huawei mediapad t3 7.0 product faqs

HUAWEI MediaPad T3 7.0 Product FAQs


Issue 01

Date 2017-04-12

HUAWEI TECHNOLOGIES CO., LTD.

Issue 01 (2017-04-12) Huawei Proprietary and Confidential

Copyright © Huawei Technologies Co., Ltd.

i

Copyright © Huawei Technologies Co., Ltd. 2017. All rights reserved.

No part of this document may be reproduced or transmitted in any form or by any means without prior written consent of Huawei Technologies Co., Ltd.

Trademarks and Permissions

and other Huawei trademarks are trademarks of Huawei Technologies Co., Ltd.

All other trademarks and trade names mentioned in this document are the property of their respective holders.

Notice

The purchased products, services and features are stipulated by the contract made between Huawei and

the customer. All or part of the products, services and features described in this document may not be

within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements,

information, and recommendations in this document are provided "AS IS" without warranties, guarantees or representations of any kind, either express or implied.

The information in this document is subject to change without notice. Every effort has been made in the

preparation of this document to ensure accuracy of the contents, but all statements, information, and recommendations in this document do not constitute a warranty of any kind, express or implied.

Huawei Technologies Co., Ltd.

Address: Huawei Industrial Base

Bantian, Longgang

Shenzhen 518129

People's Republic of China

Website: http://www.huawei.com

Email: [email protected]

http://www.huawei.com/

mailto:[email protected]


HUAWEI MediaPad T3 7.0 Product FAQs Contents



ii

Contents

1 Battery and charging ................................................................................................................ 1

1.1 How long should I charge my tablet for the first time? ............................................................................................ 1

1.2 What are the charger specifications of my tablet? Can I use a non-Huawei charger? ................................................ 1

2 Hardware and appearance....................................................................................................... 2

2.1 Why can't I swipe the touchscreen properly? .......................................................................................................... 2

2.2 Why are the black edges of the screen so visible? ................................................................................................... 2

2.3 Why is there only one receiver on my tablet? ......................................................................................................... 3

2.4 Why does the screen freeze or malfunction? ........................................................................................................... 3

2.5 What is the protective lens of the rear camera made of? .......................................................................................... 3

2.6 How much pressure can my tablet, touchscreen, or LCD resist? .............................................................................. 3

2.7 Why does the screen color seem abnormal? ............................................................................................................ 3

2.8 What can I do if the screen has a red or yellow tint? ............................................................................................... 4

3 Application management ........................................................................................................ 5

3.1 What can I do if system performance becomes bad when I am playing games? ....................................................... 5

3.2 Why is the screen blurred when I am playing games? ............................................................................................. 5

3.3 Does my tablet support WeChat step count? ........................................................................................................... 5

3.4 Why do some third-party applications not work properly, crash, display error messages, or exit suddenly? .............. 6

4 Network and data sharing ....................................................................................................... 7

4.1 What can I do if my tablet cannot connect or transfer files over Wi-Fi Direct? ........................................................ 7

5 Camera and multimedia .......................................................................................................... 8

5.1 Does my tablet support optical image stabilization (OIS)? ...................................................................................... 8

5.2 What can I do if I can't find the photos or videos I have taken? ............................................................................... 8

6 Accessories ................................................................................................................................ 9

6.1 What standard and optional accessories does my tablet come with? ........................................................................ 9

6.2 Does my tablet come with a leather case? What features does an official leather case have? .................................... 9

6.3 Does my tablet come with a protective film? .......................................................................................................... 9

6.4 Does my tablet support noise reduction headsets?................................................................................................... 9

7 Others....................................................................................................................................... 10

7.1 Why does my tablet fail to scan a bar code or QR code? ........................................................................................10

7.2 Why can't I set up Do not disturb mode? ...............................................................................................................10


HUAWEI MediaPad T3 7.0 Product FAQs 1 Battery and charging



1

1 Battery and charging

1.1 How long should I charge my tablet for the first time?

1.2 What are the charger specifications of my tablet? Can I use a non-Huawei charger?

1.1 How long should I charge my tablet for the first time? Charge your tablet until its battery is full. It takes approximately 4 hours to fully charge your

tablet with the original 5 V 1 A DC charger in normal temperatures. The time may vary

between different temperatures.

1.2 What are the charger specifications of my tablet? Can I use a non-Huawei charger?

Charger specifications:

Input: 100–240 V AC, 50/60 Hz

Output: 5 V DC, 1 A

It is recommended that you use the original charger to charge your tablet. Non-standard

chargers that are uncertified may damage your tablet.


HUAWEI MediaPad T3 7.0 Product FAQs 2 Hardware and appearance



2

2 Hardware and appearance

2.1 Why can't I swipe the touchscreen properly?

2.2 Why are the black edges of the screen so visible?

2.3 Why is there only one receiver on my tablet?

2.4 Why does the screen freeze or malfunction?

2.5 What is the protective lens of the rear camera made of?

2.6 How much pressure can my tablet, touchscreen, or LCD resist?

2.7 Why does the screen color seem abnormal?

2.8 What can I do if the screen has a red or yellow tint?

2.1 Why can't I swipe the touchscreen properly? There may be stains on the touchscreen or your fingers, increasing resistance on the

touchscreen. It is recommended that you attach a protective film to the touchscreen for a

better user experience.

2.2 Why are the black edges of the screen so visible? Various optimization solutions have been tested to make the black edges of the screen as

obscure as possible. To guarantee product reliability, prevent the screen from glue chipping or

cracking during use, and obtain a beautiful product profile, the size of the black edges have

been reduced.

The black edges are visible because of the screen structure and assembly process techniques.

The width of the black edges on your screen can guarantee the reliability of your tablet.

The black edges of the screen on some tablets may seem very narrow because:

1. Both the gap between the LCD and front cover and the area where the front cover and

touchscreen are attached is reduced. This will sacrifice product reliability, resulting in glue chipping or cracking on the screen, and most importantly bad user experience.





3

2. Ink is painted on the black edges with the same color as that of the screen glass.

Therefore, the black edges will look very narrow or even invisible when the screen is on. This will widen the frame of the tablet and affect the tablet appearance.

2.3 Why is there only one receiver on my tablet? The receiver and speaker are integrated together to save space, and will not affect the normal

use of your tablet.

2.4 Why does the screen freeze or malfunction? This may be caused by third-party applications.

Recover the screen by performing the following operations:

Turn off the screen, wait for 30 seconds, and then turn it back on.

Restart your tablet.

Uninstall risky third-party applications.

Update the software to the latest version.

Restore your tablet to its factory settings.

2.5 What is the protective lens of the rear camera made of? The protective lens is made of PC/PMMA (MR58). Do not apply strong force to the lens to

avoid damage.

2.6 How much pressure can my tablet, touchscreen, or LCD resist?

The touchscreen and LCD can resist a pressure of 10 kgf when subject to force from sharp

objects, for example, an iron rod with a diameter of 8 mm. The camera can resist a pressure of

4.5 kgf. If the entire tablet is pressed by a heavy object, it can resist a pressure of

approximately 60 kgf.

Tablets are precision electronic products. To prevent damage to your tablet, do not press the

touchscreen and LCD strongly with sharp objects, press the entire tablet with heavy objects,

or sit on it.

2.7 Why does the screen color seem abnormal?

Your tablet incorporates an LCD screen that is manufactured by an industry leading supplier.

Before leaving the factory,each screen is strictly tested to meet the Huawei standards.

Check whether Color correction is enabled. Go to Settings > Advanced settings > Accessibility > Color correction and turn off Color correction.





4

Check whether color-blind mode is enabled. Touch Settings > Developer options >

Simulate color space > Off to turn off this mode.

If the problem persists, back up important data and take your tablet and the purchase invoice to an authorized Huawei service center for repair.

2.8 What can I do if the screen has a red or yellow tint? Your tablet screen is supplied by the world's top-class screen manufacturer, and its quality is

guaranteed by Huawei's rigorous tests.

Check that Color correction is turned off from Settings > Advanced settings > Accessibility > Color correction.

Check that Simulate color space is set to Off from Settings > Developer options >

Simulate color space.

If the problem persists, back up important data and take your tablet and the purchase invoice to an authorized Huawei service center for assistance.


HUAWEI MediaPad T3 7.0 Product FAQs 3 Application management



5

3 Application management

3.1 What can I do if system performance becomes bad when I am playing games?

3.2 Why is the screen blurred when I am playing games?

3.3 Does my tablet support WeChat step count?

3.4 Why do some third-party applications not work properly, crash, display error messages,

or exit suddenly?

3.1 What can I do if system performance becomes bad when I am playing games?

If your tablet becomes slow when you are playing games, set power saving mode to

Performance.

To do so, on the home screen, touch Settings > Advanced settings > Battery manager, and

select Performance under Power plan.

3.2 Why is the screen blurred when I am playing games? The screen may become blurred or flicker if there are compatibility issues with third-party

applications. Report the game to our customer service and we will encourage the developer to

provide optimizations.

3.3 Does my tablet support WeChat step count?

Your tablet does not support this feature.


HUAWEI MediaPad T3 7.0 Product FAQs 3 Application management



6

3.4 Why do some third-party applications not work properly, crash, display error messages, or exit suddenly?

These applications are not compatible with your tablet and their cache data cannot be

recognized by the system. Go to Settings > Apps and open the application in question. Touch

Storage, and then touch Clear data and Clear cache, or reinstall the application.

Due to Android system updates, many third-party applications have not been adapted to the

latest versions of your tablet. Please wait for the applications to update.

Some third-party applications are problematic. You can search online for user comments

about these applications. Such applications may not work properly on your tablet.

It is recommended that you download applications from a different channel.


HUAWEI MediaPad T3 7.0 Product FAQs 4 Network and data sharing



7

4 Network and data sharing

4.1 What can I do if my tablet cannot connect or transfer files over Wi-Fi Direct?

4.1 What can I do if my tablet cannot connect or transfer files over Wi-Fi Direct?

Wi-Fi Direct can only be used to connect to other Huawei devices. Use Bluetooth to transfer

files to devices made by other companies.


HUAWEI MediaPad T3 7.0 Product FAQs 5 Camera and multimedia



8

5 Camera and multimedia

5.1 Does my tablet support optical image stabilization (OIS)?

5.2 What can I do if I can't find the photos or videos I have taken?

5.1 Does my tablet support optical image stabilization (OIS)?

Your tablet does not support this feature.

5.2 What can I do if I can't find the photos or videos I have taken?

Check the preferred save location of camera files.

On the viewfinder, touch the icon at the top of the screen on the right, touch Settings,

and then check whether the Preferred save location is SD card. If yes, find the camera

files in the storage path of the microSD card. If no, find the camera files in the internal storage path.

If the camera files are saved to the microSD card and cannot be found, check whether the

microSD card is incompatible with your tablet or damaged. If so, replace the microSD card or set the preferred save location to the internal storage and try again.

If other content except the camera files on the microSD card can be read, the storage

space of the microSD card may be full and the camera files may be automatically saved

to the internal storage.In this case, please go to Files> Internal storage to find the latest camera files.


HUAWEI MediaPad T3 7.0 Product FAQs 6 Accessories



9

6 Accessories

6.1 What standard and optional accessories does my tablet come with?

6.2 Does my tablet come with a leather case? What features does an official leather case

have?

6.3 Does my tablet come with a protective film?

6.4 Does my tablet support noise reduction headsets?

6.1 What standard and optional accessories does my tablet come with?

Standard accessories: 5 V 1 A travel charger and USB charging and data cable

Optional accessories: Huawei headset and flip cover

6.2 Does my tablet come with a leather case? What features does an official leather case have?

Your tablet does not come with a leather case. You can visit http://www.vmall.com/ to buy

one.

6.3 Does my tablet come with a protective film? The tablet does not come with a protective film. You can visit http://www.vmall.com/ to buy

one.

6.4 Does my tablet support noise reduction headsets?

Your tablet does not support noise reduction headsets.

http://www.vmall.com/

http://www.vmall.com/


HUAWEI MediaPad T3 7.0 Product FAQs 7 Others



10

7 Others

7.1 Why does my tablet fail to scan a bar code or QR code?

7.2 Why can't I set up Do not disturb mode?

7.1 Why does my tablet fail to scan a bar code or QR code?

Ambient light conditions and device movement during scanning attempts affect the quality of

scanned images. It is recommended that when you are using your device to scan a bar code or

QR code, scan it in a bright environment, hold your device steady, and make sure your device

is close enough to the code to ensure a clear image. These will increase the recognition rate.

7.2 Why can't I set up Do not disturb mode?

Problem:

When users add a new do not disturb rule for events and select Any calendar, they still

receive a notification at the time of the scheduled event in the Calendar.

Cause:

The Do not disturb mode does not support the existence of two event rules at the same time. A

new tablet already includes a do not disturb rule for events by default. If you add one or more

event rules, this will result in the phone being unable to enter Do not disturb mode.

Solution:

When you add a new event rule, delete existing rules to ensure that only one remains.

huawei mediapad t3 7.0 product faqs

Documents