hr-payroll conference call - north carolina...2019/11/12 · welcome! the following conference call...
TRANSCRIPT
HR-Payroll Conference Call
November 12, 2019
Note: The webinar slides and recording will be posted on the OSC
website:https://www.osc.nc.gov/state-agency-
resources/customer-service-hrpayroll/2019-hr-and-payroll-conference-calls
111/12/19
Welcome!
The following conference call is presented in audio and video and is being recorded.
If you have questions regarding any part of the content,
please contact:Liz Brown
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agenda
• HR-Payroll Conference Call Metrics
• OM/PA Updates• IT0000 Position Name Issue
• New Action Reason
• New OrgPath Spreadsheet
• Payroll Updates
• Time Updates• New Job Aid – Report Layouts
• Benefits Updates• Open Enrollment Reminders
311/12/19
Monthly HR-Payroll Conference Call Metrics – Attendance & Engagement
October HR-Payroll Conference Call
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OM/PA – IT0000 Position Name Issue
• Many agencies have submitted tickets in the last month or so due to an issue where an old position name was showing on IT0000, even though the information was correct on IT0001 and on the position.
• The origin of the issue has been identified, the impacted employees have been corrected and a manual “fix/process” is in place until the program is updated in the beginning of December.
• This means at the agency you should no longer have this issue.
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OM/PA – New Action Reason
• Effective November 1, 2019, a new Salary Adjustment action reason has been created for Law Enforcement Officer Step increases.
• The “25-LEO Step Increase” action reason code should be used in place of the “23-Performance Increase” action reason for all employees receiving a step increase pursuant to the relevant experience-based salary schedule. Going forward the “23-Performance Increase” action reason should only be used when granting a performance increase approved by the General Assembly.
• https://files.nc.gov/ncosc/documents/Training/Job_Aids/PA/PER-30_Actions-Reasons-Definitions.pdf
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OM/PA – New OrgPath Spreadsheet
• For updating and creating Divisions, Sections, Branches and Sections without Branches.
• https://www.osc.nc.gov/state-agency-resources/customer-service-hr-payroll/best-forms-and-reports/organizational-0
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New Spreadsheet brought to you by Doug and Tim.
Payroll –
• No Payroll updates or reminders this month!
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Time – Report Layouts
• Last month we discussed new layouts available for CATS_DA and CATC reports.
• A new job aid has been created to assist with these reports and many other transactions as well.
• The job aid instructs how to choose, save, change, and manage layouts. This will allow you to add fields that you deem helpful for your agency / reports.
• Link to Job Aid:https://www.osc.nc.gov/documents/how-manage-sap-report-layouts
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Benefits – Open Enrollment - Statistics
TIME IS TICKING!! There are seven (7) days left, as of this morning:• 36,032 employees have completed Open Enrollment.• 32,473 employees are in progress.
• Employees currently in the system.• Employees have done part of OE but have not done everything.
• 1, 816 have not started their Open Enrollment.
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Benefits – Open enrollment
Currently underway – Deadline is November 19, 2019• Employees can log into Employee Self-Service (ESS), click
on the Benefits tab, then click eBenefits. This will take the employee directly into the eBenefits Portal.
• Employees can call the Eligibility and Enrollment Center at 855-859-0966. Hours of Operation are:
• Monday through Friday - 8am to 10pm• Saturdays - 8am to 5pm• Sundays - 12pm to 5pm
• The Call Center has been experiencing some long wait times, evenings and weekends seem to be the lower call volumes.
• Encourage employees to not wait until the last minute to complete their enrollments.
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Benefits – Open Enrollment –Continued
• Employees retiring January 1, 2020 and after whose actions have already been worked in the HR-Payroll Integrated System:
• Will receive a call from Benefitfocus to complete their 2020 enrollment.• Employees can call the Eligibility and Enrollment Center and not wait to
be called.• Benefitfocus has indicated that all retirees may not be reached before
the deadline, Benefitfocus will still be able to complete their changes.
• Employees on LOA:• Employees exhausting leave and having deductions taken from their
paycheck or those on LWOP (Leave without Pay) with active plans and are paying iTEDIUM, can call the Eligibility Enrollment Center or log into eBenefits through the State Health Plan website. They would use their NCID and password but would bypass the HR-Payroll Integrated ESS System.
• Employees whose plans have been termed for non-payment because they did not pay premiums owed to iTEDIUM while on LOA/LWOP can enroll now for Open Enrollment with their plan being effective 1/1/2020.
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Benefits – Open Enrollment-Reporting ToolseBenefits Reporting Tools Available:• Benefit Comparison Report: Allows you to compare 2019
enrollments with 2020 enrollments.• Healthcare and Dependent Daycare Spending Accounts
• Earlier Enrollment has data, Later Enrollment is blank – indicates the EE has not re-enrolled in the FSA for 2020
• State Health Plan• Earlier Enrollment shows 80/20 Plan, Later Enrollment shows 70/30
Plan – indicates the employee may not have completed Open Enrollment.
• Job Aid for running this report was e-mailed to HBRs on Friday 11/8/2019.
• You do have to have Admin access to eBenefits to be able to run reports.
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Benefits – Open Enrollment –Reporting tools Continued
• Benefit Comparison Report
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Benefits – Open Enrollment –Reporting tools Continued
• Benefit Comparison ReportResuts:
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Benefits – Open Enrollment –Reporting tools Continued
• Rate Factor Survey Detail Report:
• Found under the Survey Tab, provides a list of the employees that have completed the tobacco Attestation Survey and indicates their response.
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Benefits – Open Enrollment –Reporting tools Continued
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Open Enrolment – Dependent Verification
Employees adding dependents to the State Health plan for Open Enrollment MUST upload the appropriate documentation for verification. Documentation MUST be uploaded by 11/19/2019 and approved by BEST by 11/30/2019.
https://files.nc.gov/ncshp/documents/shp-documents/qualifying_life_event_supporting_documentation.pdf
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Benefits – Open Enrollment –Dependent Verification Continued
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Questions
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FAQs• Benefits – Slide 12 – What is the retired employee’s recourse
if they are told by a Benefitfocus call center rep that they are unable to help them due to them being terminated? Response – The employee should submit a ticket to BEST with the health insurance options they want and BEST will work with Benefitfocus to ensure the enrollment is entered. The employee can also ask to speak to a call center supervisor.
• Benefits – Slide 13 – Is there a benefits report that will list all employees that have not enrolled? Response – No. The best option is the Benefits Comparison report. Review employees with a current enrollment of 80/20 that still show a 70/30 mapped enrollment for the new plan year.
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Until Next Time….
This presentation & recording will be posted on the OSC website http://osc.nc.gov/
• Menu Path from OSC Home Page:• State Agency Resources/Customer Service HR Payroll/Payroll Conference Calls, or
• Direct Conference Call Presentation Link:
https://www.osc.nc.gov/state-agency-resources/customer-service-hrpayroll/2019-hr-and-payroll-conference-calls
The next HR/Payroll Conference Call webinar is scheduled for 12/10/19 at 10:00 a.m.
2211/12/19
BEST Shared Services ContactsPayroll Operations
Kim Aldridge Payroll Ops Manager [email protected]
Theresa Grandy Payroll Ops Lead/ Garnishments [email protected]
Angela Brown Accounting/Vendor/Direct Deposit Reversals Lead [email protected]
Lisa Chapman Settlements Lead [email protected]
Shelia Atkinson SHP Reconciliation Lead/ ORBIT contribution [email protected]
HR Systems Operations
Liz Brown HR Systems Ops Manager [email protected]
Darlene Yost Benefits OPS Lead [email protected]
Randy Keel Time OPS Lead [email protected]
Theresa Jeffries HR-OMPA Lead [email protected]
BEST Shared Services Call Center
David McAdams Call Center Manager [email protected]
Carla Brown Call Center Supervisor [email protected]
Vanessa Harris Call Center Supervisor [email protected]
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