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HPE Insight Remote SupportSoftware Version: 7.8

Release Notes

Document Release Date: August 2017

Software Release Date: August 2017

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of 88HPE Insight Remote Support 7.8: Release Notes

Contents

Preface 7Document purpose and audience 7

Product overview 7

Related documents 8

Document revision history 8

Sign up to receive Insight Remote Support communications 8

Support information 9

What is new with Insight Remote Support 7.8 10New functionality 10

New Hosting Device support 10

New product support 11

Overview 12Product architecture 12

What is a service event 13

What access level is required 13

Product support 13Supported Insight Remote Support versions 14

Installation process and prerequisites 15Installationmanagement and software updates 15

Content Level Updates 15Application Patch 15Manual Software Updates 15

Installation directory 16

Connectivity prerequisites 16

Hosting Device prerequisites 18Supported Hosting Device hardware 18

Minimum and recommended Hosting Device specifications 18

Number of Monitored Devices supported 20

Configuration Collection capabilities 20

Supported Hosting Device operating systems 23SupportedMicrosoft Windows operating systems 23Virtualization operating system support 24

Software prerequisite 25.NET Framework requirements 25


Access requirements 25Compatibility with other applications 26SupportedWeb browsers 26

HPE Servers 26HPE ProLiant Gen10 servers 26

HPE ProLiant Gen8 andGen9 servers 27Microsoft Windows support 32Linux support 33VMware ESX and ESXi support 35Microsoft Hyper-V support 35

HPE ProLiant G7 and earlier servers 36Microsoft Windows support 37Linux support 39VMware ESX and ESXi support 40Citrix XenServer support 40Microsoft Hyper-V support 41

HPE Integrity servers 41HP-UX support 42HP-UX machine check abort automatic analysis capabilities for HP-UX 11i v3 43Linux support 44Microsoft Windows support 45VMware vSphere support 46OpenVMS support 46

HPE BladeSystem Enclosures 47HPE Virtual Connect Modules 48HPE Fusion IO Accelerator 48

HP 9000 servers 48

HPE NonStop server systems 49NonStop Hosting Device hardware requirements 49

HPE AlphaServer systems 50OpenVMS support 50Tru64 UNIX support 50

Non-HPE servers 51

HPE Storage 51HPE P6000 Enterprise Virtual Array systems 51

HPE StoreVirtual storage (formerly P4000 SAN Solutions/LeftHand storage) 53

HPE P2000/Modular Smart Array systems 56

HPE StoreAll storage (formerly HPE IBRIX storage) 57

HPE StoreEasy storage (formerly Network Storage Systems) 58

HPE Storage Blades 59

HPE Insight Remote Support 7.8: Release Notes of 88

HPE Virtual Library Systems 60

HPE StoreEver Tape Libraries 60

HPE Tape Blades 61

HPE StoreOnce Backup (D2D) 62

HPE XP/P9000 Disk Arrays 63

HPE 3PAR StoreServ Storage 64

HPE Secure Key Manager 64

HPE Enterprise Secure Key Manager 64

HPE StoreFabric (formerly SAN Fibre Channel switches) 65HPE B-series Fibre Channel switches 65

HPE C-series Fibre Channel switches 66

HPE H-series Fibre Channel switches 67

HPE Networking Switches 68HPE ProVision-based switches (formerly E-Series/ProCurve) 68

Aruba 3810 switches 69

HPE Altoline switches 70

HPE Comware-based switches (formerly A-Series or H3C/3Com) 70

Mellanox InfiniBand Switches 72

Intel Omni-Path Switches 72

HPE Networking Routers 72

HPE Solutions 73

Rack and Power 75HPE Rack-mountable and Tower Uninterruptable Power Systems 75

Management platform integration 77HPE Systems Insight Manager 77

HPE SNMP Service Event Adapter 78

HPE OneView 78

HPE Operations Manager 78

SAP SolutionManager 78

HPE Insight Online integration 79


Issues and suggested actions 80Chrome browser version 53.0.2785.116 JavaScript errors 80

HPE ProLiant Gen8 servers are displayed by their serial number 80

HPE Authorized Channel Partner default settings may not be retained 80

Service events display an incorrect timestamp in the Insight RS Console 81

A device appears without a discovery taking place 81

Unexpected device discovery 81

Duplicate records created in Insight Online when the same device is discovered twice 81

Multiple location ID and partner configured 82

Unhealthy Monitoring & Collections even when protocols are setup correctly 82

Service Events are not displayed on the SIM All HPE Service Events page 82

Cannot log on to the Insight RS Console as an Administrator 82

HPRSMain service fails to start after upgrade 84

Command View for Tape Libraries device displays an error icon 84

WMI Mapper fails to start 85

HPRSMAIN service shutdown error 85

Appendix A: Updating existing Insight RS installations 86Upgrading from version 5.x 86

Port adjustments needed 87

Upgrading from previous versions of 7.x 87

Appendix B: Event Log Monitoring Collector 88


PrefaceDocument purpose and audienceThis document lists theminimum hardware, software prerequisites and supported products for installing andrunning the HPE Insight Remote Support 7.8 software.

Only products running the supported operating system versions with the specified prerequisites are eligible forsupport from Hewlett Packard Enterprise. By default, any unspecified products or operating system versionsnot listed in this document are considered to be unsupported.

If unspecified combinations of products and operating systems are configured to operate with the InsightRemote Support 7.8 solution, HPE will not support them or guarantee that they will work correctly or that theydo not negatively affect its operation.

See www.hpe.com/services/getconnected for more details.

This document is intended for HPE customers, HPE Authorized Partners, and HPE account teams. Thisdocument is intended to guide both HPE customers and HPE support personnel through the installation andconfiguration of Insight RS.

Product overviewInsight RS is a software solution that enables reactive and proactive remote support to improve the availabilityof supported servers, storage systems, and other devices in your data center. Insight RS relies on severalHPE components and communication between various software applications within the customer enterpriseand between the customer enterprise and HPE to deliver support services. Software components may beinstalled on the Hosting Device or onmonitored devices depending on their purpose.

Insight RS can be used on its own or can be integrated with HPE Systems Insight Manager (SIM).

For more information about Insight RS, go to: www.hpe.com/services/getconnected.

Important: To configure Insight RS correctly, it is essential that you read this document thoroughlybefore proceeding with the installation of Insight RS.


Preface

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Related documentsFor additional Insight RS documentation, go to: www.hpe.com/info/insightremotesupport/docs.

l HPE Insight Remote Support Release Notes

This document provides product details and information about whichmonitored devices and HostingDevices are supported for use with the Insight RS solution.

l HPE Insight Remote Support Quick Installation Guide

This document provides a checklist for installing and configuring Insight RS.

l HPE Insight Remote Support Installation and Configuration Guide

This document provides detailed information about installing and configuring Insight RS.

l HPE Insight Remote Support Monitored Devices Configuration Guide

This document provides information to configure the devices that will bemonitored by Insight RS.

l HPE Insight Remote Support Security White Paper

This document provides an overview of the security features available in Insight RS.

l HPE Insight Remote Support UpgradeGuide

This document provides information about upgrading Insight RS to version 7.8.

l HPE Insight Online Getting Started Guide

This document provides information about the prerequisites for using HPE Insight Online, and explains howto use Insight Online tomanage your company’s HPE devices, contracts and warranties.

Document revision historyEdition Software Version Publication Date Change Summary

1.0 7.8 August 2017 Initial release.

Sign up to receive Insight Remote SupportcommunicationsThe HPE Insight Remote Support product team uses HPE’s Support Communication process tocommunicate important news such as Engineering Advisories, Customer Advisories, Engineering Notices,and Customer Notices.

To sign up to receive Support Communications using HPE Subscribers Choice, go to:www.hpe.com/software/swupdatealerts.

When you subscribe, search for Insight Remote Support.


Preface

http://www.hpe.com/info/insightremotesupport/docs

http://www.hpe.com/software/swupdatealerts

Support informationHPE recommends you consult the Insight RS documentation to resolve issues. The documentation isdesigned to guide you through a successful installation and configuration. However, if you need furthersupport for Insight RS, help is available through HPE local Response Centers. For contact details, go to:www.hpe.com/us/en/services/get-connected.html#tehnical.

Before contacting support, you can check if your issue has a solution available. Note that a valid contract andHPE Passport log on is required to view issue solution documents.

To view Insight RS issue solutions, complete the following steps:

1. Go to www.hpe.com and browse toSupport→ Support & troubleshooting.

2. On the Troubleshooting tab, click See All to browse all product categories.

3. In theEnter product name/number field, type Insight Remote Support and click the search icon.

4. In the search results, click HPE Insight Remote Support Next Gen Software.

5. On the Top issues & solutions tab, click View all to see the solutions.


Preface

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What is new with Insight Remote Support 7.8New functionalityl Ability to tune the Insight RS database for large environments

In large environments where Insight RS monitors over 3,000 devices, the database can be tuned with thersadmin dbTune command so that the large database does not impact system performance.

l SMTP Authentication

Enable Insight RS to send email notifications utilizing SMTP servers that require authentication.

l Device export enhancements

Expanded details included in the following CSV report exports:

l Devices →Export Report

l Administrator Settings → Integration Adapters →Email Adapter→Device Health Status

l Command Line→ rsadmin unload –file <file_name>

l Device import enhancements when using the rsadmin load command

Enable CSV upload include device groups and Custom Delivery ID (CDID) to easemanagement in largeenvironments.

l Windows 2016 Hosting Device Support

Windows 2016 as a supported operating system for running Insight RS.

l Clear Message Board

Removemessages from the Insight RS message board when no longer needed.

l OpenSSLUpdate

OpenSSL library used by Insight RS has been updated to version 1.0.2j 26 Sep 2016.

New Hosting Device supportThe Insight Remote Support 7.8 release adds the following operating system support:

Operating System version support l Windows Server 2016, 64-bit (x64) DatacenterEdition

l Windows Server 2016, 64-bit (x64) Standard Edition

l Microsoft Hyper-V on Windows Server 2016

Table 3.1 New Hosting Device support introduced with Insight Remote Support 7.8


What is new with Insight Remote Support 7.8

New product supportThe Insight Remote Support 7.8 release supports the following new products for monitored devices in additionto all of those added in previous versions of Insight RS including all of the Content Level Updates.

HPE Servers l HPE ProLiant Thin Micro servers

l HPE ProLiant TM200

l HPE Integrity i6 servers

l HPE Integrity rx2800 i6 Server

l HPE Integrity BL860c i6 Server Blade

HPE Integrity BL890c i6 Server Blade

l HPE Integrity Superdome 2

HPE Storage Support for firmware updates to the following:

l HPE StoreEasy 1450 8TB SATA Windows Storage Server 2016 Storage

l HPE StoreEasy 1450 16TB SATA Windows Storage Server 2016 Storage

l HPE StoreEasy 1650 32TB SAS Windows Storage Server 2016 Storage

Table 3.2 New product support introduced with Insight Remote Support 7.8


What is new with Insight Remote Support 7.8

OverviewThis document is the Release Notes for the Insight Remote Support 7.8 software, which is a remote supportsolution that is scalable tomeet your needs and all of the capabilities and product coverage found in InsightRemote Support Standard. See "Updating existing Insight RS installations" on page 86 for more details.

Insight Remote Support 7.8 supports HPE servers, storage, and networking devices, providing you with thefollowing features and benefits:

l Automatically discovers and checks devices on your network to bemonitored ahead of the installation

l Installed on yourWindows Hosting Device or VMware®, Citrix or Hyper-V virtual guest and easilyconfigured tomonitor your environment

l Quicker and easier to install than any of the previous versions of Insight Remote Support

l Scalable to support up to 3,500 devices (see Number of Monitored Devices supported section for details)

l 24x7 real-time hardware event monitoring and secure Internet event submission help you identify andprevent potentially critical problems for your environment

l Automatic service request submission saves timemonitoring and reporting issues

l Intelligent analysis of issues provides faster restoration of your monitored devices to operational status

l Collection of configuration information from your devices to help HPE resolve problems more quickly andaccurately. Note, no business information is collected and the data is managed according to the HPE DataPrivacy policy

l HPE or your Authorized Channel Partner can propose recommendations that may improve yourenvironment if you give HPE specific permission to do so

l Optional, integration into HPE Systems Insight Manager and HPE Insight Online is available

l Retains all configurations during upgrade for existing Insight RS customers (see "Updating existing InsightRS installations" on page 86 for details)

l Insight RS Console and user documentation localized into ten languages: English, German, Spanish,French, Italian, Brazilian Portuguese, Russian, Japanese, Simplified Chinese, Korean

Insight RS checks every device's warranty and contract to make sure it has a valid HPE warranty or contract.If a device has no HPE warranty or contract, themonitoring health indicator in the Insight RS Console will bered. If this is red, then no service events will be analyzed or sent to HPE.

For customers who require integration with SAP SolutionManager or HPE Operations Manager, Insight RScan forward service events to other management applications when service events are sent to HPE. For moreinformation, see "Management platform integration" on page 77.

See "Updating existing Insight RS installations" on page 86 for information about upgrading to Insight RS 7.8.

For more details about Insight RS, see www.hpe.com/services/getconnected.

Product architectureInsight Remote Support leverages a distributed architecture that is divided into two types of systems: HostingDevice andMonitored Device.

l Hosting Device: This is aWindows ProLiant server orWindows virtual guest on a VMware, Citrix orHyper-V virtual machine that hosts the Insight Remote Support application and initiates all central remotesupport operations. This includes the collection of events and configuration information from themonitored


Overview

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devices, and transmission of this information securely to HPE for fast and effective problem resolution.

l Monitored Device: These are the supported hardware devices that aremonitored for hardware events andfrom which configuration information is collected. The events and collections are gathered by the InsightRemote Support application on the Hosting Device and then securely transferred to HPE. Response fromHPE or your preferred HPE Authorized Channel Partner will be delivered in line with the warranty orcontractual support agreement purchased for the device reporting a failure.

What is a service eventInsight RS monitors a customer’s hardware environment for service events that require action from theService Provider (HPE Channel Partner and/or HPE services team) or customer. For themost part,actionable service events require replacing a failed Field Replaceable Unit (FRU) or Customer ReplaceableUnit (CRU) in themonitored hardware. Non-actionable events are filtered out, and actionable service eventsare forwarded to HPE. Insight RS monitors hardware for hard failures from amajor component on thehardware such as CPU, disk, memory, and power supply, and these will trigger a service eventcommunication to HPE. In addition, Insight RS monitors hardware for soft errors, and in some instances,when the number of soft errors exceeds a specific threshold, an event is sent to HPE. Local only events suchas power failures, which are non-actionable by HPE, may also appear in the Insight RS Console so thatcustomers can resolve the issue. Further details regarding what classifies as an actionable service event isHPE confidential information.

What access level is requiredYoumust have administrative rights to Microsoft Windows on the Hosting Device to install and configureInsight RS. For more information, see "Access requirements" on page 25.

After installation you can configure Insight RS to use Active Directory for access if desired. For moreinformation, see theHPE Insight Remote Support Installation and Configuration Guide.

Important: The rsadmin command is a powerful tool that can be used tomanage the Insight RSapplication. The rsadmin command is executable by any local users on the Hosting Device. HPErecommends that you restrict access to the Hosting Device to only authorized users to preventunwanted changes to the Insight RS configuration on the Hosting Device.

Important: Insight RS requires administrator access to themonitored devices. Discovery andcollections require privileged access in order to retrieve information about themonitored devices.

Product supportIt is always advisable that you read the Insight Remote Support Installation and Configuration Guide beforeinstallation. This document is designed to help and guide you through a successful installation andconfiguration. However, if you need further support for Insight Remote Support then this is available throughyour local HPE Response Center. Please refer to www.hpe.com/services/getconnected, where you will find awealth of information on Insight Remote Support. This includes access to FAQ's, peer to peer forums, and thecontact details of HPE Support.

Before contacting support, you can check if your issue has a solution available. Note that a valid contract andHPE Passport log on is required to view issue solution documents. To view Insight RS issue solutions,complete the following steps:


Overview



1. Go to www.hpe.com and browse toSupport→ Support & troubleshooting.

2. In the Find by product field, type Insight Remote Support and click Go.

3. In the search results, click Insight Remote Support Next Gen Software.

4. In theMost viewed solutions pane, click View all to see the solutions.

Supported Insight Remote Support versionsThe support policy is to support the current and the previous version of the Insight Remote Support solutionand its software components. To this end, HPE strongly advises that customers always upgrade to the latestInsight Remote Support version and its components whenmade available through the embedded softwareupdate capability.


Overview

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Installation process and prerequisitesInstallation management and software updatesThe latest Insight Remote Support software is always available for download from HPE Software Depot. Allsubsequent updates will continue to bemanaged as you have defined during installation, but can be alteredthrough theAdministrator Settings→ Software Updates page. HPE always recommends installing thelatest software available by enabling theAutomatically Download and Install option from the AutomaticUpdate Level drop-down list to benefit from the latest features and product support.

Content Level UpdatesInsight Remote Support 7.8 includes a feature to be able to introduce new product support and new intelligentanalysis rules on a regular basis. These updates, where just these capabilities are updated, are known asContent Level Updates and aremade available through theAdministrator Settings→ Software Updatespage. The CLU package is not amandatory update. Only apply the CLU package if you need support for thedevices listed for the CLU release in "What is new with Insight Remote Support 7.8" on page 10.

Content Level Updates (CLUs) are provided as additional content to a current release and are alwaysincorporated into the next release. If available, Content Level Updates are automatically applied to a newinstallation of a release and when two or several subsequent CLUs aremade available, the latest version willautomatically include any of the previous Content Level Updates.

If you have your Automatic Update Level set toAutomatically Download and Install, the CLU update willinstall without intervention. If you do not have theAutomatically Download and Install Automatic UpdateLevel set, you will have tomanually apply the CLU update.

Application PatchKnown issues are addressed with an Application Patch to a current release when required via the embeddedsoftwaremanagement capability. These updates are also incorporated into the next release of Insight RemoteSupport.

Manual Software UpdatesInsight Remote Support 7.8 offers optional manual software updates. This is applicable for customers, whohave very specific requirements for controlling the source of any software in a production environment, it ispossible to download and store a particular version of Insight Remote Support and disable the automaticsoftware updates.

Important: HPE strongly recommends that manual software updates are not enabled for anycustomer who does not have a legal or strong audit requirement to do so, since updates enable HPEto automatically supply new software components that contain new product support, improvedcapabilities and fixes for any known issues including security. Also, manual software updates tothese systems will require a re-installation of a new Software Depot image of all the components(configuration details are retained) rather than just accepting the new softwaremade availablethrough the embedded softwaremanagement capabilities.

Patch and Content Level Update versions of Insight Remote Support are notmade available for download andinstall from HPE Software Depot. The intermediate updates that address known issues (Application Patch)and that add new device coverage (Content Level Updates) are only made available via the embedded


Installation process and prerequisites

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software updates capability. These are included in the next version for those wishing to domanual softwareupdates.

Installation directoryInsight Remote Support 7.8 can be installed in a location other than the default directory (C:\ drive). Thisincludes the default location for program files, configuration files, database files, and log files.

Note: Installation directories must be seen by Microsoft Windows as local drives and not networkdrives. Insight RS cannot be executed from a single shared disk by multiple computers.

Multi-byte character input is fully supported within the Insight Remote Support 7.8 software.

If you encounter any problems during installation, view the installation log file, located in the following location:

C:\ProgramData\HP\RS\LOG\rsinstall.log

This is the default file location, and it will be different if you chose a different log file location during installation.

Note: The C:\ProgramData folder is a hidden folder, so youmay need to set your folder options toshow hidden folders.

Connectivity prerequisitesMake sure that the correct firewall openings are configured to allow communication with HPE. Insight RemoteSupport communicates over HTTPS/443 to submit incidents to and retrieve entitlement information from HPESupport. HPE strongly recommends configuring only the alias, see Required firewall setting below.

Alias Protocol Description

FirewallSetting

api.support.hpe.com HTTPS Used by the Insight Remote Support software to submit incidentsto and retrieve contract and warranty information from the HPEdata center

Table 3.3 Required firewall setting

Youmust open port 7906 on the Hosting Device to access the Insight Remote Support components on theHosting Device from other systems inside of the same network. Alsomake sure that Windows firewall allowsthe connection to port 7906.

For a complete list of ports used by Insight RS, see theHPE Insight Remote Support Security White Paper atwww.hpe.com/info/insightremotesupport/docs.

See the "Port adjustments needed" on page 87 section for required port adjustments when upgrading InsightRemote Support.




Important: IPv4 networking protocol is the only supported version. Currently, IPv6 is not supportedand needs to be disabled on the Hosting Device.

The Hosting Device requires a static IP address. Dynamic IP addresses are not supported.Changing the static IP address of the Hosting Device after Insight RS installation is not supportedand requires reinstallation of Insight RS.

Network Address Translation (NAT) is not supported for communications between the HostingDevice andmonitored devices.

To communicate with monitored devices that use SNMP, the Hosting Devicemust have SNMP installed andenabled, and the SNMP Trap Service Startup Typemust be set toAutomatic.



Hosting Device prerequisitesThe Insight Remote Support software requires that the Hosting Device is an HPE ProLiant server runningMicrosoft Windows, to allow themonitoring of itself, since this device is critical for themanagement andmonitoring of your whole IT infrastructure. The Hosting Device can also be installed in aWindows virtualguest on a VMware, Citrix or Hyper-V virtual machine on a supported HPE ProLiant server.

In addition, the Hosting Device needs tomonitor itself for potential problems. This requires the installation andconfiguration of the appropriate HPE Insight Management Agents or HPE Insight Management WBEMProvider. Refer to the "HPE ProLiant G7 and earlier servers" on page 36 section for more details.

Although it is not mandatory, HPE strongly recommends that the Insight Remote Support Hosting Device iscovered by a valid warranty or HPE support contract obligation. The Hosting Device is a critical component ofthis solution so keeping it in a healthy condition is of prime importance to ensure effectivemonitoring.

The Hosting Device canmonitor amaximum of 3,500 devices (see "Number of Monitored Devices supported" on page 20). Tomonitor more than 3,500 devices, you can set upmultiple Hosting Devices in yourenvironment. However, to avoid duplicate reporting of events and data, make sure you do notmonitor thesame device by multiple Hosting Devices.

Operating system and hardwaremodel support are specific to the Hosting Device as follows.

Supported Hosting Device hardwareHPE Insight Remote support is supported only on HPE ProLiant servers:

l For up to 2,500 devices, any HPE ProLiant G4 or above (x64 system) with at least 4 CPU cores and withInsight Management Agent orWBEM Provider support

l For 2,500 to 3,500 devices, any HPE ProLiant G7 or above (x64 system) with at least 4 CPU cores andwith Insight Management Agent orWBEM Provider support

Refer to the "HPE ProLiant G7 and earlier servers" on page 36 section below for more details of InsightManagement Agent orWBEM Provider support.

Note that ProLiant Gen8MicroServers are supported as Hosting Devices.

Important: iLO port sharing is not supported on a ProLiant Gen8/Gen9 Hosting Device.

Important: ProLiant 100 Series servers, with the exception of the ProLiant G6 1x0 Series servers,are not supported as a Hosting Device to host Insight Remote Support since they do not offer adiagnostic agent to monitor themselves.

ProLiant 1x5 series servers are not supported as they do not have any diagnostic agent support tomonitor themselves.

Minimum and recommended Hosting DevicespecificationsThe Hosting Device should be aMicrosoft Windows ProLiant server that meets the following specifications inorder to ensure that it performs and is available at a high level.


Hosting Device prerequisites

A large variety of Microsoft Windows ProLiant servers can be used as a Hosting Device for this purpose,dependent on the size of monitored andmanaged environment.

This section provides guidance that wouldmake any particularWindows ProLiant model and configurationsuitable or not beyond the operating systems and hardware platforms described above.

The section below provides some examples of Hosting Device server specifications compared to the numberof devices that are required to bemonitored. The specification can be affected by a number of factors:

l The type and power of theWindows ProLiant server selected

l The number of devices monitored andmanaged

l If the Hosting Device is also being used for other optional management applications (e.g. SIM)

l Any application sharing the sameHosting Device

Hence, it is not possible to give exact advice on which specification will be required. If performancedegradation is observed, it is likely that the server may need to be compared to the followingrecommendations outlined below.

If problems are being encountered, you will be required tomeet theminimum requirements in order to gainHPE support. Not meeting theminimum specification can cause the solution not to load, to stop or to havesignificant performance degradation.

The following tables outline theminimum and recommended Hosting Device specifications based on theresults of HPE's quality assurance and performance testing for specific environments.

Since a large variety of Windows ProLiant servers can be used as a Hosting Device and processor speedalone does not indicate the power of a server, the following sizings are examples of recommendedconfigurations according to the size of themonitored environment.

Memory Size Free Disk Space

Up to 500 devices Minimum 8 GB for new installations

Recommended 8 GB, 12 GB if usingSIM

2 GB during a new full installation

24 GB for operation1

Up to 2,500devices

Minimum 12 GB for new installations



64 GB for operation1

Up to 3,500devices

Minimum 16 GB for new installations



300 GB for operation (must be at least 150 GBfree)1

Table 3.4 Hosting Device sizing requirements based on number of managed devices

1 The disk space requirements are affected by the number and type of devices if collections are configured(collections are enabled by default, are strongly recommended and in some cases a requirement of the contracttype). Please see the Configuration Collection capabilities section below for details.

For larger number of devices, it is recommended during installation to configure the destination folder for thedatabase and log files to be on different volumes to increase the performance of the application. See theInsight Remote Support Installation and Configuration Guide atwww.hpe.com/info/insightremotesupport/docs for details.




Important: If you are installing or retaining HPE Systems Insight Manager on the sameHostingDevice, then the extra resources and requirements needed for this application should be addedaccordingly. See theHPE Systems Insight Manager Installation and Configuration Guide forWindows at www.hpe.com/info/insightmanagement/docs for details.

Number of Monitored Devices supportedThis solution has been optimized to support up to 3,500monitored devices per Hosting Device. If you need tomanagemore devices then HPE strongly recommends that you leveragemultiple Insight Remote Supportinstallations, either onmultiple physical servers or installed on its own supported virtual machine.

Normally, each physical device counts as onewhen calculating the overall maximum device number, e.g. aProLiant server and its ILO 4 only count as a single device. However, there are some exceptions that need tobe taken into account as listed below. The device count is based on the frequency and size of collections, andthe Hosting Device resources required to gather the collections for the device type.

l HPE ProLiant Gen8 and later servers using the embedded iLO 4 capabilities when AHS collections areturned on, count as 5 devices (without AHS collections, each server counts as one device)

l Each networking switch counts as 4 devices

l Each HPE StoreVirtual 4xxx Storage Node counts as 30 devices

l Each HPE StoreAll Network Storage System counts as 4 devices

l Each Tape Library counts as 4 devices

l Each HPE P2000/MSA device counts as 4 devices

l Each HPE P6000 Enterprise Virtual Array counts as 8 devices

l Each VMware® vCenter™ server installation counts as 4 devices

l Any device that is configured as part of a SAN collection, adds an additional count of 4 devices

Configuration Collection capabilitiesInsight Remote Support 7.8 has the ability to collect configuration information from your monitored devicesmanaged centrally from the Hosting Device.

These services are initiated when the devices register and further collections are automatically scheduled bydefault. These configuration collections enable the following:

l HPE Support to provide improved technical support.

l Data collections provide HPE (or your nominated HPE Authorized Channel Partner) with information on themonitoring health of each of your devices. This is displayed in Insight Online if you have chosen this option.

l Certain HPE Proactive services have amandatory requirement for remote support monitoring andcollections enabled on all devices for the customer to receive all the features and service deliverablesprovided under the service. This means HPE is not obligated to provide delivery of proactive entitlementsfor disabled collections for these devices until such time as the remote support monitoring & collectionfunctionality is restored.

l Optionally, if during installation or subsequently you have requested HPE or your preferred HPE AuthorizedChanel Partner to provide recommendations that may improve your environment.



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Important: Dependent on the collection type, additional disk space needs to be allocated to allowconfiguration collections to operate correctly. Note, all collections have a number that are retainedfor historic records. Additionally, collections are compressed by a ratio of ten to onewhen they areretained but consideration for disk space should be given if multiple collections are run at the sametime. The only exception is Active Health System (AHS) Collections that are not compressed.Please see "Collection types and disk space requirements" below for details on how to calculate therequired disk space.

Schedule frequency(default schedule)

Average size percollection(compressed)

Number ofcollectionsretained

Active Health System (AHS) Collection

Applicable for HPE ProLiant Gen8 and Gen9 servers only, independent if the server is using the embeddedmanagement capabilities in the iLO 4 or using a diagnostic agent installed on the operating system.

HPE ProLiant Gen8 and Gen9 Weekly 25 MB 3

Server Basic Configuration Collection

Windows and Linux on HPE ProLiant Monthly 200 KB 5

VMware® ESX® and VMware® ESXi™ onHPE ProLiant

Monthly 75 KB 5

HP-UX Monthly 800 KB 5

HPE Integrity Superdome 2 OnboardAdministrator

Monthly 10 KB 5

HPE Integrity Superdome X OnboardAdministrator

Monthly 18 KB 5

HPE Integrity Superdome X partition (SLES,RHEL, Windows 2012 R2, VMware vSphere)(size per partition)

Monthly 18 KB 5

OpenVMS Monthly 35 KB 5

Onboard Administrator for c-class Enclosures Monthly 20 KB 5

Virtual Connect Modules Monthly 10 KB 5

StoreVirtual (P4000) Family Configuration Collection

HPE StoreVirtual 4xxx (P4000 SAN Solutions) Daily 900 KB 7

Network Configuration Collection

HPE ProVision-based Switches (E-Series/ProCurve)

Weekly 100 KB 5

HPE ComWare-based Switches (A-Series/3Com)

Weekly 13 KB 5

HPE Networking Routers Weekly 18 KB 5

Table 3.5 Collection types and disk space requirements



Schedule frequency(default schedule)

Average size percollection(compressed)

Number ofcollectionsretained

VMware vCenter Server Collection

This collection size includes all the configuration information from VMware vCenter and all of its virtual machines.The size varies based on the size and complexity of the cluster being monitored. More virtual machines in thecluster will increase the size.

VMware vCenter Server Weekly 5 MB 3

Storage Configuration Collection

P6000 Enterprise Virtual Arrays Weekly 250 KB 5

HPE StoreFabric SAN switches Weekly 100 KB 5

HPE StoreEasy Storage (Commercial NAS) Monthly 450 KB 5

HPE ESL/HPE StoreEver EML/HPE StoreEverMSL

Weekly 25 KB 5

HPE SureStore 2000 (Modular Smart Arrays) Weekly 100 KB 5

InfiniBand switches Weekly 100 KB 5

SAN Configuration Collection

These collections are in addition to the collections listed above but are only required to fulfill the deliverables of aSAN Proactive Services contract

HP-UX Weekly 800 KB 5

OpenVMS Weekly 35 KB 5

Windows/Linux on HPE ProLiant Weekly 200 KB 5

Virtual Connect Modules Weekly 10 KB 5

P6000 Enterprise Virtual Arrays Weekly 250 KB 5

HPE ESL/HPE StoreEver EML/HPE StoreEverMSL

Weekly 25 KB 5

HPE StoreFabric SAN switches Weekly 100 KB 5

HPE StoreVirtual 4xxx (P4000 SAN Solutions) Weekly 900 KB 5

HPE SureStore 2000 (Modular Smart Arrays) Weekly 100 KB 5

Virtual Library Systems Weekly 5 KB 5

InfiniBand switches Weekly 100 KB 5

Operational collections

This collection is manual on request from HPE Support.

Support Data Collection On demand 10 MB 2

Table 3.5 Collection types and disk space requirements, continued

Collections require no additional collection agent on your monitored devices and are by default turned on.Collections are not available for all devices.



Supported Hosting Device operating systemsInsight Remote Support 7.8 can be installed on aWindows HPE ProLiant server or on aWindows virtualguest on a VMware, Citrix or Hyper-V virtual machine.

Supported Microsoft Windows operating systemsThe followingMicrosoft Windows operating system versions are supported with English, French, Italian,German, Spanish, Dutch, Traditional Chinese, Simplified Chinese, Korean, and Japanese InternationalServer. Operating systems are not supported unless included in the below list.

Important: Only 64-bit (x64) versions of Microsoft Windows operating systems are supported.

l Microsoft Windows Server 2016

l Standard Edition

l Datacenter Edition

Support forWindows Server 2016 requires the installation of theWindows Server 2016 graphical userinterface components (Windows 2016 Server with Desktop Experience).

l Microsoft Windows Server 2012 R2

l Standard Edition


l Microsoft Windows Server 2012

l Standard Edition


l Microsoft Windows Server 2008 R2 for x64 including Service Pack 1

l Standard Edition

l Enterprise Edition

l Microsoft Windows Server 2008 Service Pack 2 for x64

l Standard Edition



l Microsoft Windows Web Server 2008 Service Pack 2 for x64

Installing Insight RS on an HPE StoreEasy Storage system is supported when Insight RS monitors only theStoreEasy Storage system and the storage presented to the system.

l Windows Storage Server 2012 R2

l Standard edition

l Windows Storage Server 2012

l Standard edition

l Windows Storage Server 2008 R2



l Standard edition

l Enterprise edition

l Windows Storage Server 2008 Service Pack 2

l Standard edition

l Enterprise edition

Important: Installing or upgrading Insight Remote Support on aMicrosoft Windows serverconfigured as a domain controller is not supported.

Important: Support for Microsoft Windows Server is limited to the full server version only and is notavailable for the core version as much of the required functionality is unavailable in this version. Thisalso excludes Windows Server core versions running the Hyper-V role.

HPE recommends installing and enabling HPE Insight Management WBEM Providers on the Hosting Devicein addition to SNMP.

SIM and Insight RS support different versions of theMicrosoft Windows operating system. If you intend tosynchronize Insight RS with SIM, make sure the Hosting Device operating system is supported by both SIMand Insight RS. For SIM operating system support, see theHPE Insight Management Support Matrix athttp://www.hpe.com/info/insightmanagement/docs.

Virtualization operating system supportWhen running the Hosting Device in a virtual environment, HPE recommends increasing the CPU andmemory recommendations by 10% when the Virtual Machine (VM) is created. Note, do this for each VMadded to the ProLiant as it is possible to runmultiple Insight Remote Support VMs on one physical server ifenough resources are available.

Microsoft Hyper-V support

Hyper-V virtual machines are supported if theMicrosoft Windows virtual guest operating system is asupported Hosting Device operating system.

The followingMicrosoft Windows versions are supported:

l Microsoft Hyper-V Server 2016

l Microsoft Windows Server 2016 using Hyper-V role

l Microsoft Hyper-V Server 2012 R2

l Microsoft Windows Server 2012 R2 using Hyper-V role

l Microsoft Hyper-V Server 2012

l Microsoft Windows Server 2012 using Hyper-V role

l Microsoft Windows Server 2008 R2 using Hyper-V role

VMware operating system support

The following VMware versions are supported:

l VMware vSphere® ESXi 6.0

l VMware vSphere ESXi 5.5 including Update versions



http://www.hpe.com/info/insightmanagement/docs

l VMware vSphere ESXi 5.1 including Update versions

l VMware ESXi Server 4.0, 4.1, 5.0

l VMware ESX Server 4.0 and 4.1 including Update versions

A compatibility support matrix for VMware ESX and ESXi can be found at:h17007.www1.hpe.com/us/en/enterprise/servers/supportmatrix/vmware.aspx.

Support is provided on a VMware ESX or ESXi supported HPE ProLiant server utilizing 64-bit VMware GuestsrunningWindows Server 2008 or 2012 variants as described in the "SupportedMicrosoft Windows operatingsystems" on page 23 section above.

Support is provided for the following VMware vSphere capabilities when the Hosting Device is installed in aVMwareWindows virtual machine:

l VMware vSphere® vMotion® when the Hosting Device is moved to another server in the same cluster

l VMware vSphere Fault Tolerance to provide Hosting Device hardware resilience using two servers runningin parallel for continuous fault tolerance for an Insight Remote Support installation. For details of thiscapability please refer to http://www.vmware.com/products/vsphere/features/fault-tolerance.html.

Important: VMware vCenter features that are not supported on a Virtual Machine based HostingDevice include VM cloning, VM copying and Physical to Virtual (P2V)Migrations with the VMwarevCenter Converter. Supported VMware vCenter features include VMware Distributed ResourceScheduler (DRS) and VMware High Availability (HA).

Citrix XenServer operating system support

The following Citrix XenServer versions are supported:

l Citrix XenServer 6.0, 6.1 and 6.2 including Update versions

l Citrix XenServer 5.5 and 5.6 including Update versions

A compatibility support matrix for HPE ProLiant servers running Citrix XenServer can be found ath17007.www1.hpe.com/us/en/enterprise/servers/supportmatrix/xenserver.aspx.

Software prerequisite.NET Framework requirementsl Microsoft .NET Framework 3.5 or later is required

This is aWindows component and can be found in the Add/Remove Features dialog in the Server Manager. If.NET Framework 3.5 is not listed, we strongly advise that you obtain it and any patches or updates on aregular basis from theMicrosoft web site.

Access requirementsTo install Insight RS, youmust have administrative rights to Microsoft Windows on the Hosting Device.Insight RS requires use of the sameWindows account on the Hosting Device to install and configure InsightRS.



http://h17007.www1.hpe.com/us/en/enterprise/servers/supportmatrix/vmware.aspx

http://www.vmware.com/products/vsphere/features/fault-tolerance.html

http://h17007.www1.hpe.com/us/en/enterprise/servers/supportmatrix/xenserver.aspx

Important: Due to enhanced security features inWindows 2008 and later, HPE recommends thatyou run the installation as user administrator or as a user in the Administrators group.

Compatibility with other applicationsThe Insight Remote Support software is compatible with the following applications, being installed on thesameHosting Device:

l Systems Insight Manager (SIM) 7.2.2 through 7.6

SIM and Insight RS support different versions of theMicrosoft Windows operating system. If you intend tosynchronize Insight RS with SIM, make sure the Hosting Device operating system is supported by both SIMand Insight RS. For SIM operating system support, see theHPE Insight Management Support Matrix atwww.hpe.com/info/insightmanagement/docs.

For more details on the integration with Systems Insight Manager, please see the "Management platformintegration" on page 77 section below.

Supported Web browsersl Microsoft Internet Explorer, versions 9.x, 10.x and 11.x

l Mozilla Firefox, versions 49.x

l Google Chrome, version 53.x

HPE ServersInsight RS supports monitoring and collections for the following HPE Servers.


HPE ProLiant Gen10 serversBecause Insight RS monitors ProLiant Gen10 servers through the iLO 5, Insight RS supports any operatingsystem that is also supported on the hardware. However, if you want Insight RS to gather operating systeminformation youmust install Agentless Management Service (AMS) on the ProLiant Gen10 server for thatparticular operating system.

For a detailed list of supported operating systems on ProLiant servers, see www.hpe.com/info/ossupport.

The following HPE ProLiant Gen10 servers are supported:

Important: HPE ProLiant Gen10 servers require the Content Level Update 7.7.0.58 to be supportedby Insight RS.


HPE Servers


http://www.hpe.com/info/ossupport

ProLiant series Server model

HPE ProLiant DL servers l HPE ProLiant DL360 Gen10 servers

l HPE ProLiant DL380 Gen10 servers



HPE ProLiant BL servers l HPE ProLiant BL460c Gen10 servers

HPE ProLiant XL servers1 HPE Apollo 6000 systems:

l HPE ProLiant XL230k Gen10 servers

Table 3.6 Supported HPE ProLiant Gen10 servers

1Insight RS does not support monitoring of the Apollo chassis. Insight RS supports monitoring of the servers withinthe chassis.

HPE ProLiant Gen8 and Gen9 serversTheminimum supported iLO 4 firmware version to register Insight Remote Support through the iLO 4 is:

l For HPE ProLiant Gen8 servers: Version 1.10 or later is required.

l For HPE ProLiant Gen9 servers: Version 2.00 or later is required.

Important: To address third-party software vulnerabilities, HPE recommends using iLO 4 2.03 orlater. To access the iLO 4 2.03 or later web interface, youmust enable TLS in your browser. TLS isthe successor to Secure Sockets Layer (SSL).

You can download the latest firmware from the HPE website: www.hpe.com/support/ilo4.

Note:When connecting to a ProLiant Gen8 or later server through the iLO, the iLOwill maintain aconnection to Insight RS even when the operating system of the server has changed or after anupdate to the iLO firmware.

HPE ProLiant Gen8 andGen9 servers can be configured for Insight Remote Support using one of thefollowing threemethods (for information provided by eachmethod, see "Information provided by AgentlessManagement and Insight Management Agents" on the next page):

Important: Only one configurationmethod should be selected; attempting to configuremore thanone will result in an unsupported configuration. For instructions on how to configure Insight RemoteSupport for HPE ProLiant servers, please see theHPE Insight Remote Support Monitored DevicesConfiguration Guide at www.hpe.com/info/insightremotesupport/docs.

1. Register with an Insight Remote Support 7.8 Hosting Device through the HPE ProLiant iLO 4 orIntelligent Provisioning interface.

2. Discover the HPE ProLiant server iLO 4 directly from the Insight RS Console.

3. Install the appropriate diagnostic agents and then discover the HPE ProLiant server itself (not the iLO 4)from the Insight RS Console.


HPE Servers

http://www.hpe.com/support/ilo4


This requires the installation and configuration of the appropriate HPE Insight Management (IM) Agentsor HPE Insight Management WBEM Providers on these servers. HPE recommends installing HPEService Pack for ProLiant (SPP) 2012.06.0 (B) or higher. For details see www.hpe.com/servers/spp.

Important: If you use SNMP Agents orWBEM Providers youmust still add RIBCL protocol credentialsin the Insight RS Console; RIBCL is required for AHS Collections and for Insight RS tomonitor theserver.

Tip: You can use RIBCL XML scripts to register a group of servers. For more information, see theiLO 4 Scripting and Command Line Guide at www.hpe.com/info/ilo/docs. You can also downloadsample scripts forWindows and Linux.

Important: Ensure that the Agentless Management Service (AMS) is enabled, the operatingsystem is running and theRemote Insight Board Common Language Protocol (RIBCL) credentialsfor the device are entered in the Insight RS Console before registering with Insight RemoteSupport.

Component Agentless Management withoutAMS1

Agentless Managementwith AMS1

Insight ManagementAgents1,2

Serverhealth

l Fans

l Temperatures

l Power supplies

l Memory

l CPU

l Fans

l Temperatures

l Power supplies

l Memory

l CPU

l Fans

l Temperatures

l Power supplies

l Memory

l CPU

Storage l Smart Array3

l SMART Drive Monitoring(connected to Smart Array)

l Internal and external drivesconnected to Smart Array

l Smart Storage battery monitoring(supported servers only)

l Smart Array3

l SMART Drive Monitoring(connected to SmartArray, Smart HBA, andAHCI)

l Internal and externaldrives connected toSmart Array

l Smart Storage batterymonitoring (supportedservers only)

l NVMe drives4

l Smart Array

l SMART Drive Monitoring(connected to SmartArray, Smart HBA, andAHCI)

l SAS/SATA HBA/RAID

l Fibre Channel/iSCSI

l Tape

l External storage

Network l MAC addresses for embeddedNICs

l Physical link connectivity and linkup/link down traps for NICs thathave NC-SI over MCTP

l Fibre Channel adapters thatsupport Hewlett PackardEnterprise vendor-defined MCTPcommands5

l MAC and IP address forstandup and embeddedNICs

l Link up/link down traps6

l NIC teaming information

l Supported Fibre Channeladapters

l MAC and IP addressesfor standup andembedded NICs

l Link up/link down traps

l NIC teaming information

l VLAN information

Table 3.7 Information provided by Agentless Management and Insight Management Agents


HPE Servers

http://www.hpe.com/servers/spp

http://www.hpe.com/info/ilo/docs

http://h20566.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_1cb36523d7474ac79a4a6c5d71

http://h20566.www2.hpe.com/hpsc/swd/public/detail?swItemId=MTX_6d758e6b5d4a48f28d9458b689

Component Agentless Management withoutAMS1

Agentless Managementwith AMS1

Insight ManagementAgents1,2

Other l iLO data

l Firmware inventory

l Device inventory

l iLO data

l Firmware inventory

l Device inventory

l OS information (hostSNMP MIB)6

l Driver/service inventory

l Logging events to OSlogs7

l iLO data

l OS information (hostSNMP MIB)

l Performance data

l User-configurablethresholds

l Logging events to OSlogs

l Clustering information

Prefailurewarrantyalerts

l Memory

l Drives (physical and logical)

l Memory

l Drives (physical andlogical)

l Memory

l Drives (physical andlogical)

Table 3.7 Information provided by Agentless Management and Insight Management Agents, continued

1 The Agentless Management without AMS column represents the basic iLO configuration without AMS or theInsight Management Agents. Server configurations with AMS or the Insight Management Agents provide the sameinformation as the basic iLO configuration, as well as the information that is listed in the Agentless Managementwith AMS and Insight Management Agents columns.2 Supported servers only. For more information, see the server specifications.3 This configuration does not write the same OS logs as the Insight Management Agents. For example, RAID devicestatus is not reported.4 Supported with iLO 4 2.30 and later.5 Supported with iLO 4 2.50 and later.6 The data supplied by Agentless Management is not as extensive as the data supplied by the SNMP agents.7 iLO 4 1.05 and later supports AMS-based OS logging for Linux (/var/log/messages for Red Hat and/var/log/syslog for SUSE Linux Enterprise Server , Debian, and Ubuntu), Windows, and VMware. iLO 4 1.10and later supports Smart Array logging.

Formore information on using the Agentless Management Service compared to operating system agents, seethe document HPE Agentless Management and the transition from OS-based agents ath20195.www2.hpe.com/V2/getpdf.aspx/4AA6-6053ENW.pdf.

For more information on iLO 4 and Agentless Management Service (AMS), see theHPE iLO 4User Guideavailable at www.hpe.com/info/ilo/docs.

Important: If you want to monitor attached devices you need to install theHPE Service Pack forProLiant as detailed in the ProLiant server section that corresponds to the operating system below.RIBCL credentials are required for all HPE ProLiant Gen8 andGen9 servers regardless if theembedded capabilities or the diagnostic agent are used.

Important:When setting up the iLO 4, it is important to set the time zone. If the time zone is notset, events sent to Insight Remote Support are displayed with a GMT offset. In iLO 4, browse toAdministration→Network→ SNTP Settings to set the correct time zone.


HPE Servers

http://h20195.www2.hpe.com/V2/getpdf.aspx/4AA6-6053ENW.pdf

http://www.hpe.com/info/ilo/docs

Note: Insight RS supports iLO Shared Network Port and NIC Teaming. NIC Teaming supportrequires iLO 4 firmware version 1.40 or greater.

Note: Insight RS supports Network Functions Virtualization (NFV) hardware infrastructuremonitoring.

The following HPE ProLiant Gen8 andGen9 servers are supported:


HPE ProLiant MicroServer l HPE ProLiant MicroServer Gen8

HPE ProLiant ML servers l HPE ProLiant ML10 v2 servers

l HPE ProLiant ML30 Gen9 Server

l HPE ProLiant ML110 Gen9 servers



l HPE ProLiant ML310e Gen8 servers

l HPE ProLiant ML310e Gen8 v2 server

l HPE ProLiant ML350p Gen8 servers

l HPE ProLiant ML350e Gen8 servers1

Table 3.8 Supported HPE ProLiant Gen8 and Gen9 servers


HPE Servers


HPE ProLiant DL servers l HPE ProLiant DL20 Gen9 Server










l HPE ProLiant DL320e Gen8 servers

l HPE ProLiant DL320e Gen8 v2 servers

l HPE ProLiant DL360e Gen8 servers1

l HPE ProLiant DL360p Gen8 servers

l HPE ProLiant DL380e Gen8 servers1




l HPE ProLiant DL560 Gen8 servers1


HPE ProLiant BL servers l HPE ProLiant BL460c Gen9 servers

l HPE ProLiant BL420c Gen8 servers1

l HPE ProLiant BL460c Gen8 servers

l HPE ProLiant BL465c Gen8 servers

l HPE ProLiant BL660c Gen8 servers1

HPE ProLiant SL servers l HPE ProLiant SL140s Gen8 servers

l HPE ProLiant SL230s Gen8 servers



l HPE ProLiant SL4540 Gen8 server

l HPE ProLiant SL2500 Scalable System

l HPE ProLiant t2500 Gen8 Chassis

l HPE ProLiant SL210t Gen8 servers

Table 3.8 Supported HPE ProLiant Gen8 and Gen9 servers, continued


HPE Servers


HPE ProLiant XL servers2 HPE Apollo 2000 systems (includes Apollo 2200, 2600, and 2800 chassis):

l HPE ProLiant XL170r Gen9 servers

l HPE ProLiant XL190r Gen9 servers

HPE Apollo 4200 systems:

l HPE ProLiant XL420 Gen9 server


l HPE ProLiant XL450 Gen9 server


l HPE ProLiant XL220a Gen8 v2 servers

l HPE ProLiant XL230a Gen9 servers

l HPE ProLiant XL230b Gen9 servers

l HPE ProLiant XL250a GPU Gen9 server

l HPE ProLiant XL250b GPU Gen9 server

Note: Insight RS supports the Core Server, but does not support the GPUitself.


l HPE ProLiant XL270d Gen9 servers


l HPE ProLiant XL730f Gen9 servers



HPE ProLiant Thin Microservers

l HPE Proliant TM200 servers

HPE ProLiant workstationblades

l HPE ProLiant WS460c Gen9 servers

l HPE ProLiant WS460c Gen9 Exp servers

l HPE ProLiant WS460c Gen8 Workstation Blades

Table 3.8 Supported HPE ProLiant Gen8 and Gen9 servers, continued

1Insight RS offers enhanced support for Intel XEON E5 V2 processor upgrades to these ProLiant Gen8 models.2Insight RS does not support monitoring of the Apollo chassis. Insight RS supports monitoring of the servers withinthe chassis.

On the proceeding ProLiant Gen8 andGen9 servers, the following operating systems are supported, providingthey are also supported by the ProLiant Gen8 andGen9 server model.


Microsoft Windows supportFor a detailed list of supportedWindows operating system versions supported by ProLiant servers, see thefollowing support page at: www.hpe.com/servers/wincert.


HPE Servers


http://www.hpe.com/servers/wincert

Important: If you do not want to monitor your ProLiant server through the iLO 4, install theappropriate diagnostic agents/providers and then discover the ProLiant server itself (not the iLO 4)from the Insight RS Console. In addition to the required protocols listed in "Microsoft Windowssupport" on page 37, youmust also configure the RIBCL protocol in the Insight RS Console.

Operating system Discovery Monitoring BasicCollections

SANCollections

Microsoft Windows Server 2016

l Standard Edition


RIBCL RIBCL RIBCL

Microsoft Windows Server 2012 R2

l Standard Edition


RIBCL RIBCL RIBCL

Microsoft Windows Storage Server 2012 R21

l Standard Edition

RIBCL RIBCL RIBCL


l Foundation Edition

l Standard Edition


RIBCL RIBCL RIBCL

Microsoft Windows Storage Server 20121

l Standard Edition

RIBCL RIBCL RIBCL

Microsoft Windows Server 2008 (x86 and x64) SP2and R2 w/ SP12

l Standard Edition


l Web Server

RIBCL RIBCL RIBCL

Table 3.9 Supported Microsoft Windows operating systems and required protocols

1Windows Storage Server is only supplied and supported when part of an HPE Storage Server.2ProLiant Gen9 servers only support Windows 2008 R2.

Linux supportFor a detailed list of Linux operating system versions supported by ProLiant servers, see the following supportpage at: www.hpe.com/servers/rhelcert and www.hpe.com/servers/slescert.

Important: If you do not want to monitor your ProLiant server through the iLO 4, install theappropriate diagnostic agents/providers and then discover the ProLiant server itself (not the iLO 4)from the Insight RS Console. In addition to the required protocols listed in "Linux support" onpage 39, youmust also configure the RIBCL protocol in the Insight RS Console.


HPE Servers

http://www.hpe.com/servers/rhelcert

http://www.hpe.com/servers/slescert


SANCollections

Red Hat Enterprise Linux (AMD64, EM64T, x86)

l 7.x

l 6.x1

l 5.7

RIBCL RIBCL RIBCL

SUSE Linux Enterprise Server (AMD64, EM64T, x86)including Service Packs

l 12

l 112

l 10 SP4

RIBCL RIBCL RIBCL

Canonical Ubuntu 12.043 RIBCL RIBCL RIBCL

CentOS4

Note: Insight RS also supports Agents onCentOS versions 6.8 and 7.2 for the followingservers:

l HPE Proliant ML350 Gen 9

l HPE Proliant DL380 Gen9

l HPE Proliant BL460c Gen9

l HPE Proliant XL170r Gen9

l HPE Proliant XL190r Gen9

l HPE Proliant XL220a Gen8 v2

l HPE Proliant XL230a Gen9

l HPE Proliant XL250a Gen9

l HPE Proliant XL420 Gen9

l HPE Proliant XL450 Gen9

l HPE Proliant XL730f Gen9

RIBCL RIBCL RIBCL

Table 3.10 Supported Linux operating systems and required protocols

1There are kdump issues with Red Hat Enterprise Linux 6.1 which is fixed in version 6.2. Refer to the following RedHat Knowledge Base article for more details.2Installation of SUSE Linux Enterprise Server 11 SP1 does not recognize the chipset on HPE ProLiant Gen8-Seriesservers using the kISO for installation. Refer to the Customer Advisory for more details. SUSE Linux EnterpriseServer for SAP Applications is based on the latest proven version of SUSE Linux Enterprise Server 11 Service Pack2 and inherits all software and hardware certifications.3The Canonical Ubuntu operating system is supported for HPE ProLiant servers when using the iLO 4 connectivitywith or without the appropriate Agentless Management Service (AMS) installed. For a detailed list of supportedCanonical Ubuntu operating system versions, see www.hpe.com/servers/ubuntucert.4The CentOS operating system is supported for HPE ProLiant servers when using the iLO 4 connectivity with orwithout the appropriate Agentless Management Service (AMS) installed. For a detailed list of supported CentOSoperating system versions, see www.hpe.com/servers/centoscert.


HPE Servers

https://rhn.redhat.com/errata/RHSA-2011-1530.html

https://rhn.redhat.com/errata/RHSA-2011-1530.html

http://h20566.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c03237879

http://www.hpe.com/servers/ubuntucert

http://www.hpe.com/servers/centoscert

VMware ESX and ESXi supportFor a detailed list of VMware ESX and ESXi operating system versions supported by ProLiant servers, seethe following support page at: www.hpe.com/servers/vmwarecert.

Important: If you do not want to monitor your ProLiant server through the iLO 4, install theappropriate diagnostic agents/providers and then discover the ProLiant server itself (not the iLO 4)from the Insight RS Console. In addition to the required protocols listed in "VMware ESX and ESXisupport" on page 40, youmust also configure the RIBCL protocol in the Insight RS Console.

Operating system Discovery Monitoring Basic Collections SAN Collections

VMware ESXi 6.0 RIBCL RIBCL RIBCL

VMware vSphere ESXi Server

l 5.5 including Update versions


RIBCL RIBCL RIBCL

VMware ESXi Server


l 4.1 including Update versions1

RIBCL RIBCL RIBCL

VMware ESX

l 4.1 Server including Update versions1RIBCL RIBCL RIBCL

Table 3.11 Supported VMware ESXi and ESX Server versions and required protocols

1VMware ESX and ESXi 4.1 U2 support is limited to monitoring via the embedded capabilities in the HPE iL0 4;agent support is currently not available.

Microsoft Hyper-V supportFor a detailed list of Microsoft Hyper-V operating system versions supported by ProLiant servers, see thefollowing support page at: www.hpe.com/servers/wincert.

Important: Support for Hyper-V is limited to the full server version only and is not available for thecore version as much of the required software is unavailable for this version.

Microsoft Hyper-V operating system Discovery Monitoring BasicCollections

SANCollections

Microsoft Hyper-V Server 2016

Microsoft Windows Server 2016 using Hyper-Vrole

SNMP

or

WMI

SNMP

or

WMI

Microsoft Hyper-V Server 2012 R2

Microsoft Windows Server 2012 R2 using Hyper-Vrole

SNMP

or

WMI

SNMP

or

WMI

Table 3.12 Supported Hyper-V Microsoft Windows Server operating systems and required protocols


HPE Servers

http://www.hpe.com/servers/vmwarecert



SANCollections



SNMP

or

WMI

SNMP

or

WMI



SNMP

or

WMI

SNMP

or

WMI

Table 3.12 Supported Hyper-V Microsoft Windows Server operating systems and required protocols, con-tinued

HPE ProLiant G7 and earlier serversThe following HPE ProLiant servers and their attached devices includingModular Smart Arrays (MSA) aresupported when HPE Insight Management (IM) Agents revision 7.1 or higher or HPE Insight ManagementWBEM Providers revision 2.3.0.0 or higher are installed on these servers. It is strongly recommended that youupgrade to the latest SNMP Agent andWBEM Provider versions as somemodels are only supported with alater version.

Note: Not all ProLiant models are supported by theWBEM (WMI) providers. Refer to the providersupported product list to determine whether your model is supported; if it is not, use SNMP. TheService Pack for ProLiant (SPP) is a software bundle that includes drivers, utilities, andmanagement agents for ProLiant device(s). Themost current version is also available at:www.hpe.com/info/SPP/download. See theService Pack for ProLiant Server Support Guide atwww.hpe.com/info/spp/docs for specific server andmanagement agent support.

Important: HPE only provides limited remote support for customers using HPE ProLiant serversprior to generation 4. As with standard support, Insight Remote Support version 7.x will attempt todiscover these products as remotely monitored HPE products and send information about failureevents to HPE. However, if there are issues with the operation of the remotemonitoring features ofInsight Remote Support version 7.x for these specific products, including the remote discovery orthe reporting of failure events to HPE, then HPE will resolve such issues in a commerciallyreasonablemanner but without guarantee of an immediate response or a resolution. If a failure eventis successfully received at HPE, it is managed according to the support level agreement.

Important: HPE ProLiant 1x5 series servers are not supported as they do not have any supporteddiagnostic agent.

Note: Insight RS supports iLO Shared Network Port and NIC Teaming. NIC Teaming supportrequires iLO 3 firmware version 1.70 or greater.

The following HPE ProLiant servers are supported with HPE SNMP Agent or HPEWBEM Provider support:


HPE Servers

http://www.hpe.com/info/SPP/download

http://www.hpe.com/info/spp/docs


HPE ProLiant BL servers1 HPE ProLiant BL Server Blades (p-class, c-class)

HPE ProLiant DL servers HPE ProLiant DL 1002, 300, 500, 700 and 900 Series servers

HPE ProLiant ML servers HPE ProLiant ML 1002, 300 and 500 Series servers

HPE ProLiant SL servers HPE ProLiant SL Scalable Systems

HPE ProLiant Multi Node servers HPE ProLiant 1000-series Multi Node servers

HPE ProLiant workstation blades3 HPE ProLiant Workstation Blades

Table 3.13 Supported HPE ProLiant servers

1Supported ProLiant BladeSystem servers are monitored independent of the c-Class Enclosure in which they areinstalled. ProLiant BladeSystem servers can be configured using the instructions for ProLiant servers.2HPE ProLiant 100 G6/G7 series server support requires HPE Insight Management v8.22 or higher for SNMPprotocols or HPE Insight Management WBEM Providers v2.4 or higher. HPE Insight Management WBEM Providersare available for download from www.hpe.com/info/insight-wbem.3HPE ProLiant WS460c Workstation Blade support requires HPE Insight Management Agents for Windows Server2003/2008 v8.3 or higher, which is available for download from www.hpe.com/info/insightmanagement.

On the preceding ProLiant servers, the following operating systems are supported, providing they are alsosupported by the ProLiant server model.


Microsoft Windows supportFor a detailed list of supportedWindows operating system versions supported by ProLiant servers, see thefollowing support page at: www.hpe.com/servers/wincert.

Important: Support forWindows 2008, Windows 2008 R2, Windows 2012 andWindows 2012 R2is limited to the full server version only and is not available for the core version as much of therequired functionality is unavailable for these versions.

Youmust install theHPE Service Pack for ProLiant and all providers that ship with it. You can choose touse either SNMP orWMI, however to gather SAN Collections for a ProLiant Windows server, youmust useWMI. HPE recommends installing themost recent version of HPE Service Pack for ProLiant available foryour device.

Microsoft Windows operating system Discovery Monitoring BasicCollections

SANCollections


l Standard Edition


SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI

Microsoft Windows Storage Server 2012 R21

l Standard Edition

SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI



HPE Servers

http://www.hpe.com/info/insight-wbem

http://www.hpe.com/info/insightmanagement




SANCollections


l Standard Edition


SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI

Microsoft Windows Storage Server 20121

l Standard Edition

SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI

Microsoft Windows Server 2008 R2 includingService Pack 1

l Standard Edition



SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI


l Standard for x64

l Enterprise for x64

l Datacenter for x64

l Standard 32-Bit

l Enterprise 32-Bit

l Datacenter 32-Bit

SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI

Microsoft Windows Small Business Server 2008 SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI

Microsoft Windows Web Server 2008 SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI

Microsoft Windows Storage Server 20081 SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI


l Standard Edition


l Standard x64 Edition

l Enterprise x64 Edition

l Datacenter x64 Edition

SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI

Table 3.14 Supported Microsoft Windows operating systems and required protocols, continued


HPE Servers


SANCollections

Microsoft Windows Small Business Server 2003 R2 SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI


l Standard Edition



l Standard x64 Edition

l Enterprise x64 Edition

l Web Edition

SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI

Microsoft Windows Storage Server 20031 SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI

Microsoft Windows Small Business Server 2003 SNMP

or

WMI

SNMP

or

WMI

SNMP

or

WMI

WMI

Table 3.14 Supported Microsoft Windows operating systems and required protocols, continued

1Windows Storage Server is only supplied and supported when part of an HPE Storage Server.

Linux supportFor a detailed list of Linux operating system versions supported by ProLiant servers, see the following supportpage at: www.hpe.com/servers/rhelcert and www.hpe.com/servers/slescert.

Important: SUSE Linux Enterprise Server for SAP Applications is based on the latest provenversion of SUSE Linux Enterprise Server 11 Service Pack 2 and inherits all software and hardwarecertifications.

Youmust install theHPE Service Pack for ProLiant and all providers that ship with it.

Linux operating system Discovery Monitoring BasicCollections

SANCollections

Red Hat Enterprise Linux (AMD64, EM64T, x86)

l 7.x

l 6.x

l 5.x

l 4.x

SNMP SNMP SNMP Telnet

or

SSH

Table 3.15 Supported Linux operating systems and required protocols for ProLiant servers


HPE Servers

http://www.hpe.com/servers/rhelcert

http://www.hpe.com/servers/slescert

Linux operating system Discovery Monitoring BasicCollections

SANCollections

SUSE Linux Enterprise Server (AMD64, EM64T,x86)

l 12

l 11

l 10

l 9


or

SSH

Table 3.15 Supported Linux operating systems and required protocols for ProLiant servers, continued

VMware ESX and ESXi supportFor a detailed list of VMware ESX and ESXi operating system versions supported by ProLiant servers, seethe following support page at: www.hpe.com/servers/vmwarecert.

Important: VMware ESXi Stateless reboot mode is supported. If VMware ESXi stateless rebootmode is used, thenmonitoring subscriptions are not retained and although the Hosting Device willrecover, it may take up to one day during which the server will not bemonitored. Refer to the OnlineHelp for how tomanually refresh subscriptions tomake sure your devices aremonitored after astateless reboot.

Important: VMware ESXi LockdownMode is supported. Insight RS supports ESXi hosts inlockdownmode when they aremanaged by vCenter in a cluster configuration. Standalone ESXihosts managed by vCenter are not supported.

VMware version Discovery Monitoring Basic Collections SAN Collections

VMware ESXi 6.0 WBEM WBEM WBEM WBEM

VMware vSphere ESXi Server



WBEM WBEM WBEM WBEM

VMware ESXi Server




WBEM WBEM WBEM WBEM

VMware ESX Server



SNMP SNMP SNMP SSH

Table 3.16 Supported VMware ESXi and ESX Server versions and required protocols

Citrix XenServer supportFor a detailed list of Citrix XenServer operating system versions supported by ProLiant servers, see thefollowing support page at: h17007.www1.hpe.com/us/en/enterprise/servers/supportmatrix/xenserver.aspx.


HPE Servers

http://www.hpe.com/servers/vmwarecert

http://h17007.www1.hpe.com/us/en/enterprise/servers/supportmatrix/xenserver.aspx

Citrix XenServer version Discovery Monitoring Basic Collections SAN Collections

Citrix XenServer

l 5.6

l 5.5


or

SSH

Table 3.17 Supported Citrix XenServer versions and required protocols

Microsoft Hyper-V supportFor a detailed list of Microsoft Hyper-V operating system versions supported by ProLiant servers, see thefollowing support page at: www.hpe.com/servers/wincert.

Important: Support for Hyper-V is limited to the full server version only and is not available for thecore version as much of the required software is unavailable for this version.


SANCollections



SNMP

or

WMI

SNMP

or

WMI



SNMP

or

WMI

SNMP

or

WMI



SNMP

or

WMI

SNMP

or

WMI

Table 3.18 Supported Hyper-V Microsoft Windows Server operating systems and required protocols

HPE Integrity serversThe following HPE Integrity servers are supported by Insight Remote Support 7.x.

Note: Insight RS supports HP-UX 11i v3 vPars v5 only. vPars v6 are not supported; Insight RScannot entitle vPars v6 partitions because they do not have unique serial numbers and are notregistered in the HPE entitlement system.

Including automatic machine check abort analysis for all HPE Integrity servers running HP-UX 11i v3. See theMachine Check Abort section below for details.

Integrity series Server model

HPE Integrity Superdome 2servers

l HPE Integrity Superdome 2, including i6 servers2

HPE Integrity Superdome Xservers

l HPE Integrity Superdome X Gen 8

l HPE Integrity Superdome X Gen 9

Table 3.19 Supported HPE Integrity servers


HPE Servers


Integrity series Server model

HPE Integrity servers l HPE Integrity rx1600 / rx1620

l HPE Integrity rx2600 / rx2620 / rx2660

l HPE Integrity rx2800 i2 (Insight RS does not support VSI OpenVMS on thismodel)

l HPE Integrity rx2800 i4 servers

l HPE Integrity rx2800 i6 servers2

l HPE Integrity rx3600




l HPE Integrity rx7620 / rx7640

l HPE Integrity rx8620 / rx8640

l HPE Integrity Superdome SD-A, SD-B (HP-UX 11i v2, HP-UX 11i v3 operatingsystem support only)

HPE Integrity BladeSystemservers1

l HPE Integrity BL860c and BL870c, including Service Media Library Links forBL860c/BL870c callouts

l HPE Integrity BL860c i2 server blades (Insight RS does not support VSIOpenVMS on this model)



l HPE Integrity BL860c i4 server blades



l HPE Integrity BL860c i6 server blades2

l HPE Integrity BL890c i6 server blades2

Table 3.19 Supported HPE Integrity servers, continued

1Supported Integrity BladeSystem servers are monitored independent of the c-Class Enclosure in which they areinstalled. Integrity BladeSystem servers can be configured using the instructions for Integrity servers.2Integrity i6 servers require the latest version of HP-UX 11.31 (B.11.31.1603).

On the preceding Integrity servers, the following operating systems are supported, providing they are alsosupported by the Integrity server model. "Supported HPE Integrity servers" on the previous page notesspecific operating systems supported by the Integrity server model that Insight RS does not support for thatmodel.

HP-UX supportFor HP-UX operating system support on HPE Integrity servers, see theHP-UX Support Matrix atwww.hpe.com/info/hpuxservermatrix.

Install the properWBEM providers on HP-UX. These generally are part of the feature set of HP-UX and willupdate through patches and software updates on the device as appropriate.


HPE Servers

http://www.hpe.com/info/hpuxservermatrix

WBEM is implemented on HP-UX through System Fault Management (SFM). HPE recommends installingSFM through theWBEMMgmtBundle available at: www.hpe.com/info/swdepot/WBEMMgmtBundle. Forrequired SFM prerequisites and configuration information, see theHPE Insight Remote Support MonitoredDevices Configuration Guide. See theSystem Fault Management Release Notes for more details andadditional SFM prerequisites at www.hpe.com/info/hpux-diagnostics-sfm-docs.


HP-UX 11i v3 WBEM WBEM WBEM Telnet

or

SSHHP-UX 11i v2

Table 3.20 Supported HP-UX operating systems and required protocols for Integrity servers

HPE Integrity Superdome 21 Discovery Monitoring Basic Collections SAN Collections

Onboard Administrator (OA) WS-Man WS-Man WS-Man

HP-UX 11i v3 partitions WBEM WBEM WBEM

Table 3.21 Supported HP-UX operating systems and required protocols for HPE Integrity Superdome 2servers

1For Integrity Superdome 2 servers, discovery and collections use WS-Man. The OA is monitored using WS-Man,but the Superdome 2 partitions are monitored using WBEM.

Important:HPE Integrity BladeSystem servers using HP-UX 11i v3 as the operating system require theinstallation of theDiagnostics Products Collection depot (B69191AAE). This is not an Insight RemoteSupport requirement, but an HP-UX requirement to provide support for these servers. A copy of the bundle isavailable from HPE Software Depot.

Please also see the HP-UX Errata for HPE Integrity BL860c i2, BL870c i2 & BL890c i2 Server Bladesdocument for details on required patches. This is not an Insight Remote Support requirement, but a HP-UXrequirement to provide support for these servers. A copy of the document is available athttp://h20565.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c02111059.

HP-UX machine check abort automatic analysis capabilitiesfor HP-UX 11i v3HP-UX machine check abort automatic analysis is available for all HPE Integrity servers.

Note: The following servers require the installation of a specific System Fault Management (SFM)version to enable this capability:

l HPE Integrity BL8x0c i2 running System Fault Management April 2011 version or higher

l HPE Integrity rx2800 i2 running System Fault Management April 2011 version or higher

This SFM version is delivered as a part of Diagnostics Products Collection depot (April 2011 releaseor higher) available from Software Depot at:h20392.www2.hpe.com/portal/swdepot/displayInstallInfo.do?productNumber=DiagProdCollection.


HPE Servers

http://www.hpe.com/info/swdepot/WBEMMgmtBundle

http://www.hpe.com/info/hpux-diagnostics-sfm-docs

https://h20392.www2.hpe.com/portal/swdepot/displayProductInfo.do?productNumber=DiagProdCollection


https://h20392.www2.hpe.com/portal/swdepot/displayInstallInfo.do?productNumber=DiagProdCollection

Linux support

Note: nPars are not supported on Linux Integrity servers except on Integrity Superdome X servers.

Important: HPE strongly recommends installing theHPE Integrity Essentials Foundation Packrather than installing the HPE Insight Management Agent or Insight Management WBEM Provideralone as it contains additional recommended component updates. For more details, visitwww.hpe.com/us/en/servers/mission-critical.html.


SANCollections

Red Hat Enterprise Linux for Itanium-basedSystems

l 5

l 4

l 3

WBEM WBEM Telnet

or

SSH

SUSE Linux Enterprise Server for Itanium-basedsystems

l 12

l 11

l 10

l 9

l 8

WBEM WBEM Telnet

or

SSH

Table 3.22 Supported Linux operating systems and required protocols

HPE Integrity Superdome X Discovery Monitoring BasicCollections

SANCollections


SUSE Linux Enterprise Server 11, 11 SP3, 11 SP4, 12, 12SP1, 12 SP2 partitions1, 2

WS-Man WS-Man WS-Man

Red Hat Enterprise Linux 6.5, 6.6, 6.7, 6.8, 6.9, 7.0, 7.1,7.2, 7.3 partitions1, 2

WS-Man WS-Man WS-Man

Table 3.23 Supported Linux operating systems and required protocols for HPE Integrity Superdome X Gen8and Gen9 servers

1The Linux partition events are monitored through the OA using WS-Man. Collections on the partitions also useWS-Man, but Insight RS communicates directly with the partition.2Insight RS requires RHEL and SLES provider version 53 or higher for Linux partitions on Superdome X systems tobe monitored. Provider version 53 added the smx-EnableWsman component that is required for Insight RScollections.


HPE Servers

https://www.hpe.com/us/en/servers/mission-critical.html

Microsoft Windows supportHPE recommends installing the HPE Integrity Insight Management Agents (SNMP) or HPE Integrity WBEMProviders from the HPE Integrity Support Pack forWindows rather than installing the agents alone. For moreinformation, visit www.hpe.com/us/en/servers/mission-critical.html.


SANCollections

Microsoft Windows Server 2008 R2 including ServicePack 11

WMI WMI WMI WMI

Microsoft Windows Server 2008 with SP1 or higher1 WMI WMI WMI WMI




WMI

and

SNMP

WMI

and

SNMP

and

ELMC

WMI

and

SNMP

WMI


1Support for Windows 2008 and Windows 2008 R2 is limited to the full server version only and is not available forthe core version as much of the required functionality is unavailable for this version.

If your operating system is Windows 2003, also ensure that you have the Event LogMonitoring Collector(ELMC) installed on themonitored device as this is required for event monitoring in addition to the agents orproviders. Copy the appropriate (IA64 or x86/x86) ELMC client from the Insight Remote Support downloadfolder on the Hosting Device:

%HP_RS_DATA%\SWM\LANDINGZONE\ELMC

This folder defaults to C:\ProgramData\HP\RS\DATA\SWM\LANDINGZONE\ELMC. This is a hidden folder, so youmay need to set your folder options to show hidden folders. See "Event LogMonitoring Collector" on page 88for more information on ELMC.

HPE Integrity Superdome X Discovery Monitoring Basic Collections SAN Collections


Microsoft Windows 2012 R2 WinRM WS-Man1 WinRM2

Table 3.25 SupportedWindows operating systems and required protocols for HPE Integrity Superdome XGen8 and Gen9 servers

1The Windows partition events are monitored through the OA using WS-Man.2Collections are gathered from the partitions using WinRM, and collections are retrieved from the OA using WS-Man.


HPE Servers

https://www.hpe.com/us/en/servers/mission-critical.html

VMware vSphere support

HPE Integrity Superdome X Discovery Monitoring Basic Collections SAN Collections


VMware 5.5, 6.0, 6.0 U3, 6.5 WBEM WBEM WBEM

Table 3.26 Supported VMware operating systems and required protocols for HPE Integrity Superdome X Gen8and Gen9 servers

OpenVMS supportFormore information about OpenVMS hardware support chart, see the following support page at:h41379.www4.hpe.com/openvms/hw_supportchart.html.

Insight RS supports the following OpenVMS features:

l Dynamic Processor Resilience is also supported through the configuration of the Dynamic ProcessorResilience Adapter

l CPU Indictment

Important: HPE OpenVMS 8.4 operating system support on the rx2800 i2 servers require theinstallation of VMS84I_UPDATE-V0500 or later. For more details, visitwww.hp.com/products/openvms/wbem.

Important: HPE OpenVMS 8.4 operating system support on the BL8x0c i2 blade servers requiresthe installation of VMS84I_UPDATE-V0200 or later. For more details seewww.hp.com/products/openvms/wbem.


HPE OpenVMS 8.3-1 or higher WBEM or SNMP ELMC WBEM Telnet or SSH

VSI OpenVMS 8.4-1H1 or higher WBEM or SNMP ELMC WBEM Telnet or SSH

Table 3.27 Supported OpenVMS operating systems and required protocols

1Insight RS only supports VSI OpenVMS on Integrity rx2800 i4 servers and BL860c i4, BL870c i4, and BL890c i4server blades.

Also ensure that you have the Event LogMonitoring Collector (ELMC) installed on themonitored device asthis is required for event monitoring in addition to the agents or providers. Copy the appropriate (IA64 orx86/x86) ELMC client from the Insight Remote Support download folder on the Hosting Device:


This folder defaults to C:\ProgramData\HP\RS\DATA\SWM\LANDINGZONE\ELMC. This is a hidden folder, so youmay need to set your folder options to show hidden folders. See "Event LogMonitoring Collector" on page 88for more information on ELMC.


HPE Servers

http://h41379.www4.hpe.com/openvms/hw_supportchart.html

http://www.hp.com/products/openvms/wbem

http://www.hp.com/products/openvms/wbem

HPE BladeSystem EnclosuresInsight Remote Support monitoring is limited to the Enclosure and theOnboard Administrator (OA). Monitoringof the devices within the Enclosure requires the additional steps of discovery and configuration of thosedevices to bemonitored.

Note: HPE BladeSystem c-Class interconnect modules (Virtual Connect, Ethernet, Fibre Channel,InfiniBand and SAS interconnects) will automatically bemonitored via the OA management module,if it is configured for monitoring.

HPE BladeSystem c-Class Enclosures can bemonitored using the embeddedmanagement capabilities in theOA or by configuring SNMP in the OA depending on theOA firmware level:

Important: Do not attempt to configure both configurationmethods as this is not supported andmonitoring will not work correctly.

1. OA firmware level 3.60 or above: Register with an Insight Remote Support 7.8 Hosting Device throughtheOA to send service events to the Hosting Device for both the primary and standby OA.

Important: To address third-party software vulnerabilities, HPE recommends using OA 4.30 or later. Toaccess the OA 4.30 or later web interface, youmust enable TLS in your browser. TLS is the successor toSecure Sockets Layer (SSL).

2. OA firmware level prior to 3.55: If you have configured a primary and standby OA in your environment,you should configure theSNMP protocol to send traps to the Hosting Device. Discovery from the InsightRemote Support Hosting Device should be limited to one of the OAs and not both.

Note: If using OA firmware versions 3.55 or 3.56 HPE recommends you upgrade to version 3.60.

The latest firmware software can be found on the HPE website at: www.hpe.com/support/oa.

The following HPE BladeSystem c-Class Enclosures are supported:

BladeSystem enclosuremodel

Discovery Monitoring Basic Collections SANCollections

HPE BladeSystem c3000Enclosure

Registration throughthe OA



HPE BladeSystem c7000Enclosure




Table 3.28 Supported BladeSystem c-Class Enclosures and required protocols, using the OA configurationmethod

BladeSystem enclosure model Discovery Monitoring Basic Collections SAN Collections

HPE BladeSystem c3000 Enclosure SNMP SNMP HTTPS

HPE BladeSystem c7000 Enclosure SNMP SNMP HTTPS

Table 3.29 Supported BladeSystem c-Class Enclosures and required protocols, using the SNMP configurationmethod


HPE Servers

http://www.hpe.com/support/oa

HPE Virtual Connect ModulesThe following HPE Virtual Connect Modules are supported:

Virtual Connect Module model Discovery Monitoring BasicCollections

SANCollections

HPE Virtual Connect FlexFabric-20/40 F8 Module SNMP SNMP SNMP SNMP

HPE 16Gb 24-Port Virtual Connect Fibre ChannelModule

SNMP SNMP SNMP SNMP

Table 3.30 Supported Virtual Connect Modules and required protocols

HPE Fusion IO AcceleratorThe following HPE Fusion IO Accelerator are supported:

Fusion IO Accelerator model Discovery Monitoring BasicCollections

SANCollections

HPE 365GB Multi Level Cell G2 PCIe ioDrive2 forProLiant Servers

SNMP SNMP

Table 3.31 Supported Fusion IO Accelerator and required protocols

HP 9000 servers

Note: vPars are not supported on HP 9000 PA-RISC servers. nPars are supported.

The following HP 9000 servers are supported:

HP 9000 model Notes

rp3410

rp3440

rp4410

rp4440

rp7400 (N-class)

rp7410

rp7420

rp7440

rp8400

rp8420

rp8440

HP-UX is the only supported operating system. For HP-UXoperating system support on HP 9000 server, see the HP-UXSupport Matrix at www.hpe.com/info/hpuxservermatrix.

Table 3.32 HP 9000 Server models and operating system requirements

For HP-UX operating system support on HP 9000 servers, see theHP-UX Support Matrix atwww.hpe.com/info/hpuxservermatrix.

Install the properWBEM providers on HP-UX. These generally are part of the feature set of HP-UX and willupdate through patches and software updates on the device as appropriate. WBEM is implemented on HP-UX


HPE Servers



through System Fault Management (SFM). HPE recommends installing SFM through theWBEMMgmtBundleavailable at: www.hpe.com/info/swdepot/WBEMMgmtBundle.


HP-UX 11i v3 WBEM WBEM WBEM Telnet

or

SSHHP-UX 11i v2

HP-UX 11i v1

Table 3.33 Supported HP-UX operating systems and required protocols for HP 9000 servers

HPE NonStop server systemsThe following HPE NonStop server systems are supported:

HPE NonStop servermodels

Required NonStop OSRevision Update (RVU)

Open System Management Service

HPE Integrity NonStopNS-series servers

H06.03 and subsequent H-series RVUs

Open System Management (OSM) T0682 ACC orlater (Present in H06.18.00)

HPE Integrity NonStopBladeSystems

J06.03 and subsequent J-series RVUs

Open System Management (OSM) T0682 ACC orlater (Present in J06.07.00)

HPE Integrity NonStop X-series servers

L15.02 and subsequent L-series RVUs

Open System Management (OSM) T0682 ADM orlater

HPE Virtual NonstopServers

Table 3.34 HPE NonStop server models and operating system requirements

Note: NonStop servers do not support configuration collections.

Insight RS also supports NonStop System Console (NSC) and Virtual Tape Controllers (VTC) for NonStopsystems.

For more details on how to install and configure Insight RS for use in a NonStop environment, see the InsightRemote Support for NonStop document available at www.hpe.com/info/nonstop-serviceinfo.

NonStop Hosting Device hardware requirementsFor a NonStop System console (NSC) to be used as a Hosting Device for Insight Remote Support, it mustmeet theminimum hardware and software requirements for a Hosting Device. This option is ideal if you areonly monitoring your NonStop system.

If customers want to monitor their entire environment, HPE recommends that NonStop customers use adedicated Hosting Device so that they canmonitor all of their servers, storage, SAN and network devicesalong with their NonStop servers. In this situation HPE does not recommend the use of the NonStop Console(NSC) as a Hosting Device because the NSC resides on a dedicatedmaintenance LAN environment.

Please contact your HPE Account team to setup remotemonitoring for your NonStop server systems.


HPE Servers

http://www.hpe.com/info/swdepot/WBEMMgmtBundle

http://www.hpe.com/info/nonstop-serviceinfo

Note: TheML110G5 is supported as a Hosting Device only when also used as a NonStop Systemconsole (NSC). While theML110G5 can be used simultaneously as both an NSC and a HostingDevice for Insight RS, it does not provide the self-diagnosis capabilities that are characteristic ofother Hosting Devices supported by Insight RS.

HPE AlphaServer systemsHPE only provides limited remote support for customers using HPE AlphaServers. As with standard support,Insight Remote Support version 7.x will attempt to discover these products as remotely monitored HPEproducts and send information about failure events to HPE.

However, if there are issues with the operation of the remotemonitoring features of Insight Remote Supportversion 7.x for these specific products, including the remote discovery or the reporting of failure events toHPE, then HPE will resolve such issues in a commercially reasonablemanner but without guarantee of animmediate response or a resolution. If a failure event is successfully received at HPE, it is managedaccording to the support level agreement.

The following HPE AlphaServer systems have this limited support:

HPE AlphaServer models1 Operating System requirements

HPE AlphaServer DS10/DS10L/DS15/DS20/DS20E/DS25

HPE AlphaServer ES40/ES45

HPE AlphaServer GS80/GS160/GS320

HPE AlphaServer TS80/ES47/ES80/GS1280/GS1280

HPE AlphaServer TS20/TS40

HPE AlphaServer TS202C

Memory Channel

HPE OpenVMS V7.3.2 or higher

Tru64 UNIX V4.0F, V4.0G, V5.1A or higher

Table 3.35 HPE AlphaServer models and operating system requirements

1Legacy Alpha servers that require DECEvent as well as HPE AlphaServer DS20L are not supported.

OpenVMS support


HPE OpenVMS V7.3.2 or higher SNMP ELMC Telnet or SSH

Table 3.36 Supported OpenVMS operating systems and required protocols

Tru64 UNIX support


Tru64 UNIX V4.0F, V4.0G, V5.1A or higher SNMP ELMC Telnet

or

SSH

Table 3.37 Supported Tru64 UNIX operating systems and required protocols


HPE Servers

Non-HPE serversInsight Remote Support provides remotemonitoring support for select non-HPE servers with a HPEmultivendor support or HPE Integrated Support Management services contract.

Monitoring support for non-HPE servers requires special attention to server entitlement data. The serial andproduct numbers that are discovered usually do not match the serial and product number listed in the HPEsupport contract. For a detailed description of how to configure remotemonitoring for your eligible non-HPEservers through Insight Remote Support 7.x, please contact your HPE Account Support team to setup thecustomization for your delivery.

The following selected non-HPE servers are supported:

Hardware Agent support1

IBMWindows

l IBM BladeCenter chassis and BladeCenterServers

l IBM System x

IBM Systems Director Common Agent version6.1.1

DellWindows

l Dell PowerEdge Dell OpenManage Server Administrator version6.2.0

Table 3.38 Supported non-HPE servers

1Insight RS only supports the agent versions listed.


Microsoft Windows 2008 R2

Microsoft Windows 2008

SNMP SNMP

Microsoft Windows 2008 R2

Microsoft Windows 2008

SNMP SNMP


HPE StorageInsight RS supports monitoring and collections for the following HPE Storage products.


HPE P6000 Enterprise Virtual Array systemsMake sure that the Event LogMonitoring Collector (ELMC) is installed on all StorageManagement Servers(SMS) where HP P6000 Command View is installed. ELMC is made available through the Insight RSSoftware Updates feature and needs to bemanually installed on the SMS. This does not apply to EVAs usingthe Array BasedManagement (ABM)module. See "Event LogMonitoring Collector" on page 88 for details onELMC.

Important: For all P6000/EVA devices, Insight RS supports HP P6000 Command View 9.4through 10.3.x.


HPE Storage

Important: HP P6000 Command View 10.3.8 introduced the ability to disable TLS 1.0 and 1.1protocols, but Insight RS does not support TLS 1.2 exclusive access. For more information, see theHP P6000 Command View Suite User Guide section "Disabling TLS 1.0 and TLS 1.1 protocols inServer BasedManagement environments".

Note: For specific requirements concerning HP P6000 Command View, see theHPE P6000Enterprise Virtual Array Compatibility Reference at www.hpe.com/support/hpesc.

The following HPE P6000/ Enterprise Virtual Array Systems are supported:

EVA Storage model Discovery Monitoring Basic Collections SAN Collections

EVA4000/6000/8000

P6000 CommandView

P6000 CommandView

and

ELMC1

P6000 CommandView

P6000 CommandView

EVA4100/6100/8100

P6000 CommandView

P6000 CommandView

and

ELMC1

P6000 CommandView

P6000 CommandView

EVA 4400 P6000 CommandView

P6000 CommandView

and

ELMC1

P6000 CommandView

P6000 CommandView

EVA 6400/8400 P6000 CommandView

P6000 CommandView

and

ELMC1

P6000 CommandView

P6000 CommandView

HPE P6300/6500EVA

P6000 CommandView

P6000 CommandView

and

ELMC1

P6000 CommandView

P6000 CommandView

HPE P6350/P6550EVA

P6000 CommandView

P6000 CommandView

and

ELMC1

P6000 CommandView

P6000 CommandView

Table 3.40 Supported Enterprise Virtual Array storage systems and required software and protocols

1ELMC is only required for server-based management. Array-based management does not require ELMC.


HPE Storage

http://h20565.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-a00007224en_us

http://www.hpe.com/support/hpesc

HPE StoreVirtual storage (formerly P4000 SANSolutions/LeftHand storage)SNMP needs to be configured and enabled for each Storage Node to be able to send events to the HostingDevice. SNMP is enabled by default in HPE LeftHandOS (formerly SAN/iQ) and should not bemodified.

Each Storage Node counts as 30monitored devices within Insight Remote Support. Ensure that you allocateenough disk space for HPE StoreVirtual (P4000) collections. The required disk space is dependent on thenumber of HPE StoreVirtual Storage Nodes. See the "Configuration Collection capabilities" on page 20section above for calculating the required disk space.

For details and future updates to supported platforms, see theHPE StoreVirtual 4000 Storage CompatibilityMatrix available at www.hpe.com/info/StoreVirtualcompatibility.

Solutionname

SoftwareDiscoverablemodel name

CentralizedManagementConsole1

LeftHandOS

Discovery Monitoring BasicCollections

SANCollections

LeftHandNSM2060G2

HPE P4300

P4300 l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPE P4300G2

P4300G2 l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

LeftHandNSM2120G2

HPE P4500

P4500 l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPE P4500G2

P4500G2 l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

Table 3.41 Supported StoreVirtual storage systems and required software and protocols


HPE Storage

http://www.hpe.com/info/StoreVirtualcompatibility

Solutionname



LeftHandOS


SANCollections

LeftHandVSA

P4000 VSA(ESX)

l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPE P4800G2

P4000sb G2

P4460sb G2

l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPE P4900G2

P4900G2 l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPELeftHandVSA

P4000 VSA(ESX)

P4000 VSA(Hyper-V)

l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPE P4000FailoverManager

FailoverManager(ESX)

FailoverManager(Hyper-V)

l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPEFailoverManager(ESX)

HPE FailoverManager(ESX)

l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

Table 3.41 Supported StoreVirtual storage systems and required software and protocols, continued


HPE Storage

Solutionname



LeftHandOS


SANCollections

HPEFailoverManager(Hyper-V)

HPE FailoverManager(Hyper-V)

l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPEStoreVirtual3200

HPEStoreVirtual3200

l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

Configuration collectionsupport will be added inan upcoming release.

HPEStoreVirtual4130

4130 l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPEStoreVirtual4330

HPEStoreVirtual4330 FC

4330

4330 FC

l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPEStoreVirtual4335

4335 l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPEStoreVirtual4530

4530 l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS



HPE Storage

Solutionname



LeftHandOS


SANCollections

HPEStoreVirtual4630

4630 l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS

HPEStoreVirtual4730

HPEStoreVirtual4730 FC

4730

4730 FC

l 9.0

l 9.5

l 10.0

l 10.5

l 11.0

l 9.52

l 10.0

l 10.5

l 11.0

l 12.5

SNMP SNMP

and

LeftHandOS

LeftHandOS

LeftHandOS


1For new installations, HPE recommends installing the HPE StoreVirtual Centralized Management Console (CMC)on the Hosting Device, but it is also supported on a separate device.2Each Storage Node running HPE LeftHand OS version 9.5 requires Patch Set 05.

HPE P2000/Modular Smart Array systems

Important: The user you configure for the P2000/MSA23xx G2must also have access to SMI-S.By default users only have access to theWBI and CLI. Youmust modify the user to include SMI-Sor collections will fail.

Important: MSA2xxx devices (2012fc, 2212fc, 2012i and 2012sa) do not support configurationcollections, except when theMSA2xxx is part of a SAN collection.

Insight RS supports MSA CompactFlash for MSA P2000, MSA 2040, MSA 1040 arrays.

MSA model Discovery Monitoring Basic Collections SAN Collections

MSA1000 series The MSA1000 series is only supported when attached to a HPE ProLiant server using SNMPprotocol. It is not discovered or monitored as a separate device but supported through thediagnostic agent installed and configured on the server. The HPE ProLiant's entitlement toservice is applied for the MSA 1000 series.

MSA15xx series SNMP SNMP SNMP SNMP

MSA2xxx G1series (2012fc,2212fc, 2012i and2012sa)

SNMP SNMP SNMP

Table 3.42 Supported P2000/MSA systems and required protocols


HPE Storage

MSA model Discovery Monitoring Basic Collections SAN Collections

MSA23xx G2series1

SNMP

and

WBEM

SNMP WBEM WBEM

MSA23xxa G2series1

SNMP

and

WBEM

SNMP WBEM WBEM

MSA23xxsa G2series1

SNMP

and

WBEM

SNMP WBEM WBEM

MSA23xxfc G2series1

SNMP

and

WBEM

SNMP WBEM WBEM

MSA23xxi G2series1

SNMP

and

WBEM

SNMP WBEM WBEM

P2000 G3 series(with T230, T240,T250, T251, orTS252 firmware)

SNMP

and

WBEM

SNMP

and

WBEM

WBEM WBEM

HPE MSA 1040Storage2

SNMP

and

WBEM

SNMP

and

WBEM

WBEM WBEM

HPE MSA 2040SAN Storage2

SNMP

and

WBEM

SNMP

and

WBEM

WBEM WBEM

HPE MSA 2040SAS Storage2

SNMP

and

WBEM

SNMP

and

WBEM

WBEM WBEM

HPE MSA2050/2052 SANStorage

SNMP

and

WBEM

SNMP

and

WBEM

WBEM WBEM

Table 3.42 Supported P2000/MSA systems and required protocols, continued

1Install the WBEM SMI-S Proxy Provider on the host server and not the MSA itself.2Includes support for GL200, GL210, and G4 GL220 firmware.

HPE StoreAll storage (formerly HPE IBRIX storage)SNMP needs to be configured and enabled on the File Serving Nodes to send hardware events to the HostingDevice. For setup instructions, see the Insight Remote Support Monitored Devices Configuration Guide


HPE Storage

available at www.hpe.com/info/insightremotesupport/docs.

Note: HPE StoreAll Operating System v6.5 supports RedHat Linux 5.8.

Important: All StoreAll nodes will be displayed in the Insight RS Console by their equivalentProLiant server model names instead of the Ibrix or StoreAll model name.

The following HPE StoreAll Storage Systems are supported:

StoreAll Storage model Discovery Monitoring Basic Collections SAN Collections

HPE StoreAll 8200 Gateway SNMP SNMP SNMP

HPE StoreAll 8800 Storage SNMP SNMP SNMP

HPE IBRIX X9300 Network Storage Gateway SNMP SNMP SNMP

HPE IBRIX X9320 Network Storage Systems SNMP SNMP SNMP

HPE IBRIX X9720 Network Storage Systems1 SNMP SNMP SNMP

HPE IBRIX X9730 Network Storage Systems SNMP SNMP SNMP

Table 3.43 Supported HPE StoreAll Storage systems and required protocols

1Insight RS does not support the array controller and disk enclosure components of the X9720 solution, includingmodel numbers X9700c and X9700cx or MSA2060 and MSA2070.

HPE StoreEasy storage (formerly Network StorageSystems)WMI needs to be configured and enabled on the File Serving Nodes to send hardware events to the HostingDevice. For setup instructions, see the Insight Remote Support Monitored Devices Configuration Guideavailable at www.hpe.com/info/insightremotesupport/docs.

The following HPE StoreEasy Storage (formerly Network Attached Storage NAS) are supported:

StoreEasy storage model Discovery Monitoring BasicCollections

SANCollections

HPE ProLiant Storage Server family (excluding 1xxseries)

WMI WMI WMI WMI

HPE All-in-One 600 and 1200 Storage Systems WMI WMI WMI WMI

HPE NAS Series including

l HPE X1000 Network Storage Systems

l HPE X3000 Network Storage Systems

l HPE X1800 G2 Network Storage Systems



WMI WMI WMI WMI

HPE StoreEasy 1450 Storage1 WMI WMI WMI WMI

Table 3.44 Supported StoreEasy storage systems and required protocols


HPE Storage



StoreEasy storage model Discovery Monitoring BasicCollections

SANCollections



HPE StoreEasy 1650 Expanded Storage1 WMI WMI WMI WMI


HPE StoreEasy 3xx0 Gateway Storage1 WMI WMI WMI WMI

HPE StoreEasy 5000 Storage WMI WMI WMI WMI

HPE 3PAR File Controller Storage Supported via iLO 4 direct connect only

HPE 3PAR File Controller Storage V2 Supported via iLO 4 direct connect only

Table 3.44 Supported StoreEasy storage systems and required protocols, continued

1Insight RS supports Windows Storage Server 2016 for these models.

Note: Insight RS does not support the following HPE Network Attached Storage (NAS):

l HPE StorageWorks Storage Server (NAS) 1000s Network Attached Storage 1000s

l HPE StorageWorks Storage Server (NAS) 1200s Small Business Class Family NetworkAttached Storage 1200s

l HPE StorageWorks Storage Server (NAS) 1500s Network Attached Storage 1500s

l HPE StorageWorks Storage Server (NAS) s1000 Network Attached Storage S1000Model320/640

l HPE StorageWorks Storage Server (NAS) 8000 Network Attached Storage 8000

l HPE SureStore Storage Server (NAS) VA Solutions Network Attached, HP-UX based storagesolution UNIX

l Compaq Storage Server (NAS) N2400 Network Attached Storage 2400

l HPE StorageWorks AIO400 Storage System

HPE Storage BladesThe following HPE Storage Blades are supported with this release:


HPE Storage

StorageBlade model

Monitoring BasicCollections

SANCollections

HPE All-in-One SB600cStorageSystem

Storage Blades are monitored through the Storage Agents installedon the partner server blade. The partner server blade is the adjacentserver blade connected directly to the storage blade.

Configuration collectionsare not supported.

HPE All-in-One SB920cTape Blade

HPED2000sbStorageBlades

Table 3.45 Supported HPE Storage Blades and required protocols

HPE Virtual Library SystemsThe following HPE Virtual Library Systems are supported with this release:

VLS model Discovery Monitoring BasicCollections

SANCollections

HPE 300 Virtual Library System EVA Gateway SNMP SNMP SSH

HPE 12000 Virtual Library System EVA Gateway SNMP SNMP SSH

HPE 9000 Series Virtual Library System SNMP SNMP SSH

HPE 6000 Series Virtual Library Systemincluding:

l HPE VLS 6200 and 6500

l HPE VLS61xx, VLS65xx and VLS 68xx

SNMP SNMP SSH

Table 3.46 Supported HPE Virtual Library Systems (VLS) and required protocols

HPE StoreEver Tape LibrariesInsight Remote Support supports HPE StoreEver Tape Libraries that use HPE Command View for TapeLibraries software version 3.1 to 5.2. A copy of the software can be downloaded fromwww.hpe.com/support/cvtl.

Note: Insight RS does not support standalone (non-library) tape drives.

The following HPE Tape Libraries are supported with this release:


HPE Storage

http://www.hpe.com/support/cvtl

StoreEver Tape Library model Discovery Monitoring BasicCollections

SANCollections

HPE ESL G3 Tape Library SNMP SNMP WBEM Telnet

or

SSH

HPE ESL-e Tape Library SNMP SNMP WBEM Telnet

or

SSH

HPE EML Tape Library SNMP SNMP WBEM Telnet

or

SSH

MSL8096 Tape Library SNMP SNMP SNMP




MSL G3 Tape Library SNMP SNMP SNMP

HPE StoreEver MSL G4 Tape Library

l HPE StoreEver MSL6480 Scalable Base Module

l HPE StoreEver MSL6480 Scalable Expansion Module

l HPE StoreEver MSL6480 2-LTO5 Ultrium 3000 FibreChannel Tape Library

l HPE StoreEver MSL6480 2-LTO6 Ultrium 6400 FibreChannel Tape Library

SNMP SNMP SNMP

Table 3.47 Supported HPE StoreEver Tape Libraries and required protocols

HPE Tape Blades

Note: Insight RS does not support standalone (non-library) tape blades.

TapeBlademodel


SANCollections

HPEUltrium448cTapeBlade

Tape Blades are monitored through the Storage Agentsinstalled on the partner server blade. The partner serverblade is the adjacent server blade connected directly to thetape blade.

Configuration collectionsare not supported.

Table 3.48 Supported HPE Tape Blades and required protocols


HPE Storage

HPE StoreOnce Backup (D2D)Make sure that SNMP is enabled and public community credentials are configured for themonitored deviceto be able to send events to the Hosting Device.

StoreOnce Backup model Discovery Monitoring BasicCollections

SANCollections

Gen 2 single-node products1

l HPE StoreOnce D2D2502i Backup System

l HPE StoreOnce D2D2502i SmartBuy BackupSystem


l HPE StoreOnce D2D2503i Backup System Bundle




l HPE StoreOnce D2D2504i Backup System plusReplication License

l HPE StoreOnce D2D4004fc Backup System




l HPE StoreOnce D2D4106 Capacity Upgrade (12 x500GB)



l HPE StoreOnce D2D4112 Backup System

l HPE StoreOnce D2D4312 Backup System

l HPE StoreOnce Capacity Upgrade (1TB)(D2D4112/D2D4312)

l HPE StoreOnce D2D4324 18TB D2D BackupSystem

l HPE StoreOnce D2D4324 18TB D2D Upgrade Kit

l HPE StoreOnce D2D4324 18TB D2D ReplicationLicense

l HPE StoreOnce D2D4324 18TB D2D e-deliveryReplication License

SNMP SNMP

Table 3.49 Supported HPE StoreOnce Backup (D2D) and required protocols


HPE Storage

StoreOnce Backup model Discovery Monitoring BasicCollections

SANCollections

Gen 3 single-node products

l HPE StoreOnce 2620 iSCSI Backup

l HPE StoreOnce 2700 8TB Backup

l HPE StoreOnce 2900 Backup System

l HPE StoreOnce 3100 8TB System



l HPE StoreOnce 4210 iSCSI Backup

l HPE StoreOnce 4210 FC Backup

l HPE StoreOnce 4220 Backup





l HPE StoreOnce 4900 60TB Backup Base System



l HPE StoreOnce 6500 120TB Backup Couplet forAdditional Racks

l HPE StoreOnce 6500 120TB Backup Couplet forInitial Rack

l HPE StoreOnce 6500 120TB Backup Couplet forExisting Racks

l HPE StoreOnce 6600 120TB for 1st Couplet

l HPE StoreOnce 6600 120TB for 2nd and 4thCouplet

l HPE StoreOnce 6600 120TB for 3rd Couplet

l HPE StoreOnce B6200 48TB Backup System

SNMP SNMP

Table 3.49 Supported HPE StoreOnce Backup (D2D) and required protocols, continued

1Gen 2 single-node backup systems require firmware version 2.1.03 or above.

HPE XP/P9000 Disk ArraysHPE Insight RS software provides HPE XP/P9000 Disk Array device support for C-Track submissions toHPE using the Internet connectivity method. Registration with Insight RS occurs during the Truststoreconfiguration on the SVP.

Note that XP/P9000 devices are not serviceable by customers. Support on XP/P9000 devices is delivered aspart of your Mission Critical Support contract. Please contact your local HPE account representative for helpto implement this solution.


HPE Storage

XP/P9000 devices support configuration collections; however, you cannot manually run collections within theInsight RS Console. All collections are sent to Insight RS from the XP/P9000 devices.

The Insight RS 7.8 solution for XP/P9000 Disk Arrays is simplified to no longer require SIM and XPAIM tomonitor the array. Furthermore, the HPE XP/P9000 Disk Array must run the required Firmware (FW) versionand the required C-Track version installed on the Service Processor (SVP) as listed below:

Array family C-Track version1 Firmware version

XP7 5.55.00 or higher Recommended 80-01-22-00/02 and higher.

Minimum supported 80-01-22-00/02.

XP P9500 4.55.00 or higher Recommended 70-06-20-00/00 and higher.


XP 20000/24000 3.55.00 or higher Recommended 60-08-49-00/00 and higher.


XP 10000/12000 2.55.00 or higher Recommended 50-04-31-00/00 higher.


Table 3.50 Required firmware and C-Track versions

1C-Track versions 2.55.00, 3.55.00, 4.55.00, and 5.55.00 are packed with Java 8 and do not use the Java versioninstalled on the SVP. These C-Track versions are not upgradeable from older C-Track versions and must be re-installed.

Note: XP 128/1024 arrays are not supported.

HPE 3PAR StoreServ StorageHPE 3PAR StoreServ storage is not supported with the Insight Remote Support 7.8 software, but can bemonitored with its ownmonitoring solution.

Note: HPE 3PAR File Controller Storage is supported via iLO 4 direct connect.

HPE Secure Key ManagerHPE Secure Key Manager is currently not supported with the Insight Remote Support 7.8 software, but canbemonitored with the Insight Remote Support Advanced software.

HPE Enterprise Secure Key ManagerHPE Enterprise Secure Key Manager is currently not supported with the Insight Remote Support 7.8software, but can bemonitored with the Insight Remote Support Advanced software.


HPE Storage

HPE StoreFabric (formerly SAN FibreChannel switches)SNMP needs to be configured and enabled for HPE Storage Switches to be able to send events to theHosting Device.


HPE B-series Fibre Channel switchesTest trap support for HPE B-series Fibre Channel switches requires the installation of Fabric Operatingsystem v6.3.0b firmware or higher. See the HPE Fabric OS 6.3.0b Customer Advisory or details.

Note: Older 1GB Brocade switches (1 GB) andM-Class Switches are not supported.

Important: HPE Insight RS supports the secure SNMPv3 protocol on B-Series switches thatsupport SNMPv3. Insight RS only supports SNMPv3 traps, and does not support SNMPv3Informs. Insight RS listens on port 1162 for SNMPv3 traps, and your SNMPv3 passwords must beat least 8 characters long. Refer to your device's documentation to determine the versions of SNMPyour device supports.


HPE StoreFabric (formerly SAN Fibre Channel switches)


B-series FC switch series Discovery Monitoring BasicCollections

SANCollections

HPE StoreFabric 4/8 SAN Switch SNMP SNMP Telnet

or

SSH

Telnet

or

SSHHPE StoreFabric 4/16 SAN Switch

HPE StoreFabric 4/32 SAN Switch

HPE StoreFabric 4/32B SAN Switch

HPE StoreFabric 4/64 SAN Switch

HPE StoreFabric 4/256 SAN Director Switch

HPE 8/8 SAN Switch

HPE 8/24 SAN Switch

HPE 8/40 SAN Switch

HPE 8/80 SAN Switch

HPE DC SAN Backbone Director Switches (DCX)

HPE Encryption SAN Switch

HPE 1606 Extension SAN Switch

HPE SN3000B Fibre Channel Switch

HPE StoreFabric SN3600B FC 32Gb Switch SNMP SNMP

HPE SN6000B Fibre Channel Switch SNMP SNMP Telnet

or

SSH

Telnet

or

SSHHPE StoreFabric SN6500B Fibre Channel Switch

HPE StoreFabric SN6600B Fibre Channel Switch

HPE StoreFabric SN8000B SAN Director Switch

HPE StoreFabric SN8600B SAN Director Switch

Brocade 4Gb SAN Switch for HPE BladeSystem c-Class

Brocade 4Gb SAN Switch for HPE BladeSystem p-Class



Table 3.51 Supported HPE B-series (Brocade) Fibre Channel (FC) switches and required protocols

HPE C-series Fibre Channel switches

Note: CiscoMDS Fibre Channel switches include support for Cisco NX-OS version 5.x.



C-series FC switch series Discovery Monitoring BasicCollections

SANCollections

HPE SN6000C Fibre Channel Switch SNMP SNMP SNMP SNMP

HPE StoreFabric SN6010C Fibre ChannelSwitch

HPE StoreFabric SN6500C Multi-service Switch

Cisco MDS Fibre Channel switches,

including support for Cisco NX-OS version 5.x

Table 3.52 Supported HPE C-series Fibre Channel (FC) switches and required protocols

HPE H-series Fibre Channel switches

H-series FC switch series Discovery Monitoring Basic Collections SAN Collections

HPE 8/20q Fibre Channel Switch SNMP SNMP SNMP SNMP

HPE SN6000 Fibre Channel Switch

Table 3.53 Supported HPE H-series Fibre Channel (FC) switches and required protocols



HPE Networking SwitchesInsight Remote Support 7.8 provides product support for selected HPE Networking Switches. This includesHPE ProVision-based (formerly HPE E-Series/ProCurve) and HPE Comware-based (formerly A-Series orH3C/3COM) networking switches.

Note: HPE Insight RS supports the secure SNMPv3 protocol when it is supported on themonitoreddevice. Insight RS only supports SNMPv3 traps, and does not support SNMPv3 Informs. InsightRS listens on port 1162 for SNMPv3 traps, and your SNMPv3 passwords must be at least 8characters long. Refer to your device's documentation to determine the versions of SNMP yourdevice supports.


HPE ProVision-based switches (formerly E-Series/ProCurve)HPE ProVision-based switches ship with SNMP installed and enabled so no additional configuration isneeded.

For configuration collections, make sure that either Telnet orSSH service is enabled. Telnet is enabled onHPE ProVision-based Switches by default. If you prefer to use SSH, you will need to enable it. Forinstructions, see the Insight Remote Support Monitored Devices Configuration Guide available atwww.hpe.com/info/insightremotesupport/docs.

Switch series Discovery Monitoring Basic Collections SAN Collections

HPE ProCurve 2500 Switch Series SNMP SNMP Telnet

or

SSHHPE 2510 Switch Series

HPE 2520 Switch Series

Aruba 2530 Switch Series


HPE E2600 Switch Series




HPE ProCurve 2800 Switch Series


HPE ProCurve 2900 Switch series

Table 3.54 Supported ProVision-based networking switches and required protocols


HPE Networking Switches



HPE 2910 al Switch Series SNMP SNMP Telnet

or

SSHAruba 2915 Switch Series


Aruba 2930F Switch Series

Aruba 2930M Switch Series

HPE ProCurve 3400cl Switch Series

HPE 3500 and 3500 yl Switch Series


HPE 4200 vl Switch Series

HPE 5300xl Switch Series

Aruba 5400 zl Switch Series

Aruba 5400R zl2 Switch Series

HPE ProCurve 6108 Switch

HPE 6120XG Blade Switch Series

HPE 6120G/XG Blade Switch Series

HPE 6125XLG Ethernet Blade Switch

HPE 6127XLG Blade Switch

HPE 6200 yl Switch Series

HPE 6400 cl Switch Series


HPE 8200 zl Switch Series

Table 3.54 Supported ProVision-based networking switches and required protocols , continued

Aruba 3810 switchesAruba 3810 switches are configured the same as ProVision-based switches. For instructions, see the InsightRemote Support Monitored Devices Configuration Guide available atwww.hpe.com/info/insightremotesupport/docs.




HPE Aruba switch model Productnumber


SANCollections

Aruba 3810M 24G 1-slot Switch JL071A SNMP SNMP Telnet

or

SSHAruba 3810M 48G 1-slot Switch JL072A

Aruba 3810M 24G PoE+ 1-slot Switch JL073A

Aruba 3810M 48G PoE+ 1-slot Switch JL074A

Aruba 3810M 16SFP+ 2-slot Switch JL075A

Aruba 3810M 40G 8 HPE Smart RatePoE+ 1-slot Switch

JL076A

Table 3.55 Supported HPE Aruba switches and required protocols

HPE Altoline switchesHPE Altoline networking switches requireSNMP for discovery and remotemonitoring.

Altoline switch series Discovery Monitoring Basic Collections SAN Collections

HPE Altoline 6900 Switch Series SNMP SNMP

HPE Altoline 6920 Switch Series





Table 3.56 Supported Altoline switches and required protocols

HPE Comware-based switches (formerly A-Series orH3C/3Com)HPE Comware-based (formerly known as A-Series or H3C/3Com) networking switches requireSNMP fordiscovery and remotemonitoring. Ensure that public community credentials are configured for these devicesto communicate with the Hosting Device.

Insight RS supports Comware software version 7 for those switches that support Comware 7.

For configuration collections, make sure that either Telnet orSSH service is enabled. Telnet is enabled onHPE Comware-based Switches by default. If you prefer to use SSH, you will need to enable it. Forinstructions, see the Insight Remote Support Monitored Devices Configuration Guide available atwww.hpe.com/info/insightremotesupport/docs.

Insight RS 7.8 supports Intelligent Resilient Framework (IRF) technology, and can detect the following IRFalerts:

l Power supply failures

l Fans and fan tray failures

l Module and board failures

l Over-temperature conditions





HPE FlexNetwork 3100 EI Switch Series SNMP SNMP Telnet

or

SSHHPE FlexNetwork 3100 SI Switch Series

HPE 3600 EI Switch Series

HPE 3600 SI Switch Series




HPE FlexNetwork 5130 HI Switch Series


HPE 5500 HI Switch Series




HPE FlexFabric 5700 Switch Series

HPE FlexNetwork 5800 Switch Series




HPE FlexFabric 5900CP Switch Series











Table 3.57 Supported Comware-based networking switches and required protocols



Mellanox InfiniBand SwitchesSNMP needs to be configured and enabled for InfiniBand switches to be able to send events and collectionsto the Hosting Device.

InfiniBand switch series Discovery Monitoring Basic Collections SAN Collections

Mellanox InfiniBand EDR Managed Switch SNMP SNMP SNMP SNMP

Mellanox InfiniBand EDR Unmanaged Switch

Mellanox InfiniBand FDR Switch

Mellanox InfiniBand Switch Chassis

Table 3.58 Supported Infiniband switches and required protocols

Intel Omni-Path SwitchesSNMP needs to be configured and enabled for Omni-Path switches to be able to send events to the HostingDevice.

Omni-Path switch model Discovery Monitoring BasicCollections

SANCollections

Intel Omni-Path Architecture 192P/288P DirectorSwitch Chassis

SNMP SNMP

Intel Omni-Path Architecture 768P/1152P DirectorSwitch Chassis

Intel Omni-Path Architecture 100Gb 48-port ManagedSwitch

Intel Omni-Path Architecture 100Gb 48-portUnmanaged Switch

Table 3.59 Supported Omni-Path switches and required protocols

HPE Networking RoutersInsight Remote Support 7.8 provides product support for selected HPE Networking Routers.

Note: HPE Insight RS supports the secure SNMPv3 protocol when it is supported on themonitoreddevice. Insight RS only supports SNMPv3 traps, and does not support SNMPv3 Informs. InsightRS listens on port 1162 for SNMPv3 traps, and your SNMPv3 passwords must be at least 8characters long. Refer to your device's documentation to determine the versions of SNMP yourdevice supports.


For configuration collections, make sure that either Telnet orSSH service is enabled.


HPE Networking Routers

Router series Discovery Monitoring Basic Collections SAN Collections

HPE FlexNetwork 6600 Router Series SNMP SNMP Telnet

or

SSHHPE 8800 Router Series

HPE FlexNetwork HSR6600 Router Series

HPE FlexNetwork HSR6800 Router Series

HPE MSR20 Router Series

HPE MSR20-1x Router Series



HPE FlexNetwork MSR95x Router Series

HPE FlexNetwork MSR1000 Router Series




Table 3.60 Supported networking routers and required protocols

HPE SolutionsInsight RS does not recognize HPE solutions, but canmonitor the components of Solutions. Solutioncomponents can be organized as solutions within the Insight RS Console. Details about how to create,modify or delete a Solution are available in the Online Help.


Insight RS provides component support for the following HPE Solutions:

l HPE ConvergedSystem300

l CS300 for Microsoft Analytics Platform (previously called HPE AppSystem for Microsoft SQL Server2012 Parallel DataWarehouse)

l CS300 for Microsoft Analytics Platform, supportingMicrosoft Appliance Update 4 (AU4)

l HPE SAP HANA

l HPE ConvergedSystem 500 for SAP HANA (ProLiant Gen8/Gen9)

o CS500 for SAP HANA Single Node (or Scale Up) with RHEL for SAP

o CS500 for SAP HANA Single Node (or Scale Up) with SLES for SAP

o CS500 for SAP HANA Scale Out with SLES for SAP (including Broadwell CPU support)

l HPE ConvergedSystem 900 for SAP HANA

o CS900 for SAP HANA Single Node (or Scale Up) with SLES for SAP (Superdome X Gen8)

o CS900 for SAP HANA Single Node (or Scale Up) with SLES for SAP


HPE Solutions

l Superdome X Gen9 with E7 v3 CPUs (Haswell CPU support)

Theminimum required firmware for Insight RS support is v7.6.0.

Theminimum version of Superdome X Linux WBEM providers is 53.

l Superdome X BL920s Gen9 with E7 v4 CPUs (Broadwell CPU support)

Theminimum required firmware for Insight RS support is v8.2.106.

Theminimum version of Superdome X Linux WBEM providers is BL59.

o CS900 for SAP HANA Scale Out with SLES for SAP (Superdome X Gen8)

o HPE CS900 for SAP HANA Scale Out (Superdome X Gen9)

l HPE ConvergedSystem 900 Scale Out with RHEL 7.2 for SAP HANA

l HPE ConvergedSystem 900 Scale Out with SUSE 12 SP1 for SAP HANA

l AppSystem for SAP HANA

o Scale Out 1.2 with SLES for SAP

o Scale Out 1.1 with SLES for SAP

o Single Node/Scale Up – 2TB and 4TB with SLES for SAP

o Single Node/Scale Up Large with Virtualization with SLES for SAP

l SAP HANA Tailored Datacenter Integration

l SAP HANA Base Configurations

l HPE CloudSystemMatrix 7.x

l HPE CloudSystem 7.6, 8.0, 9.0, and 10.0

l HPE ConvergedSystems for Virtualization

l CS300 for Virtualization

l CS700 1.x for Virtualization

l CS700 2.0 for Virtualization

l CS700 2.5

l CS700 2.x C for Virtualization

l CS700 2.x C+ for Virtualization

l CS700x for Virtualization

l HPE ConvergedSystems Hyper-Converged Appliances

l CS200-HC StoreVirtual (SL2500 only)

l CS250-HC StoreVirtual System

l Hyper Converged 250 for Microsoft CPS Standard

l Hyper Converged 250 for VMware

l Hyper Converged 380

l Hyper Converged 380 1.1


HPE Solutions

l HPE ConvergedSystems for Vertica

l CS300 for Vertica

l HPE E5000Messaging Systems

l HPE E5000G1

l HPE E5000G2

Formore information about solution support and solution component support, see the Insight Remote SupportSolution Support FAQ document at:http://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay/?docId=c03911757.

Rack and PowerHPE Rack-mountable and Tower UninterruptablePower SystemsThe Uninterruptable Power Systems (UPS)Management Module and UPS Network Module are options inseveral HPE Rack-Mountable and Tower UPS units. When the option card is present, support is provided forthe below devices.

Recommended service actions and automated event submission to HPE are provided for whole unit, battery,and ERM (Extended RuntimeModule) failures.

For additional details, see the support matrix at: www.hpe.com/servers/ups.


UPS model Discovery Monitoring BasicCollections

SANCollections

Current HPE Uninterruptable PowerSystems

R1500 G3

R/T3000G2

R5000

R7000

R8000/3

R12000/3

RP36000/3

SNMP SNMP

Table 3.61 Supported HPE Rack-mountable and Tower UPS and required protocols


Rack and Power

http://h20564.www2.hpe.com/portal/site/hpsc/public/kb/docDisplay?docId=c03911757

http://www.hpe.com/servers/ups

UPS model Discovery Monitoring BasicCollections

SANCollections

Legacy HPE Uninterruptable PowerSystems

T1000xr

T1500xr

T2200xr

R1500xr

R1500 G2

R3000xr

R3000

R/T3000

R5550xr

R5500

R12000xr

SNMP SNMP

Table 3.61 Supported HPE Rack-mountable and Tower UPS and required protocols, continued


Rack and Power

Management platform integrationHPE Systems Insight ManagerInsight Remote Support 7.8 offers the ability to synchronize service incidents with Systems Insight Manager(SIM) 7.2.2 through 7.6. This is enabled by configuring this option in the Integration Adaptersmenu.

This option only supports SIM being installed on the sameHosting Device. If SIM is installed on the HostingDevice before installing Insight Remote Support, then the HPE SIM Adapter is automatically installed. If SIMwas installed after installing Insight Remote Support, then the HPE SIM Adapter needs to bemanuallyinstalled. For details, see theHPE Insight Remote Support Installation and Configuration Guide atwww.hpe.com/info/insightremotesupport/docs.

Important: SIM and Insight RS support different versions of theMicrosoft Windows operatingsystem. If you intend to synchronize Insight RS with SIM, make sure the Hosting Device operatingsystem is supported by both SIM and Insight RS. For SIM operating system support, see theHPEInsight Management Support Matrix at http://www.hpe.com/info/insightmanagement/docs.

Whenever there is a change in the status of a service incident, the new incident status is also updated in SIM.Themost important incident status changes are the creation and assignment of a case (ticket) in HPE'sservice workflow and the closure of the incident once it is completed.

When a case is opened at HPE, the case ID is appended to the SIM event. This means that customer's ITsupport personnel can provide the case ID whenever they want to communicate with HPE.

When configuring this option, you will be able to specify various synchronization options that will allowchanges made in SIM to be automatically reflected in Insight Remote Support. For details, please see theHPE Insight Remote Support Installation and Configuration Guide atwww.hpe.com/info/insightremotesupport/docs.

HPE recommends that you always upgrade to the latest supported SIM version and its components. See"Insight RS 7.8 and SIM compatibility support matrix" below for supported SIM versions:

SIM release version1 SIM version supported with Insight RS 7.8? SIM end of support date

7.6 Y Active

7.5.1 Y Active (11/2017)

7.5 Y 2/2017

7.4.1 Y 10/2016

7.4 Y 03/31/2016

7.3.2 Y 01/31/2016

7.3.1 Y 09/30/2015

7.3 Y 06/30/2015

7.2.2 Y 03/01/2016

7.2 and older N Not supported

Table 3.62 Insight RS 7.8 and SIM compatibility support matrix

1HP always recommends installing the latest HotFix. See


Management platform integration




http://h20566.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04271436 for details.

For reference, see the SIM Support Matrix summarizing the different SIM release versions with thecorresponding release and end of support date:http://h20566.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04272840.

HPE SNMP Service Event AdapterThe SNMP Service Event Adapter provides the ability to forward an SNMP trap to another managementapplication or ticketing system when an event has been sent to HP for intervention. It contains the sameinformation as displayed in the user interface, including support case status and case ID. To properly interpretthe trap, your receiving applicationmust be configured to use the cpqServiceMIB, which is available fordownload in the Systems Insight Manager - MIB Kit at:http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04272529. For details, see theHPEInsight Remote Support Installation and Configuration Guide

HPE OneViewInsight Remote Support and HPE Insight Online are complementary applications to HPE OneView, deliveringcomplete life cycle infrastructuremanagement for accelerating IT service delivery and support. HPE OneViewand Insight RS have separate discovery andmonitoring functions that provide complimentary managementand support capabilities. HPE OneView provides devicemanagement, while Insight RS provides remotemonitoring, automated call logging, faster problem resolution, and near-100% first-time fix accuracy. The HPEInsight Online dashboard can be used to track service events and support cases, view device configurations,and proactively monitor your HPE contracts and warranties for devices monitored by Insight RS.

Insight RS andOneView coexist in your environment, but must be installed on separate host servers.

HPE Operations ManagerIncident synchronization is currently only available in this version for HPE Operations Manager using the HPESNMP Service Event Adapter, described above.

SAP Solution ManagerIncident synchronization is currently only available in this version for SAP SolutionManager using the HPESNMP Service Event Adapter, described above.


Management platform integration




HPE Insight Online integrationHPE Insight Online is an addition to the HPE Support Center portal for one stop, secure access to product andHPE support information personalized to your IT environment. It is available at no additional cost as part ofyour warranty or contractual support agreement with HPE.

You can configure automatic integration into the HPE Insight Online portal when installing Insight RemoteSupport or subsequently, by entering your HPE Passport ID and password. On login into HPE SupportCenter, within theMy IT Environment view, you will automatically see all devices that are registered withInsight Remote Support 7.x.

If all Insight Remote Support registered devices do not appear automatically in HPE Insight Online, it may bepossible that the device was already registered to another person in your company. To see this device in yourview, you need them to share or transfer ownership to yourself. For details and prerequisites, please see theGetting Started with HPE Insight Online Guide at www.hpe.com/info/insightremotesupport/docs for details.

Important: Insight Online supports amaximum of 1,500 devices per HPE Passport ID. Whenintegrating with Insight Online, make sure each Insight RS installationmonitors nomore than 1,500devices.

Important:When you disable your connection to Insight Online or change to a different HPEPassport account, the change takes time to be reflected in Insight Online. Wait until all of yourdevices have been removed from your current Insight Online account before connecting to a newaccount.


HPE Insight Online integration


Issues and suggested actionsChrome browser version 53.0.2785.116 JavaScripterrorsChrome browser version 53.0.2785.116 displays JavaScript errors in the ChromeDeveloper Tools consolewhen using the Insight RS Console. These errors do not affect the Insight RS functionality. This behavior iscorrected in the later Chrome versions.

If you see these errors, HPE recommends you upgrade your Chrome browser.

HPE ProLiant Gen8 servers are displayed by theirserial numberThe HPE ProLiant Gen8 server device namemay be displayed as a serial number (indicated by an S/N prefix)in the Insight RS Console in theSystem Name column. This will happen if remote support for the server isenabled while the server's operating system is not running or the Agentless Management Service (AMS) is notinstalled and enabled. To enable the IP address to be displayed instead of the serial number, the followingsteps can be taken:

l Before registering for Insight Remote Support via the iLO 4, or before initiating the discovery of the HPEProLiant Gen8 server's iLO 4 from the Insight RS console:l Ensure that theminimum supported firmware version (1.10 or later) is installed to register Insight RSthrough the iLO 4

l Ensure that the Agentless Management Service (AMS) is enabled, and the operating system is running

l Ensure that the Remote Insight Board Common Language Protocol (RIBCL) credentials for the serverare entered in the Insight RS Console

l If you have already successfully registered or discovered the HPE ProLiant Gen8 server in Insight RS:l Ensure that the Agentless Management Service (AMS) is enabled, and the operating system is running

l Ensure that the Remote Insight Board Common Language Protocol (RIBCL) credentials for the serverare entered in the Insight RS Console

l Click on the serial number in the System Name column and then choose Discover Device. The re-discovery of the device will result in the IP address being displayed.

HPE Authorized Channel Partner default settingsmay not be retainedThe default HPE Authorized Channel PartnerProvider ID, if entered in the Hosting Device SetupWizard, maynot be retained in this version. When the installation is completed, please check in theMainMenu, selectCompany Information→Channel Partner tab and re-set the information if it has not been retained. Fordetails, please see the Insight Remote Support Installation and Configuration Guide atwww.hpe.com/info/insightremotesupport/docs.


Issues and suggested actions


Service events display an incorrect timestamp inthe Insight RS ConsoleWhen viewing events and collections in the HPE Insight RS Console using a web browser, then any timedisplayed will convert to the time zone set in that browser. This is to ensure that the user can see the eventtiming using their local time zone. If there are discrepancies between the event time and the event processedtime, then you should check the time and time zone setting on themonitored device. If this is being setexternally from a time server or via DHCP, make sure that these are correctly connected and set to theappropriate time. Note, even if this issue is seen, it will not affect the efficient delivery of service by HPE or anHPE Authorized Service Partner as the Hosting Device time is used as a reference for service delivery.

A device appears without a discovery taking placeIf a customer configures an SNMP diagnostic agent on amonitored device with the trap destination set to theInsight RS Hosting Device, it is assumed that the intention is to have this devicemonitored. Hence, if thisdevice sends an SNMP trap to the Hosting Device, it will automatically initiate a discovery.

Note, that default credentials are applied and you should check tomake sure that event monitoring andconfiguration collections are working correctly for this device.

Another way that a device can be discovered without Hosting Device initiation is if a customer registers anHPE ProLiant Gen8 or Gen9 server for remotemonitoring through its iL0 4 registration process.

Unexpected device discoveryA larger group of devices can be discovered in the following situations:

l When discovery settings are setup, a larger range of devices specified than expected.

l When Insight RS 7.8 is installed on a server that uses the same IP address as the previous server InsightRS was installed on. This happens whenmonitored devices in the IT environment still have the SNMP trapdestination orWMI/WBEM subscription in place that sends events to that IP address. When these eventsare sent, this will trigger a discovery and that device will appear in the Insight RS Console.

Suggested action: Delete or disable the devices that you don't want Insight RS to monitor.

Duplicate records created in Insight Online whenthe same device is discovered twiceTwo records can be created in HPE Insight Online for a device in the following scenarios:

l Scenario 1: A device is partially discovered by Insight RS, detecting OS and network information, but noserial number or product number information. When discovered again, full information is discovered.

l Scenario 2: A device has SNMP trap forwarding set to the Hosting Device and the device was notdiscovered by Insight RS prior to receiving the event.

Suggested action: Duplicate records cannot be removed at this time.



Multiple location ID and partner configuredIn a small percentage of cases, HPE can storemore than one partner location ID for the same partner user inour backend system.

Inmost cases, if you are a partner user, you can determine your partner location ID by logging in to the HPEGlobal Partner portal. The location ID you see in the top left hand corner of the screen is your location ID. Ifafter installing Insight Remote Support using this location ID you are not able to see theMy Customer tab inInsight Online, then HPE Support can help you determine the correct location ID to use.

Suggested action: Contact HPE Support to determine which partner location ID is active in Insight Online/InsightRS. Case information will be sent to the service provider listed in Insight RS for the customer.The Insight Online My Customer system will display the correct data for the partner if thepartner uses the login verified by HPE Support.

Unhealthy Monitoring & Collections even whenprotocols are setup correctlyWhen Insight RS 7.8 is configured to work with SIM, Insight RS detects all of themonitored device protocolsthat SIM has detected. An issue can occur when these protocols are not installed or configured correctly onthe device or the protocols are not valid for use with Insight RS. In these cases, Insight RS displays a failed orunhealthy status in theMonitoring & Collections section of the Insight RS Console, even though the protocolsare not being used by Insight RS.

Suggested action: To work around this issue, do not select the Automatically sync new/deleted credentialsfrom HPE SIM check box in the HPE SIM Adapter.

Service Events are not displayed on the SIM AllHPE Service Events pageWhen the HPE SIM Adapter is installed, you have the ability to forward service events from Insight RS toSIM. When both SIM and Insight RS are installed on the sameHosting Device and SIM is upgraded, noservice events are displayed on the SIM All HPE Service Events page. The cause of this is the XML file thatcontrols the query to display events on the SIM All HPE Service Events page is corrupted because SIMoverwrites the XML file that Insight RS installs.

Suggested action: Use the Insight RS Software Updates to uninstall and then reinstall the HPE SIM Adapter. Ifthe HPE SIM Adapter is at the latest available version, a complete uninstall and reinstall willresolve the issue. If the HPE SIM Adapter is not at the latest available version, a simpleupgrade will resolve the issue.

Cannot log on to the Insight RS Console as anAdministratorYou are using a domain user account and this account is amember of a domain group which in turn is amember of the domain Administrators group. Additionally, User Account Control (UAC) is turned on. Forexample:



l You cannot log on to the Insight RS Console with user MYDOMAIN\myusername and,

l MYDOMAIN\myusername is a member of the group MYDOMAIN\specialusers.

l MYDOMAIN\specialusers has been added to the MYDOMAIN\Administrators group.

l User Account Control (UAC) is turned on.

Suggested action: To work around this issue, any of the following actions enable you to log on as anAdministrator:

l Turn off User Account Control (UAC) on the Hosting Device

l Add your user account to a local Administrators group on the Hosting Device. Forexample, add MYDOMAIN\myusername to the local HostingDevice\Administratorsgroup

l Add your user account directly to the domain Administrators group. For example, addMYDOMAIN\myusername to the MYDOMAIN\Administrators group directly.

l Create a new local Administrators account and use that to log on to the Hosting Device.For example, create an Administrative account named HostingDevice\AdminAccountand log on with that.



HPRSMain service fails to start after upgradeAfter Insight RS has been upgraded successfully, after the next reboot the HPRSMain service fails to start.The upgrade process may request the reboot or HPRSMain can fail to start after the first reboot after anupgrade.

Suggested action

1. Open the Control Panel, and navigate to Programs and Features. Note what version of Insight RS isinstalled to verify that the correct version is listed.

2. InWindows Explorer, navigate to the directory where the Insight RS installer file was downloaded. IfSoftware Updates was used in the upgrade, the kit is located at %HP_RS_DATA%SWM\LANDINGZONE.

3. Rename the file from .exe to .zip.

4. Right-click on the .zip file and select Extract all…. Select a directory or use the default.

5. Open a Command Prompt window as Administrator and navigate to the extraction directory.

6. Run the following command to repair the installation:

msiexec /f hprs7kit.msi /lv "%HP_RS_LOG%\hprs_recovery.log"

7. This process may continue without interruption, but it is possible that the below dialog will appear. If itdoes, then provide the path where you extracted the .zip in step 4.

8. If you want to view the recovery log file, once the repair operation completes, open aWindows Explorerwindow and enter %HP_RS_LOG% in the address bar. Sort the files by datemodified, and you should seethe recovery log file near the top.

9. Delete the following to clean up disk space:

a. The original hprs_recovery.log file from%HP_RS_LOG%

b. The entire directory where you unpacked the .exe in step 4.

The recovery operation is complete.

Command View for Tape Libraries device displaysan error iconAfter discovery, the CVTL@<device> that Insight RS lists will always display an error icon ( ) in theWarranty& Contract and status column.



WMI Mapper fails to startWhenWMI Mapper is installed on aWindows 2008 R2Hosting Device, theWMI Mapper servicemay fail tostart with the "NT SERVICE\MAPPER" user and theWMI Mapper Indications servicemight fail to start withthe "NT SERVICE\WbemConsumer" user. This occurs on aWindows 2008 R2Hosting Device that is part ofa domain whose security policy is being controlled by a domain controller, in which the above two users arenot given the log on as service right.

TheWMI Mapper andWMI Mapper Indications services fail to start and while trying to start these servicesfrom the services.msc console, the following error appears:

Windows could not start the Pegasus WMI Mapper service on Local Computer. Error 1069: Theservice did not start due to a logon failure.

A more detailed error is also listed in the Systems Logs of theWindows Event Viewer.

The problem occurs because inWindows 2008 R2, Mapper andMapper Indications Services are started withusers having lower privileges. By default a standaloneWindows 2008 R2 server will have these users with thesaid privileges. However in the case of a server whose security policies are controlled by a domain controller,these users might be removed from the default set of users and hence the services will not start.

You can choose to follow any one of the below workarounds based on your requirements:

l You change theMapper andMapper Indications Service to start with a privileged user account such as the“localSystem” account. This can bemade by editing the properties of each of the services using theservices.msc console.

l You can choose to give the following two users “NT SERVICE\WMI Mapper” and “NTSERVICE\WbemConsumer” the “log on as a service” right using the “User Rights Assignment” option inthe Security Policy Editor (secpol.msc).

HPRSMAIN service shutdown errorWhen the HPRSMAIN service needs to be stopped or restarted, such as during an Insight RS upgrade orpatch install, the following error may appear during shutdown: "Error 1053: The service did notrespond to the start or control request in a timely fashion."

The issue occurs when the system load is high, due to non-Insight RS processes for example, and thiscauses Insight RS to exceed theMicrosoft Windows process shutdown timeout threshold.



Appendix A: Updating existing Insight RSinstallationsUpgrading from version 5.xInsight Remote Support 7.8 replaces the capabilities and product coverage found in Insight Remote SupportStandard (RSS) and Insight Remote Support Advanced (RSA) with the exceptions listed in "Insight RS 5.xfunctionality not available in Insight RS 7.8" below.

l Monitoring specific Insight RSA devices

l Requiring the integration with SAP SolutionManager/HPE Operations Manager

l Customers with Proactive Care Service are advised that Insight Remote Support 7.x is the preferredversion.

Customers with Insight RSS or Insight RSA must do a fresh install to upgrade to Insight RS 7.8. To upgrade,download the Insight Remote Support 7.8 software package from HPE Software Depot and following theinstallation procedure.

When upgrading to Insight Remote Support 7.8 and you are also upgrading to a supported version of SIM,make sure you install or upgrade SIM before you upgrade Insight Remote Support to 7.8. If you do not install asupported version of SIM first, the SIM Adapter will be uninstalled as part of the upgrade, and you will need toinstall and enable the SIM Adapter after installing a supported version of SIM.

Functionality Details

Hosting Device l All Microsoft Windows 2003 operating system versions will not besupported on any Insight RS 7.x versions.

Products that will not be supportedby any 7.x version

l HPE Enterprise Secure Key Manager

l HPE Secure Key Manager

l HPE Dynamic Smart Cooling

l HPE SAN Virtualization Services Platform

l HPE Modular Array

l HPE Enterprise Modular Array

l HPE Raid Array

l HPE Enterprise Storage Array

l M-series Switches (McData)

l Carrier-grade Servers (cx2620, cc3310)

l HP 9000 rp2400 series (A-Class), rp5400 series (L-Class), and D,K,R,T,V(Class) servers

l PA-RISC versions of HP 9000 SD-A and SD-B servers

l HPE Neoview Systems

l IBM AIX servers

l Sun Solaris servers

Table A.1 Insight RS 5.x functionality not available in Insight RS 7.8



Functionality Details

Mission Critical Service Delivery(Insight RSA only)

Capabilities to deliver the following mission critical services:

l HP-UX System Health Check assessments (not available within InsightRS 7.x, but available as a standalone client)

l TAM-S and CCMon Services

l Unreachable Device Notification

Table A.1 Insight RS 5.x functionality not available in Insight RS 7.8, continued

Port adjustments neededTCP/IP port 7905 needs to be opened for Insight RS 7.x to communicate with monitored devices that useWBEM/WMI.

Insight RSS and RSA use TCP/IP port 7906 to communicate from themonitored devices to the HostingDevice/Central Management Server. Insight RS 7.x now uses port 7906 for the Insight RS Console and whenusing the Onboard Administrator and HPE ProLiant Gen8 or Gen9 iLO 4 embedded Insight Remote Supportcapabilities.

Insight RS 7.x uses port 7905 to communicate with monitored devices that useWBEM/WMI, such as HP-UX, Linux andWindows servers. If you secured port 7905 when using Insight RSS or RSA, youmust nowmake sure TCP/IP port 7905 is open on your monitored devices, the Hosting Device and any firewallsbetween the two. For more information about specific port settings, see theHPE Insight RS Security WhitePaper.

Upgrading from previous versions of 7.xUpgrading by uninstalling a previous version of Insight RS 7.x and then installing the latest version is not asupportedmethod to upgrade Insight RS. When the 7.x software is uninstalled, residual data is left behind incase the same version is going to be re-installed, andmismatches in this data can cause Insight RS to shutdown some processes. Upgrade using one of the supportedmethods provided in the Insight Remote SupportUpgradeGuide available at www.hpe.com/info/insightremotesupport/docs.


Appendix A: Updating existing Insight RS installations




Appendix B: Event Log Monitoring CollectorThe Event LogMonitoring Collector (ELMC) provides error condition detection of the event log of specificmonitored endpoint system and communicates these events to Insight Remote Support for analysis.

The ELMC software is made available on the Hosting Device by downloading it from theAdministrators→Software Updates page. The device specific ELMC versions will bemade available in the download folder onthe Hosting Device:


This folder defaults to C:\ProgramData\HP\RS\DATA\SWM\LANDINGZONE\ELMC. This is a hidden folder, so youmay need to set your folder options to show hidden folders.

The appropriate ELMC software should be distributed and installed on themonitored device. Note that whentheSoftware Updates page shows a status of Installed, this only means that the ELMC package has beeninstalled on the Hosting Device. Youmust still distribute and install ELMC on your monitored devices.

This includes ELMC versions for:

l HPE OpenVMS onHPE Integrity servers and AlphaServers

l VSI OpenVMS onHPE Integrity servers

l Windows 2003 on HPE Integrity servers

l Windows on ProLiant servers (x86, x64) whenmonitoring EVAs with P6000 Command View

Note: ELMC installation is required for StorageManagement Servers (SMS)monitoring EVA P6000storage devices.

The following ELMC versions are supported with Insight Remote Support 7.8:

l ELMC 6.2 and above

HPE always recommends installing the latest version.

Note:When upgrading to ELMC version 6.4, the incorrect version number is displayed in theupgrade window. After performing the upgrade, the correct version number of 6.4 will show in thePrograms and Features window and when you run the wccproxy version command.


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