PRESENTATIONPRESENTATION

• WELCOME…….WELCOME…….

• BRIEFING ABOUT THE PRESENTATION BRIEFING ABOUT THE PRESENTATION TOPICS INCLUDED.TOPICS INCLUDED.

• RESTRICTING THE KNOWLEDGE.RESTRICTING THE KNOWLEDGE.

• CASE STUDY OF WIPRO BPOCASE STUDY OF WIPRO BPO

HUMAR RESOURCE HUMAR RESOURCE MANAGEMENTMANAGEMENT• DEFINATION:DEFINATION:• The Human Resources Management (HRM) function The Human Resources Management (HRM) function

includes a variety of activities, and key among them is includes a variety of activities, and key among them is deciding what staffing needs you have and whether to use deciding what staffing needs you have and whether to use independent contractors or hire employees to fill these independent contractors or hire employees to fill these needs, recruiting and training the best employees, ensuring needs, recruiting and training the best employees, ensuring they are high performers, dealing with performance issues, they are high performers, dealing with performance issues, and ensuring your personnel and management practices and ensuring your personnel and management practices conform to various regulations. Activities also include conform to various regulations. Activities also include managing your approach to employee benefits and managing your approach to employee benefits and compensation, employee records and personnel policies. compensation, employee records and personnel policies. The organisation should always ensure that employees The organisation should always ensure that employees have -- and are aware of -- personnel policies which have -- and are aware of -- personnel policies which conform to current regulations. These policies are often in conform to current regulations. These policies are often in the form of employee manuals, which all employees have.the form of employee manuals, which all employees have.

PROCESSESPROCESSES

• RecruitmentRecruitment

• SelectionSelection

• Induction and OrientationInduction and Orientation

• Training and developmentTraining and development

• Performance appraisalPerformance appraisal

• RetentionRetention

• PayrollPayroll

• Employee benefitsEmployee benefits administration administration

RECRUITMENTRECRUITMENT

• Recruitment refers to the process of sourcing, Recruitment refers to the process of sourcing, screening, and selecting people for a job or screening, and selecting people for a job or vacancy within an organization. Recruitment is vacancy within an organization. Recruitment is the process of attracting qualified applicants for a the process of attracting qualified applicants for a specific job. The task of recruiting new staff is an specific job. The task of recruiting new staff is an important but time-consuming process, so important but time-consuming process, so companies often prefer to hire a specialist agency companies often prefer to hire a specialist agency to source suitable candidates. In a nutshell, the to source suitable candidates. In a nutshell, the objective of a recruitment consultant is to build objective of a recruitment consultant is to build relationships with clients, source job vacancies, relationships with clients, source job vacancies, and find appropriate candidates for each role.and find appropriate candidates for each role.

SELECTIONSELECTION

• It’s a Process of picking individuals with the It’s a Process of picking individuals with the requisite qualifications and competence to fill requisite qualifications and competence to fill the jobs in the organization.the jobs in the organization.

• Individuals picked are from the pool of job Individuals picked are from the pool of job applicants.applicants.

• So it is basically selecting or differentiating So it is basically selecting or differentiating between applicants in order to identify and between applicants in order to identify and those with a greater likelihood of success in a those with a greater likelihood of success in a job.job.

• Selection procedure is different for Selection procedure is different for different companies.different companies.

• It is based on the job.It is based on the job.

INDUCTION AND INDUCTION AND ORIENTATIONORIENTATION• New employee orientation is the process you use for welcoming a new employee New employee orientation is the process you use for welcoming a new employee

into your organization. New employee orientation, often spearheaded by a into your organization. New employee orientation, often spearheaded by a meeting with the Human Resources department, generally contains information meeting with the Human Resources department, generally contains information about safety, the work environment, the new job description, benefits and about safety, the work environment, the new job description, benefits and eligibility, company culture, company history, the organization chart and eligibility, company culture, company history, the organization chart and anything else relevant to working in the new company.anything else relevant to working in the new company.

• New employee orientation often includes an introduction to each department in New employee orientation often includes an introduction to each department in the company and training on-the-job. New employee orientation frequently the company and training on-the-job. New employee orientation frequently includes spending time doing the jobs in each department to understand the includes spending time doing the jobs in each department to understand the flow of the product or service through the organization. This can be flow of the product or service through the organization. This can be accomplished by being prepared for a new employee; desk, office, phone, and accomplished by being prepared for a new employee; desk, office, phone, and supplies are ready.  How many times have new employees arrived at your supplies are ready.  How many times have new employees arrived at your organization and everyone is too busy to direct their activities or teach them the organization and everyone is too busy to direct their activities or teach them the job?  job? 

• Several successful organizations set up a welcome, introductions and a tour that Several successful organizations set up a welcome, introductions and a tour that ends in the new employee's work area.  The new employee is then paired with ends in the new employee's work area.  The new employee is then paired with an experienced "buddy" to teach a specific task.  This way a new employee can an experienced "buddy" to teach a specific task.  This way a new employee can perform a simple task that contributes to the department's production on the perform a simple task that contributes to the department's production on the first day of employment.first day of employment.

HRM AND BPO INDUSTRYHRM AND BPO INDUSTRY

• BPO: Business processing outsourcingBPO: Business processing outsourcing• A company which outsource its A company which outsource its

operation to other company.operation to other company.• Company which undertake the Company which undertake the

operation is called a BPO industry.operation is called a BPO industry.• Outsourcing can include off job training Outsourcing can include off job training

or on job training, it can include or on job training, it can include inbound or out bound calling, support inbound or out bound calling, support staff, email support etcstaff, email support etc

RECRUITMENT IN BPORECRUITMENT IN BPO

• Since it is the selection and screening people for a job or Since it is the selection and screening people for a job or vacancy within an organization.vacancy within an organization.

• In a BPO the basic requirement is a candidate must be In a BPO the basic requirement is a candidate must be 10+2, can be a undergraduate, graduate or post graduate.10+2, can be a undergraduate, graduate or post graduate.

• Should possess certificate of various exams cleared along Should possess certificate of various exams cleared along with ID proof and resident proof these are the basic with ID proof and resident proof these are the basic requirement.requirement.

• Then comes he must know how to read and write English Then comes he must know how to read and write English for international BPO and for regional, regional language is for international BPO and for regional, regional language is must.must.

• Willing to work 24X7 round the clock and willing to relocate Willing to work 24X7 round the clock and willing to relocate as well.as well.

• After this a notice based on the requirement Is published After this a notice based on the requirement Is published which attracts qualified applicants for the job. which attracts qualified applicants for the job.

SELECTION IN BPOSELECTION IN BPO

• A Qualified team of expertise is sent to various location to A Qualified team of expertise is sent to various location to conduct selection process.conduct selection process.

• It can include an objective test based on analytical It can include an objective test based on analytical reasoning, general knowledge essay writing etc.reasoning, general knowledge essay writing etc.

• A telephonic interview.A telephonic interview.• Group discussion.Group discussion.• Personal interview.Personal interview.• Knowledge based interview.Knowledge based interview.• Expertise carry out all the processes at desired location Expertise carry out all the processes at desired location

along with the applicants.along with the applicants.• Then out of those applicants candidate’s are short listed Then out of those applicants candidate’s are short listed

based on the job requirement.based on the job requirement.• They are selected and handed over the job letter which They are selected and handed over the job letter which

clearly indicates the break up of the salary, there joining clearly indicates the break up of the salary, there joining date, location (optional), induction date and reaching time.date, location (optional), induction date and reaching time.

INDUCTION IN BPOINDUCTION IN BPO

• It’s a welcome procedure to make candidate’s It’s a welcome procedure to make candidate’s feel as in company really valued there presence.feel as in company really valued there presence.

• A briefing about various companies policy, do’s A briefing about various companies policy, do’s and don'ts in the company, rules and and don'ts in the company, rules and regulations, job profile and about training regulations, job profile and about training programmed.programmed.

• Many companies provide lunch and dinner Many companies provide lunch and dinner during induction because an induction process during induction because an induction process may be of one day or at max one week.may be of one day or at max one week.

• Induction is either held in an hotel or companies Induction is either held in an hotel or companies place to make candidates familiar with the place to make candidates familiar with the company.company.

WIPRO BPOWIPRO BPO

• Now based on the slide above lets study Now based on the slide above lets study through with the help of an BPO through with the help of an BPO industry i.e. WIPRO.industry i.e. WIPRO.

• It is located at okhla, greater noida It is located at okhla, greater noida banglore and other places outside delhi.banglore and other places outside delhi.

• It has various international clients as in It has various international clients as in hP verizon, Dell, satyam (previously), hP verizon, Dell, satyam (previously), kodak, AOL etc.kodak, AOL etc.

Various processes carried Various processes carried outout• Its recruitment process begin when it was invited by Its recruitment process begin when it was invited by

our college.our college.• Firstly, they gave us a brief introduction about the Firstly, they gave us a brief introduction about the

company stating its past present and future scenario.company stating its past present and future scenario.• They brought along with them a team of 4 expertise.They brought along with them a team of 4 expertise.• Then there was basic conditions that u should be able Then there was basic conditions that u should be able

to read write and speak english and before the end of to read write and speak english and before the end of six months in the company u need to submit your six months in the company u need to submit your complete mark sheets without any subject left.complete mark sheets without any subject left.

• Or else after that you would be paid salary or Or else after that you would be paid salary or undergraduateundergraduate

SELECTION IN WIPROSELECTION IN WIPRO

• The selection process consist of two rounds.The selection process consist of two rounds.1.1. Telephonic interviewTelephonic interview2.2. Personnel interviewPersonnel interview They were checking our communication skills and our command They were checking our communication skills and our command

over the language.over the language. They were not looking for expertise in any department they They were not looking for expertise in any department they

were only looking for fresh graduate who were willing to work. were only looking for fresh graduate who were willing to work. Therefore, there judgment level was a bit comfortable.Therefore, there judgment level was a bit comfortable.

• Once through with the rounds the expertise hand over the Once through with the rounds the expertise hand over the confirmation letter clearly stating the place of induction and confirmation letter clearly stating the place of induction and reaching time.reaching time.

• Even they provided certain facilities for out station candidate’s Even they provided certain facilities for out station candidate’s and a help line no. along with email address.and a help line no. along with email address.

• The letter of intimation clearly state the place of joining.The letter of intimation clearly state the place of joining.• They also provide free medical test facility at there selected They also provide free medical test facility at there selected

hospital.hospital.

INDUCTION IN WIPROINDUCTION IN WIPRO

• There was a big gap between the candidate’s got selected There was a big gap between the candidate’s got selected and the time induction was held. In the mean while wipro and the time induction was held. In the mean while wipro executive was in regular touch with all the selected executive was in regular touch with all the selected candidate’s through emails.candidate’s through emails.

• Induction in wipro is held for two days and that too in a Induction in wipro is held for two days and that too in a nearby hotel.nearby hotel.

• Induction process usually start at around 9:30 in morning Induction process usually start at around 9:30 in morning and continues till 5:00 in the evening.and continues till 5:00 in the evening.

• In the mean time they provide a light breakfast and lunch In the mean time they provide a light breakfast and lunch to all deserving candidate’s.to all deserving candidate’s.

• On first day of induction a briefing about the companies On first day of induction a briefing about the companies rules and regulation and various issue were discuss like rules and regulation and various issue were discuss like salary, holidays, cab facility, emergency cases, fun at wipro, salary, holidays, cab facility, emergency cases, fun at wipro, and other stuff as well.and other stuff as well.

CONTINUATIONCONTINUATION

• On the second day the documentation of candidate On the second day the documentation of candidate was done creating there respective profile, along was done creating there respective profile, along with username password ID cards.with username password ID cards.

• So basically, on the second day the documentation So basically, on the second day the documentation medical proof all that part is done. Breakfast and medical proof all that part is done. Breakfast and lunch is also provide on that day as well.lunch is also provide on that day as well.

• Finally in the end they let you know that when Finally in the end they let you know that when training would start because its not necessary that training would start because its not necessary that soon after induction training would start.soon after induction training would start.

• Because training of candidate’s require more Because training of candidate’s require more money than the above three processes money than the above three processes

ENDEND

• THANK YOU ………………….THANK YOU ………………….

• ALL THE BEST FOR EXAMS …….ALL THE BEST FOR EXAMS …….

• FROM……………FROM……………

• RIMPY NARULA BM-A-01RIMPY NARULA BM-A-01

• PRATEEK GUPTA BM-A -02PRATEEK GUPTA BM-A -02

• ARCHIT MALHOTRA BM-A-03ARCHIT MALHOTRA BM-A-03