Human Resource /Training Manager :

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Signature: Date:

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Company name :

TRAINING NEEDS ASSESSMENT HUMAN RESOURCES FORM

The Chase Away Customer Club Sales and Marketing Skills Workshop Delivering Exceptional Customer Service English for the Hospitality Industry Executive and Personal Assistant Skills Selling Skills For Frontline Retailers

Orientation For New Lecturers / Tutors Professional Receptionist Skills

Effective Minutes Writing Workshop Mystery Shopper Programme Admin Office 365 Frontline Retail Selling Skills Presentation Skills Teambuilding Extreme Job Search Workshop

CONTACT

Eurasia Management Sdn Bhd (1167933-V) Kuantan, Pahang

Fax this form to : 09-515 8303Or email : info@trainingkuantan.com

www.eurasia-management.com or www.trainingkuantan.com

Number of staff in your establishment : ________

Number of Departments : ________

Highest challenge you currently facing : _________________________

Do you currently have trainings in progress : yes / no

Department that needs attention : ______________________________

Does your company have a high turnover rate : _____% per month

Is English language used in your company or not ? yes / no

Please fill in as much as possible :

• Is the provision of learning activities determined from a consideration of organizational objectives?

__________________________________________________________

• Is the provision of learning activities determined from a consideration of team / departmental objectives?

__________________________________________________________

• Does the team operate effectively as a team / department or just as a collection of individuals? __________________________________________________________

• How might the team / department interact more effectively with its customers?

__________________________________________________________

• Does the team / department meet to discuss ways of operating more efficiently and effectively?

__________________________________________________________

• What skills of coaching and mentoring exist within the department to support learning?

__________________________________________________________

• How does the team / department measure its effectiveness and compare itself against other similar teams / departments either within or external to the organization?

__________________________________________________________

• Are people encouraged to develop their own skills and knowledge?

__________________________________________________________

• Do managers support and encourage the development of people for whom they have responsibility?

__________________________________________________________

• Does your organization have clear objectives which people understand and can explain?

__________________________________________________________

• Do people understand how they contribute to the objectives of the organization?

__________________________________________________________

• Is there a clear induction process for people new to the organization?

__________________________________________________________

• To what extent does training and education contribute to improved performance in the organization?

__________________________________________________________

• How much training does each member of the team / department receive each year?

________________________________________________________________________

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