hyper-growth: airbnb's recruitment transformation journey -- presentation at talent connect...
TRANSCRIPT
Designing Candidate ExperienceJ I L L R I O P E L L E , G L O B A L H E A D O F R E C R U I T I N G , A I R B N B
January 20, 2012
Dear Jill,
I signed a contract for another company tonight.
I would have loved to be a part of your team but after round about one and a half months with one interview in person, three interviews via skype, three references and no decision from your side, I needed to make a decision for myself.
Silvia
Define critical moments that are universal
Don’t let reality get in the way
S T O R Y B O A R D I N G
Be true to the candidate
Rejections are as important as offers
Set expectations often
Use your brand voice
U S E R I N S I G H T S
Maximize what makes you different
Candidate Survey
“I would have appreciated an email address linked to my application where I could email the recruiting team personally … Although understandably busy,
Airbnb is a VERY hard company to track down.”
“I am really impressed that I heard back on my application within a few days. Even though the answer was a ‘no’ this level
of attention was very much appreciated.”
“Sucks!”
C A N D I D A T E S U R V E Y
Q1 Survey
I was treated with courtesy and respect.
93%
I had a positive interviewing experience
83%
I have a more positive impression of the company having gone through their
recruiting process.
80%
Summary of FeedbackN E W H I R E S U R V E Y
Clarity Host CultureCandidates want to know a little more about what
they can expect in between stages.
We do a great job of making candidates
feel at home.
The most talked about topic throughout the
survey! Let’s keep highlighting all the great things we have to offer.
“I appreciate how responsive the recruiters are, how quick the process is, and how excited the interviewers are about the company and
their individual roles.” Analytics
N E W H I R E S U R V E Y