hp openview solution and product guide spring 2006sinergit.com.do/ov_family_guide_2006.pdfhp...
TRANSCRIPT
HP OpenView
Solution and
Product Guide
Mayo 2006
HP OpenView solution and product guideSpring 2006
Table of contentsThe HP OpenView portfolio .......................4HP OpenView management solutions........5
Business Alignment ....................................................5IT Process Automation ................................................5Infrastructure Optimization..........................................6
Business alignment.................................6IT governance, analysis and reporting ...........................6
HP OpenView BI Portal............................................6HP OpenView Compliance Manager........................6HP OpenView Dashboard .......................................7HP OpenView Performance Insight............................7HP OpenView Reporter ...........................................7HP OpenView Service Information Portal ...................7
Business service health ..................................................7HP OpenView Business Process Insight ......................7
IT process automation................................7Asset management .......................................................7
HP OpenView AssetCenter ......................................7HP OpenView Portfolio Management........................7HP OpenView Financial Management ......................8HP OpenView Software Asset Management ..............8HP OpenView Contracts ..........................................8HP OpenView Procurement ......................................8HP OpenView Cable Management ..........................8HP OpenView Chargebacks ....................................8HP OpenView Web Services....................................8
Configuration management...........................................8HP OpenView Application Manager using Radia.......8HP OpenView Client Configuration Manager ............9HP OpenView Enterprise Discovery...........................9HP OpenView Inventory Manager using Radia ..........9HP OpenView OS Manager using Radia ..................9HP OpenView Patch Manager using Radia................9HP OpenView PC Configuration Management...........9HP OpenView Server Configuration Management......9HP OpenView Settings Migration Manager ...............9HP OpenView Software Manager using Radia...........9HP OpenView Usage Manager using Radia ............10
Consolidated service desk ...........................................10HP OpenView Connect-It and HP OpenView Connectors ...........................................................10HP OpenView ServiceCenter ..................................10HP OpenView ServiceCenter Automation.................10HP OpenView Service Support Foundation ..............10HP OpenView Problem Management ......................10HP OpenView Change Management ......................10
HP OpenView Scheduled Maintenance ...................10HP OpenView Service Level Management................11HP OpenView Request Management.......................11HP OpenView ServiceCenter Asset Contracts ...........11HP OpenView Service Desk ...................................11HP OpenView Change Manager............................11HP OpenView Help Desk Manager.........................11HP OpenView Service Level Manager .....................12HP OpenView Service Desk Process Insight ..............12
Identity management ..................................................12HP OpenView Select Access...................................12HP OpenView Select Audit.....................................12HP OpenView Select Federation .............................13HP OpenView Select Identity ..................................13
Infrastructure optimization .......................13Network management ................................................13
HP OpenView Customer Views for Network Node Manager .......................................13HP OpenView Network Diagnosis Add-on Module...13HP OpenView Network Node Manager Advanced Edition ...................................13HP OpenView Network Node Manager Starter Edition.........................................13HP OpenView Network Node Manager Advanced Edition Smart Plug-ins...............13HP OpenView Performance Insight Report Packs.......13HP OpenView Route Analytics Management System .14HP OpenView Smart Plug-ins for Data Network Devices ...........................................14
Operations support systems ........................................14HP OpenView Charging Manager..........................14HP OpenView Service Activator..............................14HP OpenView Service Quality Manager .................15HP OpenView TeMIP Expert ...................................15HP OpenView TeMIP Fault and State Management...15HP OpenView TeMIP Fault Statistics.........................15HP OpenView TeMIP Framework ............................15HP OpenView TeMIP Service Monitor......................15HP OpenView Usage Manager ..............................15HP OpenView Usage Manager Voice Mediation......16
Storage management.....................................................16HP OpenView Storage Data Protector .....................16HP OpenView Storage Data Protector Single Server Edition..............................................16HP OpenView Storage Data Protector Starter Pack....16HP OpenView Storage Data Protector Library Extensions and SAN backup........................16HP OpenView Storage Data Protector Media Operations.................................................16HP OpenView Storage Data ProtectorOnline Backup......................................................16HP OpenView Storage Data Protector Zero Downtime and Instant Recovery.......................17HP Storage Essentials Suite.....................................17HP OpenView Storage Mirroring ............................17HP OpenView Storage Mirroring Exchange Protection Wizard...................................17HP OpenView Storage Virtual Replicator .................18HP OpenView Storage Volume Growth....................18
Systems management .................................................18HP OpenView GlancePlus......................................18HP OpenView NonStop Server Management...........18HP OpenView NonStop Server Performance Management .....................................18HP OpenView OS/390 and OS/400 Management........................................................18HP OpenView Performance Insight Report Pack for System Resources ......................................18HP OpenView Performance Manager and Agents ....18HP OpenView Smart Plug-ins and Integrations for System Management .......................19HP Systems Insight Manager ..................................19
Consolidated event and performance management .....19HP OpenView Event Correlation Services Designer ...19HP OpenView Operations for UNIX ........................19HP OpenView Operations for Windows..................20HP OpenView Unified Developer Toolset .................21
Application management ............................................21HP OpenView Internet Services...............................21HP OpenView Application Smart Plug-ins ................22HP OpenView Smart Plug-in for BEA WebLogic Server ...........................................22HP OpenView Smart Plug-in for Citrix MetaFrame.....22HP OpenView Smart Plug-in for IBM WebSphere Application Server........................22HP OpenView Smart Plug-in for Microsoft Active Directory ......................................22HP OpenView Smart Plug-in for Microsoft Exchange .23HP OpenView Smart Plug-in for Microsoft SQL Server23HP OpenView Smart Plug-in for Oracle ...................23HP OpenView Smart Plug-in for SAP .......................23HP OpenView SOA Manager ................................23HP OpenView Transaction Analyzer........................23
Services, support, training and financing..........................................24
HP software services ...................................................24Pilot Implementation Service ...................................24Developer Programs ..............................................24OSS Developer Services ........................................24HP Tech Installation and Startup for HP OpenView ...25OSS Deployment Services......................................25Support 9x5 and 24x7 .........................................25HP OpenView Advantage Service ..........................25HP OpenView Premier Service................................25HP Proactive 24 Service for HP OpenView...............25HP Critical Service for HP OpenView ......................25HP OpenView Operational Services .......................25Software Support Online .......................................26Expanded capabilities ...........................................26HP OpenView Self-Healing Services........................26HP Software Customer Connection..........................26
HP software partner services offerings.........................27Services Integrator Program....................................27HP Software Flexible Assist Services ........................27
Comprehensive training...............................................27HP Financial Services...................................................27
The HP OpenViewportfolioGain control with HP OpenViewmanagement solutionsHP OpenView management solutions and HP services helpyour organization automate the dynamic link betweenbusiness and IT and gain greater control over your demand-ing IT environment. These integrated management offeringsenable breakthroughs in efficient IT operations. They helpyou elevate the business value of IT, so you can deliverexceptional service levels to your customers.
In the HP OpenView management portfolio, you will findthe capabilities you need to monitor business processes,increase the performance of applications, gain greatercontrol over your IT infrastructure and support criticalbusiness decisions. The capabilities embodied in the HPportfolio empower your efforts to reduce operationalcosts, increase staff efficiency, improve application availability and enhance service delivery.
Increase agility—and capitalize onchangeBy making IT more responsive to the needs of your business,HP management solutions and services help you build anAdaptive Enterprise. That’s HP’s vision of an organization inwhich business and IT are synchronized to capitalize onchange. An Adaptive Enterprise helps you lower IT-relatedcosts while making IT flexible enough to deliver what youreally need—simplicity, agility and value.
HP management solutions and services bring these benefitsto life. Unified management of business and IT simplifiesmonitoring and gives you greater control. Dynamic alloca-tion of resources provides the agility you need to respondquickly to changes in business conditions. Automation ofroutine tasks increases value by freeing up IT resources forstrategic initiatives.
Leverage the leadership of HP OpenView softwareHP OpenView software is at the heart of HP managementsolutions—as well as IT environments around the world.Today, HP OpenView software manages and controlsthousands of multi-vendor, multi-platform and multi-sourceenterprise environments. It is used in 92 of the U.S. FOR-TUNE 100 companies.
There are countless reasons why leading enterprises lookto HP for management software and solutions. You’ll findmany of those reasons in this guide, which provides an at-a-glance look at the wide range of HP OpenViewsolutions, products and services. Here’s one of thosereasons: HP OpenView offers the market’s most complete,end-to-end, multi-platform management suite.
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Point Tools
IT Governanceanalysis and reporting
Business service health
Asset managementConfiguration management
Consolidated service deskIdentity management
Network/Server/Storagemanagement
Consolidated event and performance management
End to end applicationmanagement
Infrastructureoptimization
IT processautomation
Businessalignment
Consolidated/Integrated Service Perspective
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HP OpenView management solutionsHP OpenView management solutions provide a comprehen-sive answer to an IT business or technology problem. Sinceeach enterprise has a different set of challenges, HP hasdeveloped a portfolio that allows you to address your busi-ness and technology challenges in the order that makes themost sense for your business. To that end, HP enables youto take on three transformation paths, which you can pursuein the order that makes the most sense for you. Those pathsare Business Alignment, IT Process Automation, andInfrastructure Optimization.
Business alignmentAligning IT service delivery and service support to businessrequirements, customer demand and governance issues isessential. The key is to interrelate IT service managementwith specific business processes, key performance indicatorsand risk management policies in a fully automated fashion.Delivering on Business Alignment, HP offers two solutions:
• IT Governances, Analysis and Reporting—Reduceoperational and compliance risk while gainingimproved insight into the operations of IT.
• Business Service Health—Align business processes withIT infrastructure to not only show the impact of IT onbusiness process, but to demonstrate the impact thoseprocesses have on the enterprise.
IT process automationIT Process Automation involves processes that form thebackbone of IT operations. The key is to adopt, apply andautomate industry-standard IT processes and best practicesbased on the IT Infrastructure Library (ITIL). Mature organi-zations integrate and enforce processes with a consolidatedservice desk technology, and drive manual, labor-intensiveactivity (such as inventory, configuration and provisioning)out of the system through lifecycle based automation.
HP helps you deliver IT process automation through thefollowing solutions:
• Asset Management—Provide inventory, financial andasset lifecycle insight to the enterprise.
• Configuration Management—Automate and enforce theprovisioning of the entire IT stack, from operatingsystems to applications.
• Consolidated Service Desk—Manage IT service requests;document and measure service level agreements (SLAs);capture critical information about incidents, problems,change requests, configuration and service levels; andestablish a configuration management database (CMDB),which is core to IT Service Management.
• Identity Management—Automate the process of creating,managing and enforcing user identities, inside and outsideof traditional enterprise IT boundaries.
Figure 1. The HP OpenView solution portfolio.
Infrastructure optimizationEnterprises rely on IT services and applications beingavailable and performing efficiently. Developing anintegrated, heterogeneous management technologyarchitecture enables rock-solid delivery of IT-based services.The key is to mature from managing multiple independent ITdomains with point tools to managing with a consolidated,end-to-end perspective.
HP helps you do this by offering the following solutions:
• Network/System/Storage Management—Manage theavailability and performance of your heterogeneous network, server and storage assets.
• Consolidated Event and Performance Management—Provide a “single pane of glass” to IT operations, andcorrelate events to pinpoint the root cause of IT outagesspanning your entire infrastructure.
• End-to-end Application Management—Provide detailedmanagement of enterprise applications and environments,such as SAP, Microsoft® Exchange and Oracle®. Addition-ally, provide detailed transaction breakdown for anyJ2EE and web services-based applications your organization is developing.
Business alignmentIT governance, analysis and reportingHP OpenView BI Portal• Provides a web-based business intelligence tool for
advanced analytics and data mining
• Includes out-of-the-box sample analytic reports forinsightful asset and service information
• Enables intuitive and flexible report management
• Uses a published, open schema for integration withgeneral data warehousing implementations and third-party business intelligence and OLAP tools
• Provides user-level security to control data analysisand integrity
• Analyzes detailed operational data from HP OpenViewServiceCenter and HP OpenView AssetCenter
HP OpenView Compliance Manager• Facilitates effective IT governance through business
alignment, process automation and risk management of the IT control environment
• Helps companies meet and sustain compliance with regulatory requirements while improving efficiency and lowering costs
• Produces out-of-the-box report templates and displayswithin a JSR 168-compatible portlet showing currentdata against historical trends
• Provides the ability to customize, expand and extend thepre-defined process control areas and metrics to matchyour business needs
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HP OpenView Dashboard• Provides a tool for quickly building 360-degree views of
vital business services, such as e-mail, voicemail, portalsand B2B services
• Enables a complete view of potential service-affectingissues
• Allows point-and-click modeling for fast dashboardcreation
• Gives you the ability to create different service views fordifferent people—limited views for the business, morepowerful views for service owners
• Integrates with BMC Remedy and Mercury Topaz
HP OpenView Performance Insight• Provides a powerful reporting solution that gives you the
insight you need for more effective service levelmanagement
• Provides common data warehouse and reporting for HPOpenView products
• Enables you to gain more accountability, more agilityand a better return on IT
• Generates forecast/capacity planning reports
• Provides customizable reports
• Reports on the performance and availability ofnetworks, systems and services
HP OpenView Reporter• Provides a powerful, flexible, easy-to-use, web-based
management reporting solution for the distributed ITenvironment
• Includes both near real-time and historical availabilityand performance reports
• Can be used as a stand-alone solution or paired withmany other HP OpenView products, such as HP Open-View Internet Services, HP OpenView Network NodeManager, HP OpenView Operations, HP OpenViewPerformance Agents, HP OpenView Service InformationPortal and HP OpenView Smart Plug-ins
HP OpenView Service Information Portal• Creates a “portal” view of customers’ managed
environments
• Allows service providers or service-centric enterprises to deliver filtered, customized, consolidated views ofmanagement information to their customers to proactivelydemonstrate performance against SLAs
• Extracts HP OpenView information out of the box fromHP OpenView Internet Services, HP OpenView NetworkNode Manager, HP OpenView Operations for UNIX®,HP OpenView Operations for Windows®, HP OpenViewReporter, HP OpenView Service Desk, HP OpenViewService Navigator and other applications
• Incorporates information from other sources through a non-programmatic interface
• Turns operational data into a service
Business service healthHP OpenView Business Process Insight• Provides an up-to-the-minute view into the health of key
business processes along with the connection to IT services
• Delivers IT-significant, real-time business metrics to the ITteam as well as the ability to threshold and alarm onthese metrics
• Provides an agile, IT-oriented business dashboard withboth business process and IT-related drill-downs to drivefaster root-cause analysis
• Allows IT to business prioritize IT resource allocations,staff actions and IT investments
• Enables IT to make measurable improvements and clearlycommunicate these improvements back to the business
• Allows IT to leverage ITSM investments and demonstratebusiness improvements from IT actions
IT process automationAsset managementHP OpenView AssetCenter• Fully enables IT organizations to manage the physical,
financial and contractual aspects of all IT assets,including portfolio, financial, contract, procurement and chargeback management
• Manages the asset lifecycle from request andprocurement through to retirement
• Uses a powerful, centralized configuration managementdatabase (CMDB) to consolidate asset information anddrive service support and delivery processes
• Works in conjunction with accounting and ERP systemsto enable governmental compliance and reduce audit-ing costs and penalties and over-purchasing
HP OpenView Portfolio ManagementA module of HP OpenView AssetCenter
• Provides singles source for managing critical systeminformation (CMDB)
• Allows IT to manage and understand the relationshipbetween assets and various configuration items
• Streamlines the fulfillment lifecycle
• Reconciles assets against purchase orders
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HP OpenView Financial Management A module of HP OpenView AssetCenter
• Tracks and attributes cost per business unit
• Defines tax rates and calculates tax liability
• Works to improve budget planning
HP OpenView Software Asset ManagementA module of HP OpenView AssetCenter
• Implements industry best practices
• Optimizes software costs using a powerful reconciliation engine
• Enables software compliance
HP OpenView ContractsA module of HP OpenView AssetCenter
• Manages the asset lifecycle from request andprocurement through to retirement
• Uses a powerful, centralized configuration managementdatabase (CMDB) to consolidate asset information anddrive service support and delivery processes
• Works in conjunction with accounting and ERP systemsto enable governmental compliance and reduce auditingcosts and penalties and over-purchasing
HP OpenView ProcurementA module of HP OpenView AssetCenter
• Controls all procurement processes and enforces company standards
• Streamlines the fulfillment lifecycle
• Reconciles assets against purchase orders
HP OpenView Cable Management A module of HP OpenView AssetCenter
• Works to reduce contract costs
• Allows IT to manage and understand the physical relationship between assets and various cross-connections
• Helps IT manage work orders more effectively
HP OpenView ChargebacksA module of HP OpenView AssetCenter
• Manages expense against individual business unit
• Provides visibility of expense per cost center
• Enables cost recovery through chargebacks of varioustypes of expenses to business units
HP OpenView Web ServicesA module of HP OpenView AssetCenter
• Provides a standard framework with a consistent API architecture for process-based integration
• Facilitates open integration to other systems and simplifies system tailoring
• Works to improve user experience by providing dynamicaccess to all non-administrative functions based on user’s profile
Configuration managementHP OpenView Application Manager using Radia• Automates configuration management of software,
applications and content using policies
• Deploys and manages software and other digitalassets on servers, desktops, laptops and otherenterprise computing devices
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• Delivers software services to meet business requirements—from urgent updates for targeted devices to pre-stagedrollout of CRM or ERP applications across the enterprise
• Virtually eliminates software-related service desk calls,reducing IT operating costs
HP OpenView Client Configuration Manager• Includes out-of-the-box features for hardware and software
inventory, patch management and software distribution
• Focuses on ease of use and quick time to value
• Is based on core HP OpenView Configuration Manage-ment (Radia) technology and is upgradeable to HPOpenView PC Configuration Management
HP OpenView Enterprise Discovery• Automatically discovers and inventories enterprise IT assets
• Populates and updates the configuration managementdatabase (CMDB) to maintain a detailed, unified andcomplete repository of IT assets
• Works with third-party discovery tools
• Works across heterogeneous environments (Windows,Solaris, HP-UX, AIX, Linux, OS/2, DOS) withdeployment flexibility
• Employs agent and agentless discovery for efficient,accurate inventory scans
• Scales up to 50,000 devices per server, up to 500,000through multiple servers
HP OpenView Inventory Manager using Radia• Automatically gathers information about software and
hardware configurations for computing devices anywherein extended enterprise systems for Windows, UNIX andLinux platforms
• Collects data using industry-standard WBEM technologyand stores data in a CIM-compliant data repository
• Consolidates results into insightful web-based reportsfederated with pertinent data collected from other HPOpenView Configuration Management products
HP OpenView OS Manager using Radia• Provides policy-based provisioning and ongoing manage-
ment of operating systems for Windows, UNIX and Linuxplatforms
• Manages the complete lifecycle of an operating system:image creation, discovery, targeting, analysis, deployment,updating, repair and removal
• Provisions or re-provisions devices according to businessrequirements
HP OpenView Patch Manager using Radia• Identifies, targets and deploys patches for known software
vulnerabilities quickly and reliably on Windows, UNIXand Linux platforms
• Automates the patch management process—from acquisi-tion, impact analysis, pilot testing, discovery, assessment,deployment, maintenance and compliance assurance—helping to ensure that devices are always configuredcorrectly
• Provides value for business continuity and security initia-tives, server provisioning and repurposing and OS andapplication migration
HP OpenView PC Configuration Management• Provides highly scalable, policy-based configuration
management of applications, software and content ondesktops and laptops
• Enables administrators to efficiently and reliably inventory,deploy, patch and continuously manage software layersacross heterogeneous platforms
• Improves the availability of applications and helps keepoperating systems, applications and content alwaysright, all the time
HP OpenView Server Configuration Management • Enables rapid and reliable provisioning of operating
systems, patches, applications, content and configurationsettings
• Provides ongoing verification, maintaining configurationcompliance and improving application availability inserver environments
• Contributes to the administrator’s ability to maintainproper server software configurations with baselineauditing and other compliance reporting capabilities
HP OpenView Settings Migration Manager• Automates the migration of PC settings, application
settings and data files during projects, such as desktopstandardization, hardware refresh and upgrade, andOS migrations
• Enables IT to run off-hours migrations on PCs withouttechnician intervention and helps create an easy-to-sup-port, standardized environment
• Saves time and improves end-user productivity by verifyingthat data and settings are properly restored at thecompletion of a migration
• Uses detailed audit logs to verify the migration of elements
HP OpenView Software Manager using Radia• Provides users with self-service installation and repair
of IT-approved, optional software and content
• Provides a personalized software catalog generateddynamically according to user identity, machine typeand entitlement policies—all under the control of theIT organization
• Lets users download, install, update and repair theirown software with the click of a button, reducing ITcosts and increasing user satisfaction
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HP OpenView Usage Manager using Radia• Gives IT administrators a clear view into real-world
usage patterns of enterprise applications running onWindows platforms
• Tracks executable programs, system services and Windows tasks and provides centralized, web-basedreporting
• Provides direct visibility into the device, user, frequency,version status and trends of software use and helpsimprove software upgrade success rates by identifyingkey early-availability candidate users or devices
• Helps organizations reduce costs, improve efficiency andservice levels, report on accurate software use, andenforce corporate software standards across the enterprise
Consolidated service deskHP OpenView Connect-It and HP OpenView Connectors• Provides easy-to-use software for integrating HP OpenView
ServiceCenter and HP OpenView AssetCenter withthird-party enterprise applications, including inventorydiscovery tools, network systems management andenterprise resource planning (ERP)
• Renders technology infrastructure data as commonbusiness objects
• Uses industry-standard protocols and connects withthird-party information systems to share and receive relevant data
• With ServiceCenter, links service workflows to third-party, automated event collection tools
HP OpenView ServiceCenter• One of HP’s consolidated service desk offerings,
enabling IT to improve service levels, balance resourcesand control costs
• Uses built-in IT Infrastructure Library (ITIL) best practicesfor IT service management
• Automates and optimizes service management processesfor incident, problem, change, release, request, contract,catalog and service level management
• Includes built-in workflows to document, route and escalate issues for incident management
• Provides access to complete configuration data througha powerful configuration management database(CMDB)
• Offers an open architecture and web-based frameworkfor easy deployment across heterogeneousenvironments, including Windows, UNIX and Linux.
HP OpenView ServiceCenter Automation• Provides a software Developers’ Kit (SDK) for easily
integrating home-grown and third-party applicationswith HP OpenView ServiceCenter and HP OpenView AssetCenter
HP OpenView Service Support Foundation A module of HP OpenView ServiceCenter
• Service Support Foundation (SSF) is comprised of thefollowing components:
– Service Management
– Configuration Management
– Incident Management
• Establishes single source for managing critical systeminformation
• Streamlines incident prioritization and re-use of incidentsolutions
• Provides “triage” point for all issues
• Provides a standard set of commonly used reports
• Has integration connector for retrieving relevant CI information from other sources
HP OpenView Problem Management A module of HP OpenView ServiceCenter
• Facilitates ITIL-based identification and diagnosisprocesses
• Integrates with Incident Management and Service Management for rapid information dissemination
• Enables quick resolution of open incidents
HP OpenView Change Management A module of HP OpenView ServiceCenter
• Manages complex change processes across multipledepartments
• Enables real-time monitoring of change processes
• Helps ensures processes are repeatable and meet theneeds of the business through reusable and dynamicworkflows
• Works to reduce the risk of unplanned outages
HP OpenView Scheduled MaintenanceA module of HP OpenView ServiceCenter
• Works to prevent schedule conflicts
• Improves maintenance efficiency
• Minimizes downtime and user impact
• Documents completion of reoccurring tasks
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HP OpenView Service Level ManagementA module of HP OpenView ServiceCenter
• Define service level objectives
• Negotiate and enter agreements
• Monitor availability and prioritize work
HP OpenView Request Management A module of HP OpenView ServiceCenter
• Streamlines request, ordering and fulfillment processes
• Enables sequencing of fulfillment activities
• Works to reduce costs of IT request and fulfillment services
HP OpenView ServiceCenter Asset ContractsA module of HP OpenView ServiceCenter
• Establishes contract management and trackingprovisions
• Allows documented parts and labor costs for all tasks
• Enables cost roll-ups for service level management
• Provides notification for key lease or contract expirations
HP OpenView Service Desk• One of HP’s consolidated service desk offerings,
providing a modular and single-architecture IT servicedesk suite consisting of help desk management, changemanagement and service level management, on top of apowerful configuration management database
• Is constructed around IT Infrastructure Library (ITIL) bestpractices with a modular approach
• Enables tight integration with infrastructure managementsolutions to understand the business impact of infrastructureoutage
• Provides a single workflow engine to automate processesand work management, to enable optimized intra-ITcommunication across IT silos
• Delivers quick time-to-value through out-of-the-box,adaptable best practices
• Offers native Java™ webstart-enabled user interface thatruns on several platforms
HP OpenView Change ManagerA module of HP OpenView Service Desk
• Manages changes from request to execution, to helpprevent service disruptions and improve service availability
• Includes a work management module to orchestratetasks and work progress
• Enables intelligent outage planning to help prevent service outages
• Provides out-of-the-box ad-hoc reporting capabilities andout-of-the-box configuration to achieve fast implementation
• Offers a contextual graphical CMDB viewer to provideinstant visual insight into hierarchies and relationsbetween IT components
• Provides an enhanced generation of multi-tiered workorders and dependencies
HP OpenView Help Desk ManagerA module of HP OpenView Service Desk
• Includes capabilities for service call and incident management, work management, problem managementand knowledge management
• Offers a flexible native user interface for customizationof forms, views and business logic
• Includes out-of-the-box ad-hoc reporting and configurationcapabilities to achieve fast implementation
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HP OpenView Service Level ManagerA module of HP OpenView Service Desk
• Manages the whole lifecycle of SLAs and OLAs
• Includes a graphical designer to enable easyservice/SLA design
• Offers a compliance calculation engine, both near real-time and predictive
• Includes an SLA compliance dashboard, SLA compliancesmart reports and real-time notifications (SLAjeopardy/violation)
• Provides out-of-the-box metric adapters for key HP OpenView products
• Offers auto-discovery of metrics and open metricadapter to link to any source of metrics
HP OpenView Service Desk Process Insight• Provides real-time visibility of ITSM/ITIL processes
supported by HP OpenView Service Desk
• Generates abstracted ”process” views closer to how ITILprocesses are typically described
• Includes graphical modeling tools to tailor the processesyou want to monitor
• Is built on HP OpenView Business Process Insight, pro-viding extensibility for monitoring business processes(subject to additional licensing)
• Is extensible to provide insight into processes that spanHP and non-HP help-desk systems
• Features a pre-defined customizable web-dashboard
Identity managementHP OpenView Select Access• Provides an intuitive user interface to allow you to change
user access rights to IT resources with as little as one click
• Centralizes policy management with delegatedadministration across both web-enabled applicationsand web services to reduce development and useradministration costs
• Provides policy-based business rules and transaction-level authorization for web services to help companiesalign their processes
• Includes single sign-on and user self-service tools to provide a positive end-user experience and reduce user support costs
HP OpenView Select Audit• Enables control modeling of identity audit to provide
a visual dashboard of adherence to compliance guide-lines and enterprise audit policies
• Generates workflow-based attestation of reports to provideenterprises with documented proof that reports were readand approved and adhere to the desired state of thebusiness
• Automates consolidation of identity-based audit from allof the identity and access management infrastructure
• Enables segregation of duty and data privacy throughaudit access management and tamper-aware data
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HP OpenView Select Federation• Provides secure, integrated and automated user account
linking to enhance customer care and improve revenueby enabling greater cross sell opportunities
• Enables cross-company single sign-on and a seamlessend-user experience
• Delivers end-to-end, segregated management of identitythrough the entire value delivery chain
• Provides one-click user activation for immediateprovisioning to new services
• Includes opt-in user control to provide unique privacymanagement capabilities to help meet personal, corpo-rate and regulatory privacy requirements
HP OpenView Select Identity• Reduces administrative overhead and cost with automat-
ed provisioning that eases the creation, maintenanceand termination of user accounts and entitlements
• Automates identity business process workflows capableof complex approval and provisioning using a powerfulweb-based drag-and-drop interface
• Easily supports compliance needs by reporting on users’entitlements across the enterprise with comprehensivebuilt-in audit and reporting
• Allows unlimited levels of delegated administration andprovides secure and granular separation of duties withstreamlined web interfaces
InfrastructureoptimizationNetwork managementHP OpenView Customer Views for Network Node Manager• Merges the power of HP OpenView Network Node
Manager with customer information to provide intelligent,customer-based management of network environments
• Provides concise and in-depth views of network devicesand connections in an intuitive graphical format
HP OpenView Network Diagnosis Add-on Module• Monitors network connectivity between two application
servers as a required service of a complex applicationenvironment
• Generates alarms about lost connectivity, network performance degradation or routing path changes
• Is available via a complementary license with HPOpenView Operations agent, but requires ProblemDiagnosis component of HP OpenView NetworkNode Manager as a prerequisite
HP OpenView Network Node Manager Advanced EditionHP OpenView Network Node Manager Starter Edition• Provides a powerful network management solution that
manages problems before they become critical
• Enables you to manage your network through automaticdiscovery and mapping of the TCP/IP heterogeneousEthernet and complex switched networks
• Helps you understand the health of network devices andlaunch targeted views for quick troubleshooting
• Enables you to manage problems before they becomecritical with Intelligent Diagnostics for Networks
• Provides a broad range of device and protocol support(IPv6, HSRP, OSPF, multicast)
• Note: Use Network Node Manager Starter Edition for smaller networks managing routers and hubs and Network Node Manager Advanced Edition for medium tovery large complex switched networks; Advanced Editioncombines Network Node Manager, extended topologyand problem diagnosis capabilities in one product
HP OpenView Network Node Manager Advanced Edition Smart Plug-ins • HP OpenView Network Node Manager Smart Plug-in
for Advanced Routing
• HP OpenView Network Node Manager Smart Plug-infor LAN/WAN Edge
• HP OpenView Network Node Manager Smart Plug-infor MPLS VPN
• HP OpenView Network Node Manager Smart Plug-infor IP Multicast
• HP OpenView Network Node Manager Smart Plug-infor Cisco/Avaya IP Telephony
HP OpenView Performance Insight Report Packs• HP OpenView Performance Insight Report Pack for
WAN Core
• HP OpenView Performance Insight Report Pack for IP Telephony
• HP OpenView Performance Insight Report Pack forQuality Assurance
• HP OpenView Performance Insight Report Pack for Infrastructure Usage
• HP OpenView Performance Insight Report Pack forLAN/WAN Edge
• HP OpenView Performance Insight Report Pack for MPLS VPN
• HP OpenView Performance Insight Report Pack for System Resources
• HP OpenView Performance Insight Report Pack forApplication Servers
• HP OpenView Performance Insight Report Pack for Databases
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HP OpenView Route Analytics Management System• Maximizes network availability and customer
satisfaction by rapidly identifying and diagnosing IProuting faults
• Boosts network performance by detecting and isolating theroot cause of layer 3 network instabilities and anomalies
• Reduces total operating cost by improving the productivityof both network resources and network engineering staff
• Validates desired network operation after maintenanceactivities, helping to avert router misconfigurations thatcause one-third of all network problems
• Reduces the finger-pointing often associated withdifficult-to-diagnose network problems, while minimizingdemands on scarce engineering resources
HP OpenView Smart Plug-ins for Data Network Devices• Help users consolidate event and status information from
the infrastructure into a central console
• Provide syslog messages and SNMP traps from IP devices
• Enable filtering of events based on severity
Operations support systemsHP OpenView Charging Manager• Provides real-time, rule-based event processing that enables
you to rapidly create new prepaid and hot-billed servicesfor online charging, pre-rating and balance management
• Provides authorization and accounting for individual or bundled service packages that span multiple serviceofferings and charging methods
• Supports industry-standard protocols, such asDIAMETER CCA and RADIUS
• Scales to over tens of millions of subscribers with sub-100 millisecond latency
• Extends the leadership of the HP OpenView UsageManagement active mediation solution offering
• Reduces revenue leakage from “zero-credit” usage losses
• Combines prepaid and postpaid models for value-addedservices, thus enabling service providers to migrate toconvergent charging
• Enables implementation of services independently of thepayment method
HP OpenView Service Activator• Offers a sophisticated, highly scalable framework for
the creation and activation of all types of services,regardless of the underlying network technology
• Defines, organizes and automates the many tasks, fromcustomer order to service infrastructure configuration,enabling the creation and deployment of services rapidly,efficiently and accurately
• Supports a complex mix of multi-technologies (VPN,VoIP, mobile, DSL services), as well as the activationacross multi-vendor network devices, servers, software,storage and the HP OpenView applications thatmanage services
• Enables the rapid creation and deployment of serviceswith lower cost, higher quality and fewer skilled ITresources
• Provides improved flexibility and responsiveness to yourchanging demands, while increasing user satisfactionwith fast, secure and successful service activation
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HP OpenView Service Quality Manager• Provides full visibility of end-to-end service quality by
consolidating the service quality key indicators from allrelevant domains and across the service provider’s organizational boundaries
• Empowers service providers with the ability to monitorthe user’s perception of the delivered service quality
• Makes service quality and SLA compliance reports auto-matically available to end customers and technical staff
• Is now pre-integrated with four value packs to enablefast deployment of Service Quality Manager solutions in the following domains:
– MDS (Mobile Data Services)—solution for managing QoS of mobile data services
– IPMS (IP Multimedia Service)—solution for managing QoS of IP triple play services
– MSE (Mobile Subscriber Experience)—solution for determining QoS of mobile services from an end-user perspective
– IP/VPN-MPLS—solution for determining QoS of IP/VPN MPLS-based services
HP OpenView TeMIP Expert• Offers ability to decrease operational cost and improve
QoS through rules-based alarm filtering, aggregationand enrichment
• Enables advanced root-cause analysis
• Delivers powerful capabilities for automating operations
HP OpenView TeMIP Fault and State Management• Enables network and service providers to manage wire-
line and wireless communication networks and services
• Includes fault management applications such as alarmhandling, event logging, filtering and correlation
• Provides a state management application to maintain astate view of managed equipment to complement faultmanagement
• Offers map viewing and editing
• Provides an access module library that is the industry’slargest offering of device and network-specific modelsand data collectors
• Delivers leadership alarm acknowledgement and re-synch capabilities
• Enables management of out-of-service periods andevents received from out-of-service resources to improveoperations efficiency
• Works with a robust set of HP OpenView and partnerapplication OSS integrations to enable end-to-end management of converged networks and services
HP OpenView TeMIP Fault Statistics• Generates powerful graphical reports that provide a
view of the fault occurrence history, allowing discoveryof fault patterns to identify preventive maintenance
• Provides reports on how the faults themselves aremanaged, such as termination of alarms and closure of trouble tickets to identify operational processimprovements
HP OpenView TeMIP Framework • Serves as a carrier-grade highly scalable platform for inte-
grated OSS management of multi-vendor, multi-technologynetworks and services
• Supports a wide range of standards and managementprotocols from ITU-T, TMF, IETF, OMG, IAB and W3C,including TMN, CORBA, SNMP and Java; and complieswith the principles for Next Generation OSS adopted bythe TeleManagement Forum
• Provides network and device modeling and solutiondevelopment tools
• Provides a natively distributed system with strongintegrated system security
• Includes Universal Notifier that automates operator,administrator and technician alerting
• Offers the industry’s most comprehensive set of northbound, southbound and third-party management integrations
• Includes a Data Loader that provides inventory systemintegration and synchronization
• Serves as an OEM platform for network equipmentprovider EMS and OMC applications
• HP OpenView TeMIP 5 is available on Tru64, HP-UXand Sun Solaris
HP OpenView TeMIP Service Monitor• Provides highly scalable service impact management
and root-cause analysis for broadband, transmission andother cross-domain networks, such as wireless and VPN
• Toolkits available for development of service-specific cus-tomizations
HP OpenView Usage Manager• Offers an industry-leading active mediation platform for
convergent charging, including mobile and fixed-linevoice, IP and multimedia data (triple play), and contentservices
• Helps you roll out prepaid and postpaid services at afraction of the time and cost
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• Integrates charging and billing across your services, andallows the consolidation of disparate legacy systems intoone real-time convergent mediation platform to future-proof your investment
• Helps maximize your revenue per subscriber with abroader range of service plans and payment options
• Assures your revenues with powerful audit, reconciliationand reporting capabilities
HP OpenView Usage Manager Voice Mediation• Provides CDR collection, processing and distribution
• Enables flexible service offerings with integrated billingacross services
• Mediates and reconciles VoIP to PSTN termination
• Enables consolidated billing with a single mediationplatform
• Assures your revenue with audit and call detail reconciliation
Storage managementHP OpenView Storage Data Protector• Manages backup and recovery from disk or tape,
mitigating risk to the Adaptive Enterprise by strengtheningcontinuity of business operations
• Adapts in real time to business needs by eliminating thebackup window via online backup, open file backup, zerodowntime backup (no performance impact) or MicrosoftVolume Shadow Copy Service (VSS)
• Improves the backup process with advanced backup todisk capabilities, allowing fast and direct restore fromdisk and transparent access to data migrated to tape
• Provides industry-leading instant recovery and severaldisaster recovery alternatives, allowing recovery ofentire data centers in minutes
• Includes support for advanced media management,reducing IT costs and business operations costs bydecreasing tape space and tape drive consumption
HP OpenView Storage Data Protector Single Server Edition• Provides automated data protection and media manage-
ment for one server (HP-UX, Solaris or Windows)
• Centralizes backup and restore of an unlimited numberof UNIX and/or Windows workstations
• Provides the ability to manage one auto-changer/librarywith up to 10 slots
• Provides a full range of bare-metal disaster recoveryoptions, including the unique disaster recovery withdisk delivery
HP OpenView Storage Data Protector Starter Pack• Coupled with service-driven management via HP
OpenView integration, it manages storage resources and data as integral component of an overall IT service
• Simplifies preparations for offsite disaster recoveryby enabling automated media copy as part of theprotection process
• Provides sophisticated reporting in the Data ProtectorGUI or via the web
HP OpenView Storage Data Protector Library Extensionsand SAN backup• Provides redundant SANs that allow library sharing
of robotic control, avoiding a single point of failure
• Improves the availability of data through support ofmulti-pathing software (HP StorageWorks Secure Path,HP StorageWorks Auto Path, EMC PowerPath), to eliminate single point of failure in SAN components
• Includes multi-path device allowing a simple view of allaccess paths from all systems to all devices in large SANs
HP OpenView Storage Data Protector Media Operations• Provides tracking and management of removable
storage media
• Facilitates more reliable backups, faster data recovery,improved operational effectiveness and reduced media costs
• Enables administrators to enforce data retention policiesand automate media recycling to reduce the potentialfor human error
• Directs all media handling processes and controls tapelibrary actions, including tape media ejects
• Tracks and manages media outside the library for VERITAS NetBackup
HP OpenView Storage Data Protector Online Backup• Includes simplified MS Exchange single Mailbox/Mail
Restore, enabling users to select all or individualmailboxes
• Allows single backup specification, enabling administratorsto schedule different protection times for different backupinstances using the same data definition; disk and tapebackup can now be scheduled within the same backupspecification
• Provides a broad range of application-aware onlineintegrations: Oracle, Informix, Sybase, Microsoft SQLServer, Microsoft Exchange Server, IBM DB2, SAP R/3,SAP DB, Lotus Notes/Domino, Baan IV, HP OpenViewNetwork Node Manager (Solid), VSS API
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HP OpenView Storage Data Protector Zero Downtime and Instant Recovery• Provides unique instant recovery capabilities, integrating
disk-based and tape-based recovery into a single high-availability protection approach
• Enables the recovery of even terabytes of applicationdata in minutes, not the hours it would take to restorethis data from tape
• Eliminates backup windows for HP StorageWorks EVAcustomers with the industry’s first fully integrated out-of-the-box Zero-Downtime Backup solution for the HPStorageWorks EVA array
• Reduces performance impact on backup servers byefficient use of infrastructure (direct device-to-devicedata copies); uses zero downtime backup for maximumapplication server productivity; enables recovery of terabytes in minutes using Instant Recovery
• Simplifies preparations for a potential data center disasterrecovery and offers remote long-term archiving combinedwith fast local tape access, enabled by backup mirroring
HP Storage Essentials Suite• Combines server and storage management to enable
organizations to dramatically simplify their IT environmentsand significantly reduce operational costs
• Uses an open, standards-based architecture to deliverintegrated heterogeneous functionality for SAN manage-ment, storage resource management, provisioning andapplication management
• Includes a management console and a portfolio of val-ued-added modules that share the same web servicesarchitecture for anytime, anywhere management
• Integrates into HP’s unified server-storage managementplatform—HP Systems Insight Manager—as well as HPOpenView software, including HP OpenView Operations,Service Desk, Network Node Manager and Reporter
HP OpenView Storage Mirroring• Enables local or remote storage replication with an
easy-to-use management interface
• Provides a cost-effective disaster recovery solution forsmall to medium businesses
• Enhances quality of service—easy to deploy and manage
• Helps keep storage secure for accessibility, quick recoveryand disaster recovery
• Allows multiple replication configurations—one-to-one,one-to-many, many-to-one
HP OpenView Storage Mirroring Exchange Protection WizardA plug-in for use with HP OpenView Storage Mirroring
• Exchange Protection Wizard is a free-of-charge utilitythat simplifies the process of configuring HP OpenViewStorage Mirroring in providing high availability forMicrosoft Exchange 2000/2003 environments
• Automates setup and protection of Exchange data in addition to creation of monitoring and failover components
• Provides the ability to validate the configuration in addition to resolving “best practice” conflicts that arefound between the primary and alternate Exchange environments
• Adds capacity without disrupting or rebooting the application environment
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HP OpenView Storage Virtual Replicator• Enables users to erase the physical boundaries of their
storage units, and consolidate Windows-basedresources into virtual disks
• Creates instant, space efficient volume snapshots formultiple purposes, such as backup, with minimal impactto applications
• Is array controller agnostic; it pools and replaces anystorage presented to Windows hosts
HP OpenView Storage Volume Growth• Extends the capacity expansion requirements of HP
StorageWorks arrays in Windows 2000 and WindowsServer 2003 operating environments
• Enhances business continuity by growing the basic diskvolume multiple times, as needed
• Adds capacity without disrupting or rebooting the application environment
Systems managementHP OpenView GlancePlus• Provides a powerful system-monitoring and diagnostic
tool for real-time performance information, examination of system activities, identification and resolution of performance bottlenecks and fine-tuning
• GlancePlus Pak includes GlancePlus and HP OpenViewPerformance Agent
HP OpenView NonStop Server Management• Integrates HP NonStop Servers into the HP OpenView
Operations for UNIX and Operations for Windows environments
• Delivers out-of-the-box status monitoring of NonStopServer object status, including performance metrics
• Consolidates the management view of all critical eventsfor the entire enterprise on the central HP OpenViewOperations console
• Includes integrated application monitoring
• Enables user-defined service management views acrossthe entire enterprise
• Allows for both manual and automatic command andcontrol from the HP OpenView Operations Console
HP OpenView NonStop Server Performance Management• Extends HP OpenView capabilities for analyzing
performance metrics for health and status of the HPNonStop server
• Includes components installed on both the HP NonStopserver and the HP OpenView Operations managementserver for Windows or UNIX systems
• Delivers real-time performance monitoring and robustmanageability features along with web browser supportfor monitoring critical performance events
• Provides a highly flexible solution for measuring servicelevel standards; allows users to define views ofmanaged objects
• Provides historical trending for capacity planning
• Integrates with HP OpenView Reporter and other OpenView solutions
HP OpenView OS/390 and OS/400 Management• Integrates mainframe and mid-range systems into the HP
OpenView Operations for UNIX managed environment,enabling you to manage IT services that use these platforms
• Provides availability, performance and health monitoringof OS/390, z/OS and OS/400 systems
• Delivers out-of-the-box status monitoring of standardOS/390, z/OS and OS/400 applications
• Consolidates the management view for all critical eventsfrom the entire environment on the central HP OpenViewOperations console
• Enables proactive and automatic problem resolutionthrough two-way communication with the OS/390,z/OS and/or OS/400 systems
HP OpenView Performance Insight Report Pack for System Resources• HP OpenView Performance Insight for Networks has
several report packs that are available out of the box.The reports within each report pack provide valuableinformation on how specific parts of the network infra-structure are performing for determining appropriatecapacity.
• This report pack monitors system performance from systemswith HP OpenView Performance agents (HP OpenViewPerformance Agent or HP OpenView Operations Agent)or Host Resources MIB (RFC 1514).
HP OpenView Performance Manager and Agents• This combination implements a powerful and flexible
distributed performance management solution for enterprise multi-vendor environments
• Provides a single interface for graphing, analyzing andforecasting the performance of systems and applicationsas a basis for resource planning and service management
• The HP OpenView Performance Manager enables nearreal-time performance graphing as well as historicalanalysis from HP OpenView Performance Agent, HPOpenView Operations Agent, HP OpenView InternetServices, HP OpenView Reporter and generic databases
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HP OpenView Smart Plug-ins and Integrations for System Management• Provide packaged management intelligence and best
practices for a wide range of IT components, fromhardware to applications
• Bring information from hardware management tools likeHP System Insight Manager or Sun Management Centerinto HP OpenView Operations
• Some SPIs are bundled with HP OpenView Operationsfor UNIX and Windows (OS, WebServer). Some SPIs arefee-based. Some light-weight SPIs are available for freedownload from the HP OpenView website. Integrationsare generally free.
HP Systems Insight Manager• Provides a unified server-storage management tool that
helps maximize IT staff efficiency and hardware platformavailability for small or large server deployments
• Serves as a central point of integration between yourentire infrastructure and enterprise management tools,including HP OpenView software
• Improves the efficiency of IT staff by facilitating collaboration among islands of automation
• Provides extensibility through plug-in applications,reducing redundant applications that waste computingbandwidth and other resources
• Integrates new technologies in response to changing conditions using HP ProLiant Essentials, Integrity Essentialsand Storage Essentials plug-in applications
Consolidated event and performancemanagementHP OpenView Event Correlation Services Designer• Provides capabilities for creating customized rules for
specific HP OpenView Network Node Manager andHP OpenView Operations event correlation requirements
• Makes the complex process of event correlation designintuitive and user-friendly
HP OpenView Operations for UNIX• Provides service-driven operations for your large-scale,
heterogeneous IT infrastructure (including systems,networks, applications, databases, services and theInternet) in support of your business processes
– Proactive monitoring for increased availability and performance
– Customizable event filtering and correlation to reduce the noise of unimportant events
– Service views visualize complex infrastructure relations to application and business services and allow users to analyze business impact of IT infrastructure problems; service views can be created manually, via discovery, or by leveraging information from the HP OpenView Service Desk CMDB
– Problem-resolution advice or automated action and correction
• Enables a highly reliable, secure, open and scalable man-agement infrastructure based on intelligent, autonomousagents and flexible manager-of-manager communication
• Includes for free HP OpenView Network Node Manager,Service Navigator and Service Navigator Value Pack, aswell as Smart Plug-ins for OS and web server managementand integrations into other management tools
• Is available with out-of-the-box integrations for other HPOpenView products (including HP OpenView Performance,HP OpenView Reporter, HP OpenView Service Desk, HPOpenView Service Information Portal and HP OpenViewInternet Services) and many third-party solutions
• Provides a market-leading enterprise management solution,with central management server available on HP-UX orSun Solaris, and intelligent event- and performanceagents, available for a variety of OS platforms, includingHP-UX, Microsoft Windows, Sun Solaris, IBM AIX, Linuxand Tru64 and many more
HP OpenView Operations for Windows• Provides award-winning and comprehensive
Windows-based event management, proactiveperformance monitoring, and automated alerting,reporting and graphing for Windows, Linux andUNIX systems, networks, middleware, applications,databases and the Internet
• Offers a service-driven approach to IT management to provide greater control of IT in support of businesspriorities, while lowering operational costs; includes integrated Service Views (Service Navigator) feature forproactively monitoring and measuring the availabilityand performance of diverse and heterogeneous serversand applications in the context of broader business services (such as a web store or payroll service)
• Centrally monitors, controls and reports on the healthand performance of the heterogeneous IT environmentacross boundaries, collecting information from a varietyof sources, including logfiles, SNMP, WMI, HP OpenViewperformance agent, customer monitoring scripts andmany others
• Uses intelligent agent software to automatically discoverand graphically display the IT infrastructure, detect problemevents, and filter and correlate events; allows automatic,operator-guided or manual actions to events, enabling ITorganizations to establish central management controlover their environments and improve overall availability,performance and reliability
• Scales to environments of all sizes, from 10 to 1,000+ servers
• Offers Microsoft Windows look-and-feel
• Includes Smart Plug-ins for operating systems andapplications management; includes free adapters tointegrate with HP OpenView Network Node Managerand HP System Insight Manager; also integrates seam-lessly with HP OpenView Service Desk, HP OpenViewService Information Portal and HP OpenView InternetServices, and many more
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HP OpenView Unified Developer Toolset• HP OpenView Integration Guide—offers a super-guide
to the HP OpenView world
• HP OpenView Smart Plug-in Toolkit—provides tools forbuilding Smart Plug-ins (SPIs)
– HP OpenView SPI Packager—enables developers to easily package and deploy Smart Plug-ins
– HP OpenView Internet Service Probe Builder—enables developers to quickly and easily build, test and deploy probes
• HP OpenView Smart Link Toolkit—provides tools forbuilding integrations with HP OpenView
– HP OpenView Interconnect, an XML document-based API for moving management data between applications
• HP OpenView Software Development Kits—provideproduct-specific software development kits
• Is available now and downloadable via the web atwww.openview.com/unifieddevelopertoolset, andincludes a developer discussion forum
ApplicationmanagementHP OpenView Internet Services• Monitors, measures and reports on business-critical
services
• Proactively manages availability and response time ofend-to-end Internet services
• Demonstrates service performance against service level agreements
• Reduces mean-time-to-repair through integration withtroubleshooting solutions
• Actively monitors services and protocols, such as DHCP,DIALUP, DNS, LDAP, mail (SMTP, POP3, IMAP4), web(HTTP, HTTPS, HTTP TRAN), ODBC, RADIUS, SAP, WAP
• Integrates with HP OpenView Network Node Manager,HP OpenView Operations/HP OpenView Service Naviga-tor, HP OpenView Service Desk, HP OpenView ServiceInformation Portal and HP OpenView Transaction Analyzer
• Includes software development kit (HP OpenView InternetServices Probe Builder) designed to make it easier tomonitor end-user transactions for non-web applications
• Enables an innovative business model through certificationservices so independent software vendors (ISVs) can gettheir probes certified by HP, thereby increasing the valueISVs provide to customers
• Includes the ability to incorporate existing scripts intoprobes for monitoring applications
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HP OpenView Application Smart Plug-ins• Provide a natural extension of HP OpenView software—
fully integrated with the HP OpenView environment—toextend your management domain to your applications
• Are available for:
– Business applications, including Oracle E-Business, PeopleSoft, SAP and Siebel eBusiness
– Databases, including Oracle, Microsoft SQL Server, Informix and Sybase
– Internet/infrastructure, including Microsoft Active Directory, Microsoft Exchange Server, Microsoft Enterprise Server, BEA Tuxedo, BEA WebLogic Server, IBM Lotus Notes and IBM WebSphere Application Server, and Oracle Application Server
– Operating systems, including UNIX and Windows platforms and web servers
– Device/hardware, including data network and storage devices
More than 60 application management Smart Plug-ins areavailable from HP and its partners. This broad portfolioincludes the following offerings.
HP OpenView Smart Plug-in for BEA WebLogic Server• Provides a key to more effective management of your
mission-critical WebLogic application infrastructure
• Allows all applications built on top of WebLogic Serverto leverage JMX (Java Management Extensions) for easymanageability
• Enables application services that are highly available,performing to expectations and aligned with yourbusiness priorities
HP OpenView Smart Plug-in for Citrix MetaFrameAn SPI from HP partner HERMES SoftLab
• Proactively and securely manages distributed CitrixMetaFrame XP environments from one, centralized point
• Enables higher availability via alerts and alarms measuring availability and performance
• Helps identify and isolate the source of latencyproblems that hurt the user experience
HP OpenView Smart Plug-in for IBM WebSphere Application Server• Effectively manages the WebSphere application
infrastructure
• Allows all applications built on top of WebSphereApplication Server to leverage JMX and PMI (Performance Monitoring Infrastructure) for easy manageability
• Enables application services that are highly available,performing to expectations and aligned with yourbusiness priorities
HP OpenView Smart Plug-in for Microsoft Active Directory• Maintains proactive control, synchronization and integrity
of enterprise directory resources
• Provides superior breadth in monitoring, usability,unparalleled visualization and scalability
• Helps keep key resources functioning, synchronized and healthy
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HP OpenView Smart Plug-in for Microsoft Exchange• Provides monitoring and management of the enterprise
Exchange environment
• Identifies connectivity delays and excessive e-mail queuelengths before they bring a system to its knees
• Provides messages with help text to help you identifyand solve problems before users suffer
HP OpenView Smart Plug-in for Microsoft SQL Server• Helps administrators efficiently manage SQL Server
environments of any size
• Increases SQL Server RDBMS availability and performance,while letting database administrators visualize capacityshortages and trends
• Lowers the costs of maintaining a SQL Server environment
HP OpenView Smart Plug-in for Oracle• Helps administrators monitor distributed enterprise-wide
Oracle environments from a central, best-in-class console
• Increases RDBMS availability and performance
• Lets administrators visualize capacity shortages andtrends, and consequently lower the overall cost of maintaining the Oracle environment
HP OpenView Smart Plug-in for SAP• Keeps SAP services highly available, performing to
expectations, and aligned with your business priorities
• Helps you understand business impacts and increaseuptime for end users
• Enables instant discovery of the entire SAP environment,including dependencies between systems, instances andprocesses
HP OpenView SOA Manager• Enables a synchronized view of services that is shared
between business and IT
• Promotes enhanced communications between differentareas of the business
• Provides model-based automation to orchestrate responsesto demand fluctuations
• Includes entitlement and allocation capabilities toenhance identity management
• Offers task automation to ease the burden of repetitiveactions, such as resource monitoring, entitlement andallocation
• Provides resource monitoring and analysis to enableproactive management of business services
• Offers event policy response capabilities to acceleratestaff reaction to web services events
• Integrates with identity management and systems man-agement to enable advanced management solutions
HP OpenView Transaction Analyzer• Offers the application performance specialist the data
required to rapidly isolate problems within complex webapplications based on web browsers, web servers, J2EEapplication servers and Microsoft’s Distributed InternetArchitecture (DNA)
• Provides an end-to-end view of the execution paths andperformance of application transactions in operationalsettings, down to the EJB and COM levels
• Is effective as an operational tool as well as a supportingtool for application integration and development
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Services, support, training and financingHP software servicesGetting the most from your software investmentHP provides high-quality software services that addressall aspects of your software application lifecycle needsand align with your business goals. With HP as yourpartner, you have access to standards-based, modular,multi-platform software coupled with HP’s best-in-classservices and support portfolio.
HP offers a variety of services for HP OpenView and HPOpenCall products and solutions that will assist you inkeeping your HP OpenView environment current, availableand reliable. HP Software Services programs help youachieve the highest return on investment in HP OpenView.Our staff augments your staff to best manage HP OpenViewin your IT environment. Experienced HP OpenView engineers can assist you in developing, deploying and operating your solution giving you an end-to-endsolution that you can trust.
EVALUATEMinimize cost by identifying and choosing the solutionsmost likely to succeed.
Pilot Implementation Service• Provides a real-life demonstration of how HP OpenView
technologies can be applied to your business, its benefitsand deployment requirements
• Supported products: HP OpenView Business ProcessInsight
DEVELOPSpeed time to market by enabling “right the first time”development and deployment of new software.
Developer Programs• HP Software Developer program provides the tools, the
information and the technical forums needed to workwith HP frameworks and technologies
OSS Developer Services • Flexible set of services to assist you across the solution
lifecycle, including development, implementation andupgrade
• Services include Developer Assistance, Customized Services, Advisor Onsite/Remote Services, WorkshopService
• Supported products: HP OpenView TeMIP, ServiceQuality Manager
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Minimize cost Maximize returnSpeed time to market
Identify and choose the solutions most likely to succeed
Ensure “right the first time” development and deployment of new telecom services
Improve and maintain continuity, stability, and performance
Evaluate Develop Deploy Operate
–
Foundationsupport
OperationalService
—Support 9x5—Support 24x7
—Radia Operational Service
Software Support OnlineCustomer Connection
Pilot Implementation Service
DeveloperPrograms
OSS DeveloperServices
ImplementationService
OSS DeploymentServices
– Advantage Service– Premier Service– Proactive 24 Service– Mission Critical Services
Self-Healing Services
Personalized Services
HP Software Services. HP Software Services offerings help you gain maximum value from yourHP OpenView investments throughout the software lifecycle.
DEPLOYSpeed time to market by enabling “right the first time”development and deployment of new software.
HP Tech Installation and Startup for HP OpenView• Offers a targeted, focused and competitively priced
service for customers who want to quickly leverage theirinfrastructure
• Provides a rapid implementation of HP software productsby experienced HP engineers who perform tasks thatfocus on quick and effective deployment of an operations-ready platform
• Provides knowledge transfer from experienced HP engineers to your operations staff to help ensure thatyour staff members are capable of assuming their role
• Supported products: HP OpenView Performance Insight,HP OpenView Radia product family, HP OpenViewWeb Application, HP OpenView Route Analytics Management System
OSS Deployment Services• Flexible set of services to assist you across the solution
lifecycle, including development, implementation andupgrade
• Services include Customized Services, AdvisorOnsite/Remote Services, Workshop Service
• Supported products: HP OpenView TeMIP, ServiceQuality Manager
OPERATEMaximize return while improving and maintaining conti-nuity, stability and performance.
Foundation supportSupport 9x5 and 24x7 • Provides comprehensive software services for HP
OpenView and select third-party software, including 9x5 and 24x7 telephone assistance
• Includes Software Support Online with service featuresand web capabilities, access to online support webassistance and telephone assistance 24x7
• Includes Self Healing Services and software to helpdetect issues with the software by automatically collecting,detecting and analyzing faults then providing solutionrecommendations
Personalized servicesHP OpenView Advantage Service • Offers an entry-level proactive support service that offers
a selective range of proactive technical services andbest practices
• Is designed specifically to support and optimize the HPOpenView managed IT environment
• Gives customers an assessment of the HP OpenViewconfiguration, access to a pool of HP OpenView engineersand an annual health check on their HP OpenViewproducts
HP OpenView Premier Service• Encompasses personalized services that partner your
organization with a named HP OpenView support engi-neer who understands your business and IT environment
• Flexible custom program of proactive and enhancedreactive services
• Helps you get the maximum value out of your ITinfrastructure while reducing the time, costs and risk
HP Proactive 24 Service for HP OpenView• Provides proactive support and integrated problem
resolution on installed HP OpenView applications tomeet operational and technical goals
• Offers access to a team of HP OpenView-certified specialists to help identify areas of improvement in the IT management environment
• Helps improve application availability and reliability
• Meets the needs of customers who rely on HP OpenViewas a mission-critical application to manage IT infrastructurerunning on HP or Compaq platforms
HP Critical Service for HP OpenView• Assists HP Critical Service customers with installed HP
OpenView applications that meet business and technicalgoals
• Provides access to an HP OpenView-certified expert whooffers proactive services and works with your supportteam to help prevent issues and provide fast, effective andintegrated problem resolution should a problem occur
• Helps improve application availability and reliability,minimizing costly downtime
• Meets the needs of customers who rely on HP OpenViewas a mission-critical application to manage IT infrastructurerunning on HP or Compaq platforms
Operational servicesHP OpenView Operational Services• Offers targeted, focused and competitively priced services
for organizations that want to optimize the operationalset-up of their HP OpenView-based infrastructure management
• Provides a portfolio of HP OpenView application audit,tuning, upgrade and optimization services deliveredonsite by experienced HP engineers
• Helps you keep HP OpenView software secure and up to date
• Supported products: HP OpenView Radia software
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Software Support OnlineHP Software Support Online is an online interactive support tool that provides access to a vast array of HPOpenView knowledge, bringing comprehensive supportresources to your fingertips, enabling you to manage your HP OpenView infrastructure more effectively.
The HP OpenView technical support homepage, with self-solve capabilities, empowers you by reducing problemresolution time and assists with problem avoidance:
• Always-on, online interactive support environment
• Direct access to HP OpenView knowledge and experience
• Empower your own resources to increase operationaleffectiveness
• Log and track your support requests
• Register for proactive patch and update notifications
• Download of patches and several other useful tools
• Manage a support contract
• Review information about available services
• Enter discussions with other software customers
• Research and register for software training
Expanded capabilitiesWhen customers log a case on the web, they will receivean automated response with recommendations generatedfrom our knowledge databases and technical forums priorto final submission of the support case.
This is one of the many improved web capabilities, whichalso include license history reporting and HP OpenViewSelf-Healing Services for detection, collection and analysisof software faults.
Please note: These web capabilities are available onlyfor HP OpenView software customers with valid supportcontracts.
HP OpenView Self-Healing Services• Helps businesses that have HP OpenView Foundation
or Personalized Services by reducing the time it takes todetect and resolve break/fix technical issues associatedwith HP management software
• Features automated problem detection, streamlinedproblem analysis and solution recommendations,efficient incident and support case initiation, simplifieddeployment and administration
• Supported products: HP OpenView Operations, NetworkNode Manager, ECS, Emanate SNMP Agent, ServiceDesk, Service Information Portal, Reporter, and Performance Insight
HP Software Customer ConnectionIs a complimentary membership program for HP softwaretechnical license customers. It includes tools and resources tohelp you optimize your software use, increase productivityand get more value from your HP software investmentsthrough:
• Member-exclusive portal:
– Providing single entry point to all HP software information
– Providing access to various software-specific tools and resources—e.g. downloads, discussion forums, product information and much more
• Dedicated member events:
– Regular member-exclusive technical web seminar sessions, roadshows, community groups, online workshops, and feedback sessions with focus on product tips and tricks, new release information, and best practices
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• Focused and interactive communication pipeline:
– Opportunities for customers to voice their opinion through surveys, focus groups and during member event sessions, directly to product and services teams, and HP Software staff
– Opportunities for customers to receive information (events schedule, portal news, product info, services announcements) proactively from HP Software via monthly e-mail newsflashes
For registration and information, visit:www.hp.com/go/swcustomerconnection
HP software partner services offeringsServices Integrator Program• Equips HP Software Business Partners to grow their sup-
port and services business and become a single pointof contact for their HP OpenView customers
HP Software Flexible Assist Services• Meets your need for flexible services—typical engagements
involve deployment, implementation, configuration andcustomization of HP OpenView software
• Focuses on achieving the highest level of customer satisfaction—solution delivery may be provided by HP or by a trusted HP Software Business Partner
For more information, visit:www.hp.com/managementsoftware/services
For an overview of HP software services, visit:www.managementsoftware.hp.com/service
To access technical interactive support, visit Software Support Online at:www.hp.com/managementsoftware/services
Comprehensive trainingHP provides a comprehensive curriculum of HP OpenViewand IT Service Management courses. These offerings providethe training you need to realize the full potential of yourHP solutions, increase your network optimization and respon-siveness, and achieve better return on your IT investments.
With more than 30 years experience meeting complexeducation challenges worldwide, HP knows training. Thisexperience, coupled with unique insights into HP OpenViewsoftware, positions HP to deliver the optimum trainingexperience. For more information about these and otherHP education courses, visit: www.hp.com/learn
HP Financial ServicesThe link between IT costs and business outputHP OpenView Solutions link your business processesdirectly to your IT infrastructure. When you choose tolease those solutions through HP Financial Services, youtake that link one step further by aligning the cost of IT to your business output.
Leasing spreads costs out over time, enabling your enterpriseto align your payments with the revenue or business benefitsderived from the technology, easing budgeting and cashflow issues. Additionally, flexible payment options like Payper use enable a direct link from costs to IT output. With Payper use, you pay for your solution according to how muchyou use it. An industry-leading capability, Pay per use caninclude not only hardware but also HP OpenView software,helping your company correlate the cost of the managementsolution to the business output.
For more information on these services, please contactyour HP sales representative or visit:www.hp.com/go/hpfinancialservices
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Bringing you award-winning value
Network Computing: Well-Connected Awards 2005
Windows IT Pro SQL Server:Best Tech-Ed 2005Europe Winner
CODiE: Winner SIIA 2005
Network World: Clear Choice Test
Windows IT Pro: Readers’ ChoiceAwards Winner 2005
Network Computing: Editor’s Choice 2004
PC Quest: Users Choice Awards2003 Winner
To learn more about the HP OpenView products and solutions,visit: www.hp.com/managementsoftware
© 2003–2006 Hewlett-Packard Development Company, L.P. The information contained herein is subject tochange without notice. The only warranties for HP products and services are set forth in the express warrantystatements accompanying such products and services. Nothing herein should be construed as constituting anadditional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Java is aU.S. trademark of Sun Microsystems, Inc. Linux is a registered U.S. trademark of Linus Torvalds. Microsoft andWindows are U.S. registered trademarks of Microsoft Corporation. Oracle is a registered U.S. trademark of OracleCorporation, Redwood City, California. UNIX is a registered trademark of The Open Group.
5982-8479EN Rev 1, April 2006