http:// 9cotyxje "what does it take to be a manager?" - boyd clarke
TRANSCRIPT
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"What Does it Take to be a Manager?" - Boyd Clarke
WHAT IS IT?
Management Day 5
7 secrets to success of steve jobshttp://www.youtube.com/watch?v=sQUnXDebn9s
DO WHAT YOU LOVE
How Does this Apply?
VISION
Put a Dent in the Universe
FOCUS
Say “NO” to a 1,000 things
LEARN SOMETHING NEW
Kick Start Your Brain
IT’S MORE THAN JUST A JOB
Sell Dreams Not Products
BRING JOY BACK TO WORKING
Create Insanely Great Experiences
COMMUNICATION
Master the Message
HTTP: / /WWW.YOUTUBE.COM/WATCH?V=OF0O -S7AAAY
How to have effective verbal
communication
Leadership
The art of getting others to want to do something you are
convinced should be doneManagement
Handles the day-to-day operations to achieve a desired outcome
LEADERSHIP AND MANAGEMENT
Management vs leadership
WHAT DO YOU THINK?
Tell me
Management DefinedManagement - coordinates people, time,
and supplies to achieve desired outcomes,
involves problem-solving and decision-making processes.
Managers responsibility: maintain control of the
day-to-day operations, achieve established goals
and objectives.
Management
Tasks are done to reach the goal – patient satisfaction
Resources are used appropriately – with conservation in mind
Team Work – What every Manager Wants to Achieve
TEAMWORKHTTP: / /WWW.YOUTUBE.COM/WATCH?V=9JZI2WAOFQ8
Golden Rules by Steve Jobs
WHAT CAN TEAMWORK
ACCOMPLISH?http://www.youtube.com/watch?v=4Rd9zQborxI
Resource ManagerResources include the: personnel, time, and supplies needed to
accomplish the goals of the organization.
Nurse Manager Responsibility
Provide safe Effective Patient care
The Human Resource
http://www.youtube.com/watch?v=mcKUTCQcIH4
Trailer - Leadership & Team Working Skills - Vessel Resource Management Series
Manager
plans organizes
what is to be done who is to do
it
how it is to be done
Roles of the Nurse Manager
Customer Service Provider
Team Builder Resource Manager Decision Maker Problem Solver and Change Agent
Customer Service Provider
Providing service or care to customers (patient or clients).
Management – How is it done?
6 management functionsPlanning
OrganizingStaffing
ControllingDirecting
Decision Making
Charge Nurse
http://www.youtube.com/watch?v=KdXJw_gz4NE
Nurse manager will have:
an appointed management position within the organization with responsibilities to perform
administrative tasks:: planning staffing requirements, performing employee performance
appraisals, controlling use of supplies and time, meeting budget and productivity
goals.
Formal and Informal Leadership
Formal leadership practices by: nurse manager, supervisor, charge nurse, coordinator and given the
authority to act by the organization.
Leadership, management, and organizational theories
provide the building blocks
on which to build effective
nursing management practices and
skills.
So how does it work?A manager must: Plan Organize Staff
A Manager Must:
Direct
Control
Team Builder
A team is a group of people organized to accomplish the necessary work of an organization.
A Manager is a Decision Maker and Problem Solver
Nursing process = problem-solving process
Nursing Process Problem Solving Process
Assessment ExamineAnalysis and Dx
Consider
Plan Find a solution
Implement Plan
Implement Solution
Evaluate Evaluate
Turning Problems into Solutionshttp://www.youtube.com/watch?v=rb59hZ02MQc
Problem solving how its done
ASSESSMENT
Gather information about the situation
Identify the problem; separate the symptoms
Identify people and groups involved
Identify cultural and environmental factors
Encourage input from involved parties
ASSESSMENT
Identify people and groups involved
Identify cultural and environmental factors
Encourage input from involved parties
ANALYSIS AND DIAGNOSIS
Analyze results of information gathered
Identify, clarify, and prioritize the actual problem (s)
Determine if intervention is appropriate
PLANNING
Identify as many solutions as possible
Elicit participation from people or groups affected
PLANNING
Review options and consider safety, efficiency, costs, quality, and legal issues
Consider positive and negative outcomes
Remain open-minded and flexible when considering options
IMPLEMENTING
Communicate plans to everyone affected
Be sure plans, goals, and objectives are clearly identified
IMPLEMENTING
Maintain open, two-way communication with staff
Support and encourage compliance among all staff
EVALUATION
Identify evaluation criteria in the planning
Identify who is responsible for evaluation, what will be measured, and when it will take place
EVALUATION
Maintain open communication with all involved
Was the decision successful?
What might have made it better?
THINK CRITICALLY AND SOLVE COMPLEX
PROBLEMSBE A GOOD NURSEHAVE EFFECTIVE
COMMUNICATION SKILLS
What do you need to be a good Manager?
What Would You Do? A Critical Thinking Exercise
What Does a Manager Need to Have and Know?
Conceptual skills—the ability to understand the complexities of the overall organization
and where one's own area of management fits into the overall organization.
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Steve Jobs talks about managing people
LEADERSHIP AND MANAGEMENT SKILLS AND BEHAVIORS
Technical skills—such as clinical expertise and nursing
knowledge.
Human skills—the ability and judgment to work with people in an effective leadership role.
Critical ThinkingReasoning
Evaluating
Problem Solving
Decision Making
Analyzing
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Critical Thinking (Can You Dig It?)
What Would You Do? A Critical Thinking Exercise
REASONING: THE ACTI ON OF THI NKING AB OUT SOMETHING IN A LOGICAL , SENSIBLE
WAY.
Reason
EVALUATING: FORM AN IDEA OF THE AMOUNT,
NUMBER, OR VALUE OF ASSETS. - YOU MUST EVALUATE YOUR WORK
LOAD, YOUR EMPLOYEES, YOURSELF AND YOUR RESOURCES – IF YOU
DON’T KNOW WHAT YOU HAVE OR THE CAPABILITIES OF THOSE WORKING
WITH YOU, YOU WILL BE UNABLE TO MANAGE ANYTHING EFFECTIVELY
Evaluate
PROBLEM SOLVING: AS THE MANAGER WHEN
THERE IS A PROBLEM YOUR EMPLOYEES WILL
LOOK TO YOU FOR A SOLUTION.
Problem Solving
WHEN YOU’RE IN CHARGE YOU
MAKE THE DECISIONS.
Decision Making
AFTER YOU HAVE MADE YOUR DECISION AND IMPLEMENTED YOUR
PLAN YOU MUST ANALYZE THE RESULTS – WERE YOU SUCCESSFUL IN YOUR ENDEAVORS?
Analyze
Be a Good Nurse
Effective Communication Skills
Effective Communication – How Do You Do It?
Learn to Listen Be Aware of Other Peoples Emotions
EmpathizeEncourage
Effective Communication – How Do You Do It?
Use Humor
Treat People Equally
Attempt to Resolve Conflict
Maintain a Positive Attitude and Smile
Nursing time managment skit gone wrong !http://www.youtube.com/watch?v=JNsFNxpdmWc
The nurse - change agent
is responsible for
guiding people through the change process and
needs to develop an understanding about the nature of change and effective change strategies.
1. Change should be implemented only for good reason.
2. Change should always be planned and implemented gradually.
3. Change should never be unexpected or abrupt.
4. All people who may be affected by the change should be involved in planning for the change.
The most important responsibility for the nurse in
any leadership or management role is:
to create an environment of caring –
Staff members who believe that their manager sincerely cares about them
and the work they do are able to pass that feeling of caring on to their patients and other customers.
Caring for the staff members:
Offering sincere positive recognition for both individuals and teams.
Praising and giving thanks for a job well done.
Spending time with staff members to reinforce positive work behaviors.
Caring for the staff members:
Meeting the staff member's personal needs whenever possible,
Providing guidance and support for professional and personal growth.
Maintaining a positive, confident attitude and a pleasant work environment.
What is the Difference between Leadership and Management?
Based on authority Based on influence 1
An informal designation Formally designated position 2
An assigned position An achieved position 3
Dependent and improved by use of effective leadership skills Independent of management 4
Nurse's role in the assigned managerial positions Part of every nurse's role 5
Focusing on people, inspiring and motivating followers, based on personal power
Focusing on service, based on position power
6
Acting as a boss Acting as a facilitator, and coach 7
Aimed to maintain stability Aimed to change for improvement 8
ManagementLeadership
LeadershipManagement
Leadership Management
LeadershipManagement
ManagementLeadership
LeadershipManagement
