human resources jan-feb 2014

Aetna International is a is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna International plans, refer to www.aetnainternational.com.

2013 Aetna Inc.46.12.915.1-SG (11/13)

Want employees to feel well cared for abroad? Select a health plan provider whos no stranger to the world: Aetna. Weve been around for 160 years and have served expats for over 35 of them. We have over 500,000 international members. Plus, we offer an extensive range of products, and the plan flexibility to tailor whats best for each sponsor.

Aetna International. There for your employees. Here for you.

+ 65 6395 6700 [email protected] www.aetnainternational.com

Quality health plans & benefitsHealthier livingFinancial well-beingIntelligent solutions

Health coverage for expats isnt foreign to us

MANAGEMENT SERVICES: Find your suppliers quickly and easily on page 50

3 Eds note4 In the news6 Hot topic8 Suite talk8 Widernet9 Spacial Awareness

10 HR by numbers11 Snapshot12 White paper54 Up the ranks55 Shelf life

Regulars

Opinion44 Learning & DevelopmentWhats the point of training? asks Human Resources deputy editor, Sabrina Zolkifi. If staff are asking, you need to get them motivated.

46 Unconventional WisdomQuit complaining the business doesnt understand what you do in HR, says David Lim, senior director of staffing at Quintiles East Asia.

47 People IssuesIn marketing, a magic price point helps attract customers. Amor C. Villalon, regional VP of HR at Fujitsu Asia, explains why the same principle should be applied to help staff communicate, engage and perform better.

48 Upwardly MobileWhere will HR will be in five years? Rich Atkinson, HR director of global operations at PayPal APAC, gives crystal-balling a go.

56 Last WordRebecca Lewis bemoans her love-hate relationship with getting back into work at the start of the year. But no pain, no gain, right?

Features18 Singapores labour outlookNew people regulations aim to promote fairness and transparency in Singapores workforce. Heres how you can safeguard your HR programmes.

24 The business of equalityForward-thinking companies know diversity equals success, but many businesses dont realise the need to enhance inclusion. Sabrina Zolkifi talks about the power of diversity with HR leaders.

34 Top Corporate VenuesWe help you choose the right location for training sessions, meetings, team building events and more.

COVER STORY14 Q&AChristina Kong, senior director of HR and corporate affairs at Jumbo Group of Restaurants, talks about tough labour challenges, and how theyve had to step up to the plate.

Philip BrettPresident South

& SEA TBWA Group

Richard OwensExecutive VP of Customer Solutions & Innovation

APAC DHL

John NolanSVP of HR

Global Markets Unilever

Shahrukh Marfatia

VP of HR Global Commercial

Shell Eastern Petroleum

Edmund KwokCEO

National Kidney Foundation

Register now at www.talentmgmt2014.com

ASIAS LARGEST, MOST SENIOR AND MOST IMPORTANT TALENT

MANAGEMENT DISCUSSION IS BACK!

Talent Management 2014 is a focused and targeted platform for talent management specialists and HR generalists to learn, share and network with like-minded practitioners on how to establish a clearly defined and practical talent management

strategy to compete in the aggressive hunt for the best.

FEATURED SPEAKERS

Plus other speakers from Agilent Technologies, Agility, American Express, AIG, IDEO, Maybank and many more.

Christine Rumble

VP of Learning & Talent

Development APAC Accor

Jerome de Grandmaison

VP of HR APAC Alstom Group

Cliff TaylorVP of HR APAC Mead Johnson

Nutrition

Susan LansingVP of Global

Learning & Development

DFS Group

Greg MorleyVP of HR APAC

Hasbro

Atul KhoslaVP of HR APAC

Mondelez International

Toyohiro Matsuda

Head of Office for Human Resources Mitsubishi

Corporation

Renee van der Burg

VP of HR NXP

Semiconductors

Brought to you by:

Syed Ali AbbasCHRO

Pacnet

Sponsored by:

January/February 2014 Human Resources 3

News from humanresourcesonline.net

Ready Software Pte Ltd, Tel: 68723287 Fax: 68725243 Email: [email protected] Website: www.ready-software.com

Ready Asset Ready Staff

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On the ground, in the knowWith more than 200 locations, Crown has the local presence and experience to support your teams, where and when you need it.

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suitetalk Get into the bosss head

widernetWorking with diverse cultural attitudes

Perspective on regional HR

People WORK LIFE


Source: 2013 Office Romance Survey by Vault.com


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Source: Skillsofts Learning and Development Trends in Asia Pacific report

Most pressing challenges for learners

Time constraints 46%

Low applicability for work purposes 15%

Limited selection of courses 7%


The top 10 most competitive countries

1 Switzerland

2 Singapore

3 Denmark

4 Sweden

5 Luxembourg

6 Netherlands

7 UK

8 Finland

9 US

10 Iceland

Practices that correlate with readiness for growth

Ranking Practice Correlation score

1 Attraction 0.47

2 Compensation and retention 0.47

3 Selection 0.38

4 Development 0.33

5 Talent management 0.32

Source: Organisation Solutionss Talent Practices for High-Growth Markets report

VITAL STATS

By SABRINA ZOLKIFI

Senior director of HR and corporate affairsJumbo Group of Restaurants

Stepping up to the plate

Christina Kong

CM

Y

CM

MY

CY

CMY

K

MAG_Lily_HRM_280x210mm_OL.pdf 1 13/09/2013 3:53 PM

Human Resources January/February 201422

January/February 2014 Human Resources 23January/February 2014 Human Resources 23

aia.com.sg

At AIA, we pride ourselves on doing the right things, like addressing the real needs of our customers. More importantly, we focus on doing it right to affirm their trust in us. In doing so, weve achieved our latest milestones: No. 1 Employee Insurance Vendor* for the 8th successive year, and our first-ever No. 1 Employee Healthcare Provider of the Year 2013#. But we understand that winning does not end there. And that gives us added motivation to keep doing our best. Which is why we constantly innovate, developing better solutions for businesses, such as AIA Vitality a science-backed wellness programme that makes real change to employees health. Because we go all out to help our valued clients be the real winners.

* Voted as human resource professionals No.1 Employee Insurance Vendor (2006 2013) in Human Resources annual edition HR Vendor of the Year 2013.# Voted as human resource professionals No.1 Employee Healthcare Provider in Human Resources annual edition HR Vendor of the Year 2013.

CM

Y

CM

MY

CY

CMY

K

FA_HR Mag_301013_MICE_out.pdf 1 10/30/2013 6:16:22 PM

Provident & Tax HR Suite

GET MORE DONE IN LESS TIME

For more information or onsite demo, you can contact us at:

Website: www.pat.com.sg,

Email: [email protected],

Tel: 6887 7888

Designed to simplify HR functions and workflows, Provident & Tax (PAT) is the only one-stop portal that combines a suite of HR e-solutions to offer the following key services:

Total HR Solution

a) Direct submission of employees monthly contribution to CPF Board and annual income information to IRAS.b) Preparation of payroll informationc) Management of timesheets, leave, attendance and claimsd) Setting of KPIs, review and measurement of employees performance

Easy submission of payroll files in 3 clicks Users of payroll systems will only need complete 3 easy steps to submit files to CPF Board and IRAS: 1. Upload your payroll file2. Browse to edit and verify all information3. Submit to the relevant authorities (CPF Board or IRAS)

Tailored for SMEs

PAT offers extensive easy-to-use online templates to create all relevant documents at your convenience for direct submission to the CPF Board and IRAS without the need to invest in a payroll system.

Stringent end-to-end information safeguards for secure submission

PAT has the following in-built security features: Multi-layer firewalls and intrusion detection systems Industry standard security measures, such as -2048 bits SSL Industry-based security auditing guidelines to check servers and network regularly

Key Benefits of PAT

Upload up to 8000 employees salary data in a go

Identify and rectify errors to enable accurate submissions using the validator tool

Easy-to-use online templates ranging from Payment Advice to IR8A/8S, A8A and A8B for use

A trusted and safe system of many government agencies and MNCs

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Archives up to 6 and 12 months submissions for easy reference to CPF Board and IRAS respectively

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Sign up for PAT and enjoy one-year waiver* of PAT subscription

Your one-stop portal for direct submission to Central Provident Fund (CPF) Board and Inland Revenue Authority of Singapore (IRAS)

SMEs can tap on various government assistance schemes to help them defray up to 90% of the costs to automate their HR operations. Call us now for more information.

PAT Ad.indd 1 26/11/2013 10:42:16 AM

HumanResourcesEvents


This article is contributed by

professorCedomir Nestorovic,

director, ESSEC Executive MBA Asia-Pacific.


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Whats the point of training?If youre struggling to get staff motivated about training programmes, its likely your strategy is missing key engagement elements which prove the need for upskilling.


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Human Resources January/February 201446

Investment inpeople Our Story

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Founded in 2004, Capita Stafng & Search is a premium recruitment expert and stafng provider for international companies in Singapore and across Asia. Encompassing permanent placements, contract/temporary stafng and payroll services across all industry sectors, Capitas highly personalised service ensures that clients nd the right talent to meet their needs.

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Do visit our website at www.hrm3asia.com.sg For enquiries, please email to [email protected] or call us at 65-62914478.

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Contact us for more information:[email protected] www.thespeakingfactory.com

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ServicesMaster of Ceremonies (Emcee)Ice-breakers & EnergisersSpeechwriting services

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The CET Academy offers a wide range of in-demand and industry-relevant adult training & education programmes. These range from Part-Time Diploma, Specialist and Advanced Diploma, to short courses and customised in-company training to cater to specific needs of corporations. As a WDA Approved Training Organisation, we also conduct Workforce Skills Qualifications (WSQ) programmes.

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CAPITA OUTSOURCING

Contract Placements

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Project / Event Hires

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Securities

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human resources jan-feb 2014

Documents

hr leaders

hr programmes

senior director of hr

regional vp of hr

aetna international

trademark of aetna

international members

senior director of staffing