Course data sheet

Why HPE Education Services?

• IDC MarketScape leader 4 years running for IT education and training*

• Recognized by IDC for leading with global coverage, unmatched technical expertise, and targeted education consulting services*

• Key partnerships with industry leaders OpenStack®, VMware®, Linux®, Microsoft®, ITIL, PMI, CSA, and (ISC)2

• Complete continuum of training delivery options—self-paced eLearning, custom education consulting, traditional classroom, video on-demand instruction, live virtual instructor-led with hands-on lab, dedicated onsite training

• Simplified purchase option with HPE Training Credits

HPE course number H4264S

Course length 5 days

Delivery mode ILT

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*Realize Technology Value with Training, IDC Infographic 2037, Sponsored by HPE, January 2016

HP-UX Troubleshooting H4264S (00071684) This course provides troubleshooting tools and procedures to find and fix HP-UX system problems. Concepts are refreshed before tools and techniques are examined. Critical thinking labs are provided using case studies, demonstrations, and hands-on break/fix labs. The course is 55 percent lecture and 45 percent hands-on labs using HPE Integrity servers.

Audience

• Experienced HP-UX system administrators

Prerequisites

• HP-UX System and Network Administration I (H3064S) and HP-UX System and Network Administration II (H3065S) or

• HP-UX System and Network Administration for Experienced UNIX® System Administrators (H5875S) or

• Equivalent experience

Course objectives

At the conclusion of this course, you should be able to:

• Use the Management Processor for troubleshooting

• Troubleshoot EFI problems

• Recover a non-bootable HPE Integrity system or partition

• Troubleshoot an 11i v3 kernel, system startup, and kernel crash dump

• Troubleshoot process, login, patch, and storage problems

• Troubleshoot LVM, VxVM, and VxFS problems

• Troubleshoot network problems

Benefits to you

• Learn the techniques needed to troubleshoot and recover your system components

• Understand fsck and the recovery options to restore lost data

• Anticipate problems and minimize network downtime by using basic diagnostics tools

• Ensure your network is operating properly by checking NFS and DNS functionality

• Keep your system current by managing software patches

Course data sheet Page 2

Detailed course outline

Module 1: Troubleshooting Methodology and Resources

• Troubleshooting methodology and techniques

• Troubleshooting resources

• Common troubleshooting and monitoring tools

Module 2: HP-UX Concepts Review • HP-UX structural overview

• System calls and processes

Module 3: Troubleshooting HP-UX Startup Files • Concepts review: system startup

• System configuration files

• Interrupting the rc start scripts

• System startup links and sequence

• Booting to single-user mode

Module 4: Troubleshooting Process Problems • Concept review: What is a process?

• Troubleshooting processes and memory problems

• Zombie processes

• Identifying CPU-intensive processes

• Advanced system features, hyper-threading, NUMA, and LORA

• Managing workloads and enhanced user core naming

Module 5: Troubleshooting Storage • Concepts review: how I/O requests are processed

• HP-UX hardware addressing

• Storage device special files and slot addresses

• Storage-related commands

Module 6: Troubleshooting Logical Volumes • Concepts review: LVMs

• Recovering lost or damaged structures

• Missing device files and failed disks

• VxVM structures

• Restoring group configuration and recovering volumes

Module 7: Troubleshooting File Systems • Concepts review: file system overview

• File system corruption examples

• Troubleshooting techniques

• fsck, fsadm, and fsdb

Module 8: Troubleshooting Login Problems • Concept review: login methods

• Troubleshooting GUI login

• Protecting the system with /etc/shadow

• Pluggable authentication modules

Module 9: Troubleshooting Software and Patch Installation

• Concept review: installing software

• Patch management process and HP-UX patch management

• Using DRD to install software and patches

• Troubleshooting patches

• Working with SD-UX logfiles and common SD-UX problems

Module 10: Troubleshooting Network Problems • Networking subsystem layers

• Troubleshooting configuration problems and the nwmgr command

• Subnetting, routing, and DNS concepts and troubleshooting

• Network tracing and performance

• NFS review and common problems

Course data sheet

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© Copyright 2015–2016 Hewlett Packard Enterprise Development LP. The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

Microsoft is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. UNIX is a registered trademark of The Open Group. The OpenStack Word Mark is either a registered trademark/service mark or trademark/service mark of the OpenStack Foundation, in the United States and other countries and is used with the OpenStack Foundation’s permission. We are not affiliated with, endorsed or sponsored by the OpenStack Foundation or the OpenStack community. Pivotal and Cloud Foundry are trademarks and/or registered trademarks of Pivotal Software, Inc. in the United States and/or other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries. VMware is a registered trademark or trademark of VMware, Inc. in the United States and/or other jurisdictions. All other third-party trademark(s) is/are the property of their respective owner(s).

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Next steps

• HP-UX Logical Volume Manager (H6285S), Inside HP-UX (H5081S), HP-UX Performance and Tuning (H4262S), HP-UX Partition Management (U5075S or HG770S)

Learn more at hpe.com/ww/learnhpuxintegrity

Module 11: Troubleshooting the Kernel • Concepts review: kernel configuration

• Kernel troubleshooting and recovery options

• Booting from an alternate kernel

• Kernel crashes and analysis

• Dump units and post-reboot configuration

Module 12: Troubleshooting Hardware and Firmware • Concepts review: kernel provides hardware services to applications

• Troubleshooting hardware and firmware

• Management Processor overview and commands

Module 13: Troubleshooting HPE Integrity System Boot

• Concepts review: HPE Integrity boot disk structure

• Booting from an alternate disk from EFI

• Booting a DRD clone and booting alternatives

• Recovery shell, system startup, and EFI recovery options

• Partitions and booting: HPE Integrity nPar and vPar boot sequence