Human Relations

Employee Relations

Communication

Good Manners and Decorum

Human Relations

There is nothing as well received as a cheerful word of greeting.

It is not just the words “Good Morning”, “Good Afternoon”, or “Good Evening”

It is also the tone, the sparkle in the eyes, and the expression on the face

GREET PEOPLE

Human Relations

Be generous with your smile It takes 72 muscles to frown and only 14

to smile. The smile must come through your eyes –

not just your lips. It has to be a genuine, warm, and bright smile.

SMILE AT PEOPLEWhen someone smiles out of genuine

delight, a facial muscle called the orbicularis oculi involuntarily contracts, crinkling the

skin around the eyes. Most of us are incapable of deliberately moving this

muscle, which means that when a person fakes a smile, her orbicularis oculi likely won't budge. The orbicularis oculi is a

muscle in the face that closes the eyelids.

Human Relations

The sweetest music to anyone’s ears is the sound of his or her own name.

Even if you have met the person many times and you are very familiar with him or her, the person will be impressed on hearing his or her name.

If you have met the person only once but still remember his or her name, the person will be too impressed.

CALL PEOPLE BY NAME

President Reagan often is referred to as the greatest communicator ever to serve as President. And for good reasons. He used to speak slowly in a well-modulated voice, looks directly in the person or people he is speaking to, remains calm under pressure and uses simple, easy-to-understand words. Mr.Reagan employs many subtle but persuasive techniques in dealing with public. Very importantly, at news conferences which are typically a very difficult presidential task, Mr. Reagan would address reporters by name when accepting a question rather than just indicating with a hand motion which reporter might speak next. It may seem like a small point, but his method was conducive to help create good relations with the press.

RUBY

Human Relations

Do unto others as you would have them do unto you.

It can be even simple things like promising to give a telephone number of an old friend that someone wants to contact, or sending an SMS or e-mail the next day.

One does not have to do big favors. In fact, these are not expected.

BE FRIENDLY AND HELPFUL

Human Relations

Speak and act in a spontaneous and cordial manner – as if everything you do is a genuine pleasure.

And our interaction should not be an intrusion, but a soft and warm dialogue.

BE CORDIAL