human-centered design for social innovation class 5 moving forward
TRANSCRIPT
Evaluate your Experience Map
Specify the materials you need
Calculate the funds you need
Identify partners to work with
Create an action plan
A pilot is designed primarily to test the desirability, feasibility, and viability of your idea with customers at a small scale and on a limited budget.
Establish a business modelCustomerWho is the customer for your product or service?
OfferWhat is the value proposition that will make customers
wish to use your product or service?
RevenueHow will your product or service make money or
otherwise sustain itself in the marketplace?
TouchpointsHow will customers learn about your product or service?
Where will they access it?
Determine what to testDuring a pilot, it is important to test different variables
that will impact the success of your idea once it goes to scale.
Pricing
Payment Options
Incentives
Customer retention
Customer experience
Create a launch planConsider these in advance of launching a pilot.
Select your partners(upstream and downstream)
Pick your staff
Find a location
Set your initial price
Establish your branding
BOOTSTRAPPING
What is it?Raising capital to expand and replicate your pilot model without external partner.
When does it make sense?A. Working with local social entrepreneurs and other community partners proves
infeasible.
B. Your idea is so promising, and it becomes a highly lucrative and investor-friendly business.
FRANCHISINGWhat is it?Selling or licensing a business package to entrepreneurs consisting of a fully branded, ready-to-run social enterprise.
When does it make sense?If there are other social entrepreneurs who are interested in your idea and would be in a position to run their own sales and operations.
INTEGRATION
What is it?Combining forces with an existing social enterprise, government program, or nonprofit.
When does it make sense?When you’ve identified how your design might complement or leverage the offers of already existing organizations, products, or services.