hp plug-in afp/ipds emulation troubleshooting …...plug-in afp/ipds emulation - troubleshooting...

THE BLUE KIT No. D13081-003

HP

Plug-in AFP/IPDS Emulation

Troubleshooting Guide

Reference : IPDS Dimm Troubleshooting Guide

Date : March 5, 2012

Version : TCP/IP Direct

No : D13081-003

2 Plug-in AFP/IPDS Emulation - Troubleshooting Guide

About MPI Tech

The MPI Tech Group is a leading manufacturer of printing solutions for IBM systems.

All products are developed and produced by MPI Tech and sold through MPI Tech sales offices or authorized dealers around the world.

MPI Tech partakes in various international committees to further spread its know-how and define the future of digital printing (Members of the “AFP Consortium”).

No part of this manual can be translated without the prior written consent of MPI Tech.

Copyrights:

Copyright MPI Tech 1981 - 2012. All rights reserved.

All other products mentioned are trademarks of their respective owners.

Web site : www.mpitech.com

France US (East coast)

MPI Tech SA - Corporate Headquarters

40 rue du Général Malleret Joinville

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94402 Vitry sur Seine

France

Phone + 33 (0) 1 45 73 09 40

Fax + 33 (0) 1 46 80 70 71

e-mail : [email protected]

MPI Technologies Inc.

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#Suite 306

Arlington,

VA 22202

USA

Phone + 1 (703) 418 0680

Fax + 1 (703) 418 0684


Denmark US (West coast)

MPI Tech A/S

Vadstrupvej 35

Dk – 2880 Bagsværd

Denmark

Phone + 45 4436 6000

Fax + 45 4436 6111


MPI Technologies Inc.

4952 Warner Avenue,

Suite 301

Huntington Beach

CA 92649-5506

USA

Phone + 1 (714) 840 80 77

Fax + 1 (714) 840 21 76


United Kingdom Germany

MPI Tech United

Anchor House,

50 High Street,

Bagshot

Surrey

GU19 5AW

United Kingdom

Phone + 44 (0) 844 800 9803

Fax + 44 (0) 1276 452 379


MPI Tech Gmbh

Bavariastr. 7a

D-80336 Munich

Germany

Phone + 49 (0) 89 35 4762 -30

Fax + 49 (0) 89 35 4762-11


http://www.mpitech.com/

mailto:[email protected]






Plug-in AFP/IPDS Emulation - Troubleshooting Guide 3

CONTENTS

1. PRE-REQUISITES ............................................................................................................................................................. 5

1.1. MINIMUM PRINTER MEMORY AND FIRMWARE PRE-REQUISITES................................................................................................... 5 1.2. SETTING PRE-REQUISITES ...................................................................................................................................................... 6

1.2.1. Printer Setting Pre-requisites .................................................................................................................................. 6 1.2.2. EIO Jet Direct Setting Pre-requisites ....................................................................................................................... 6

2. WEB BROWSER CONFIGURATION ................................................................................................................................... 7

2.1. SYNTAX (SINCE IPDS VERSION 20011003 OR HIGHER) .............................................................................................................. 7 2.1.1. HP P4014/15 P4515 MPIPDS MENU ....................................................................................................................... 7

2.1.1.1. IPDS Parameters.................................................................................................................................................................... 8 2.1.1.2. Trays Parameters .................................................................................................................................................................. 9 2.1.1.3. Page Parameters ................................................................................................................................................................. 10

2.1.2. HP 9040/9050 MPIPDS MENU .............................................................................................................................. 10 2.1.2.1. IPDS PARAMETERS .............................................................................................................................................................. 11 2.1.2.2. TRAY PARAMETERS ............................................................................................................................................................. 12 2.1.2.3. PAGE PARAMETERS ............................................................................................................................................................. 13

3. TROUBLE SHOOTING .................................................................................................................................................... 15

3.1. INITIALIZE DISKS PROCEDURE ............................................................................................................................................... 15 3.2. CHECK THAT THE IPDS DIMM FLASH / COMPACT FLASH / USB FLASH IS PROPERLY INSTALLED IN THE PRINTER .................................. 15 3.3. IF THE PRINTER DOES NOT BOOT UP PROPERLY ......................................................................................................................... 15

3.3.1. 53.x.x - 64.x.x - bad CRC - 62.x service - W2 INVALID PERS - 79.00FE PRINTER ERROR - displayed on the printer 15 3.3.2. 49.4C02 service error ............................................................................................................................................ 15 3.3.3. 49.4C18 service error ............................................................................................................................................ 16 3.3.4. 49.4274 service error ............................................................................................................................................ 16 3.3.5. 49.4C1C service error ............................................................................................................................................ 16 3.3.6. 68.x PERMANENT STORAGE ERROR ..................................................................................................................... 16 3.3.7. If the above steps do not correct the error ........................................................................................................... 16

3.4. PROBLEMS WHEN PRINTER DISPLAYS A ‘READY’ MESSAGE ........................................................................................................ 17 3.4.1. How can I avoid three smiling faces when I am printing with the IPDS kit and a HP JetDirect card .................... 17 3.4.2. BAD DIMM ............................................................................................................................................................ 17 3.4.3. Printer displays message “Not a MPI tech registered version” ............................................................................ 17 3.4.4. Print “AFPDS / IPDS Demo Version” across the page ........................................................................................... 17 3.4.5. Printer Processes a job but nothing prints ............................................................................................................ 17 3.4.6. Pages are missing from end of job ....................................................................................................................... 18 3.4.7. Printer prints ‘PC Set 2 Codes’ instead of correct output ...................................................................................... 18 3.4.8. IPDS Manual prints on the printer ........................................................................................................................ 18

3.5. AS/400 MESSAGES ........................................................................................................................................................... 19 3.5.1. PQT3351 - device storage is not sufficient for resources and data....................................................................... 19 3.5.2. Font resolution does not match the resolution of the printer .............................................................................. 19 3.5.3. Communication Error ........................................................................................................................................... 19 3.5.4. 40 EIO x BAD TRANSMISSION ERROR ................................................................................................................... 19

3.6. MAINFRAME MESSAGES ..................................................................................................................................................... 20 3.6.1. Font resolution does not match the resolution of the printer .............................................................................. 20 3.6.2. APS6501I Unexpected Communication Failure .................................................................................................... 20

3.7. PRINTER DOES NOT PRINT NETWORK JOBS (I.E. WINDOWS) AFTER AN IPDS PRINT ......................................................................... 20 3.8. THE MARGINS ARE INCORRECTLY ALIGNED ON AN IPDS JOB ....................................................................................................... 20 3.9. IPDS OUTPUT DOES NOT MATCH OUTPUT OF EXISTING IPDS PRINTER ......................................................................................... 20 3.10. HOW TO UPDATE AN IPDS DIMM FLASH - COMPACTFLASH BOARD OR USB FLASH ................................................................. 20

3.10.1. IPDS DIMM version for 4000, 4050, 5000, 5100, 8000, 8100, 8150 ..................................................................... 20 3.10.2. IPDS DIMM version for HP3700, 4100, 4100 MFP, 4101 MFP, 4200, 4300, 4600, 5500, 9000, 9000 MFP, 9000L MFP, 9500 .................................................................................................................................................................. 21 3.10.3. IPDS CompactFlash Card version for HP2410, 2420, 2430, 4240, 4250, 4350, 4345 MFP, 4650, 4700, 4730 MFP, CM4730 MFP, 5200, 5550, 9040, 9050, 9040 MFP, 9050 MFP, 9500 MFP .......................................................................... 21 3.10.4. IPDS USB Flash Card version for HP 500 Color M551, 600 M601, 600 M602, 600 M603, 3000, P3005, P3010, P3014, P3015, M3035 MFP, CP3505, CP3525, CM3530 MFP, 3800, P4014; P4015, P4515, CM4540 MFP, CP4025, CP4525, M4345 MFP, M4555 MFP, M5035 MFP, CP5520, CP6015, CM6030 MFP, CM6040 MFP, CM8050 MFP, CM8060 MFP, M9040 MFP, M9050 MFP ..................................................................................................................................................... 21


3.11. HOW TO CAPTURE A TRACE USING PPRSPY ........................................................................................................................ 21 3.11.1. Description ............................................................................................................................................................ 21 3.11.2. Setup and Configuration ....................................................................................................................................... 21

3.12. HOW TO RECORD AN INTERNAL IPDS SPY TRACE ................................................................................................................. 23 3.12.1. Description ............................................................................................................................................................ 23 3.12.2. Description ............................................................................................................................................................ 23 3.12.3. Setup and Configuration – IPDS version lower than 2007xxxx ............................................................................. 24 3.12.4. Setup and Configuration – IPDS version higher than 2007xxxx ............................................................................ 25

4. CUSTOMER SUPPORT AND WARRANTY INFORMATION ................................................................................................ 27

4.1. CUSTOMER SUPPORT ......................................................................................................................................................... 27 4.2. AUTHORIZED DEALERS ........................................................................................................................................................ 27 4.3. MPI RETURN SERVICE ........................................................................................................................................................ 27 4.4. USER WARRANTY .............................................................................................................................................................. 27 4.5. MPI SOFTWARE PRODUCT LICENSE ...................................................................................................................................... 27


1. Pre-requisites

1.1. Minimum Printer Memory and Firmware Pre-requisites

The table below shows the minimum firmware date code and installed memory required to support the MPI IPDS kit.

Printer Model Minimum Printer Firmware

date code

Minimum memory for Simplex only

printing

Minimum memory for Duplex

printing Format type

LJ 500 Color M551 20110811 2131029_189663 1024MB 1024MB USB Flash

LJ 600 M551/ M602/ M603 20110811 2131029_189665 512MB 1024MB USB Flash

LJ 2410/ 2420/ 2430 20040625 08.002.0 48MB 48Mb CompactFlash

Color LJ 3000 20050725 46.033.0 128MB 128MB USB Flash

LJ P3005 20060727 02.033.0 80MB 80MB USB Flash

LJ P3010/P3014/P3515 20090107 06.037.0 128MB 128MB USB Flash

Color LJ CP3505 20070504 03.018.5 384MB 384MB USB Flash

LJ M3035 MFP 20060809 48.001.0 256MB 256MB USB Flash



Color LJ CM3530 MFP 20080730 02.064.0 512MB 512MB USB Flash

Color LJ 3700 20030905 06.002.0 64MB 64MB DIMM Flash

Color LJ 3800 20050725 46.033.0 160MB 160MB USB Flash

LJ 4000 970827 MB 3.50 24MB 28Mb ROM

LJ P4014 / P4015 20090925 04.049.3 128MB 128MB USB Flash

LJ CP4025/ CP4525 20090618 06.060.0 512MB 512MB USB Flash

LJ 4050 19990309 MB 6.28 24MB 28MB ROM

LJ 4100 20010907 01.019.0 32Mb 32MB DIMM Flash

LJ 4100 MFP 20030322 03.721.0 80MB 80MB DIMM Flash

LJ 4101 MFP -- 80MB 80MB DIMM Flash

LJ 4200 20020808 04.000.0 64MB 64MB DIMM Flash

LJ 4240/ 4250/ 4350 20040625 08.002.0 64MB 64MB CompactFlash

LJ 4300 20020905 04.001.0 64MB 64MB DIMM Flash

LJ 4345 MFP 20040920 09.004.0 256MB 256MB CompactFlash


LJ P4515 20090925 04.049.3 128MB 128MB USB Flash

Color LJ CM4540 MFP 20110604 2121197_170338 1280MB 1280MB USB Flash

LJ M4555 MFP 20110604 2121197_170340 1280MB 1280MB USB Flash


Color LJ 4650 20040115 07.000.0 160MB 160MB CompactFlash


Color LJ 4730 MFP 20050613 46.032.0 256MB 256MB CompactFlash

Color LJ CM4730 MFP 2007xxxx 48.026.0 256MB 256MB CompactFlash

LJ 5000 MB 3.47 20MB 24MB ROM


LJ 5100 -- 32MB 32MB ROM

LJ 5200 20051107 08.054.0 64MB 64MB CompactFlash



Color LJ CP5520 20110604 2121197_170342 1024MB 1024MB USB Flash



Printer Model Minimum Printer

Firmware date code

Minimum memory for Simplex only

printing

Minimum memory for Duplex

printing

Format type



CM8050 Color MFP 20070703 72.018.0 1024MB 1024MB USB Flash

CM8060 Color MFP 20070703 72.018.0 1024MB 1024MB USB Flash

LJ 8000 980318 MB 4.26 ** 24MB 32MB ROM

LJ 8100 MB 5.33 24MB 24MB ROM

LJ 8150 200000830 MB 7.84 32MB 32MB ROM

LJ 9000 20010411 1.032.6.5 64MB 64MB DIMM Flash


LJ 9000LMFP 20030322 03.721.0 128MB 128MB DIMM Flash

LJ 9040/ LJ 9050 20040603 08.001.0 128MB 128MB CompactFlash

LJ 9040 MFP/ 9050 MFP 20040920 08.004.0 256MB 256MB CompactFlash

LJ M9040 MFP/ M9050 MFP

20071210 50.002.0 384MB 384MB USB Flash




Color LJ 9500 MFP 20040920 08.004.0 512MB 512MB CompactFlash

** HP8000 printers which have firmware date codes ending MB 4.48 and higher need to use the HP8100

version of the IPDS DIMM.

1.2. Setting Pre-requisites

1.2.1. Printer Setting Pre-requisites

To ensure the correct operation of the IPDS DIMM / Compact Flash, the following options must be set:

I/O Menu : The I/O TIMEOUT must be set to 90 seconds.

Configuration Menu : The PERSONALITY must be set to AUTO.

1.2.2. EIO Jet Direct Setting Pre-requisites

To ensure the correct operation of the IPDS DIMM, Compact Flash or USB, the following options must be set:

JetDirect Interface : The IDLE TIMEOUT parameter must be set to 0 (zero), Jet Direct cards not

having a 0 (zero) value option you can set to 3600.


2. Web Browser configuration

This function is available with current IPDS version for all Hp models (since IPDS version 20011003 or higher).

You will have the option of accessing the IPDS parameters directly via the printers main web interface.

Important

This function is not available for :

HP LaserJet model 4000, 4050, 5000, 5100, 8000, 8100, 8150.

Only via the printer front panel

2.1. Syntax (since IPDS version 20011003 or higher)

Your printer must be attached with an EIO Jetdirect card or embedded Jetdirect to your local LAN, with a specific IP address.

Enter the <Printer_IP_Address> into your web browser;

For example 192.168.33.233

Note: Loading of the page may take more than a minute.

2.1.1. HP P4014/15 P4515 MPIPDS MENU

Browser access using the JetDirect option: 192.168.22.60 for example

From this display, select MIPDS MENU and you can select 3 new levels:

IPDS Parameters

Trays Parameters

Page parameters

http://2.1.1.153:9100/ipdsdimm.htm

http://2.1.1.153:9100/ipdsdimm.htm


2.1.1.1. IPDS Parameters

Select from the main menu, "IPDS parameters" and you will have this new display:

Modify, the parameters of this display, and don't forget to select "Apply" to confirm and save your new parameters values.


2.1.1.2. Trays Parameters

Select from the main menu, "Trays parameters", and you will have this new display:



2.1.1.3. Page Parameters

Select from the main menu, "Page parameters" and you will have this new display:


2.1.2. HP 9040/9050 MPIPDS MENU

Browser access using the JetDirect option: 192.168.22.7 for example

Note: Loading of the page may take more than a minute.

From this display, select MIPDS MENU and you can select 3 new levels:

IPDS Parameters

Trays Parameters

Page parameters


2.1.2.1. IPDS PARAMETERS

Select from the main menu, "IPDS PARAMETERS" and you will have this new display:



2.1.2.2. TRAY PARAMETERS

Select from the main menu, "TRAY PARAMETERS" and you will have this new display:



2.1.2.3. PAGE PARAMETERS

Select from the main menu, "TRAY PARAMETERS" and you will have this new display:



3. Trouble shooting

3.1. Initialize Disks procedure

Before a DISK_INIT procedure, please remove the IPDS feature installed on DIMM Flash, Compact Flash or USB flash.

3.2. Check that the IPDS DIMM Flash / Compact Flash / USB Flash is

properly installed in the printer

Boot the printer and print a Configuration Page and Menu Map

- Under Installed Personalities and Options check for the MPIPDS personality

- Look for a 4 meg Flash in the DIMM slot section or

- Look for a TOSHIBA THNCF032MBA (or higher size) in the CARD Slot section

- Look for a USB Storage 64 MB (or higher size) in the USB Slot section

- Look for an IPDS menu on the menu map

3.3. If the printer does not boot up properly

3.3.1. 53.x.x - 64.x.x - bad CRC - 62.x service - W2 INVALID PERS - 79.00FE PRINTER

ERROR - displayed on the printer

Action:

Check the IPDS DIMM installation and make sure the DIMM board is correctly installed.

Check on the Flash DIMM, CompactFlash or USB Flash sticker, the HP model and the printer model written on sticker must be the same.

3.3.2. 49.4C02 service error

Action:

Check the IPDS DIMM, Compact Flash or USB installation and make sure the DIMM, CompactFlash or USB kit is correctly installed.

If 49.4C02 is displayed again, please call MPI TECH or your local MPI TECH vendor, and return the IPDS kit (with a RMA) to MPI TECH for an exchange.

This error can also be due to the firmware Datecode of the HP4100 printer:

1. The firmware Datecode must be equal or higher to 20010315 01.013.0.

If this firmware Datecode is lower than this version (20001013 01.002.0 or 20001206 01.009.0), please contact your local HP vendor for an update.

2. If firmware Datecode is 20010524 01.016.0 the IPDS DIMM version must be 20010703 or higher.


3.3.3. 49.4C18 service error

Action:

Call MPI TECH or your local MPI TECH vendor, and return the IPDS kit (with a RMA) to MPI TECH for an exchange.

3.3.4. 49.4274 service error

Action:

Check this parameter on Internet Explorer:

Tools / Internet Options / Languages

Language Preference :

- English (United States) (en-us) or

- English (United Kingdom) (en-gb)

Must be set on this list (top position).

Note: Other languages can be added after for local area.

3.3.5. 49.4C1C service error

Action:

Check on the printer, the memory size must be equal or higher than the recommended memory.

3.3.6. 68.x PERMANENT STORAGE ERROR

Action:

Call MPI TECH or your local MPI TECH vendor, and return the IPDS kit (with a RMA) to MPI TECH for an exchange.

3.3.7. If the above steps do not correct the error

Action:

Remove the IPDS Flash DIMM, Compact Flash or USB Flash and check that the label. The label on the Flash DIMM, CompactFlash or USB Flash must match the printer model, if it does not contact MPI TECH.


3.4. Problems when Printer Displays a ‘Ready’ Message

3.4.1. How can I avoid three smiling faces when I am printing with the IPDS kit and a HP

JetDirect card

Action:

Check on the printer "CONFIGURATION MENU" option "PERSONALITY" the value, it must be set to

AUTO instead of PCL or PostScript.

Print a configuration page and check under ‘Installed Personalities and Options’ for a MPIPDS personality. The MPIPDS personality should be listed, if not listed then check the IPDS DIMM, CompactFlash or USB Flash installation and make sure the DIMM, CompactFlash or USB Flash board is correctly installed. Also, check the sticker on the DIMM, CompactFlash or USB Flash, the HP model and the printer model written on the sticker must be the same.

3.4.2. BAD DIMM

Action:

Call MPI TECH or your local MPI TECH vendor, and return the IPDS DIMM (with a RMA) to MPI TECH for an exchange.

3.4.3. Printer displays message “Not a MPI tech registered version”

Action:

Call MPI TECH or your local MPI TECH vendor, and return the IPDS DIMM (with a RMA) to MPI TECH for an exchange.

3.4.4. Print “AFPDS / IPDS Demo Version” across the page

Action:

Under the IPDS Menu Print Registration action. A registering number is printed on the top of the first page.

Call MPI TECH or your local MPI TECH vendor for further instructions.

3.4.5. Printer Processes a job but nothing prints

Action:

Check the ‘Custom / Standard’ switch on each tray and be sure that it is set to ‘Standard’. After setting all switches to ‘Standard’ power cycle the printer and restart the printer on the host.


3.4.6. Pages are missing from end of job

Action:

On the printer you must modify the:

- ”IDLE TIMEOUT” (Jet Direct card) to equal 0 and,

- “I/O timeout” on the I/O MENU of the HP printer to equal 90.

3.4.7. Printer prints ‘PC Set 2 Codes’ instead of correct output

|Ẻ╢║╡┘ (example of PC Set 2 Code)

Action:

Under the IPDS Menu IPDS Parameters set ‘Code Page’ to 437. Then power cycle the printer and restart the printer on the host

3.4.8. IPDS Manual prints on the printer

Version : IPDS version on CompactFlash or USB Flash.

The IPDS User’s guide is printed. This action is always done by “somebody”.

Action:

Printer Panel action

Pressing the “Select” button:

- Pressing one time => IPDS MENU selected, - Pressing a second time => PRINT DOCUMENTATION selected - Pressing another time => select the previous selection => print the User Guide

Web Access action

Make sure that the “PRINT DOCUMENTATION” box is not activated.


3.5. AS/400 messages

3.5.1. PQT3351 - device storage is not sufficient for resources and data

Action:

More RAM has to be installed in the printer.

3.5.2. Font resolution does not match the resolution of the printer

Action:

Under the IPDS menu on the printer you must change the emulation currently used, if it is set to 4028 change it to 3812. After the change you must power cycle the printer and vary off and on the AS400 device.

3.5.3. Communication Error

Action:




3.5.4. 40 EIO x BAD TRANSMISSION ERROR

This is caused by AS/400 (from V5R1 version) of closing down the IP connection with the JetDirect card.

Action:

You do not need to do anything on the printer. Just check on:

CONFIGURATION MENU or CONFIGURE DEVICE SYSTEM SETUP that:

AUTO CONTINUE = ON and

CLEARABLE WARNING = JOB

Wait (about) 10 seconds, and the printer will be READY again.

You can continue printing from IBM Host or other PC applications.


3.6. Mainframe messages

3.6.1. Font resolution does not match the resolution of the printer

Action:

Under the IPDS menu on the printer you must change the emulation currently used, if it is set to 4028 change it to 3812. After the change you must power cycle the printer and vary off and on the AS400 device.

3.6.2. APS6501I Unexpected Communication Failure

Action:




3.7. Printer does not print network jobs (i.e. Windows) after an IPDS print

Action:

On the AS400 check the release timer in your PSF configuration is set to *SEC30

On the Mainframe check in the JCL that the disconnect interval is set to 30 (not 0)

3.8. The margins are incorrectly aligned on an IPDS job

Action:

Under the IPDS menu change the front top and front left offset (values 1/100 of an inch)

3.9. IPDS output does not match output of existing IPDS printer

Action:

Contact MPI TECH for further instructions.

3.10. How to Update an IPDS DIMM Flash - CompactFlash Board or

USB Flash

3.10.1.IPDS DIMM version for 4000, 4050, 5000, 5100, 8000, 8100, 8150

For these HP model, please contact MPI TECH or your local MPI TECH vendor for this update.


3.10.2.IPDS DIMM version for HP3700, 4100, 4100 MFP, 4101 MFP, 4200, 4300, 4600, 5500,

9000, 9000 MFP, 9000L MFP, 9500

For these HP models, print the "Configuration Page".

Check on section "Installed Personalities and Options" the DIMM Slot x format information (x = 2, 3, or 4) :

If "Side 1: 4 MB Flash" is displayed, you can update your IPDS DIMM version through your LAN connection or parallel input.

If "Side 1: 4 MB Rom" is displayed, you can't update your IPDS DIMM version through your LAN connection or parallel input. Please contact MPI TECH or your local MPI TECH vendor for this update.

3.10.3.IPDS CompactFlash Card version for HP2410, 2420, 2430, 4240, 4250, 4350,

4345 MFP, 4650, 4700, 4730 MFP, CM4730 MFP, 5200, 5550, 9040, 9050, 9040 MFP,

9050 MFP, 9500 MFP

For these HP models, you can update your IPDS CompactFlash Board through your LAN connection.

Please contact MPI TECH or your local MPI TECH vendor for further instructions.

3.10.4.IPDS USB Flash Card version for HP 500 Color M551, 600 M601, 600 M602,

600 M603, 3000, P3005, P3010, P3014, P3015, M3035 MFP, CP3505, CP3525,

CM3530 MFP, 3800, P4014; P4015, P4515, CM4540 MFP, CP4025, CP4525,

M4345 MFP, M4555 MFP, M5035 MFP, CP5520, CP6015, CM6030 MFP,

CM6040 MFP, CM8050 MFP, CM8060 MFP, M9040 MFP, M9050 MFP

For these HP model, you can update your IPDS USB Flash Board through your LAN connection.

Please contact MPI TECH or your local MPI TECH vendor for further instructions.

3.11. How to capture a trace using PPRSPY

3.11.1.Description

PPRSPY is a TCPIP utility used for capturing or replaying IPDS traces in a Mainframe and AS400 environment.

Dated : 20031113

The IBM Host will send data over TCP/IP to the PC/Workstation running PPR Spy. The PPR Spy tool will forward the data to the printer without alteration.

The PPR Spy tool will record the data to a file.

At the end of the job, PPR Spy needs to be stopped to close the recording.

Note: For PPR Spy to record the job, verify that the Host sends the data to the TCP/IP address of

the PC/Workstation. PPR Spy will not record a job sent directly to the printer.

3.11.2.Setup and Configuration

Copy pprspy.txt to the root of your hard drive.

Rename pprspy.txt to pprspy.exe

On your IBM host (Mainframe or AS/400) printer definition change the TCP/IP address to the one of the PC running the PPR Spy tool (PC IP Address). Be sure to note the port number you are using, you will need to specify this in the PPR Spy utility.


Open the utility by double clicking on the application: The Following GUI will appear,

IP Address : Setup the TCP/IP address of the target printer

IP Port : Setup the Port Number of the target printer

Accepting IP Port : Match this to the IP port you have specified your IBM host printer definition

File Name : Browse to any location and specify a file name.

Click on Record (this will also open a Dos window and the message "waiting for accepting” will display)

You can now send the job to the new printer definition setup on you IBM Host pointing to the PPR Spy tool. (On the PPR Spy DOS window you will see data being received.).

Closing the Trace

When the Job is printed please click the Stop button, this will close the MPI PPR Spy GUI and the MPI PPR Spy Dos window.

Please email the file to you MPI technical support representative.


3.12. How to record an internal IPDS SPY trace

3.12.1.Description

3.12.2.Description

Since IPDS version 20040704 for HP LJ 9040, LJ 9050 (Compact Flash system),

Since IPDS version 20050822 for HP Color LJ 4700 (Compact Flash system),

Since IPDS version 20050822 for HP Color LJ 4730mfp (Compact Flash system),

Since IPDS version 20050822 for HP Color LJ 3000 (USB Flash system),

Since IPDS version 20050822 for HP Color LJ 3800 (USB Flash system),

Since IPDS version 20060320 for HP LJ 9040 MFP, LJ 9050 MFP (Compact Flash system),

Since IPDS version 20060528 for HP LJ 2410, LJ 2420, LJ 2430 (Compact Flash system),

Since IPDS version 20060528 for HP LJ 4240, LJ 4250, LJ 4350 (Compact Flash system),

Since IPDS version 20060528 for HP LJ 5200 (Compact Flash system),

Since IPDS version 20060829 for HP LJ M3035 MFP (USB Flash system),



Since IPDS version 20060920 for HP LJ P3005 (USB Flash system),

Since IPDS version 20070710 for HP CM80x0 MFP (USB Flash system),

Since IPDS version 20070710 for HP Color LJ CP3505 (USB Flash system),

Since IPDS version 20070710 for HP Color LJ CM4730 MFP (USB Flash system),

Since IPDS version 20080328 for HP LJ P4014, LJ P4015, LJ P4515, Color LJ CP6015, Color LJ CM6030 MFP, Color LJ CM6040 MFP, LJ M9040 MFP, LJ M9050 MFP (USB Flash system),

Since IPDS version 20080730 for HP LJ CP3525, Color LJ CM3530 MFP (USB Flash system),

Since IPDS version 20090504 for HP P3010, LJ P3014, LJ P3015 (USB Flash system),

Since IPDS version 20091015 for HP Color LJ CP4025, Color LJ CP4525 (USB Flash system),

Since IPDS version 201012xx for HP Color LJ CP4540, Color LJ CP5525 (USB Flash system),

Since IPDS version 20111120 for HP Color LJ CP5520, Color LJ CM4555 MFP, LJ M4555 MFP, LJ 500 Color M551, LJ 600 M601, LJ 600 M602, LJ 600 M603 (USB Flash system),

From the IPDS Parameters section, a new parameter “Record Trace” has been created for recording internal IPDS spy trace.

The default value is set to NO.

A spy trace is recorded on the CompactFlash or USB, when this value has been changed to YES.

Note: Each time this parameter has been changed; do not forget to power OFF/ON the printer.


3.12.3.Setup and Configuration – IPDS version lower than 2007xxxx

Upgrade the current IPDS version.

From the printer panel, web access or PJL commands, set this parameter to value YES.

Power OFF/ON the printer.

Send the job to the printer. Automatically the spy trace is recorded on the CompactFlash.

Wait for the entire job to print on the printer. If you are running AS400 you will now need to end the writer.

Copy CustCF.exe to the root (or other directory) of your hard drive.

In our example we have created C:\Spy_traces directory.

Open the utility by double clicking on the application.

Set the Printer IP address (port 9100) ”1” according the printer IP address,

Select Get Trace ”2”, and you will get this new dialog box,

File Name: Browse to any location and specify a file name, then Save.

Note: Each time you press the <Get Trace> and <Save> button, the spy trace recorded inside the CompactFlash or USB Flash is deleted.

Do not forget to set the parameter “Record Trace” to NO, and power OFF/ON the printer.

Please email the spy file to you MPI technical support representative.


3.12.4.Setup and Configuration – IPDS version higher than 2007xxxx

Upgrade the current IPDS version.

From the printer panel, web access or PJL commands, set this parameter to value YES.

Powering OFF/ON the printer.

Send the job to the printer. Automatically the spy trace is recorded on the CompactFlash.

Wait for the entire job to print on the printer. If you are running AS400 you will now need to end the writer.

Copy IpdsConf2.0.exe to the root (or other directory) of your hard drive.

In our example we have created C:\Spy_traces directory.

Open the utility by double clicking on the application.

Set the Printer IP address (port 9100) ”1” according the printer IP address,

Select Get Trace ”2”, and you will get this new dialog box,

File Name: Browse to any location and specify a file name, then Save.

You will get this new dialog box,


Note: Each time you press the <Get Trace> and <Save> button, the spy trace recorded inside the CompactFlash or USB Flash is deleted.

Do not forget to set the parameter “Record Trace” to NO, and powering OFF/ON the printer.

Please email the spy file to you MPI technical support representative.


4. CUSTOMER SUPPORT AND WARRANTY INFORMATION

4.1. Customer Support

MPI has support services available from France, Denmark, United Kingdom, Germany, and USA (California and Virginia) to help you in case of difficulties with the Blue Kit. Customers should contact MPI at one of the phone number listed below if any trouble occurs on a HP LaserJet printer fitted with the Blue Kit.

4.2. Authorized Dealers

The Blue Kit is marketed worldwide through a Network of Authorized Dealers that are familiar with your needs, equipment and applications and should be able to provide you with the information you want.

4.3. MPI Return Service

If you determine that the Blue Kit requires service, a replacement may be obtained through MPI’s Return Service. To order a replacement unit or obtain a RMA, call your local authorized MPI dealer or call MPI during normal business hours.

+ 33 (0) 1 45 73 09 40 in France,

+ 45 4436 6000 in Denmark,

+ 44 (0) 844 800 9803 in UK,

+ 49 (0) 89 35 4762 30 in Germany,

+ 1 (714) 840 8077 in California (West coast – USA),

+ 1 (703) 243 3322 in Virginia (East coast – USA).

NB: If any trouble occurs on HP LaserJet printer fitted with the Blue Kit, please contact the above phone number first.

4.4. User Warranty

The Blue Kit is warranted against defects in materials and workmanship for a period of one year from the date of receipt by the end user. During the warranty period, MPI will replace the unit at no charge provided the defective units is returned and shipping is prepaid to MPI Maintenance Department. Be sure to enclose a copy of your purchase receipt.

This warranty does not apply if the Blue Kit has been damaged by accident or misuse, or as the result of service and modification by other than an authorized dealer or MPI Support Service Facility. No other express warranty is given by MPI and MPI shall not be liable for consequential damages.

4.5. MPI Software Product License

Important: Please read this License carefully before using the Blue Kit as it contains the MPI IPDS Software. The right to use this Software is granted only if the Customer agrees to the terms of this License. If you do not agree to the terms of this License, you may return the unused Blue Kit for a refund. The use of this Software indicates your full acceptance of these terms and conditions. In return for the payment of the applicable one time license fee(s), MPI grants you a license to use one copy of the Software subject to the following terms and conditions.

No title of ownership of the Software is conferred with this license.

This Software may be used without time limit on one printer.

This Software may not be copied.

Any third party supplier of the Software is a third party beneficiary of this license and may protect its rights in the Software against any violations of this license.

This License and the Software may NOT be transferred to ANY third party.

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