hr director or hr manager or regional hr manager

8/6/2019 HR Director or HR Manager or Regional HR Manager

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TIMOTHY HANSEN10073 Irving Street * Westminster, CO 80031Phone: (303) 469-2969 * Alt: (303) 489-6257 * E-mail: [email protected]

PROFESSIONAL SUMMARYExecutive Level Human Resources Professional with 14+ years experience providingstrategic HR support * Well-respected, resourceful problem-solver * Seasoned leader with exceptional project management, problem analysis and decision-making abilities * Trusted business partner, successfully managing grievance, mediationand disciplinary issues * Proactive manager who thrives in high-stress, high-expectation environments * Articulate communicator, building rapport at all levels* Change agent, skilled in building and motivating high-performance teams

CORE COMPETENCIESMulti-site management * Organizational development and training * Staffing and compensation * Executive leadership coaching * Employee and labor relations * Compliance expert * Separation plans * Corporate policy and metrics development * EEO and harassment investigations * Workers Compensation, Disability, EEOC, FMLAand leave of absence * Experience with labor laws and regulations both at the State and Federal level * Employee retention and development * Performance evaluations * Budget development and management * Proficient in Microsoft Office and HRIS Systems * Strong technical acumen * Preventative labor strategies * Global management of diversified workforces * Strategic planning

PROFESSIONAL EXPERIENCENICE SYSTEMS, INC. Denver, COAn $558MM leading provider of Insight from Interactions solutions and value-added services, powered by the convergence of advanced analytics of unstructured multimedia content and transactional data - from telephony, web, email, radio, video, and other data sources. NICE has over 24,000 customers in more than 150 countries, including over 85 of the Fortune 100 companies.HR Manager, Enterprise Services Organization March/2009 - January/2010Reports directly to the Director of HR, North America. Responsible for multi-state Human Resource support for three hundred plus employees across North America, including employee relations, recruiting and staffing, policy and procedure,succession planning, and change management.

* Developed a New Hire Orientation program for the Services Organization* Recruited and hired 21 field employees in five months, including 2 Education Specialist, 10 Field employees (Engineers, Project Managers, Subject Matter Experts), 5 Contract Service Specialists, 2 National Account Team Engineers, and 2 Call Center Engineers* Created and managed a management/leadership training program focusing on employee engagement* Redesigned the Client Support Manager job description for the Call Center* Coached and trained Division Directors/Managers in performance management resulting in a 75% success rate after administering a performance improvement plan* Managed one direct report, Human Resource Administrator* Developed and managed the organizational structure change of our Solutions Training department through strategic planning and an effective communication plan

* Coached management on the delivery of Global organization change* Implemented a succession plan focusing on developing the high performers to ensure future Director level positions are filled internally* Improved on-boarding efficiency of new employees by 32% resulting in a one week reduction in the process* Coached management on employment law as it relates to wage and hour of nonexempt employees


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SOURCECORP BPS, INC. Englewood, COAn $18MM provider of business process outsourcing (BPO) solutions, industry expertise and consulting services to clients throughout the US through a network oflocations in the US, Mexico, India and the Philippines; industry specialties include Commercial, Financial, Government, Healthcare and Legal sectors. Clients include Wellpoint, Denver Health, and USPS.Director, Human Resources, Western Region and International Operations - May/2008 - Jan/2009Reported directly to Vice President of HR. Responsible for global management ofmulti-site HR functions, system process creation and alignment, and policy andprotocol development.* $250K regional HR budget management responsibility.* Managed 7 direct reports (5 HR managers, 2 administrative assistants).* Managed domestic and international sites across the United States, Mexico, andthe Philippines.* Developed and implemented affirmative action plans.* Created and led management/leadership/staff training programs, on topics including leadership, sexual harassment, and performance management.* Championed development of automation including Applicant Tracking System in collaboration with multiple external vendors, and automation of a Performance Management Program.* Refined performance management metrics, compensation strategies and management-led communication, increasing employee morale and improving retention by 20%.

* Designed and managed proactive recruiting programs that met fluctuating resource needs, reducing time spent in unexpected searches and saving staffing firm costs.* Hired 97 regional employees in 7 months, including 92 nonexempt staff; 2 HR managers, 2 operations managers for the Philippines and a senior operations manager for Mexico.* Reengineered and streamlined on-boarding program, phasing new hires through 1-2 weeks of comprehensive training.* Implemented procedural metrics, including a standardized corporate relocationpolicy and program.* Developed and implemented a succession planning program, including the introduction of Individual Development Plans (IDPs) throughout the company.

FEDEX GROUND/FEDEX HOME DELIVERY Multiple locationsSubsidiaries of $38B holding company FedEx Corporation, providing the world's #1 express parcel transportation services, delivering ~3.5MM packages daily to more than 220 countries and territories; maintains fleet of ~675 aircraft and more than 44K motor vehicles.Regional Human Resources Manager, FedEx Ground - May/2005 - May/2008 - Sacramento/DenverReported to Division HR Manager. Responsible for multi-site HR functions for 14Northern California and Hawaii locations and 31 Rocky Mountain locations, including recruiting and staffing, employee development, and policy development.* P&L responsibility for $1.5MM HR budget.* Managed 6 direct reports (employee relations manager, recruiters and administr

ative staff).* Trained operations managers and HR staff in sexual harassment issues, Performance Management, Total Quality Management, leadership courses, diversity efforts,and behavioral interviewing.* Implemented recruiting initiatives, establishing 47 minority organization contacts, increasing applicant pool by 32%.* Managed employee training for new HRIS system, 401(k) and pension changes.* Hired and developed operations managers and HR teams in various locations.* Reduced annual recruiting-related expenses by $21K through proactive team approach and outsourcing to staffing firms and other BPO support providers.


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* Implemented turnover analytics, reducing annual turnover from 12% to 6%.* Implemented performance review management and succession planning, increasinginternal promotions by 22%.* Designed and implemented HR process improvement, reducing the number of incomplete files by 92% and late employee reviews by 45%.* Coached managers regarding effective performance management and talent improvement processes.* Responsible for local, state and national employment regulatory compliance.

Employee Relations Manager, FedEx Ground - Apr/2003 - May/2005 - Atlanta, GAReported directly to Senior Operations Manager. Provided line management HR support, including employee relations, performance management and retention planning.* Responsible for $100K recruiting budget.* Managed 5 direct reports (recruiters and administrative staff).* Managed OSHA safety compliance, documentation and awareness, decreasing inquiries by 25%.* Established succession planning through training and development program.* Implemented proactive employee relations issue resolution, entirely eliminating all employee relations issues in the first year, reduced from an average of 24per year.* Monitored HR compliance, including Workers Compensation, Disability, EEOC, FMLA and leave of absence issues.* Managed HRIS processing through use of PeopleSoft.

Senior Human Resources Representative, FedEx Home Delivery - Apr/2001 - Apr/2003- Bronx, NYReported directly to Regional HR Manager. Tasked as Lead Recruiter; responsiblefor regional implementation of HR protocols and initiatives, developing employee retention programs, and all aspects of new hire training.* Provided sourcing, screening, selection and processing of independent contractors and potential full-time and part-time employees, increasing source selectionpool by 63% in the first fiscal year.* Assisted senior management with vehicle approvals and contracting.* Designed and administered orientation classes for potential contractors.* Developed and implemented recruiting and retention strategies and provided regional training, reducing nonexempt turnover from 38% to 26%, and new position fi

ll-time from 4 weeks to 2 weeks.* Served as TQM Subject Matter Expert for managers.

MANPOWER, INC. Stamford, CTA $21B Fortune 500 global provider of temporary employees, placing 2MM people inoffice, industrial, and professional positions; 4,500 owned/franchised officesin 80 countries and territories (primarily US, UK, France, and Italy), employinga team of 20K full-time employees worldwide. Contract offerings include testingand training.Branch Manager, Stamford - Jan/2000 - Apr/2001Reported directly to Area Manager. Managed marketing, recruiting and organizational efficiencies within the branch.

* P&L responsibility for $500K annually; managed 5 direct reports (4 recruiters,1 admin).* Responsible for increasing sales year over year by 10%; exceeded quota year over year.* Responsible for marketing, recruiting and organizational efficiencies within the branch.* Managed sales tracking and budgeting.


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PRIOR POSITIONS HELDEXCEL PARTNERS Staffing Consultant Jan/1998 - Jan/2000OLSTEN STAFFING SERVICES Personnel Supervisor Jan/1996 - Dec/1998LIFE INSURANCE COMPANY OF GEORGIA Field Agent Feb/1993 - Nov/1995

EDUCATIONCENTRAL CONNECTICUT STATE UNIVERSITY, New Britain, CT* B.S., Human Resources Management

PROFESSIONAL DEVELOPMENT, NOTABLES* Trained in selling to target accounts* PMP Certified* 2007 Certificate of Achievement - HR Vision - FedEx Ground, Northern California* 2004 Special Recognition - FedEx Ground, Atlanta Hub* 2003 Impact Performer of the Year - FedEx Home Delivery, NY Metro* 2003 Impact Performer of the Year - FedEx Home Delivery* Serve as TQM keynote speaker/subject matter expert for many speaking engagements* Developed numerous career-related presentations* Speak conversational Spanish

* Travel tolerance 50% - 75%

hr director or hr manager or regional hr manager

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