hp partner managed print services

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

HP Partner managed print servicesDo what you doSpeaker’s name / Date

© Copyright 2013Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

• Why Managed Print Services (MPS)• HP Partner MPS• Case Studies

Discussion outline

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.3

Industry Statistics

Why Managed Print Services

The average annual document costs are about

5%of an enterprise’s revenue (IDC)

Costs as a percent of revenues (by industry)

Legal/Advertising 14%15%

10%

5%

0%

Computer/Data services 10%

Cross-industry average 5.9%

Media & entertainment 4%

Petroleum <1%

Source: ALL Associates Group, November 2011

The average cost of information theft to corporations is

$2.7 Million per incident(Ponemon Institute)

This includes legal costs, lost opportunity costs, costs to investigate, and costs to update security requirements.

Source: Ponemon Institute, 2011

$6 Million in time lost annually in reformatting information(IDC)

• $27,287 spent per knowledge worker per year on searching for and analyzing information

• Assuming a 1,000 employee organization

Source: IDC, 2011

Printer support is

10%of the typical IT staff workload in an unmanaged environment(Photizo)

Source: Photizo Group Analysis, 2012


Industry Statistics


•6% of company revenue spent on imaging & printing Source: All Associates Group 2010

•The average worker spends 8.8 hrs of their week looking for information and another 8.1 hrs analyzing information Source: IDC 2011

•Energy costs are 30% higher due to inefficient printing solutions Source: Lyra Imaging Symposium 2010

•Business workflows have not kept pace with the explosion of content Source: IDC 2010

Cost ofprinting

Costs ofmanagingdocumentlifecycle

90%

10%

Every $1spent printing a page involves another $9 to manage it

• Device, Supplies

• Document management

• End-user interaction

• IT support and infrastructure

• Administrationand procurement

• Facilities

Source: ALL Associates Group 2010



“Provide printing as a service.”

“Scale with my business, both up and

down.”

“Help reduce our environmental

impact.”

“Tailor services to meet my needs.”

“Help us print wisely.”

“Make it all work together.”

What Customers are Telling Us


HP Partner MPS

MPS is a service experience where digital and paper documents are efficiently managed within an optimized infrastructure. Businesses benefit from the cost savings resulting from removing the burden of support from employees, allowing them to focus on higher business priorities.

HP MPS Definition


*Source: ALL Associates Group, November 2011

HP Managed Servicesstrategy

Burdened cost ofdocuments*

Customerneeds

Customerbenefits

ROI10%

Reduce costs

Balance productivity &

costs

Optimize infrastructure

15%

Improve IT & business

effectiveness

Increase IT productivity

& system availability

Manage environment Improve workflow

75%

Improve business outcomes

Streamline workflow &

increase compliance

HP Partner MPSHP’s proven approach


What is MPSWhat we do

HP Partner MPS is the active management and optimization of document output devices and related business processes.


What is MPSHow we do it


HP Partner MPSAdvantages for the customer

• Knowledge of imaging and printing environment

• Cost containment• Increased productivity• Improved document workflow• Efficient use of IT department• Minimized device downtime• End-user satisfaction


Trust HP to deliver consistent performanceConsistent test results, time after time

Original HP LaserJet toner cartridges delivered pages that were acceptable for all uses 97% of the time.1,2

Inconsistent page quality from non-HP toner cartridges can lead to lowered productivity and costly reprints.

During testing, non-HP toner cartridges were often unreliable, so they may not work or deliver the results you expect. Original HP LaserJet toner cartridges tested worked every time.1,2

Pages that were acceptable for external use

Problem cartridges

1 A QualityLogic 2010 study compared Original HP LaserJet toner cartridges with seven brands of non-HP toner cartridges sold in North America for the HP LaserJet P1505 and P4015 printers, HP 36A and 64A. For details, see www.qualitylogic.com/NAmonotonertest.pdf.

2 A 2007 independent study, performed by QualityLogic Inc. and commissioned by HP, compared Original HP LaserJet print cartridges with nine brands of remanufactured toner cartridges sold in North America for the HP LaserJet 2300 (Q2473A) and HP LaserJet 4350 (Q5407A) printers. 24 cartridges were tested for each brand in the study.

Print Quality Performance

Problem Cartridges


Consider the total cost of ownership

There’s more to the cost of a cartridge than sticker price

Unreliable cartridges can drain productivity and hit your bottom line•Waste staff time

• Replacing problem cartridges• Reprinting pages • Printer downtime

•Waste supplies due to reprinting • Replacement toner cartridges• Extra paper & printer energy

•Increase service calls

The hidden costs of using non-HP toner cartridges can wipe out any initial savings based on purchase price alone.


Industry-Leading Proprietary Tools

Multi-vendor Solution Portfolio

HP & 3rd party SolutionsHP Owned SolutionsePrint EnterpriseAccess ControlFlow CM WebJet Admin

Approved 3rd Party Solutions:DocuWareEquitrac

Differentiated Service

High touch service Multi-vendor fleet supportMPS Expertise & Consulting

Proprietary Infrastructure & Support Tools

HP Partner MPSBest-in-class


HP Partner MPS benefits overview

• Reduced internal printing costs• Improved employee efficiencies• Less device downtime• IT Team focuses on strategic

projects• Parts & Supplies tasks disappear


HP Partner MPS case studySalt Lake City Regional Medical Center

“We rely on and trust HP recommendations to help select devices and solutions to meet our needs. From there, the HP Partner MPS team starts to take care of the devices. They keep the fleet up and running, and I don’t have to be involved in the day-to-day support needs.” —Mark Runyan, director of information services, Salt Lake Regional Medical Center, Salt Lake City, Utah

•Engaged HP to provide managed print services including:

•Retired 36 copiers at end-of-lease with HP MFPs

•Standardized on HP MFPs to minimize support and training requirements

•Implemented HP’s Digital Sending Software as a scanning solution throughout the campus

•Supports 700+ employees with 3 IT Team Members because HP MPS manages the print environment


HP Partner MPS case studyFabian & Clendenin

“Since we contracted with HP Partner Managed Print Services, our printers work better and last longer, employees are empowered to do their jobs better—and everything runs smoothly without demands on my time.” —Jed Brian, Micro Assist IT consultant for Fabian & Clendenin, Salt Lake City, Utah

•Increased productivity through strategic deployment of MFPs and workgroup printers

• Established foundation for ongoing optimization and digital processes by deploying HP MFPs with easy access for all employees

• Brought color printing in-house resulting in an annual savings of more than $4,000 (6 cents per page with HP color MFPs versus an average cost of 42 cents per page when printed by copy shops)

•Gained cost efficiencies through optimized deployment, right-sizing devices and eliminating printer under- or over-utilization

© Copyright 2013Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

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