I. COMMUNICATION FOCUS (1)

Greetings and Introducing 1) Introducing yourself

Unit 1 Introduction And Greeting

* My name’s (name) and I’m

with ABC Company.

* Hello, I’m (name) with ABC

Company.

* Welcome. How may I help

you?

* Nice to meet you.

* How do you do?

Introducing

Responses

How to introduce yourself?

Next

Introducing another person

* I’d like to introduce you to

(name) with ABC Company.

* This is my associate (name)

with Thai Gypsum.

* Pleased to meet you. My

name’s (name) and I’m with

Teo Hong.

* It’s a pleasure meeting you.

I’m with (company’s name).

Introducing

Responses

Asking other questions

Asking about job/company

Responses

* What is your job at ABC

Company?

* What does your company sell?

* I’m a salesperson.

* We sell health care

products.

* What does your company

manufacture?

* How long has your company been

in business?

* We manufacture mobile

phones.

* We have been doing

business in Bangkok for

25 years.

Asking about job/company

Responses

Asking other questions

Asking for More Information

1) Asking about school/subject

Asking Responses

* What do you do?

* I’m a student.

continue

Asking Responses

* What school do you go to?

* What are you studying?

* I go to Assumption

University in Bangkok.

* I study Business/

Engineering/Nursing/

Tourism.

Asking about job

* What do you do?

* What company do you work for?

* What is your job there?

* I’m an engineer.

* I work for Citibank.

* I’m a secretary/ an

engineer.

* I’m in Human Resources/

Sales and Marketing/

Production Department.

Asking Responses

Example ConversationExample Conversation

My name’s James Bond.

How do you do? I’m Lisa Songsuwan.

Next

It’s a pleasure meeting you I’m with ABC Company.

John, This is my associate, James, with Thai Gypsum.

Pleased to meet you.

Next

Pleased to meet you. My name’s Songsak andI’m withAdvance Insurance.

How do you do?

I’d like to introduce you to Mr. Tabechi with Toyota Motors.

Next

II. COMMUNICATION FOCUS (2)Receiving

Visitors1) Most common greetingsTime of Day+Male/Female+ Greeting

* Good morning/

afternoon/ evening.

Sir/Mr………..

Ma’am/Miss/ Mrs………..

* May I help you?

* What can I do for

you?

* Can I be of any help

to you?

2) Responses from visitors* I’m/ My name’s…………………from………………….. .

* I’m/ My name’s…………… . I’m with ………Company.

* I’d like to see Mr. Smith regarding/ concerning/ about our new

product.

* I have an appointment with Mr. Smith.

* Can I see Mr. Smith in the purchasing department?

3) Responses from person receiving the visitors* Please have a seat. I’ll let him/ her know you are here.

* Just a moment please.

* Would you please wait for a few minutes, ma’am/ sir?

* Please take a seat. I will see if he/she is available.

* Please come this way.

* Please follow me.

Continue next page

* I’ll take you to his/her office.* Please take the elevator (lift) to the second floor. Mr./Mrs./Miss Smith’s office is through the door and on the right/left.

Hello. My name’s John Cork from Florida. I have an appointment to see Mr. Kamron.

Please have a seat and I’ll let Mr. Kamron know you are here.

Example

Example

Pastimes and interests

The country/city he/she is in

The country/city where he/she is from

Here are some useful expressions

Talking about weather

How do you find the weather here?

How was the weather in Manila when you left?

Talking about travel/trip

How was your flight?

Is this your first trip to our head office/Rayong/Thailand?

Have you travelled a lot?

Have you been to Indonesia/Hanoi/………..?

Talking about interest

What do you do in your free time?

Do you play any sports/golf?

Talking about job and company How do you feel about your

work?

Have you been in business long?

Have you been in many fairs/conferences in your job?

Talking about country/ city/ event

What do you think of Thailand/ Bangkok/ Phuket?

What do you think of the conference/ seminar/ workshop/

presentation/ trade fair?

Would you like me to show you around?

Example:Example:Hello, my name’s Peter Chang. I’m with Singapore Textiles.

My name’s Panadda Niratchai. Nice to meet you. How was your trip to Bangkok?

It was a short one and it was pleasant.

Oh, I think it’s one of the biggest fairs.

Good. What do you think about this fair? Do you find anything interesting?

I. COMMUNICATION FOCUS (1)

Telephone MannersFace – to –

face

conversation

Conversation on – the phone

* I want to speak to …………

* He isn’t here.

* Hello, could I speak to

……….. , please?

* I’m afraid he isn’t in the office

at the moment.

Unit 2 Telephoning

* When will he arrive?

* I don’t know?

* OK. Please tell him for me.

* Can / Could you tell me when

he’ll be back?

* I’m afraid I don’t know.

* Could I leave a message for

him? (Could I leave him a

message?)

Face – to – face

conversation

Conversation on – the phone

* Who’s Calling? (, please)?

* This is ………

* May / Can I take a message?

* Could you ask him to call me

back before 5:00 o’clock (p.m.), please?

* What’s your name?

* I’m………………

* What do you want me to tell him?

* Tell him to call me back before

five.

Face – to – face

conversation

Conversation on - the phone

II. COMMUNICATION FOCUS (2)Opening a

Call1) Identifying your company

Krung Thai Bank, can I help you?

Good morning/ afternoon/ evening. DTAC Phone Company.

2) Identifying yourself (the receiver)

This is John.

John speaking.

John here.

3) Identifying the caller

Who’s calling, please?

Who’s that speaking?

May I ask who’s calling?

I’m sorry. I didn’t catch your name.

4) Asking for your connection

I’d like to speak to John.

Could you put me through to John?

Could I have extension 222, please?

Could I speak to someone in the English Department?

5) Asking about purpose

Could you tell me what it’s about?

What’s it in connection with?

6) Explaining the purpose

I’m calling about the job advertisement in the Bangkok Post.

The reason I’m calling is I’m interested in buying a computer.

It’s about the advertisement in the newspaper.

It’s in connection to the telephone bill I received.

7) Making the connection

Hold on a moment.

I’m putting you through.

Responses

Responses 1) Encouraging

responses

Of course.

Please do.

Go ahead.

Certainly.

2) Disappointed responses

Oh dear.

That’s a pity.3) Positive responses

Good.

Fine.

That sounds great!

4) Showing understanding

I see.

I got that.

I understand.

5) Neutral responses

OK. (Okay.)

All right.

6) Asking for clarification/ repetition

I’m sorry. I didn’t catch that.

Could you repeat that?

III. COMMUNICATION FOCUS (3)

Talking on a Mobile Phone

Caller Receiver* Am I

disturbing you?

* Is it a good time to call?

* No, I’m just………..

* I wasn’t doing anything

particular.

* In fact. I’m rather busy.

* Well, actually I’m in a meeting.

* Could I call you back?

Excuses

* Excuse me, that’s my other phone ringing. Hang on a

moment.

* Excuse me, I’ve just got a visitor. I’ll call you back later.

Example:

Example: Hello John. Is

it a good time to call?

Oh hello Liz. In fact, I’m driving. Can I call you back later?

Next page

No, I’m just going to a conference. What can I do for you?

Hi, Annie. Am I disturbing you?

I. COMMUNICATION FOCUS

Leaving / Taking Messages1) Asking for a connection

Hello. Can I speak to Mr. / Ms …… , please?

Good morning. Can you put me through the Marketing Department?

Can / Could I have extension…………. , please?

Unit 3 Leaving a message

2) Excuses (saying someone is not available) I’m afraid he/she’s in a

meeting at the moment.

he/she’s out of the office.

he/she’s not available to take your call.

he/she’s on vacation.

He/She won’t be back until next Monday.

He’s/She’s away for the week.

I’m sorry. The line is busy/engaged. Will you hold?

Hold on a moment, please.

I’ll ask him/her to call you back as soon as he/she’s free.

The line is engaged. Can I ask her to call you back?

3) Leaving a Message

Responding

Can I leave a message?

Can you tell him/her I called.

I’ll call again later today.

Could you ask him/her to call me

back, please? My number is 02-555-

5555

* Right. I’ll give him/her your

message …………

* Right. I’ll pass on your

message.

4) Taking a message

Can I take a message?

Would you like me to take a message?5) Asking for spelling

Could you spell that / your last name , please?

Could you spell your name / your company’s name?

You’d better spell that, please. (informal)

6) Noting

Let me take that down.

Let me write that down.

Hang on. I’ll get a pencil / pen.

7) Reassuring

I’ll make sure he / she gets the message.

I’ll tell him / her you called.

I’ll get him to call you back first thing tomorrow / in the

morning.

Example: Example:

I’m afraid he’s in the meeting at the moment. Can I take a message?

Right. I’ll pass on your message.

Hello. Can I speak to Mr. Cork, please?

Could you ask him to call me back before 5, please?

TELEPHONE MESSAGE PADS.

SAMPLES TELEPHONE PADS

TELEPHONE MESSAGE PADS.

SAMPLES TELEPHONE PADS

Model1.

II.

Ext.

Unit 4 Telephone Message

Next

Next

Model 2

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Model3.

ofPhone

Next

Model4

IMPORTANT MESSAGE

IMPORTANT MESSAGE

For:Date: Time:Mr./Mrs./Ms.ofPhone

A.M.P.M.

AREA CODE NUMBER EXTENSION Next

SIGNED

TELEPHONEDCAME TO SEE YOUWANTS TO SEE YOURETURNED YOUR CALL

PLEASE CALL WILL CALL AGAINRUSHSPECIAL ATTENTION

Hope you Are Enjoy With English