Staff Assistant III

Date Revised: 08/01/2017

JOB DESCRIPTION

Job title: Staff Assistant III

Job Category: Non-Exempt

PCLS: 50044

Salary Grade: D

Summary

Incumbents in the Staff Assistant III position perform a variety of administrative support and/or secretarial duties for a specified department or program.

Distinguishing Characteristics

The Staff Assistant III can be distinguished from the Staff Assistant II in one of two ways: (1) performs more complex and technical tasks in support of a larger program or department which is core to the University’s mission, or (2) provides primary administrative support to a Department Head, Director, or Executive Director.

Reporting and Supervisory Responsibilities

The Staff Assistant III may train and guide less experienced, hourly and/or student employees.

Typical Functions

1. Performs office duties, including answering phones, directing calls to appropriate parties, data entry, filing, and other general duties as assigned.

2. Provides administrative support, including scheduling appointments, coordinating meetings/conferences, and maintaining/ordering office supplies.

3. Serves as a liaison with other departments and constituencies in the resolution of matters concerning the activities and operations of the department.

4. Greets and directs visitors.5. Sorts, screens, and distributes incoming and outgoing mail.6. Composes and word-processes various standard documents, correspondence, and reports.7. May update website content.8. May provide non-business related support for departmental programs and projects.9. Conducts research, compiles data, and prepares papers for consideration and presentation by

executives, committees, and directors. 10. Assists students, staff, and superiors with highly varied, complex, and non-recurring questions

and/or problems.11. May work independently to provide high-level administrative support to a large or complex

program.12. Performs miscellaneous job-related duties as assigned.

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Staff Assistant III

Date Revised: 08/01/2017

JOB DESCRIPTION

Knowledge, Skills, and Abilities

1. Skilled with computer programs and related software.2. Excellent critical thinking skills.3. Skilled in creative problem solving.4. Skilled with basic office equipment, including printers, copiers, and telephone systems.5. Good organizational skills.6. Strong verbal and written communication skills.7. Ability to handle sensitive and confidential business data and personal information.8. Ability to work without supervision.9. Knowledge of University policies and procedures.10. Excellent customer service skills.

Minimum Qualifications

Four years of experience; or an associate degree/technical training plus two years of experience; or a bachelor’s degree is required.

Work Environment and Physical Requirements

Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.

Fundamental Abilities

Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:

1. Communicating : Communicates effectively both verbally and in writing. 2. Problem solving : Analyzes information and evaluates results to select the best solution and solve

problems. 3. Monitoring : Measures performance of self; makes improvements and takes appropriate

corrective action.4. Critical Thinking : Comes to well-reasoned conclusions, solutions, and approaches to problems.5. Team Building : Works to create a team-based environment. Consistently demonstrates

cooperative behavior with colleagues, supervisors, and customers.6. Active Listening : Gives full attention when others are speaking; listens to understand, asks

questions as appropriate, and does not interrupt.7. Service Orientation : Actively seeks opportunities to help others.

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Staff Assistant III

Date Revised: 08/01/2017

JOB DESCRIPTION

8. Conflict Resolution : Acts professionally when encountering customers who, at times, may be frustrated or threatening.

Core Characteristics

As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:

1.

2. Take initiative3. Maintain confidentiality.4. Be accountable.5. Behave ethically.6. Be honest and trustworthy.7. Demonstrate a strong work ethic.

8. Be inquisitive.9. Be detail oriented.10. Be self-motivated.11. Efficiently manage multiple tasks.12. Be a team player.13. Be committed to improving USU.

Disclaimer This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.

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Staff Assistant III

Date Revised: 08/01/2017

JOB DESCRIPTION

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