hp proactive select menu · 2020-03-04 · cloudsystem matrix upgrade (change cms hardware) service...

Technical white paper

HP Proactive Select menu(For initial product installations, please use standard Care Pack services)

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Table of contentsServer and operating system—All ...................................................................................................................................... 2

Server and operating system—Blades............................................................................................................................... 2

Server and operating system—Business Critical ............................................................................................................. 3

Storage—Disk Backup ........................................................................................................................................................... 4

Storage—3PAR ........................................................................................................................................................................ 4

Storage—3PAR, XP/P9000 ................................................................................................................................................... 4

Storage—3PAR, EVA, XP/P9000 .......................................................................................................................................... 5

Storage—EVA .......................................................................................................................................................................... 5

Storage—EVA/P6000, P2000 (MSA), and StoreVirtual ................................................................................................... 5

Storage—StoreVirtual ............................................................................................................................................................ 6

Storage—NAS .......................................................................................................................................................................... 6

Storage—SAN .......................................................................................................................................................................... 6

Storage—SVSP ........................................................................................................................................................................ 6

Software—Linux ..................................................................................................................................................................... 6

Software—Microsoft .............................................................................................................................................................. 7

Software—SAP ........................................................................................................................................................................ 7

Software—Virtualization and Insight Control ................................................................................................................... 8

Environment—Delivery Management ................................................................................................................................ 9

Environment—Education ...................................................................................................................................................... 9

Environment—Firmware ....................................................................................................................................................... 9

Environment—ITSM .............................................................................................................................................................. 12

Environment—Management .............................................................................................................................................. 12

Environment—Power and cooling ..................................................................................................................................... 13

Environment—Security ........................................................................................................................................................ 13

Custom—Custom .................................................................................................................................................................. 14

http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA4-3393ENW.pdf

2

Server and operating system—All

Service activity Service description Std Credits

Operating system Patch Analysis (see note 8)

Provides patch analysis, available for HP-UX, MPE, Tru64 UNIX®, OpenVMS, Linux operating systems (OS), and Microsoft® Windows® for one operating system/operating environment instance.

5

Operating System Patch Analysis—10 Additional Operating System Instances (see note 8)

This activity extends the deliverables provided in “Operating System Patch Analysis” for up to ten additional operating system instances during the same engagement.

5

System Health Check (direct)

Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HP server.

The customer will receive, via email, a single (one-time) System Health Check Assessment (SHCA) report.

1

System Health Check (onsite)

Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HP server. The customer will receive a single (one-time) System Health Check Assessment (SHCA) report including an executive summary prepared by an HP consultant.

Additionally, one day of onsite advisory consultation, including review of the findings and recommendations from the SHCA report.

10

System Health Check (remote) (see note 8)

Provides a technical assessment to identify potential security, system performance, and availability problems. Covers one HP server. The customer will receive via email a single (one-time) System Health Check Assessment (SHCA) report including an executive summary prepared by an HP consultant, plus a brief phone consultation with HP to review the highlights.

5

Server and operating system—Blades


Blade Technology and Toolset Assessment

Assesses the usage of one HP blade enclosure and components, and related HP blade management software, and provides recommendations for improvement.

40

Blade Technology Bulletin Semi-annual bulletin prepared by your Account Support Manager (ASM), providing version and usage advice for the HP software, firmware, and drivers in the customer’s HP Blade hardware and management software suite.

10

BladeSystem Firmware and Driver Update Process Review (see note 8)

This workshop reviews the customer's firmware and driver update strategy, and offers best practices and configuration advice in the use of SIM and version control in support of that strategy.

10

CloudSystem Matrix Expansion Kit Integration Service

This activity provides complete integration and configuration of up to four CloudSystem Matrix Expansion Kits into an existing CloudSystem environment.

20

Technical white paper | HP Proactive Select menu

Service activity subject to local availability. Each service applies to a single physical site unless otherwise specified. These menu items are also accessible to purchase using credits from Foundation Care, Proactive Care, Data Center Care, P24, Critical Service, Critical Advantage, or Mission Critical Partnership

3


HP BladeSystem Health Check Service

The HP BladeSystem Health Check (BHC) service addresses areas essential to the successful maintenance of a bladed IT environment’s availability, performance, and supportability. The service delivers a holistic assessment of the BladeSystem infrastructure, gauging compliance with best practices and highlighting areas of potential risk. Ideally, the BHC should be repeated on a routine basis to measure progress and identify new opportunities for improvement.

The service covers up to two blade enclosures.

20

HP BladeSystem Health Check Service for additional enclosures

This service covers one additional blade enclosure during the same engagement at the same location. Use this service for each additional enclosure added to the “HP BladeSystem Health Check Service” customer engagement.

5

New! HP CloudSystem Matrix Expert Assistance Service

This service provides customers with 5 contiguous days (40 work hours) of expert assistance delivered at the customer site by a Matrix Master, HP’s CloudSystem technical expert. The Matrix Master can cover a wide variety of topics as agreed to with the customer, in the form of Knowledge transfer, configuration advice or best practices related to CloudSystem hardware, infrastructure software and operational issues.

50

CloudSystem Matrix Upgrade (same CMS hardware) Service

This activity provides current CloudSystem Matrix users with an upgrade from an earlier version of CloudSystem Matrix to the current version. The upgrade applies to a single CloudSystem Matrix system, which is retaining the existing CMS hardware.

35

CloudSystem Matrix Upgrade (change CMS hardware) Service

This activity provides current CloudSystem Matrix users with an upgrade from an earlier version of CloudSystem Matrix to the current version. The upgrade applies to a single CloudSystem Matrix system, which during the update will be migrating to different CSM hardware.

55

Updated! Matrix OE Bursting Activation Service

This service configures a customer’s CloudSystem, or standalone Matrix Operating Environment (MOE) for ProLiant, for bursting to a single account at a designated cloud service provider (SP). The service provides remotely delivered setup, testing, and demonstration of provisioning calls between the MOE and the service provider, knowledge exchange and an overview of bursting operations.

Prerequisites for this service include: (1) a checklist completed by the customer providing the current configuration of the MOE environment; (2) an operational test of the customer’s MOE; (3) the MOE version as required by the specific SP; (4) an SP account setup with networking as needed, customer images uploaded to SP as needed and assurance that the servers that will be provisioned via bursting can be provisioned via the SP portal.

10

Server and operating system—Business Critical


Cluster Consistency Service

Assessment of one 2-3 node HP-UX cluster to diagnose and identify current threats to application operation or a restart after failover.

The diagnostic software will remain installed and continue to monitor changes on the cluster after the assessment is complete.

30

Cluster Consistency Service (additional node)

Extends the Cluster Consistency Service to add one additional HP-UX node. That activity is required as a pre-requisite.

10



4

Storage—Disk Backup


Data Protector Performance Assessment (base)

Provides performance analysis of a Data Protector server and storage backup infrastructure. Report provides recommendations for performance improvements.

Analysis covers file system backup and one other backup type. For DP server running Windows, Linux, or HP-UX.

40

Data Protector Performance Assessment (extension)

Provides performance assessment and recommendations for one additional backup type.

The base Data Protector Performance Assessment is a prerequisite.

10

StoreOnce Backup System Health Check

Proactive review of up to two StoreOnce Backup Systems for conformance to configuration and usage best practices. Limited performance and capacity recommendations is also provided.

25

Storage—3PAR


3PAR Adaptive Optimization Policy Implementation

Provides analysis, recommendations, and implementation of Adaptive Optimization policies, using data collected over time for one 3PAR storage system. Customer must have 3PAR System Reporter and Adaptive Optimization properly licensed and operational and provide a supported database (MS SQL, MySQL, or Oracle) for use with Adaptive Optimization. Scope limited to a single onsite visit (may be multiple remote follow-ups) and implementation of up to three policies during a single service engagement spanning up to one month.

20

3PAR Health Check Provides an assessment of the overall health and supportability of one 3PAR system. The customer must be using 3PAR Service Tools for remote monitoring.

5

3PAR Rebalance Service Provides analysis, planning, and implementation to balance IO across a 3PAR array. Includes moving data and/or physically moving drive magazines within the array. Multiple quantities of this service activity may be required per engagement.

5

3PAR Storage Assessment Service

Provides an assessment of one 3PAR Storage System based on a point-in-time snapshot of system configuration, capacity, supportability, and interoperability. The customer will be provided with a current state analysis with recommendations for improvements.

30

Storage—3PAR, XP/P9000


Updated! HP Storage Thin Volume Conversion Service (base, per 3PAR array)

Provides analysis, recommendations, and conversion of standard to thin provisioned volumes for one HP 3PAR storage array. Covers up to 16 volumes within a single storage array. The customer must have appropriate Thin Provisioning software licensed, installed, and operational.

30



5


Updated! HP Storage Thin Volume Conversion Service (base, per XP/P9000 array)

Provides analysis, recommendations, and conversion of standard to thin provisioned volumes for one XP/P9000 storage array. Covers up to 16 volumes (excluding LUSE volumes) within a single storage array. The customer must have appropriate Thin Provisioning software licensed, installed, and operational.

45

Updated! HP Storage Thin Volume Conversion Service (Extension)

Provides conversion of standard to thin provisioned volumes for an additional 30 virtual volumes (excluding LUSE volumes) on one 3PAR or XP/P9000 array. The base service activity for the 3PAR or XP/P9000 array is a prerequisite.

30

Storage—3PAR, EVA, XP/P9000


Performance Analysis for HP Disk Arrays

Provides a performance analysis for one HP disk array and recommendations to improve performance. Covers one array of these types: 3PAR, EVA, XP/P9000.

35

Storage—EVA


EVA Health Check (see note 8)

Compares the configuration of one EVA against best practices for availability, supportability, and performance.

5

EVA Vdisk/LUN Design and Configuration (see note 7, 8)

Design and configuration of a Virtual Disk (Vdisk) or LUN set up on one EVA to improve capacity utilization or performance.

30

Storage—EVA/P6000, P2000 (MSA), and StoreVirtual


Storage Array High Availability Technical Assessment

Provides a high-availability evaluation of one 3PAR Storage System, P6000 (EVA), P2000 (MSA) array, or StoreVirtual cluster of up to 10 nodes or one StoreAll Network Storage Server, plus examines support preparedness and the SAN’s configuration.

30

Storage High Availability Technical Evaluation

Provides an analysis for one HP 3PAR Storage System, P6000 (EVA), P2000 (MSA) array, or StoreVirtual cluster of up to 10 nodes or one StoreAll Network Storage Server—physical environment, the array’s configuration, and its firmware and software versions.

Does not include analysis of the SAN or servers connected to the array.

5



6

Storage—StoreVirtual


StoreVirtual Performance and Capacity Assessment (see note 8)

Provides a performance and capacity analysis for one StoreVirtual cluster of up to 10 nodes.

30

Storage—NAS


StoreAll Technical and Operational Assistance

Provides assistance with X9000 administration, planned configuration changes, and management best practices. Multiple quantities of this activity may be needed, depending on the scope agreed to by the customer and ASM.

10

Storage—SAN


SAN Supportability Assessment (see note 8)

HP assesses the supportability of the SAN including multivendor SAN infrastructure. Covers SANs connected to up to 30 servers or server blades.

30

Storage—SVSP


SVSP Health Check Provides configuration best practice analysis and specific recommendations for one SVSP solution.

10

Software—Linux


Performance Analysis for Linux Systems

The HP Linux Operating System Service supports the business by gathering detailed OS performance statistics and kernel configuration details using the Open Source tools collect and cfg2html. The purpose is to provide a detailed view of the three key components of your system: CPU, (virtual) memory and the IO-stack. Covers up to three servers.

10



7

Software—Microsoft


Microsoft Performance Consulting Service (basic package)

For the Windows Operating System, MS SQL Server this service gathers and analyzes key performance metrics of your business critical windows application server in correlation to the MS SQL Database business application running on the HW. Covers up to three servers.

20

Software—SAP


SAP Performance and Capacity Management Guided Advice

A technical consultant of the SAP & Performance Team will call the customer to hear about system requirements. If necessary, the consultant will log on to the system to double-check. Based on this information, HP will propose the appropriate services to the customer.

30

Coordinated Patch Management for SAP Systems

Provides patch recommendation for the OS based on known issues/fixes/best practices to ensure optimal functioning of SAP SW running on top of HP HW/OS.

5

SAP BW powered by HANA—Capacity and Performance review

The service provides an analysis of the key capacity and performance metrics of the SAP BW powered by HANA system over a specific period of time. It documents and analyzes key figures separately for the SUSE Linux operating system, the HANA DB, and the SAP BW application and summarizes the findings, comments, and recommendations in a single report.

20

Performance Consulting: Operating System (Windows, HP-UX, Linux) (basic package)

Report that covers all important OS metrics like CPU, memory, and I/O. 30

HP Application Standard Meter Service (see note 6)

A Web service providing accurate measurement and automatic analysis of resource consumption (SAPS, SPEC, tpmC) of consolidated application systems (4 SAP instances), enabling companies to accurately measure this even in highly dynamic virtualized, consolidated and cloud based environments. Reports are provided based on innovative visual analysis technology.

35

SAP Performance and Capacity Management Technical Services

A certified technical consultant will perform services of your choice.

Customers can select individually from the brochure of the SAP and Performance Team or decide for one of the following preconfigured packages.

1. Trend Analysis (TAMS)

2. Performance consulting

3. Capacity analysis

4. IRSA/SAP SolMan integration

5. Individual selection of services (For example, BWA Health Check, and PASS)

30



8


HP Trend Analysis Service for SAP Environments

Provides analysis of capacity and performance key figures on SAP, DB, and OS level, and presents evaluation of findings and recommendations in a written report. Supported SAP components are:

1. SAP ERP

2. SAP BW

3. SAP SCM-Live Cache

4. Applicable for the ABAP and the JAVA Stack (EP, XI, CE, BO)

The content of the report depends on the respective SAP component or stack. 10 credits are good for one component of any type and one single stack

10

Software—Virtualization and Insight Control


Availability Analysis for Virtual Environments

This service provides an availability analysis of the customer’s virtual environment. HP uses a combination of data collection, interview(s) with key customer personnel, and a walkthrough of the customer’s data center to profile and document the customer’s virtualized environment. The service examines key attributes of the customer’s hardware, software, management processes, and physical site. Data collection and analysis are performed on up to one populated enclosure or 8 standalone servers or 1 storage array. Associated SAN switches and the network utilized by that product are covered. The customer must have HP Systems Insight Manager (SIM) installed with Remote Data Collection enabled.

35

Hypervisor Patch Notification

Provides a single patch notification for one selected Hypervisor from the following list, VMware vSphere, Server, or ESXi, or Microsoft Hyper-V. HP will also advise of patching implications for VM host O/S and Server firmware patches.

5

HP Health Check Analysis for VMware Virtual Servers (see note 8)

Reviews the customer’s virtualized environment; comparing to best practices, recommended patch and firmware levels, configuration attributes, and so on.

35

HP Insight SW Operational and Performance Review Service

The HP Insight SW Operational and Performance Review Service offers technical and operational guidance to improve the performance and ongoing management of windows-based HP Insight SW managed environments.

25

Performance and Capacity Analysis for Virtual Environments

This service provides an analysis of virtual infrastructure capacity utilization and performance for virtualized environments and related HP ProLiant servers, storage, and network devices, as well as VMware and Microsoft hypervisors. Data collection and analysis are performed on a customer-identified segment of the customer’s environment, consisting of up to one populated enclosure or 8 standalone servers or 1 storage array. Associated SAN switches and the network utilized by that product are covered. For HPEVA or XP/P9000 storage environments, HPCommand View EVAPerf and/or HP XP/P9000 Performance Advisor must already be installed and configured in the customer’s environment.

40

Virtualization Readiness Workshop for Critical Applications

This service helps the customer investigate and understand the issues involved in virtualizing one critical application. The workshop helps identify key issues, risks, and success factors associated with virtualizing the targeted application. The service addresses the virtualization of one single application instance. Applications covered under this service are enterprise applications such as Microsoft Exchange and Microsoft SharePoint. Please consult your HP account team for more detail.

30



9

Environment—Delivery Management


Delivery Planning and Review (see note 8)

Onsite delivery planning and review session to review updates to the Proactive Delivery Plan, discuss trends, observations, and possible risks identified during the delivery of the selected services as well as planned changes. Discuss recommendations for additional activities to address customer needs.

10

Environment—Education


Education Credit (see note 9)

Education credits fund customer employee attendance at relevant HP training courses, thus enabling the customer to maximize their return from their IT investment.

Five credits = one day of classroom training.

25

Education Planning Assistance

Education Planning Assistance (EPA) is a brief meeting to identify a customer's specific training needs, and to create a plan outlining how to fulfill these needs (along with timing and costs).

The EPA service can be delivered by an Account Support Manager (ASM), or (based on mutual agreement between the local Mission Critical and HP Education teams) by HP Education Services—or by both teams together.

5

Technical On-line Seminars (see note 11)

The Technical On-line Seminar (TOS) program delivers 4-hour, virtual, technical seminars for customers who want access to topical, concise information from HP experts.

This service provides for registration and attendance of two customer employees.

10

Technical On-line Seminar Product Update Brief (PUB) (See note 11)

The Technical Online Seminar Product Update Brief (PUB) delivers 2-hour, virtual, technical seminars to HP’s proactive support customers who already know the general technology, but are looking for specific, detailed, technical information on a given subject. It focuses on a specific technical aspect of a product or new version release information. This activity entitles two customers to attend.

5

Environment—Firmware


New! Firmware Update Analysis (see note 14)

Provides a report with the current and recommended firmware and software revisions, including a compatibility analysis with all affected products. Covers selected HP servers, storage, network devices, and converged systems. Use multiple quantities of this service activity, based on the number of products to be assessed.

5

New! Firmware Update Implementation (see note 13, 14, 15)

Provides remote or onsite implementation of firmware and software revisions. Covers selected HP servers, storage and converged systems. Use multiple quantities of this service activity, depending on the number of products to be updated.

5



10


Server Firmware Update Recommendations (see note 8, 12)

Review of server firmware updates and service notes, provides recommendations. Covers up to five non-bladed servers running the same operating system/operating environment. Covers ISS, Integrity, and HP9000 servers. Service activity provides firmware update recommendations only.

10

Server Firmware Update Installation for Entry-class Server—First server (see note 7, 12, 13)

Installation of system firmware updates as specified in the “Server Firmware Update Recommendations” Proactive Select activity, which is a pre-requisite. This service covers the first non-bladed HP-UX HP9000/Integrity entry-class server in a customer engagement.

5

Server Firmware Update Installation for Entry-class Server—Two Additional Servers (see note 7, 12, 13)

This service covers up to two additional non-bladed HP-UX HP9000/Integrity entry-class servers during the same engagement at the same location. Use this service for each two additional servers added to a “Server firmware update installation for entry-class server—First server” customer engagement.

5

Server Firmware Update Installation for Midrange Server—First server (see note 7, 12, 13)

Installation of system firmware updates as specified in the “Server firmware update recommendations” Proactive Select activity, which is a pre-requisite. This service covers the first non-bladed HP-UX HP9000/Integrity Midrange Server in a customer engagement.

10

Server Firmware Update Installation for Midrange Server—One Additional server (see note 7, 12, 13)

This service covers one additional non-bladed HP-UX HP9000/Integrity Midrange Server during the same engagement at the same location.

Use this service for each additional server added to a “Server Firmware Update Installation for midrange server—First server” customer engagement.

5

Server Firmware Update Installation for Non-Bladed ProLiant Servers—First five servers (see note 12, 13)

Installation of system firmware updates as specified in the “Server Firmware Update Recommendations” Proactive Select activity, which is a pre-requisite. This service covers the first five Non-Bladed ProLiant Servers in a customer engagement for the same OS version.

10

Server Firmware Update Installation for Non-Bladed ProLiant Servers—Five additional servers (see note 12, 13)

This service covers five additional Non-Bladed ProLiant servers during the same engagement at the same location.

Use this service for each five additional servers added to a “Server Firmware Update Installation for Non-Bladed ProLiant servers—First five Servers” customer engagement.

5

BladeSystem Firmware and Driver Gap Analysis—First Enclosure (see note 8, 12)

Review customer's enclosure to document current firmware and driver levels. Develop recommended baseline, report on gaps, risks and interdependencies.

This activity applies to customer’s first enclosure being assessed.

20

BladeSystem Firmware and Driver Gap Analysis—Additional Enclosure (see note 8, 12)

This activity applies to one additional enclosure being assessed during the same engagement at the same location. Use one per each additional enclosure to be assessed.

5

HP CloudSystem Matrix Firmware Update Service for First Enclosure (see note 7, 12, 13)

This service reviews your CloudSystem Matrix firmware versions, and then installs the appropriate firmware bundle.

This service is exclusively for CloudSystem Matrix solutions, and provides service for the first enclosure in your environment during a single engagement.

20



11


HP CloudSystem Matrix Firmware Update Service for Additional Enclosures (see note 7, 12, 13)

This service reviews your CloudSystem Matrix firmware versions, and then installs the appropriate firmware bundle.

This service is exclusively for CloudSystem Matrix solutions, and provides service for one additional enclosure in your environment during a single engagement.

Select a quantity of this service to cover each additional enclosure in your CloudSystem environment.

5

HP BladeSystem (non CloudSystem Matrix) Firmware Update Service for First Enclosure (see note 7, 12, 13)

This service reviews your BladeSystem (non-CloudSystem Matrix) firmware versions and then installs the appropriate firmware bundle.

This service is for all non-CloudSystem Matrix BladeSystems, and provides service for the first enclosure in your environment during a single engagement.

20

HP BladeSystem (non CloudSystem Matrix) Firmware Update Service for Additional Enclosures (see note 7, 12, 13)

This service reviews your BladeSystem (non-CloudSystem Matrix) firmware versions and then installs the appropriate firmware bundle.

This service is for all non-CloudSystem Matrix BladeSystems, and provides service for one additional enclosure in your environment during a single engagement.

Select a quantity of this service to cover each additional enclosure in your environment.

5

EVA Firmware Update Service (1 upgrade) (see note 7, 8, 12, 13)

Detailed planning and onsite firmware update for one firmware release for one EVA.

10

EVA Firmware Update Service (2 upgrades)(see note 7, 8, 12, 13)

Detailed planning and onsite firmware update for one firmware release for up to two EVAs.

15

EVA Firmware Update Service (5 upgrades)(see note 7, 8, 12, 13)

Detailed planning and onsite firmware update for one firmware release for up to five EVAs.

25

Storage and SAN Firmware and Software Analysis (see note 8, 12)

Provides firmware and software analysis for one 3PAR Storage System, EVA, or P2000 (MSA) array, and all SAN switches and HBAs between the arrays and up to 30 servers or blade servers. Alternatively, covers one StoreVirtual cluster of up to 10 nodes or one StoreAll Network Storage System. Does not include firmware or software installation.

20

LeftHand OS Update Service (see note 7, 12, 13)

Update of P4000 SAN/iQ software and related firmware for up to two P4000 (LeftHand) nodes at one site.

5

StoreAll Update Service (Base) (see note 7, 12, 13)

Onsite update of X9000 software and related firmware for the management server and the first X9320 couplet or X9720 blade enclosure.

10

StoreAll Update Service (Extension) (see note 7, 12, 13)

Onsite update of X9000 software and related firmware for up to two X9300 Gateways or each additional X9320 couplet or up to two X9720 Performance Blocks or up to four X9720 Capacity Blocks. Extensions are limited to a maximum of ten X9000 systems. The base service is a prerequisite except for the Gateways.

5

Assessment Service for SANs (see note 8, 12)

Provides customized, technical and operational guidance for HP Storage and the interconnecting SAN. Covers SANs connected to up to 30 servers or server blades.

35

SAN Switch Firmware Update (Base) (see note 8, 12, 13)

Updates firmware on up to two SAN Switches to the latest revision. Covers only HP-supported Brocade switches.

5



12


SAN Switch Firmware Update (Extension) (see note 8, 12, 13)

Updates firmware on up to six additional Brocade SAN Switches to the latest revision. Requires the base service as a prerequisite. Both Base and Extension must be done in a single trip to the site.

5

Updated! Network Firmware and Software Analysis (200 devices)(see note 12)

Periodically, there are new releases of network firmware and software updates from Cisco, HP and other supported vendors network hardware and software. These updates address potential problems, provide added functionality, and help improve performance. HP provides a written HP Networking firmware and software analysis report, which includes a software/firmware summary, customer advisory analysis, Hardware series/model information, Hardware series lifecycle summary and Asset details.

20

Updated! Network Firmware and Software Analysis (for each additional 100 devices) (see note 12)

This service covers one hundred additional network devices.

Use this service for each one hundred additional network devices added to a “Network Firmware and Software Analysis (200 devices)”customer engagement.

5

Environment—ITSM


ITSM Assessment for Virtualized Environments

An assessment of customer’s management and operational practices for a virtual environment, identifying gaps and challenges, and offering recommendations for improvement in management practices.

30

ITSM Quick Assessment HP-facilitated workshop that allows customers to compare and contrast their IT organization's IT infrastructure and processes against its availability and other business goals.

30

Environment—Management


Hardware and Software Asset Inventory

In industry-standard environments, it can be difficult to track the many hardware and software assets. Customers’ tools and manual methods may not provide complete or detailed results. This service provides a comprehensive review of the HP and non-HP hardware and software installed in a customer’s IT environment. This service is designed to discover up to 1, 000 devices located at the same site of a customer’s environment. The ASM can provide pricing for larger environments with more than 1, 000 devices.

35

HP Insight Remote Support Advanced Discovery and Activation for Additional Devices (see note 8)

Discovers and activates four HP-UX or OpenVMS servers or ten Windows or Linux servers or ten storage devices for monitoring by HP Insight Remote Support Advanced.

5

HP Insight Remote Support Advanced Discovery and Activation for HP-UX and OpenVMS (see note 8)

Discovers and activates eight HP-UX or OpenVMS servers for monitoring by HP Insight Remote Support-Advanced.

15



13



HP Insight Remote Support Advanced Discovery and Activation (except for HP-UX and OpenVMS) (see note 8)

Discovers and activates eight HP Storage devices or HP servers running Windows or Linux for monitoring by HP Insight Remote Support-Advanced.

5

HP Insight Remote Support Advanced & HP SIM Configuration (see note 8)

Configures HP Insight Remote Support Advanced and HP Systems Insight Manager (if required) on a Windows-based server, intended for customers migrating from ISEE to Insight RS Advanced.

10

Updated! Remote Specialist Advice

With this service you can schedule a session with your ASM to discuss a wide range of issues or technical topic areas, for example Virtual Connect and Virtual Connect Enterprise Manager, HP Insight Control, HP Insight Dynamics or other available topics as agreed to with the customer. Provides up to four hours of discussion over the phone.

10

Virtual and Physical Technology Review

HP provides a review of the virtual and physical environment. The review provides a technical and supportability review of the IT environment, including product-specific compliance to environmental specifications. The environment review and customer interviews identify key areas requiring further attention. The ASM works with the customer to plan how to address these areas using appropriate proactive services.

10

Environment—Power and cooling


Insight Control Power and Thermal Monitoring

HP Insight Control power management (ICpm) software offers features for monitoring and controlling the power and thermal profile of ProLiant environments. This service helps the customer understand these capabilities and apply them through hands-on experience. This service provides detailed usage for a complete blade enclosure or rack, and general usage for up to two enclosures or racks, within the CA-supported environment. The customer must have the current version of ICpm installed and operational. For complete requirements, refer to the HP Insight Software Support Matrix on hp.com.

40

Quick Thermal Assessment (see note 6)

Assesses facility cooling conditions and capacities against industry best practices with recommendations for improvement.

40

Environment—Security


Security Quick Assessment

HP facilitated workshop, which allows the customer to compare and contrast their security infrastructure, policy, and process against industry best practices.

30

Security Review for Virtual Environments

This service provides an assessment of the customer’s virtualized infrastructure vulnerability and security practices. Vulnerability is tested by credentialed security scans, which are conducted by certified security specialists from HP Security and Privacy Professional Services organization. The service covers up to 15 logical servers in the customer’s CA-supported environment. The ASM can provide pricing for larger environments. The customer must provide system access for remote vulnerability testing, or optionally can pay additional travel costs to obtain onsite service. The ASM will provide the exact service fee upon request.

40


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© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. Oracle is a registered trademark of Oracle Corporation and/or its affiliates. UNIX is a registered trademark of The Open Group.

4AA4-3393ENW, May 2013, Rev. 1


Vulnerability Scans HP provides three levels of vulnerability scans: remote perimeter scan, onsite basic scan, or onsite basic wireless scan. Includes one range of 100 IP addresses as applicable.

10

Custom—Custom


Custom Deliverable (see note 8)

Custom activities Custom

Notes1. Standard Credits (Std Credits) are credits redeemed Monday—Friday during standard HP business hours, excluding HP

holidays. Additional credits required for delivery during non-standard HP business hours

2. Proactive Select Packages are sold in 10, 30, 60, and 180 credit packages with additional multiples of 10 credits available

3. Prerequisites may be required for some service activities

4. Not available in the Asia Pacific region

5. Delivered remotely by a Proactive Support Specialist

6. Not available in the Americas region

7. Please use standard Care Pack services for initial product installation

8. Enabled for Channel Co-Delivery

9. Proactive Select credits may be redeemed for seats in any open enrollment course provided by HP Education. Please contact your local HP Education representative (hp.com/learn/contact) if you desire instead a training course delivered exclusively for your personnel at your own facility.

10. Only available in India for the Asia Pacific region

11. Not available out of hours

12. These services will be removed from the menu in September 2013. Please use the two new services: Firmware Update Analysis and Firmware Update Implementation

13. Require HP Warranty or HP support agreement as a pre-requisite for the device

14. See Firmware Update Services Quote Assist Tool for a supported products list. This tool should be used to estimate the credits needed, based on the number of products to be covered

15. The customer is responsible for performing an interoperability analysis prior to this service to minimize version compatibility risks. The customer must provide confirmation that this activity has occurred. HP can provide a firmware interoperability analysis in a separate HP Services engagement for an additional fee, if required

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hp proactive select menu · 2020-03-04 · cloudsystem matrix upgrade (change cms hardware) service...

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