human-computer interaction: an opportunity for information systems researchers
DESCRIPTION
Human-Computer Interaction: An Opportunity for Information Systems Researchers. Jenny Preece Information Systems University of Maryland Baltimore County [email protected] www.ifsm.umbc.edu/~preece www.ifsm.umbc.edu/onlinecommunities www.id-book.com. Online communities. - PowerPoint PPT PresentationTRANSCRIPT
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Human-Computer Interaction:
An Opportunity for Information Systems
Researchers
Jenny PreeceInformation Systems
University of Maryland Baltimore County
[email protected]/~preece
www.ifsm.umbc.edu/onlinecommunities www.id-book.com
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Online communities
A virtual space where people discuss and exchange information and support
Patients, professionals, students, citizens
Small or large, local, national, or international, virtual or physi-virtual
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Sociability Usability
Purpose People Policies
Dialog & social interaction support
Information design
Navigation Access
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What makes an online community successful?
Guidelines, heuristics and metrics for success
Participation - posting & lurking Group dynamics Trust in interpersonal
communication
Empathic communities
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www.ifsm.umbc.edu/onlinecommunities www.id-book.com
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SIGCHI 1992 Model of HCIhttp://www.acm.org/sigchi/cdg/
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Organizational goal
Eason’s 1991 Socio-technical systems: Levels of analysis
OrganizationalgoalSocial
system
Technicalsystem
Work
People
Technology
LEVEL 3 Society
LEVEL 2Organization
LEVEL 1Individual
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ICIS Conference call Meeting the Challenges of a Global
Networked Economy Business Models, Markets, and Economy Innovation, Strategy, and Change Organization, Culture, Decision-Making &
Knowledge Time, Space, and Mobility Architecture, Systems, & Infrastructure Society, Policy, & Regulation Meta Frameworks and Theory
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ICIS Conference call Meeting the Challenges of a Global
Networked Economy Business Models, Markets, and Economy Innovation, Strategy, and Change Organization, Culture, Decision-Making &
Knowledge Time, Space, and Mobility Architecture, Systems, & Infrastructure Society, Policy, & Regulation Meta Frameworks and Theory
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Organizational goal
A change in emphasis(based on Eason’s 1991)
OrganizationalgoalSocial
system
Technicalsystem
Work
People
Technology
LEVEL 3Society
LEVEL 2Organization
LEVEL 1Individual
Global
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Change in emphasis
from users interacting with technologyto users interacting with systems supported by technology
Human-systems interaction
Emphasis on organization, society, globalAlso in SIGCHI and Computer Supported Co-operative Work (CSCW)
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Human-systems interaction
Individualusability
Organizationalusability
Societalusability
Mobile devicesDisplay designInput strategiesInfo. Viz.
Collaborating & sharingInformation flow Work flowCost-benefitsQuality measures
Global networksCulture & societyMobility of people, business, $$$Trust, security, privacySocial capital
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Expanding application areas
E-areas: e-commerce, e-education & training, e-government, e-health
Internet law, knowledge management, inter-cultural communication, communities of practice, online communities, creativity support
Local & global markets, advertising, management (B->C, B->B), business process, government services, homeland security, international development
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Theories needed Individual: model human processor, (1980),
Fitts’ Law, direct-manipulation (Shneiderman, 1982), Norman’s 7 stages (1986)
Organizational: group support, computer mediated communication – common-ground, distributed cognition, activity theory
Societal: trust, reciprocity, social capital, inter-cultural communication, digital divide
MIS emphasizes theory (Zhang et al, 2002)
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Methods needed Individual: usability testing to compare
designs, modeling, heuristic evaluation Organizational: comparative studies,
questionnaires, observation, ethnography, contextual inquiry
Societal: network analysis, group process analysis, survey analysis, diaries & logging, virtual ethnography
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Human-Systems Interaction: An Opportunity for
Information Systems Researchers
Jenny PreeceInformation Systems
University of Maryland Baltimore County
[email protected]/~preece
www.ifsm.umbc.edu/onlinecommunities www.id-book.com
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Questions & comments
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Recent publications Preece, J. (Ed.) (2002) Supporting Community and Building Social Capital.
Special edition of Communications of the ACM, 45, 4. 37- 73. Preece, J. and Ghozati, K. (2001) Observations and Explorations of
Empathy Online. In. R. R. Rice and J. E. Katz, The Internet and Health Communication: Experience and Expectations. Sage Publications Inc.: Thousand Oaks. 237-260.
Andrews, D., Preece, J., and Turoff, M. (2002) A conceptual framework for demographic groups resistant to online community. I. J. Elect Commerce, 6, 3, 9-24.
Preece, J. (2001) Sociability and usability: Twenty years of chatting online. Behavior and Information Technology Journal, 20, 5, 347-356.
Nonnecke, B. & Preece, J. (2000) Counting the silent. ACM CHI’2000, Hague, 73-80.
Brown, J. R., van Dam, A., Earnshaw, R., Encarnacao, J., Geudj, R., Preece, J., Shneiderman, B., Vince, J. (1999) Human-centered computing, online communities, and virtual environments. IEEE Computer Graphics and Applications. 19, 6, 70-74.
Preece, J. (1998). Empathic communities: Reaching out across the Web. ACM Interactions 5 (2), 32-43.
Preece, J. (1999). Empathic communities: Balancing emotional and factual communication. Interacting with Computers, 12, 63-77.