WorldCall Telecom LimitedAn OmanTel Company

Presented By,

•Fahad Ahsan – 161

•Umair Adnan – 197

•Hammad Mahmood – 125

•Bilal Saleem – 113

•Sharoze Khan – 077

Presented To,

Ma’am Sadaf Arif

Brief History

In 1995, Worldcall came into existence.

In 1996, Worldcall installed first payphone .

In 1998, Worldcall launched “HELLO” calling cards

In 2000, Worldcall became first multi-service operator in country providing cable Tv and internet

In 2005, Worldcall launched wireless service in Lahore which is now available in more than 40 cities

Project Title

 "To analyze the HR Department of Worldcall Telecom Limited and to

suggest solutions to their problems”

 

Core Values

ORGANIZATIONAL HIERARCHY

PRODUCT PORTFOLIO

Products and Services

Entertainment

Voice

PEST ANALYSIS

SWOT ANALYSIS

• Internal factors– Strengths (S) – Weaknesses (W)

• External factors– Opportunities (O) – Threats (T)

Strengths

Opportunities

Weaknesses

Threats

Functions of the HR committee

Recruitment & Selection

Training & Development

Motivation & Maintenance

Salary breakups & plans

Strategic Planning

Compensation & Benefits

Labor Relation

Health, Medical & Safety

Leadership Development

Organogram of HR Department

HR System of Worldcall / HRIS

• Totally Automated

• Designed by Worldcall themselves

• Helps to maintain the record of employees

• Can have quick access to the employee’s profile

• Attendance System is fully automated

• Attendance cards are issued to every employee.

Employee Portal

Main elements of the Employee Portal

Performance Appraisal Method

Leave

Attendance

Apply for Late Ratification

Dependents’ Information

 RECRUITMENT

 

Technical

Human Resource (HR expert, HR Managers)

Finance & Accounts

Business development & marketing Business development & marketing

Information technology (IT Professionals)

Recruitment Process

Available vacancies are announced

Candidates are then shortlisted

Takes a test from shortlisted candidates

Conducts interview from the selected candidates

Documents are sent for further verification

Recruitment Methods

Recruitment Recruitment

Internal Internal Recruitment Recruitment

External External Recruitment Recruitment

Selection Process of Worldcall 

Selection Process of Worldcall

Initial Screening

Completed Application

Comprehensive Interview

Recommendation by Relevant Selection Officers

Background Investigation

Referral to Group HR for required documentation

Permanent Job Offer

Employee Evaluation (Performance Appraisal)

 To measure the performance of the employees, an organization have to follow some methods and benchmarks. This helps in,

Improvement in Performance

Effectiveness, Efficiency, Productivity, Motivation

Training & Development Needs 

Career Planning

Staffing (Recruitment & Selection)

Response and Feedback

Performance Appraisal –Rating Scale Method

They are using the Rating Scale Method for the Performance

Appraisal

Each characteristic of the employee is rated from “poor” to

“excellent”

The traits involves attributes like cooperation, communications

ability, punctuality and technical competence

Agreement or Disagreement of the employees with the

evaluation

Motivation of the Employees

Two ways to Motivate workers Two ways to Motivate workers

IncentivesIncentivesTraining and Training and

Development Development

Incentives

Financial Incentives

Extra Holidays

Increment in The Pay

Definite Goals

Road Map

TRAINING AND DEVELOPMENT

Training Programs

Development Programs

Greater Turn over rateGreater Turn over rate

Less rate of External HiringLess rate of External Hiring

Less AuthorizedLess Authorized

Lack of training and DevelopmentLack of training and Development

Communication GapCommunication Gap

IDENTIFIED PROBLEMS IN HRM DEPARTMENT

SOLUTION TO THE PROBLEMS

Frequent Training and Development Programs

Authorization to the HR Department

Communication Gap

External Hiring

Turnover rate

CONCULSION

REFERENCE

1. Mr. Irfan Mahmood

Manager HR

WorldCall Telecom Limited

2. Mr. Tufail Khan

Assistant Manager HR

WorldCall Telecom Limited

Questions