hp vision on mobility - home - the innovation group€¦ · innovative ipad consumer application...

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted.

HP vision on Mobility

Simone Ragnolini

Sr. Account Executive – HP Enterprise Service Italia

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. HP Restricted. 2

http://h10124.www1.hp.com/campaigns/enterprise/flash/hp-mobility/mobile-overview.html







Tip of the iceberg

Disrupting Trends Mobile and analytics are the key drivers of incremental IT spend, and mobile is driving IT consumerization and changing the relationship of IT to business and employees. 1

1Source: Forrester, Forrsights: IT Budgets And Priorities In 2013 (April 2013)


Transformation journey Profile and data

Applications

Operating system

Hardware devices

Service management

HP Point of View HP takes the customer on a transformation journey towards enterprise mobility and the new workplace


A new style of IT has emerged

Converged cloud Information optimization

Security

MAI Mobile Apps Integration

Systems of record (Legacy Applications)

Systems of engagement (Social and Mobile)

Opportunity or Risk?

• Visible to and governed by CIO

• Consumes majority of IT budget

• Modernization and cloud migration dominated

• Driven by business

• Easily acquired

• Scale and security are key challenges


Mobility efforts can lack coordination

BUs develop mobile apps, issue/support devices

Engage customers

Demand mobile access

Empower employees

Partners Employees Customers Citizens

Servers Storage Network Applications Information Client devices

B2C B2C B2E B2B

BU1 BU2 BU3 BUn

Cloud

Independent, uncoordinated actions

‘Atomize’ Business Process

Agility & Governance

THE LAST MILE


Customer wants to adopt a culture that welcomes consumer technology, BYOD

Customer needs to control workplace operational costs, and improve workplace quality of service

Customer conversation • Mobile Applications Development • Applications Delivery • Mobile Device Management / Security • Applications Stores

HP portfolio • Mobile Workshop • Mobile Apps Development and Testing • SAP Mobility Services • ECS-Mobility, Messaging & Collaboration • ECS-UC & UC • Security Services • Client Virtualization Services • Apps testing portfolio solutions

Customer conversation • Workplace Standardization, image reduction,

configuration item rationalization • User segmentation, service catalogue,

standard install move add changes • Shift left support services, self service, client

applications installation technology, move conversation from catch and dispatch to an enterprise wide service desk

HP portfolio • WorkPlace360 • ECS-Messaging & Collaboration • ECS-UC & UC • Client Virtualization • ECS-Private Cloud • Service Desk with focus on self-service • Multi supplier integration and management • HP Anywhere for developers • Apps testing portfolio solutions

Customer wants to differentiate in a competitive market and use mobility to drive additional business value

Customer conversation • Enriching customer experience • Empowered employees, customers &

partners • Business agility, Cost control and improved

productivity • Enabled Communities

HP portfolio • Mobile Opportunity Workshop • Mobile Enterprise Strategy Assessment • Mobile Apps Development and Testing • ECS-UC & UC • ECS-Mobility • HP Anywhere for developers • Apps testing portfolio solutions

Client engagement scenarios

1.0 Scenario

2.0 Scenario

3.0 Scenario


What would compel a client to change?

C-Level Stakeholder Involvement

Type of

needs

IT Operational Management

Reduce Cost & Risk

Provide workplace services at a lower TCO . Utilize virtualization , automation & cloud

Consumerisation

Access via multiple devices, BYOD policies Improve staff productivity and retention

Business Value

Using mobility to drive incremental business value; e.g New ways of selling

Strategy

Define a mobile strategy

Create a roadmap for implementation

Security

Provide next gen workplace solutions in a secure manner .

Prevent consumerisation

Tra

nsa

ctio

nal

T

ran

sfo

rmat

ion

al


Employee services

People

It’s a journey: HP Solutions address every step

Secure your mobile environment (transform and manage)

Security

Devices

Platform / device strategy

Develop mobile applications

Applications

Management

Enterprise mobility platform

Mobility management

Unified wired/wireless networking

Connectivity

Mobile data analysis and protection

Data

Deliver mobile user experience

Operations

Strategy

Build mobility strategy


Supporting the whole mobility journey

Plan

Build

Test

Publish Deploy

Run

Payment

Manage the full app lifecycle Assess and identify the best Mobility strategy

App App

People, processes, tools, apps, devices etc.


Supporting the whole mobility

journey, managing the full apps

lifecycle.

Enterprise Mobility Assessment:

• Mobile-impacted

• business processes

Enterprise App Store: • Access • Search & Discovery • Socialize • Purchase & Download • Information Repository

Developer Portal: • Onboard & Sand-Box • Marketplace Enabler • Develop & Test • Submit & Publish • Credit & Settlement

BYOD Mobile Device Mgmt: • Apps Mgmt • User grant • Apps Security • Reporting

Mobile Payment: • NFC for Retail payment • Card circuit integration

Plan

Build

Test

Publish Deploy

Run

Payment

HP Enterprise Mobility Process


HP Anywhere: uniquely optimized for the enterprise

Front Page People to People App to App

Enterprise mobile work environment

Container

Collaboration

Front Page

Apps

Single container for all enterprise HP A Apps

Apps can interact with each other in context

Collaborate in real time with other users

Discussion context is maintained

Quickly track open activities & interactions with other users

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 13

What is the right device strategy for my company?

How can I enforce company policies on all devices?

How do I transform my existing applications to become mobile?

How does mobility increase customer experience in my business?

How do I build a mobility business case?

How can mobility drive down my costs?

How do I address BYOD?

How do I control data leakage?

Mobility questions from clients

?


HP Workplace Mobility Market Leadership

Customers

© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. 15

Aurasma

Marks & Spencer

Meet Joe

Mobile

Enterprise Telestration

PKO Mobile

Banking

Valentino ECS Messaging Hybrid Demo

ECS Mobility

Brad Peterson

ECS UC

Telestration

HP Go

Mobile

Foundacion Paraguaya

ECS UC

Flash Demo

Video Wall - HP Mobility Demos

http://www.popup.hpmofvid.com/

https://www.youtube.com/watch?v=EbfELeqm1qU&list=PL5xZmvvYELkUOr2a2BuIorS7NPXa17tuY

http://www.youtube.com/watch?v=mt7JZBZ0Nso

http://h20621.www2.hp.com/video-gallery/us/en/sss/1655017210001/r/video/

http://hpbroadband.com/program.aspx?key=KPOLPSHDDE

http://hpbroadband.com/program.aspx?key=SLNSLKMDGG

http://www.youtube.com/watch?v=xI75Zwy6VGk.

http://www.youtube.com/watch?v=sSy2YXw4V5g

http://www.youtube.com/watch?v=v5ews4b9uhA

https://www.youtube.com/watch?v=EbfELeqm1qU&list=PL5xZmvvYELkUOr2a2BuIorS7NPXa17tuY

http://h10124.www1.hp.com/campaigns/enterprise/flash/es-hpucc-demo.swf


Why HP For Workplace and Mobility?

HP HP Experience HP advantage

Market Leader in Workplace Outsourcing

According to Forrester IDC

and Gartner

Excellence in transforming clients to new style of IT

Able to deliver best of breed between Traditional and Cloud

Solutions

Solutions across both IT Outsourcing and Applications

Invested in market leading Workplace & Mobility Portfolio

Globally consistent portfolio and best shore operations

Best partnerships in the Industry Citrix, Microsoft, SAP

Innovative Mobile applications capabilities

Leverages advantages from owning PPS Organization


Value To Our Customer

New New style of IT

Workplace strategy, transformation,

infrastructure and management to ensure effective achievement of

business objectives

Empowered employees,

customers & partners

Enriching customer

experience

Cost control

Improved productivity

Enabled Communities

Business agility

Advise Transform Manage

Services


End-to-end workplace services management

Proctor and Gamble

• End-user workplace management

• Supply and management of 112,000 workstations

• 130,000 e-mail mailboxes

• Onsite support at 618 locations in 74 countries

• Manages , transition and run environment to exceed SLA’s required for the service.

Business need

• End-user workplace management • supported with one global image in

700 sites in 75 countries • Follow-the-sun call centers

supporting 20 languages • 90% customer satisfaction, at or

above all SLAs • Onsite support at 618 locations in 74

countries • 5 million email messages/day with

99.8% delivered in <5 min., average 7 seconds

• Successful start-up –smooth transition on both Service Delivery and „in-flight‟ commitments

HP solution • Sustained high service levels • True global operation: • Expanded the full HP presence • Significantly expanded P&G‟s off-

shore capabilities • All-time high customer satisfaction • Top industry honor: P&G voted by

peers as “Shared Service Organization” of the year

• 50%+increase in revenues since partnership began

Client outcome


End-to-end mobile management

Example journey of one HP customer

• Growing demand for Bring Your Own Device (BYOD)

• Corporate desire to expand beyond BlackBerry reliance

• Need to ensure security on mobile devices?

Business need

• Deploy, manage Mobile Management service end2end

• Underlying infrastructure & security

• Mobile Management (MDM) software

• End-user support, including OTA enrollment, provisioning, config mgt

• Deliver monitoring and reporting, incl. automatic pull of key info, 24*7 visibility of all connected devices

• Services priced per device per month

HP solution

Services & technology featured

• Mobile Management Services

• Xenmobile (MDM tool)

• Corporate BYOD policy for Windows, iOS and Android devices

• Secure and controlled open environment, managed end-to-end and integrated with existing infrastructure and services

• Scalable solution accommodating corporate application management requests and future device models and employee productivity needs

• Support for 4,000 devices by end of 2012; 7,000 in 2013;10, 000 in 2014; then 1,000 additional devices per year

Client outcome


Valentino Fashion Group S.p.A designs and produces apparel and accessories for men and women for travel, business, leisure, and formal occasions. Valentino Fashion Group S.p.A was founded in 2005 and is based in Milan, Italy with additional offices in Paris, Hong Kong, New York, and Tokyo. Valentino wanted to transform the way it interacted with customers by expanding their presence of the web, developing a unique on-site showroom experience and creating a digital “look-book” that enabled review of new fashions only hours

after a fashion show in Paris.

Business Need Our HP team demonstrated how Valentino could achieve competitive benefits through a comprehensive transformation program. HP employed differentiated assets, accelerators, capabilities and a team of experts to facilitate the changes.

• HP Enterprise Services released an innovative IPad consumer application for Vogue Fashion Night in September 2010.

• In October 2010, a second IPad application was designed and delivered for the showroom to support sales department B2B processes.

• HP Enterprise services is continuously supporting and enhancing the solution

Featured Services & Technologies

• Applications Development Services

• Application Management Services

HP Solution

• Improved Brand awareness due to expanded presence on the web using web 2.0 features.

• Improved sales presentation capabilities that also enable cross- and up-selling functions as well as wish list management and order tracking.

• Reduced post-production time via use of showroom application that enables digital “lookbook”. The book is ready in the 24 hours after the fashion show in Paris, saving both paper/printing resources and money

Client Outcome

Valentino EMEA Fashion Retail

hp vision on mobility - home - the innovation group€¦ · innovative ipad consumer application...

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