs, VPs of it operations can plan, design, and implement it processes to align with infrastructure demands.

•it service managers: By measuring the percentage of service-level agreements (SLAs) not met and outages over time, it service managers can continually improve it service quality and customer satisfaction.

•Project management officers (PMO): By measuring the percentage of projects on time and budget, PMOs can coordinate between all project parties to make sure projects will end on time, within budget, and with high quality.

•Business relationship managers: By getting all the metrics and KPis related to the services it provides on a single dashboard, business relationship managers can prove the value of it for a given line of business on a continuous basis.

in addition, creating scorecards for new roles or a topical dashboard is easy. HP is uniquely positioned to offer the HP it Executive Scorecard as a window into

it performance management, as it can leverage data from multiple solutions, including HP Business Service Management, HP Asset Manager, HP Financial Planning and Analysis, HP Service Manager, HP Universal CMDB, and HP Project and Portfolio Management. the open architecture of the HP it Executive Scorecard and the use of Web 2.0 technologies allow for the inclusion of data from any source, including third-party products.

Key features and benefitsthe HP it Executive Scorecard complements the operational reporting provided within the it Performance Suite and other it management solutions and focuses on analytical reporting to bring together data into a more strategic over-arching view of it performance.

Many companies spend weeks putting information together from multiple sources to create complex spreadsheets, which become cumbersome and unreliable as reporting sources. By the time the data is available for review, executives may have missed an opportunity to correct a problem. the HP it Executive Scorecard allows you to:

•Use a single pane of glass to view it business services, programs, and financial status

•View performance and problem areas promptly•Show historical data to highlight improvements and

identify negative trends early•Automate and decrease effort required for the

data-gathering process to enable real-time reporting•Cascade KPis across layers of scorecards•Add notes using collaboration in the context of a

KPi time period

Figure 1: Out-of-the-box dashboards plus full customization capability

3

By utilizing industry-standard technologies, HP can provide a system that is well-supported and expandable, can make use of existing report customization skills, and can be integrated with similar tools and a variety of data sources.

HP provides common metrics and KPis out of the box. these metrics and KPis, combined with the HP it data model and ready-made data integration, can save companies the considerable expense of building and maintaining such reporting methods.

transparencyBoard executives are becoming increasingly aware of the value that it technology provides to their businesses, but they can have difficulty in comparing it performance to other parts of the business—sometimes not even knowing what questions to ask. the HP it Executive Scorecard can:•Demonstrate it performance using standardized

metrics and KPis that businesses set•Allow executives to see data in near real time at

operational review meetings or executive team sessions•Demonstrate it value and showcase it as a strategic

investment vs. a utility•Make decisions faster to rectify planned vs. actual

expense more quickly and improve business agility•Customize dashboard views to meet each user’s needs

A complete solutionComprehensive trainingHP provides a comprehensive curriculum of HP software and it service management courses. these offerings

provide the training you need to realize the full potential of your HP solutions, increase your network optimization and responsiveness, and achieve better return on your it investments.

With more than 30 years of experience in meeting complex education challenges worldwide, HP knows training. this experience, coupled with unique insights into HP software products, positions HP to deliver an outstanding training experience. For more information about these and other educational courses, visit www.hp.com/learn.

HP Financial ServicesHP Financial Services provides innovative financing and financial asset management programs to help you cost-effectively acquire, manage, and ultimately retire your HP solutions. For more information on these services, contact your HP sales representative or visit www.hp.com/go/hpfinancialservices.

Figure 2: Unique features include a KPi library and studio and embedded collaboration function.

HP ServicesGet the most from your software investment. HP provides high-quality software services that address all aspects of your software application lifecycle needs. With HP, you have access to standards-based, modular, multi-platform software coupled with global services and support. the wide range of HP service offerings—from online self-solve support to proactive mission-critical services—enables you to choose the services that best match your business needs.

For an overview of HP software services, visit www.managementsoftware.hp.com/service.

Get connectedwww.hp.com/go/getconnected

Current HP driver, support, and security alerts delivered directly to your desktop

technical specifications

Supported platforms

•Windows® Server 2008 R2 operating system•Microsoft® SQL Server 2008•Web server support—Apache 2.x•Browser support—internet Explorer 8, 9•Virtualization—supports VMware 4, including 64-bit version •included in the installation media:

− SAP Business Objects Enterprise Xi 3.1 SP3 − SAP Business Objects Data Services Xi 3.2 SP2 − SAP Xcelsius 2008 SP3

the HP it Executive Scorecard is configured to use data from multiple data sources including:•HP Business Service Management•HP Asset Manager•HP Financial Planning and Analysis•HP Project and Portfolio Managementthe versions of supported products can vary over time, and the selection is increasing, so please check the HP it Executive Scorecard page at www.hp.com/go/xs for the latest information. Although the it Executive Scorecard supports these sources out of the box, you can customize the product to use your own sources.

to access technical interactive support, visit Software Support Online at www.hp.com/go/swcustomerconnection.

Ordering information

the HP it Executive Scorecard licensing is based on named users.

HP it Executive Scorecard Named User SW LtU tE026AAE

© Copyright 2010–2011 Hewlett-Packard Development Company, L.P. the information contained herein is subject to change without notice. the only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation.

4AA2-0066ENW, Created July 2010; Updated June 2011, Rev. 1

to know more about how the HP it Executive Scorecard provides performance information that can help businesses make better it decisions and demonstrate continual improvement in it performance, visit www.hp.com/go/xs.

www.hp.com/go/xswww.hp.com/go/swcustomerconnection