hr change management and driving end user adoption
DESCRIPTION
This presentation looks at strategies and tactics for HR to effectively introduce change in the organization related to employee performance management processes, and technology introduction to support it. Using the example of Halogen’s employee performance and talent management software, it provides ideas and best practices around introducing change and ensuring internal adoption among end users of the system – executives, managers and employees. Whether you are just about to launch your first process using Halogen or have just completed your 5th appraisal cycle, success is dependent on getting people to use the system. In order for employees to use the system, we need to engage them and get their buy-in!TRANSCRIPT
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Presented by: Marty Killeen,
Implementation Consultant,
Halogen Software
HR Change Management and Driving End User Adoption
© 2013 Halogen Software. All rights reserved. All contents are confidential.
You’ll learn:• Change Management - how to be
successful• What you can do to secure buy-in
from employees• How to accelerate user adoption• Tips for communicating new
processes
Change Management & Driving End User Adoption
Change Management & Driving End User Adoption
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Change Management - How to be Successful
Change Management - How to be Successful
People Resist Change
People Resist Change
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Organizations attempting to introduce change without a structured approach might say:
“We’re sending them to training, isn't that enough?“
“We’re sending them to training, isn't that enough?“
“We have a communication plan, isn't that all we need?”
“We have a communication plan, isn't that all we need?” Can't we just
tell people to do it?
Can't we just tell people to do it?
Change Management - How to be Successful
Change Management - How to be Successful
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Projects with excellent change management programs met or exceeded objectives 88% of the time, while projects with poor change management met or exceeded objectives only 17% of the time.
- Tim Creasey, Prosci's Centre for Change Management
Projects with excellent change management programs met or exceeded objectives 88% of the time, while projects with poor change management met or exceeded objectives only 17% of the time.
- Tim Creasey, Prosci's Centre for Change Management
Change Management - How to be Successful
Change Management - How to be Successful
Discussing a 2007 survey of over 400 organizations across the world ...
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Change Management - How to be Successful
Change Management - How to be Successful
SUCCESS – for the company and you!SUCCESS – for the company and you!
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Change Management - How to be Successful
Change Management - How to be Successful
SHRM’S Elements for HR Success9 Primary Competencies2 Tied to Change Management
• Organizational Leadership and Navigation • Communication
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Change Management - How to be Successful
Change Management - How to be Successful
With a successful change process, you will be nurturing two of the most important HR competencies for your own professional development.
=Win/Win!
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Change Management - How to be Successful
Change Management - How to be Successful
Five Best Practices for Successful Change
Management 1. Involvement2. Communicate, Communicate and
Communicate some more3. Training 4. Feedback5. Stay the Course
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Change Management - 5 Best Practices
Change Management - 5 Best Practices
1.Involvement1.Involvement
© 2013 Halogen Software. All rights reserved. All contents are confidential.
2.Communicate, Communicate & Communicate some more.
2.Communicate, Communicate & Communicate some more.
Change Management - 5 Best Practices
Change Management - 5 Best Practices
© 2013 Halogen Software. All rights reserved. All contents are confidential.
3.Training3.Training
Change Management - 5 Best Practices
Change Management - 5 Best Practices
© 2013 Halogen Software. All rights reserved. All contents are confidential.
4.Feedback & Recognition
4.Feedback & Recognition
Change Management - 5 Best Practices
Change Management - 5 Best Practices
© 2013 Halogen Software. All rights reserved. All contents are confidential.
5.Stay the Course
5.Stay the Course
Change Management - 5 Best Practices
Change Management - 5 Best Practices
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Now that you have some tips on successful change management, let’s talk about getting
buy-in!
Now that you have some tips on successful change management, let’s talk about getting
buy-in!
© 2013 Halogen Software. All rights reserved. All contents are confidential.
What can we do to get employees to buy-in?
How to Secure Buy-In From Employees
How to Secure Buy-In From Employees
© 2013 Halogen Software. All rights reserved. All contents are confidential.
How to Accelerate User Adoption How to Accelerate User Adoption
• The performance management process can and should be an important tool
• But many managers and employees do little more than pay lip service
• It’s not uncommon for companies to report participation rates as low as 25-30%
© 2013 Halogen Software. All rights reserved. All contents are confidential.
How to Accelerate User Adoption How to Accelerate User Adoption
Managers• Find the process is too long and time
consuming• Don't understand the process• Don't know where to find the forms
or how to use them• Perceive little value for themselves
from the process • See little impact from the process• Feel uncomfortable giving feedback
and/or setting goals
© 2013 Halogen Software. All rights reserved. All contents are confidential.
How to Accelerate User Adoption How to Accelerate User Adoption How to Accelerate User Adoption
Employees• Feel like spectators
rather than participants• Don't get the
information they want and need
• Don't feel the feedback they get reflects their performance
• Don't see any value in the process for them
• View the process as subjective
© 2013 Halogen Software. All rights reserved. All contents are confidential.
How to Accelerate User Adoption How to Accelerate User Adoption How to Accelerate User Adoption
To help improve employee engagement and participation
7 TIPS7 TIPS1. Streamline Your Process and Forms to Make Them More Effective2. Train Managers on How to Give Effective Feedback, Set Engaging
Goals and Deal with Conflict3. Make Writing Appraisals Faster, Easier, and More Meaningful 4. Engage Employees with Self-Appraisals5. Shift the Focus Away from Ratings to Alignment and Development6. Make it an Ongoing Process7. Communicate Your Use of the Information to the Organization
© 2013 Halogen Software. All rights reserved. All contents are confidential.
How to Accelerate User Adoption How to Accelerate User Adoption How to Accelerate User Adoption
Communicate your use of the information to the organization
• fairer compensation adjustments• identify performance issues• address development needs• groom potential successors• identify core competencies• gain insight into satisfaction• ensure organizational alignment
progress on goals• ensure sufficient knowledge/ skills• recruit critical skills
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Tips for Communicating New Processes
Tips for Communicating New Processes
Whether it’s your first process or your 20th, communication is the key! 3 tips for success1. Pilot Test any new process 2. Use Automatic Notifications for your Process3. Create an Effective Communication Plan
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Tips for Communicating New Processes Tips for Communicating New Processes
Tips for Communicating New Processes
1. Benefits of Pilot Testing• Gain information from potential
participants• Learn about difficulties/obstacles• Collect recommendations on how
to improve • Understand personal reactions• Get early buy-in • Get higher rate of acceptance
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Tips for Communicating New Processes Tips for Communicating New Processes
Tips for Communicating New Processes
2. Tips and Tricks for Notifications
• Customize the automatic notifications
• Change up the frequency of the notifications
• If an employee/manager doesn’t like to receive notifications, consider turning off notifications just for them.
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Tips for Communicating New Processes Tips for Communicating New Processes
Tips for Communicating New Processes
3. Create an EffectiveCommunication PlanElements of an Effective Plan
• Event, • Message,• Communicator, • Audience, • Timing,• Tools & Format, • Follow-Through, • Accountability.
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Concluding Tips• The employee
performance management process costs companies significant time and money
• Training, communication and senior-level support are KEY
• Sustaining the change is a key challenge
Concluding Tips Concluding Tips
© 2013 Halogen Software. All rights reserved. All contents are confidential.
Thank You
Marty KilleenImplementation Consultant,
Halogen [email protected]
www.halogensoftware.com
Thank YouThank You