MANUAL VeriFone VX510

Point Transaction Systems Oy

Vanha Nurmijärventie 62 DFI-01670 Vantaa

www.point.fipoint@point.fi

Tel: 09 477 433 0Fax: 09 436 24 90

Billing:09 477 433 42laskutus@point.fi

Supplies:09 477 433 44tarviketilaukset@point.fi

Service:09 477 433 70

Opening hours: Mon - Fri at 8 - 16

Sales:09 477 433 40myynti@point.fi

Order handling:09 477 433 43tilaustenkasittely@point.fi

Customer service:0600 01 02 03 (1,25 € / min )mon - fr i: 8 - 19sat: 9 - 14asiakaspalvelu@point.fi

© Point Transaction Systems Oy | All rights reserved | ver. 1.0

INDEX:

1. BEFORE USE 1.1 Important 4 1.2 Keypad 4 1.3 Using the menus 5 1.4 Letters and special characters 5 1.5 Switching the paper 6 1.6 Terminal structure 7 1.7 Technical data 7 1.8 Connecting the cables 8 1.9 Testing the connection 8

2. DAILY USE 2.1 TRANSACTIONS 9 2.1.1 Chip card transaction 9 2.1.2 Swipe card transaction 9 2.1.3 Void 10 2.1.4 Manual entry 10 2.1.5 Receipt copy 11 2.1.6 Return 11 2.2 REPORTS AND BANK CONNECTION 12 2.2.1 Print batch 12 2.2.2 Monthly report 12 2.2.3 Journal 12 2.2.4 Send batch 13 2.2.5 Blacklist 13 2.2.6 Report explanations 14 2.3 AUTHORIZATION NOTIFICATIONS 15

3. EXTERNAL PINPAD 3.1 Connecting the pinpad 17 3.2 Activating the pinpad 18 3.3 Pinpad keypad 18 3.4 Pinpad transaction 19

4. SETTINGS 4.1 Terminal settings, broadband 20 4.2 Terminal settings, telephone line 21 4.3 Print parameters 21 4.4 Sending time 22 4.5 Cashier number 22

4.6 Merchant info 22 4.7 Fixed IP-address 23 4.8 Floor limit 23 4.9 Date and time 23

5. PATU -KEYS 5.1 Key input 24 5.2 Clearing the keys 24

6. DOWNLOADS 6.1 DOWNLOADS, BROADBAND 25 6.1.1 Downloading the program 25 6.1.2 Downloading the parameters 25 6.1.3 Downloading the certificate 25 6.2 DOWNLOADS, TELEPHONE LINE 26 6.2.1 Downloading the program 26 6.2.2 Downloading the parameters 26

7. SPECIAL FUNCTIONS 7.1 Cash receipt 27 7.2 Cash withdraw 28 7.3 Extra 29 7.4 VAT 29 7.5 Mandatory authorization 30 7.6 Preauthorization 30 7.7 Invoice 30 7.8 Multi cashier 31

8. TROUBLE SHOOTING 8.1 Notifications on the screen 32 8.2 Notifications on the receipt 32 8.3 Other exceptions 33 8.4 Service 34 8.5 Deleting transactions 35

9. USEFUL CONTACT INFORMATION 36

10. ALPHABETICAL INDEX 37

1. BEFORE USE

4

1.1 Important

If these instructions are not followed and the terminal is damaged it will void the warranty.

• Protect the power cord and modem. If they are damaged they are not to be used anymore.

• The terminal needs to be placed firmly to a table. It can not be placed to a direct sunlight, hot temperature, moist or dusty place.

• The terminal is not waterproof or dustproof, and is intended for indoor use only.• Poor-quality paper can jam the printer and create excessive paper dust.• Disconnecting the power during a transaction may cause transaction data files

not yet stored in terminal memory to be lost.• Never use thinner, trichloroethylene, or ketone -based solvents – they may

cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display.

• If the terminal is damaged it needs to be sent to service. Never try to fix the terminal by yourself.

1.2 Keypad

!

1. BEFORE USE

5

1.3 Using the menus

You move in the menus by pressing LILA1 and LILA2 buttons. You make selections by pressing F1 – F4 buttons. You accept selections by pressing Enter. You get to previous menu by pressing Cancel and to the base by pressing Cancel several times.

1.4 Letters and special characters

You make letters and special characters by first pressing the number with the want-ed character and then ALPHA button so many times that the character appears. You can switch capital letters to lower case letters by pressing LILA3.

1 = Q Z .2 = A B C3 = D E F4 = G H I5 = J K L6 = M N O7 = P R S8 = T U V9 = W X Y0 = - space* = , ‘ “# = ! : ; @

1.5 Switching the paper

• Press down on the button located on the right side of the terminal to unlatch the paper roll cover, then lift the cover up and back. (image 1)

• Remove any partial roll of paper in the printer tray. (image 2)• Hold the roll so the paper feeds from the bottom of the roll.• Drop the paper roll into the printer tray. (image 3)• Close the paper roll cover by gently pressing directly on the cover until it clicks

shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (image 4)

• The terminal informs “Paper loaded, press Enter.” Press Enter.

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1. BEFORE USE

1

2 3

4

1.6 Terminal structure

1.7 Technical data

CPU: 32-bit, ARM-processor.Memory: 6 Mb.Display: 128 x 64 pixel graphical LCD display with backlight; supports 8 lines 21 characters.Readers: Magnetic card reader and IC card reader, EMV certified.Keypad: 12 alphanumeric keys, 8 functional keys and 4 ATM keys.Connections: Modem 14.4 Kbps and broadband.Printer: Thermal printer with graphics, 18 lps, 24/32 columns. Paper width: 57 mm.Security: Visa PED certified.Dimensions: 209mm x 102mm x 72mm (L x W x H).Weight: 480 g.

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1. BEFORE USE

PRINTER

PAPER TEARING EDGE

SCREEN

ALPHA

NUMBERBUTTONS

CANCEL

PAPER ROLL COVER OPENING BUTTON

LED -LIGHT

SWIPE READER

F1 -F4

LILA1 - LILA4

ENTER

CORRECTION

CHIP READER

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1.8 Connecting the cables

• Connect the telephone cord or Ethernet cord to the terminal.• Connect the power cord to the power pack.• Connect the terminal to the power supply when all the peripherals are

attached.• If you use broadband connection a green led is light next to the Ethernet cable.• Place the terminal firmly to a table.

Connect the power cord.

Broadband: 10baseT Telephone line cord

1.9 Testing the connection

Press LILA1 and choose SEND BATCH.

The terminal takes a connection to the bank and if everything is correct it retrieves the necessary files and the blacklist. After this it returns to the base. Now you are ready to accept card transactions. If any problems should occur see page 32 for more help.

1. BEFORE USE

2.1 TRANSACTIONS

2.1.1 Chip card transaction

ENTER AMOUNT: Type in the amount, cents included and press Enter.PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot chip facing up.CREDIT / DEBIT: The customer selects the preferred payment method.ENTER PIN: The customer enters their PIN-code and presses Enter.

(You can pass the PIN-code by pressing Enter. In this case the responsibility of the transaction is yours)

The terminal prints out the receipts. The first one is for the merchant and the second one for the customer.

If the PIN-code was entered the receipt does not have to be signed. The termi-nal will remind you to check the customer’s ID if the transaction exceeds 50,00 € (depending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt.

REMOVE CARD: Take the card off the reader. The card must be in the reader during the whole transaction otherwise the transaction will be aborted.

2.1.2 Swipe card transaction

ENTER AMOUNT: Type in the amount, cents included and press Enter.PLEASE INSERT OR SWIPE CARD: Swipe the card from the magnetic card reader. CREDIT / DEBIT: Select the preferred payment method.

The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. Ask the customer to sign the receipt.

The terminal will remind you to check the customer ID if the transaction exceeds 50,00 € (depending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt.

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2. DAILY USE

2.1.3 Void

You can only void a transaction that has not been sent to the bank.

Press MENU F1 and choose VOID.ENTER RECEIPT NUMBER: The terminal suggests the last receipt number. Choose it by pressing Enter or type in the preferred receipt number and press Enter.PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader.

The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. Ask the customer to sign the receipt if needed.

TRANSACTION NOT FOUND: The receipt number was incorrect or the transaction has already been sent to the bank.

2.1.4 Manual entry

Press MENU F1 and choose MANUAL ENTRY.ENTER CARD NUMBER: Enter the card number and press Enter.ENTER EXPIRY DATE: Enter the expiry date and press Enter.DEBIT /CREDIT: Choose the preferred payment method.ENTER AMOUNT: Type in the amount, cents included and press Enter.DIAL YES / NO: If you want the terminal to make an automatic authentication for the transaction choose YES.

Manually entered transaction must be authenticated. If you pass the authentication by choosing NO the terminal will ask for authentication code. Call to the authoriza-tion centre and ask for an authentication code. Type in the code given to you and press Enter. You can pass this by typing 9999. In this case the responsibility of the transaction is on the company. See the authorization centres contact information on page 36.

The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. Ask the customer to sign the receipt.

The terminal will remind you to check the customer’s ID if the transaction exceeds 50,00 € (depending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt.

NOT ALLOWED: It is not allowed to manually enter transaction with the card used.

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2. DAILY USE

11

2.1.5 Receipt copy

Press MENU F1 and choose PRINT COPY from the menu.RECEIPT NUMBER: The terminal suggests the last receipt number. Choose it by pressing Enter or type the preferred receipt number and press Enter.

The terminal prints out a copy.

2.1.6 Return

You can use the return at any time. If you need to undo a transaction at the same day use the VOID instead (page 10). It is not allowed to make a return for a bank card.

Press MENU F1 and choose RETURN from the menu.ENTER AMOUNT: Type in the amount, cents included and press Enter.PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader.DEBIT / CREDIT: Select CREDIT.

(If you do not have the card, press F1. The terminal asks for the card number and you can type it in. This is not allowed for all cards.)

The terminal prints out the receipts. The first one is for the merchant and the second one for the customer. Ask the customer to sign the receipt.

The terminal will remind you to check the customer ID if the transaction exceeds 50,00 € (depending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt.

REMOVE CARD: Take the card off the reader. The card must be in the reader during the whole transaction otherwise the transaction will be aborted.

2. DAILY USE

2.2 REPORTS AND BANK CONNECTION

2.2.1 Print batch

Press LILA1 and choose PRINT BATCH.

The terminal prints out a report of the current days transactions. It resets automatically when the batch is sent to the bank.

2.2.2 Monthly report

The monthly report can also be used as a shift report. The terminal collects transactions to the report until it is been reset.

How to print out the monthly report:

Press LILA1 and choose MONTHLY REPORT from the menu.Choose again MONTHLY REPORT.

The terminal prints out the report.

How to reset the monthly report:

Press LILA1 and choose MONTHLY REPORT.Choose RESET REPORT.

The terminal resets the report.

2.2.3 Journal

Press LILA1 and choose JOURNAL.Enter Password: Press Enter.

The terminal prints out a journal of the transactions.

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2. DAILY USE

13

2.2.4 Send batch

The terminal sends the batch automatically if you have installed a sending time to the settings. You can check this from the SETTINGS menu (page: 20). You can also send the batch manually for example if the automatic batch sending has not succeeded.

Press LILA1 and choose SEND BATCH.

The terminal prints out the report and takes a connection to the bank. It sends the transactions to the bank, retrieves the necessary files: return report, EMV keys, AID and BIN tables, and the blacklist. After this it returns to the base.

If batch sending is ok terminal prints out text “BATCH SENDING OK”. This text does not appear if there is no transactions on the report. The merchant has the duty to check that the accounting is correct with the report “LAHETYSERARAPORTTI” and the return report “MAKSUPAATEPALAUTE”.

2.2.5 Blacklist

The terminal updates the blacklist automatically during the batch sending. You can also download the blacklist manually if it is missing from the terminal.

Press LILA4 and choose DOWNLOAD.Choose BLACKLIST and FULL / UPDATE, (FULL = download the whole black list, UPDATE = download an update of the blacklist).

The terminal takes a connection to the bank and downloads the blacklist. It prints out text: “KIELTOLUETTELO” and the amount of the cards on the list.

2. DAILY USE

14

2. DAILY USE

2.2.6 Report explanations

This is an example of the report and the information in it.

BATCH SENDING OK, the batch sending is ok.

MAKSUPAATEPALAUTE, information of the previous batch sending. This only comes if it has been formed at the bank. It never comes on weekends and bank holidays or if the terminal has not been in use.

AID TABLE, BIN TABLE and KEYS, these are updated if the bank has updated them.

KIELTOLUETTELO, this shows the amount of the cards on the black list.

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2.3 Authorization notifications

When a transaction is declined at the authorization centre a declining code is printed on the receipt. This code tells you the reason why it has been declined. The transaction is declined by a notification given by the bank or the credit card company.

000-099 Accepted000 Accepted001 Check ID002 Accepted for partial amount003 Accepted (VIP)005 Accepted, account type defined by the card donor006 Accepted for partial amount, account type defined by the card donor007 Accepted, chip update

100-199 Declined, card removal not needed100 Declined101 Card is no longer valid102 Suspected card counterfeit103 Cashier, call recipient104 Limited card105 Cashier, call recipients’ security department106 Exceeds PIN-code attempts107 Cashier, call the card donor108 Cashier, check the card donors’ special terms, make a manual authorization109 False payment recipients’ identifier110 False amount111 False card number112 PIN-code required113 Commission not accepted114 False account type115 Required action not supported116 Not enough allowance117 False PIN118 Unknown card119 Transaction is not allowed for card holder120 Transaction is not allowed for payment terminal121 Exceeds withdrawals floor limit122 Security violation123 Exceeds withdrawals time limit (too often)124 Crown violation125 Card is not valid yet126 False PIN block127 False PIN length128 False PIN key synchronization129 Suspected abuse

2. DAILY USE

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2. DAILY USE

200-299 Declined, card removal needed200 Declined201 Card expired202 Suspected card counterfeit203 Cashier, contact the recipient204 Limited card205 Cashier, contact recipients’ security department206 Exceeds PIN-code attempts207 Special situation208 Extinct card209 Stolen card210 Suspected abuse

300 Successful306 Unsuccessful307 unsuccessful, form fault 400 Declined. Accepted revocation of authorization, try again

900-999 System error, authorization not successful902 False transaction903 Do the transaction again904 Form fault, try again905 Unable to route the transaction to recipient906 Temporary usage brake in the card donors system 907 No connection to the card donor908 Unable to route the message909 System error910 Unable to connect to the card donor911 Unable to connect to the card donor912 Card donor not available913 Dual transaction sending914 The original transaction can not be traced915 Control error, card donors’ system temporarily unavailable916 MAC-error917 MAC-synchronization error918 Data transfer keys not available919 Encryption keys’ synchronization error920 Security program error, try again921 Security program error, no transaction922 Unknown message number923 Transaction is being processed930 Payment terminal error, date error

1Z3 Unable to connect to authorization centre, try again0Y1 Offline accepted, no authorization0Y3 Offline accepted, unsuccessful authorization1Z1 Offline declined

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You can connect a VX810 pinpad to a VX510 terminal.

3.1 Connecting the pinpad

Unplug the VX510 terminal from power. Connect the pinpad in place. Connect the power back to the VX510 terminal.

3. EXTERNAL PINPAD

3.2 Activating the pinpad

Press LILA1.Choose EDIT.Go to menu selection: ACTIVATE PINPAD.Choose YES.Press Cancel twice.

The terminal loads parameters to the pinpad and comes back to the base. INSERT CARD text appears on the pinpad screen.

(If there is no ACTIVATE PINPAD selection on the menu, you need to download a new program to the terminal.)

3.3 Pinpad keypad

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3. EXTERNAL PINPAD

INSERTCARD

CORR

31 2

4 5 6

7 8 9

0* #

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3.4 Pinpad transaction

ENTER AMOUNT: Type in the amount, cents included and press Enter.PLEASE INSERT OR SWIPE CARD: The customer inserts the card into the pinpad chip slot chip facing up.CREDIT / DEBIT: The customer selects the preferred payment method.ENTER PIN: The customer enters their PIN-code and presses OK.

(You can pass the PIN-code by pressing OK on the pinpad. In this case the VX510 will ask if you want to allow the pass. Choose YES. In this case the responsibility of the transaction is yours.)

The terminal prints out the receipts. The first one is for the merchant and the second one for the customer.

If the PIN-code was entered the receipt does not have to be signed. The terminal will remind you to check the customer ID if the transaction exceeds 50,00 € (de-pending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt.

REMOVE CARD: Take the card off the reader. The card must be in the reader during the whole transaction otherwise the transaction will be aborted.

VX810 pinpad can only be used for chip card transactions. Swipe card transactions are always done with the VX510 terminal.

3. EXTERNAL PINPAD

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4. SETTINGS

4.1 Terminal settings, broadband

The settings listed here are the ones that VX 510 terminal uses when connecting via broadband. Some of them are explained more closely in the manual. The index number is informed in brackets.

Press LILA4 and choose EDIT.

PARAM NUMBER TMS_LP / LOADPOINTBATCH TIME (4.9) Batch sending timePHONE NUMBERS Point IP addressesCASHIER NUMBER (4.5) Cashier numberMERCHANT INFO (4.6) Merchant info of LuottokuntaBATCH SEQ. NUM. Batch sequential numberTCP/IP PARAMETERS (4.7) DHCP / FIXED IP FIXED IP ACTIVE IP ADDRESS Active IP address DEFAULT GATEWAY Default gateway SUBNET MASK Subnet mask DNS1 / DNS 2 Terminal does not use DNS addresses CONNECTION TYPE TCP/IP SSLLANGUAGE (Finnish / Swedish / English)EXTRA AMOUNT (7.3) Extra amount settingsCASH RECEIPT (7.1) YES / NOFLOOR LIMIT (4.8) Floor limits of card typesAUTH. MANDATORY (7.5) YES / NOTAPIOLA OFFICE Office number of the reference numberFIELD 31 Reference numberACTIVATE PINPAD (3.2) YES / NO (Pinpad in use -> YES)ECR YES / NO (connected to a cash register -> YES)TIME SETTINGS (4.9) Date and timeVAT (7.4) YES / NOPREAUTHORIZATION (7.6) YES / NOUSE PATU YES / NO (terminal uses TCS -> NO)MULTICASHIER VER (7.8) YES / NO

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4. SETTINGS

4.1 Terminal settings, telephone line

The settings listed here are the ones that VX 510 terminal uses on a telephone line. Some of them are explained more closely in the manual. The index number is informed in brackets.

Press LILA4 and choose EDIT.

PARAM NUMBER 094771781DIAL PREFIX Dial prefix (e.g. 0)BATCH TIME Batch sending timeNETWORK USER CODE Network user code (e.g. DATAPAK)PHONE NUMBERS Network phone numbersCASHIER NUMBER Cashier numberMERCHANT INFO Merchant info of LuottokuntaBATCH SEQ. NUM. Batch sequential numberCHECK LINE YES / NO (if the telephone line needs lag -> YES)CONNECTION TYPE MODEMLANGUAGE (Finnish / Swedish / English)EXTRA AMOUNT Extra amount settingsCASH RECEIPT YES / NOFLOOR LIMIT Floor limits of card typesAUTH. MANDATORY YES / NOTAPIOLA OFFICE Office number of the reference numberFIELD 31 Reference numberACTIVATE PINPAD YES / NO (Pinpad in use -> YES)ECR YES / NO (connected to a cash register -> YES)TIME SETTINGS Date and timeVAT YES / NOPREAUTHORIZATION YES / NOMULTICASHIER VER YES / NO

4.3 Print parameters

Press LILA4 and choose PRINT.Choose PARAMETERS.

The terminal prints out a list of parameters. This shows all the settings of the terminal. You should save this list.

4.4 Sending time

The terminal will send the batch automatically if you have set a sending time to the setting. Sending time can be at any time. We recommend that the time is after the closing time. Even hours are not recommended (e.g. 2100).

If you do not want to use the automatic sending time set it to be at 9999. Then you must send the batch manually.

Go to the menu selection EDIT and choose SENDING TIME.Type here the time you want to use by four numbers (e.g. 0315).

4.5 Cashier number

If you use more than one terminal it is important to use separate cashier numbers on the terminals. The cashier number is printed on the receipts. This makes it possible to know which transaction is made by which terminal.

Go to the menu selection EDIT and choose CASHIER NUMBER.Type here the cashier number you want to use by three numbers (e.g. 001, 002, 003).

4.6 Merchant info

If you accept the cards of Luottokunta you must set the merchant info to the terminal. In Finnish it is Toimialakoodi and you can find it from the contract you have made with Luottokunta.

Go to the menu selection EDIT and choose MERCHANT INFO.Type here the merchant info (toimialakoodi).

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4. SETTINGS

23

4. SETTINGS

4.7 Fixed IP-address

If your network has fixed IP-addresses you have to define them to the terminal.

Go to the menu selection EDIT and choose TCP/IP PARAMETERS.Choose FIXED IP.

ACTIVE IP ADDRESS =Active IP addressDEFAULT GATEWAY = Default gatewaySUBNET MASK = Subnet maskDNS1 / DNS 2 = Terminal does not use DNS addresses

4.8 Floor limit

The floor limits can be changed if needed. You can find the correct floor limit from the credit card companies’ contracts. The cards of Luottokunta are on the menu by card types.

Go to the menu selection EDIT and choose FLOOR LIMIT.Choose the card type you need to change and then choose CHANGE FLOOR LIMIT.Type in the new floor limit and press Enter.

4.9 Date and time

Go to the menu selection EDIT and choose TIME SETTINGS.Choose ADJUST CLOCK.

Choose the selection you want to change and then change the value. Press Enter.

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5. PATU -KEYS

5.1 Key input

See the instructions for making letters on page 5.

Press LILA4.Go to menu selection KEY INPUT.Choose KEY INPUT.

MERCHANT ID = Check that the last numbers on the ID are same as “KOHDISTIN / KOHDISTUSTIETO” on the PATU keys. If the numbers do not match, the keys are not the right ones to your terminal. Press Cancel. If the numbers match, press Enter.KEK PART 1 = Type here the key part one (OSA 1). Press Enter.KEK PART 2 = Type here the key part one (OSA 2). Press Enter.KVV = Type here the KVV (AVAINTARKISTE). Press Enter.GENX KEK = Type here the GENERATION NUMBER (AVAINSUKUPOLVI). Press Enter.

SUCCES KEYS = Keys are correctly input.PARITY ERROR = You have typed the wrong key or made a typing error. Try again.

Notice! Merchant ID is the customer number of your bank. It is named differently by different banks. Osuuspankki/Nordea = Käyttäjätunnus, SP/AKTIA/Handelsbanken = Linjatunnus, Ålandsbanken = Lähettäjätunnus, Sampo = Asiakastunnus

5.2 Clearing the keys

Notice! This is only done when there is an error in the bank connection. If you clear the keys on the terminal they have to be cleared from the bank also.

Press LILA4.Go to menu selection KEY INPUT.Choose CLEAR ATK.Choose YES.

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6. DOWNLOADS

6.1 Downloads, broadband

6.1.1 Downloading the program

First send the batch to the bank. Press LILA1 and choose SEND BATCH. After the program download you have to download the parameters also.

Press LILA4.Go to menu selection APPLICATION DOWNLO.Choose APP + PARAMS.

The download starts. A dashed line appears on the screen. It changes to stars as the download proceeds.

6.1.2 Downloading the parameters

Press LILA4.Choose DOWNLOAD.Choose FROM LOADPOINT.Choose PHONE.

The download starts. A dashed line appears on the screen. It changes to stars as the download proceeds. When the download is ready the terminal prints out “SUCCESSFUL PARAMETERS DOWNLOAD”.

After the parameter download you have to send the batch. Press LILA1 and choose SEND BATCH.

6.1.3 Downloading the certificate

Press LILA4.Choose DOWNLOAD.Go to menu selection DOWNLOAD SETIFICA.

The terminal downloads the certificate and prints out “SUCCESSFUL CERTIFICATE DOWNLOAD“.

6.2 Downloads, telephone line

6.2.1 Downloading the program

First send the batch to the bank. Press LILA1 and choose SEND BATCH. After the program download you have to download also the parameters.

Press LILA4.Go to menu selection APPLICATION DOWNLO.Choose APP + PARAMS.Choose 14400.

The download starts. A dashed line appears on the screen. It changes to stars as the download proceeds.

6.2.2 Downloading the parameters

Press LILA4.Choose DOWNLOAD.Choose FROM LOADPOINT.Choose PHONE.Choose 14400.

The download starts. A dashed line appears on the screen. It changes to stars as the download proceeds. When the download is ready the terminal prints out “SUCCESSFUL PARAMETERS DOWNLOAD”.

After the parameter download you have to send the batch. Press LILA1 and choose SEND BATCH.

6. DOWNLOADS

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7.1 Cash receipt

Cash receipt has to be activated from the EDIT menu (page 20).

Making a cash receipt sale:

Press MENU F1.Go to menu selection CASH RECEIPT.Choose CASH RECEIPT SALE.ENTER AMOUNT: Type in the amount, cents included and press Enter.VAT %: Type in the VAT percent and press Enter.

The terminal prints out the receipts.

Voiding a cash receipt sale:

Press MENU F1.Go to menu selection CASH RECEIPT.Choose CASH RECEIPT VOID.ENTER AMOUNT: Type in the amount, cents included and press Enter.VAT %: Type in the VAT percent and press Enter.

The terminal prints out the receipts.

7. SPECIAL FUNCTIONS

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7.2 Cash withdraw

Notice! It is only allowed to make a cash withdraw with a bank card. You have to make a contract with your bank to make cash withdraws.

Press MENU F1.Go to menu selection CASH WITHDRAW.ENTER AMOUNT: Type in the amount, cents included and press Enter.PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader.VISA/PANKKI: Choose PANKKI.ENTER PIN: The customer enters their PIN-code and presses Enter.

The terminal prints out the receipts. The first one is for the merchant and the second one for the customer.

If the PIN-code was entered the receipt does not have to be signed. The terminal will remind you to check the customer ID if the transaction exceeds 50,00 € (de-pending on the card used). Check the ID and write the last 4 digits of the social security number and whitch ID was checked to the receipt.

REMOVE CARD: Take the card off the reader. The card must be in the reader during the whole transaction otherwise the transaction will be aborted.

7. SPECIAL FUNCTIONS

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7.3 Extra

Extra has to be activated from the EDIT menu (page 20).

Options:

NO = Extra is not in use.ONLY BEFORE = Extra amount is given during the transaction.ONLY AFTER = Extra line is printed on the receipt and it is entered afterwards to the terminal.UNRESTRICTED = The terminal asks for extra during the transaction and also prints an extra line to the receipt.

Notice! If the card in use is a chip card you can only give the extra during the transaction.

Entering the extra amount afterwards:

Press MENU F1.Go to a menu selection EXTRA AMOUNT.ENTER RECEIPT NUMBER: Enter the correct receipt number and press Enter.EXTRA: Type in the extra amount, cents included and press Enter.

The terminal prints out a receipt.

7.4 VAT

VAT has to be activated from the EDIT menu (page 20).

During the transaction the terminal will ask for a VAT percent, type here the correct VAT percent. The percent is calculated on the receipt.

7. SPECIAL FUNCTIONS

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7.5 Mandatory authorization

Mandatory authorization has to be activated from the EDIT menu (page 20).

When using the mandatory authorization the terminal makes an authorization for all the transactions.

7.6 Preauthorization

Preauthorization has to be activated from the EDIT menu (page 20).

Press MENU F1.Go to a menu section PREAUTHORIZATION.PLEASE INSERT OR SWIPE CARD: Insert the card into the chip slot or swipe the card from the magnetic card reader.ENTER AMOUNT: Press Enter.DEBIT/CREDIT: Select the preferred payment method.ENTER PIN: The customer enters their PIN-code and presses Enter.

The terminal makes a one euro authorization and prints out the receipts. This can be used to make sure the card is valid.

7.7 Invoice

Making an invoice:

Press MENU F1.Go to a menu selection INVOICE.Choose INVOICE.ENTER AMOUNT: Type in the amount, cents included and press Enter.

The terminal prints out the receipts.

Voiding an invoice:

Press MENU F1.Go to a menu selection INVOICE.Choose VOID INVOICE.ENTER AMOUNT: Type in the amount, cents included and press Enter.

The terminal prints out the receipts.

7. SPECIAL FUNCTIONS

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7.8 Multi cashier

Multi cashier has to be activated from the EDIT menu (page 20).

When you use multi cashier the terminal asks for CASHIER NUMBER. You can enter here any value from between 1 – 99. This is printed on the receipt. You can use the multi cashier version for example in a restaurant to separate servers.

7. SPECIAL FUNCTIONS

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8.1 Notifications on the screen

BLACKLIST MISSING = The blacklist is missing from the terminal. See instructions for downloading it on pg 13.

USE MAG CARD = The terminal can not read the chip. Use the magnetic stripe reader.

USE CHIP = The card in use has a chip. Use the chip card reader.

PIN LOCKED = The pin code of the card in use has been locked. It can be unlocked by contacting the card donor or by using the card on an atm.

APPLICATION LOCKED = The application on the card is locked. The card holder has to contact the card donor.

JÄSENLIIKENUMERO PUUTTUU = The card is not included in the terminals card selection. It can not be used.

SERVICE NOT ALLOWED FOR THIS CARD PRODUCT = The card in use is not included in the terminals card selection. It can not be used.

DOWNLOAD NEEDED = You need to download the program to the terminal. Contact the customer service.

8.2 Notifications on the receipt

CONNECTION ERROR = There is a problem with the connection. See instructions on pg 33.

BATCH SENDING ERROR = There is a problem with the connection. See instructions on pg 33.

“SIIRTOAVAIN EI OLE VOIMASSA” = The PATU-keys are no longer valid. See instructions on pg 24.

”KÄYTTÖAVAIN EI OLE VOIMASSA” = You need to clear the PATU-keys. See instructions on pg 24.

”TARKISTE EI TÄSMÄÄ” = There is an error with the PATU-information. Contact the bank.

32

8. TROUBLE SHOOTING

“PATU-KÄYTTÄJÄ LUKITTU” = The bank has locked the user id. Contact the bank to open it.

“PYYTÄMÄÄNNE AINEISTOA EI OLE” = The bank does not have information of the previous batch sending ready.

“TAPAHTUMATIEDOSTO PUUTTU” = The bank does not have information of the previous batch sending ready.

“ERROR FILE NOT EXISTENT” = The bank does not have information of the previous batch sending ready.

“OTA YHTEYS NEUVONTAAN” = Contact the bank.

“KERTA AVAIN ON KÄYTETTY” = The batch sequential number has been used. Change the batch sequential number by adding one number at the Edit menu.

“LÄHETYS HYLÄTTY AINEISTO VIRHEELLISTÄ” = The bank has rejected the batch. Contact the bank.

8.3 Other exceptions

CONNECTION PROBLEM = Switch off and on the terminal and try again. If this does not help switch off and on the ADSL modem and try again. Check from your service provider that the Internet connection is working.

TERMINAL DOES NOT READ CARDS = Switch off and on the terminal and try again. The reader can be busty. Clean the reader and try again.

POWER IS OFF = Check the cables.

8. TROUBLE SHOOTING

33

8.4 Service

Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide.

If the terminal needs to be sent to service, do the following.

Pack the terminal firmly.Attach a description of the problem and your contact information with the terminal. And a notification if there are transactions in the terminal. You do not have to send the cables with the terminal unless you want them tested too.Send the terminal by post. Postage is always paid by the sender.Service address is:

Point Transaction Systems Oy / ServiceVanha Nurmijärventie 62 D 01670 Vantaa

34

8. TROUBLE SHOOTING

35

8.5 Deleting transactions

If you need to delete transactions make sure first that the batch sending is ok from the bank.

Press LILA1 and choose JOURNAL.ENTER PASSWORD: Press Enter.The terminal prints out a list of all the transactions.

Press LILA1 and go to menu selection: DELETE TRANSACTION.You can choose: ONE BY ONE, ALL or RANGE.

ONE BY ONE = Delete one transaction.RECEIPT NUMBER: Type the receipt number of the transaction you want to delete. Press Enter.Choose YES and YES.ENTER PASSWORD: Press Enter.The terminal prints out a receipt of the deleted transaction.

ALL = Delete all the transactions.Choose YES and YES.ENTER PASSWORD: Press Enter.The terminal prints out a receipt of the deleted transactions.

RANGE = Delete a range of the transactions.RANGE START: Type the first receipt number you want to delete. Press Enter.RANGE END: Type the last receipt number you want to delete. Press Enter.Choose YES and YES.ENTER PASSWORD: Press Enter.The terminal prints out a receipt of the deleted transactions.

8. TROUBLE SHOOTING

USEFUL CONTACT INFORMATION

Authorization centres:

American Express: 0800 114 646

Diners Club: 0800 955 55

Luottokunta: 09 696 4646

Bank cards: 0100 3100

Banks:

Handelsbanken: 010 444 2545

Nordea: 0200 672 10

Osuuspankki: 0100 051 51

Sampo: 0600 125 25

Säästöpankit/Aktia/Local Osuuspankki: 0100 4050

Ålandsbanken: 020 429 2910

Operators:

Elisa: 010 808 088

Sonera: 0200 188 18

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9. USEFUL CONTACT INFORMATION

37

ALPHABETICAL INDEX

A Activating the pinpad 18 Authorization notifications 15

B Before Use 4 Blacklist 13

C Cash receipt 27 Cash withdraw 28 Cashier number 22 Chip card transaction 9 Clearing the keys 24 Connecting the cables 8 Connecting the pin pad 17

D Daily use 9 Date and time 23 Deleting transactions 35 Downloads 25 Downloads, broadband 25 Downloads, telephone line 26 Downloading the certificate 25 Downloading the parameters 25/26 Downloading the program 25/26

E External pinpad 17 Extra 29

F Fixed IP-address 23 Floor limit 23

I Important 4 Invoice 30

J Journal 12

K Key input 24 Keypad 4

L Letters and special characters 5

10. ALPHABETICAL INDEX

M Mandatory authorization 30 Manual entry 10 Merchant info 23 Monthly report 12 Multi cashier 31

N Notifications on the receipt 32 Notifications on the screen 32

O Other exceptions 33

P PATU -keys 24 Pinpad keypad 18 Pinpad transaction 19 Preauthorization 30 Print batch 12 Print parameters 21

R Receipt copy 11 Report explanations 14 Reports and bank connection 12 Return 11

S Send batch 13 Sending time 22 Service 34 Settings 20 Special functions 27 Swipe card transaction 9 Switching the paper 5

T Technical data 7 Terminal settings, broadband 20 Terminal settings, telephone line 21 Terminal structure 7 Testing the connection 8 Transactions 9 Trouble shooting 32

U Useful contact information 36 Using the menus 5

V VAT 29 Void 10

10. ALPHABETICAL INDEX

38

Point Transaction Systems OyVanha Nurmijärventie 62 D 01670 Vantaa | tel. 09 477 433 0 | fax. 09 436 2490 | www.point.�

Point Transaction Systems Oy- the leading provider of electronic retail payment solutions in Finland and Estonia.

We help retailers achieve more e�ective goods and services sales through state-of-the art, secure, on-site payment solutions. We import VeriFone, Banksys and PAX terminals and pinpads. All our products and services have been serti�ed by the needed security standards. (PCI-PED, PCI-DSS).

VeriFone VX510 terminal impresses you with its compact form and usability skills. This terminal comes with both telephone and broadband capability as a standard. Using the terminal via broadband the authorization takes only 3 seconds. Usage of the terminal is extremely simple due to the backlight screen and ergonomic keypad. It is easy to use the VX510 terminal with both swipe and chip cards due to the terminals compact form. The design of the terminal also makes sure the terminal does not take a lot of space. It is easy for the customer to enter their pin code to the terminals keypad or as an alternative it is also possible to add an external pinpad VX810 to the VX510 terminal.