i am knowledge worker 2.0

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Post on 11-Aug-2014




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My presentation from the Office 2.0 Conference. It's a discussion on the changing nature of knowledge workers and how their organisations can help them be better at their jobs and more productive. The slides alone don't make quite as much sense as they do with the audio.


  • I Am Knowledge Worker 2.0 Stephen Collins Hear me roar acidlabs
  • Definitely not!
  • Who am I?
  • Who (and what) is Knowledge Worker 2.0?
  • ... works primarily with information or... develops and uses knowledge in the workplace. Peter Drucker, Landmarks of Tomorrow, 1959
  • Work has changed from...
  • making things...
  • to knowing things
  • BigCorp Pty Ltd Theyre here. And here. And here. And here. And here. Where they should be.
  • Content People Organisational Records Psychologist Manager Subject Experts Information Architect Researcher HR Manager Knowledge Manager Web Strategist Organisational DBA Marketer Development Research Corporate Manager Scientist Comms Manager Business CIO Industry Analyst CFO Manager CEO Project Manager Software Developer Business Analyst Systems Analyst IT Manager Web Developer Technology Business Original version by Patrick Lambe, Straits Knowledge http://www.greenchameleon.com/gc/blog_detail/on_becoming_extinct/
  • Knowledge Worker 1.0 are forced to look like this limited location limited roles inside the wall stuck at a desk (and stuck using email and other standard tools) custodian of information knowledge as process uses rigid ways of organising information
  • Knowledge Worker 2.0 looks like this all over the organisation broad skills on a solid base not bound to one place connects with colleagues, peers and client community everywhere understands the way we do things around here uses many tools no particular age knowledgeable, interested, engaged, contributing shares and distributes information freely
  • Skills
  • Synthesizers
  • T-Shaped
  • Fuzzy
  • http://www.flickr.com/photos/geek4x4/237306157/ Which is not the same as this...
  • Bursty vs. Busy
  • The burst economy, enabled by the Web, works on innovation, flat knowledge networks, and discontinuous productivity. Anne Truitt Zelenka, Web Worker Daily http://webworkerdaily.com/2007/04/19/busyness-vs-burst-why-corporate-web-workers-look-unproductive/
  • Creative
  • Innovative
  • Intellectually present
  • Not tied to a desk
  • Continuous Partial Attention
  • The world is my water cooler (and my meeting room)
  • Networked, social-based opportunities are so explosive today that when we pursue them were flung forward at pace. James Governor, RedMonk http://www.redmonk.com/jgovernor/2007/04/17/hyper-productivity-and-information-saturation-economics/
  • Seeding the fertile mind
  • At enlightened, forward-thinking companies, managers understand the connection between learning, innovation, and higher productivity in fact, employees at these companies may even be encouraged to spend time learning and experimenting with new technologies. Joe McKendrick, FASTForward http://fastforwardblog.com/2007/04/16/enterprise-20s-productivity-perception-paradox/
  • Wide range of tools
  • One of the most interesting things for me about these classes has been how often students bring up one specific concern; that people who use the new tools heavily who post frequently to an internal blog, edit the corporate wiki a lot, or trade heavily in the internal prediction market will be perceived as not spending enough time on their real jobs. Prof. Andrew McAfee, HBS http://blog.hbs.edu/faculty/amcafee/index.php/faculty_amcafee_v3/the_pursuit_of_busyness/
  • Fail gloriously (and often)
  • Motivation?
  • Generation Y
  • Anyone. Its situational.
  • How can I add value?
  • How do I get value?
  • Outta here...
  • Engagement
  • Community
  • Co-workers
  • Management
  • Clients and customers
  • Conversation
  • Culture
  • Aware
  • Share
  • Care
  • Learn
  • No walls
  • Authority from knowledge rather than power
  • Imagine http://www.flickr.com/photos/midnight_trucker/376653652/
  • Licensing http://creativecommons.org/licenses/by-nc-sa/3.0/ http://www.slideshare.net/trib
  • Like the cool pictures? iStockphoto.com, LuckyOliver.com and Flickr
  • Stephen Collins trib@acidlabs.org skype: trib22 +61 410 680722 www.acidlabs.org twitter.com/trib www.linkedin.com/in/stephencollins strategies, tools and processes to empower knowledge workers