hr: driving innovation & disruption - home – brandt...
TRANSCRIPT
HR: Driving Innovation & Disruption
HRismoreimportantthanever,peoplearetheonlysustainablesourceofcompetitiveadvantage.
WatsonWyattStudy
Youcantakemyfactories,burnupmybuildings,butgivememypeople,andI’llbringmybusinessrightbackagain.
HenryFord
HRisshiftingfromfocusingontheorganizationofthebusiness tofocusingonthebusinessoftheorganization
TheEvolutionofHRVa
lue–Im
pact/Con
tributiontoth
eBu
siness
Welfare Officer
LaborManager
PersonnelManagement
Human ResourceManagement
Strategic HR
1890-1913 1914-1939 1945-1979 1980-1990 2000tillnow2nd Industrial Revolution World Wars Globalization
• Administrativefocus• Compliance• TraditionalIndustrialsetting• Limitedscopeofactivity• Specializedfunctions
• Administrativefocus• Enlargedscopeofactivities
• Supportfunction• Lessreactive&moreproactive
• Businesspartner• Focusonvalue-addedactivities
• Proactive• Multi-discipline• Multi-facetedroles
JourneyofHRWorkVa
lue–Im
pact/Con
tributiontoth
eBu
siness
Welfare & Employee Care
EmployeeWelfare
LaborRelations
PersonnelAdmin
HumanResource
OrganizationalEffectiveness
EmployeeRelations
Safety & Worker’s Compensation
Labor/UnionRelations
Benefits
Compliance
EmployeeRelations
Survey ActionPlanning
Compensation
Training & Development
Staffing HRIS
Performance Management
Organizational Design
HR as Business Partner
Culture & Image
Shared Service Center
Strategic HR Planning COE
Transformational Work
Transactional Work
ContinuetoEvolve
Becomingabusinesspartnersoundseasybutinpracticedemandsashiftinmindsetandcapability
WhatCEOsreallywantfromHRThebusinessenvironment:
Requirescompaniesfocuson:
RequiresHRtochange:
• Globalization• Economicuncertainties• Technologyinnovations• ProfitabilitythruCost&Growth
• IntensifiedCompetition
• Increasingvalue• Organizationalcapabilitiesà fast,responsive,costeffective
• Creatingclimateforaction
• Uniquecompetitiveadvantage
• Businesssavvy• Alignwithstrategy• Strongbenchstrength• ChangeCatalyst• HelpBusinessLeaderstoachieveobjectives
TheChangingRoleofHR
HRneedstoalignservicedeliverytoaddmorestrategicvalue
Strategic15%
TransactionalorOperational
85%
Strategic60%
TransactionalorOperational
40%
Expandfocusbeyondtraditional&transactionalrole
KnowledgeRequirements
Stayingfocusedonkeybusiness
issues
Deliveringcapabilities
thatmakearealdifference
• Bringstrongtechnicalexpertisetothetableandanunderstandingofyourcompanyanditsstrategy
• Developnewskillsasneeded.Understandthedata,financialsandmarket
• Whataretheissuesthatmatter?
• What’skeepingbusinessleadersupatnight?
• What’sthe“elephantonthetable”regardingthefuture?
• Whatdrivesthebottomline?
• Focusonbusinessobjectives• Focusonenvironment
• Provideorganizationalcapabilitiesasrequiredbythebusinessobjectives
• People• Strategy• Culture
BecomingaStrategicBusinessPartner
TheRoleofHRFourRolesforHR• AdministrativeExpert• EmployeeChampion• ChangeAgent• StrategicPartner
DaveUlrichidentifiedfourdistinctrolesofHRprofessionalthatmayaddvaluetoabusinessandcreatesustainablecompetitiveadvantage.
Ulrich’sFourRoleHRModelFuture/StrategicFocus
DailyOperationalFocus
PeopleProcesses
ChangeAgentManagingTransformation&
Change
EffectingTransformation&Change
StrategicPartnerAligningHR&BusinessStrategy
ActiveRoleinsettingstrategicdirection
AdministrativeExpertManagingtheorganization’sHR
Infrastructure
ProcessOptimization&Efficiency
EmployeeChampionManagingEmployee’s
Contribution
Motivated&CompetentPersonnel
Ulrich’sFourRoleHRModelFuture/StrategicFocus
DailyOperationalFocus
PeopleProcesses
ChangeAgentManagingTransformation&
Change
EffectingTransformation&Change
StrategicPartnerAligningHR&BusinessStrategy
ActiveRoleinsettingstrategicdirection
AdministrativeExpertManagingtheorganization’sHR
Infrastructure
ProcessOptimization&Efficiency
EmployeeChampionManagingEmployee’s
Contribution
Motivated&CompetentPersonnel
Createsissueswhennotdonewell!
Ulrich’sFourRoleHRModelFuture/StrategicFocus
DailyOperationalFocus
PeopleProcesses
ChangeAgentManagingTransformation&
Change
EffectingTransformation&Change
StrategicPartnerAligningHR&BusinessStrategy
ActiveRoleinsettingstrategicdirection
AdministrativeExpertManagingtheorganization’sHR
Infrastructure
ProcessOptimization&Efficiency
EmployeeChampionManagingEmployee’s
Contribution
Motivated&CompetentPersonnel
Organizationgainsstrategicadvantagewhendonewell!
HRasaStrategicPartner
CoreCompetencies
BusinessMastery
PersonalCredibility
HRMastery
HRshouldbeableto:• Facilitatestrategydevelopmentforbusiness
teamsbyusingdifferenttechniques• Planandfacilitatestrategydeploymenttothe
wholeorganization• Aligntheorganizationstrategywiththe
businessstrategytoensureitwillbedelivered• Redesigntheorganizationtosupportthe
strategy
HRasaStrategicPartner
• Becomingatrue“player”onstrategicbusinessissuesà abletochallengebusinessleadersontheirownground
• Architectwhocansynthetizebestpractices:TotalReward,TalentManagement,andmoreintointegratedsolutionsandimplementatspeed
• Shiftingfromadvisingandconsultingtochallenging,provokingandconfronting businessleaders
• ForwardFacing– Notlookingatthepastbutengagingthefuture
MovingtowardsStrategicPartnering
• Invited&Involvedindiscussionsonthe“PeopleImplications”ofachangeornewinitiativebeforethingsgowrong
• LineManagersconfideinyouabouttheirconcernsandproblemseventhoughyouarenotprovidingasolutionrightaway
• Managersencourageyoutotackleissuesintheirareasandexpressconfidenceinyourabilitytodothingsneverdonebefore
• Engageingenuinedialoguewithlinemanagers• Timeframeofyourworksmovesfrompresent/pasttowardsthefuture• The“Why”ofwhatyouaredoingisveryclearintermsoforganizationalneed.