i. communication focus (1) greetings and introducing 1) introducing yourself unit 1 introduction and...

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  • Slide 1
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  • I. COMMUNICATION FOCUS (1) Greetings and Introducing 1) Introducing yourself Unit 1 Introduction And Greeting
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  • * My names (name) and Im with ABC Company. * Hello, Im (name) with ABC Company. * Welcome. How may I help you? * Nice to meet you. * How do you do? Introducin g Responses How to introduce yourself? Next
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  • Introducing another person * Id like to introduce you to (name) with ABC Company. * This is my associate (name) with Thai Gypsum. * Pleased to meet you. My names (name) and Im with Teo Hong. * Its a pleasure meeting you. Im with (companys name). Introducin g Responses
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  • Asking other questions Asking about job/company Responses * What is your job at ABC Company? * What does your company sell? * Im a salesperson. * We sell health care products.
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  • * What does your company manufacture? * How long has your company been in business? * We manufacture mobile phones. * We have been doing business in Bangkok for 25 years. Asking about job/company Responses Asking other questions
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  • Asking for More Information 1) Asking about school/subject AskingResponses * What do you do? * Im a student. continue
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  • AskingResponse s * What school do you go to? * What are you studying? * I go to Assumption University in Bangkok. * I study Business/ Engineering/N ursing/ Tourism.
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  • Asking about job * What do you do? * What company do you work for? * What is your job there? * Im an engineer. * I work for Citibank. * Im a secretary/ an engineer. * Im in Human Resources/ Sales and Marketing/ Production Department. AskingResponse s
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  • Example Conversation My names James Bond. How do you do? Im Lisa Songsuwan. Next
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  • Its a pleasure meeting you Im with ABC Company. John, This is my associate, James, with Thai Gypsum. Pleased to meet you. Next
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  • Pleased to meet you. My names Songsak and Im with Advance Insurance. How do you do? Id like to introduce you to Mr. Tabechi with Toyota Motors. Next
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  • II. COMMUNICATION FOCUS (2) Receiving Visitors 1) Most common greetings Time of Day+Male/Female+ Greeting * Good morning/ afternoon/ evening. Sir/Mr .. Maam/Mis s/ Mrs.. * May I help you? * What can I do for you? * Can I be of any help to you?
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  • 2) Responses from visitors * Im/ My namesfrom... * Im/ My names. Im with Company. * Id like to see Mr. Smith regarding/ concerning/ about our new product. * I have an appointment with Mr. Smith. * Can I see Mr. Smith in the purchasing department?
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  • 3) Responses from person receiving the visitors * Please have a seat. Ill let him/ her know you are here. * Just a moment please. * Would you please wait for a few minutes, maam/ sir? * Please take a seat. I will see if he/she is available. * Please come this way. * Please follow me. Continue next page
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  • * Ill take you to his/her office. * Please take the elevator (lift) to the second floor. Mr./Mrs./Miss Smiths office is through the door and on the right/left.
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  • Hello. My names John Cork from Florida. I have an appointment to see Mr. Kamron. Please have a seat and Ill let Mr. Kamron know you are here. Exa mple
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  • Pastimes and interests The country/city he/she is in The country/city where he/she is from Here are some useful expressions
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  • Talking about weather How do you find the weather here? How was the weather in Manila when you left? Talking about travel/trip How was your flight? Is this your first trip to our head office/Rayong/Thailand? Have you travelled a lot? Have you been to Indonesia/Hanoi/..?
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  • Talking about interest What do you do in your free time? Do you play any sports/golf? Talking about job and company How do you feel about your work? Have you been in business long? Have you been in many fairs/conferences in your job?
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  • Talking about country/ city/ event What do you think of Thailand/ Bangkok/ Phuket? What do you think of the conference/ seminar/ workshop/ presentation/ trade fair? Would you like me to show you around?
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  • Exam ple: Hello, my names Peter Chang. Im with Singapore Textiles. My names Panadda Niratchai. Nice to meet you. How was your trip to Bangkok? It was a short one and it was pleasant. Oh, I think its one of the biggest fairs. Good. What do you think about this fair? Do you find anything interesting?
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  • I. COMMUNICATION FOCUS (1) Telephone Manners Face to face conversation Conversation on the phone * I want to speak to * He isnt here. * Hello, could I speak to .., please? * Im afraid he isnt in the office at the moment. Unit 2 Telephoning
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  • * When will he arrive? * I dont know? * OK. Please tell him for me. * Can / Could you tell me when hell be back? * Im afraid I dont know. * Could I leave a message for him? (Could I leave him a message?) Face to face conversation Conversation on the phone
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  • * Whos Calling? (, please)? * This is * May / Can I take a message? * Could you ask him to call me back before 5:00 oclock (p.m.), please? * Whats your name? * Im * What do you want me to tell him? * Tell him to call me back before five. Face to face conversation Conversation on - the phone
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  • II. COMMUNICATION FOCUS (2) Opening a Call 1) Identifying your company Krung Thai Bank, can I help you? Good morning/ afternoon/ evening. DTAC Phone Company.
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  • 2) Identifying yourself (the receiver) This is John. John speaking. John here.
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  • 3) Identifying the caller Whos calling, please? Whos that speaking? May I ask whos calling? Im sorry. I didnt catch your name.
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  • 4) Asking for your connection Id like to speak to John. Could you put me through to John? Could I have extension 222, please? Could I speak to someone in the English Department?
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  • 5) Asking about purpose Could you tell me what its about? Whats it in connection with?
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  • 6) Explaining the purpose Im calling about the job advertisement in the Bangkok Post. The reason Im calling is Im interested in buying a computer. Its about the advertisement in the newspaper. Its in connection to the telephone bill I received.
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  • 7) Making the connection Hold on a moment. Im putting you through.
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  • Resp onses 1) Encouraging responses Of course. Please do. Go ahead. Certainly.
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  • 2) Disappointed responses Oh dear. Thats a pity. 3) Positive responses Good. Fine. That sounds great!
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  • 4) Showing understanding I see. I got that. I understand. 5) Neutral responses OK. (Okay.) All right.
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  • 6) Asking for clarification/ repetition Im sorry. I didnt catch that. Could you repeat that?
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  • III. COMMUNICATION FOCUS (3) Talking on a Mobile Phone
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  • Caller Receiv er * Am I disturbing you? * Is it a good time to call? * No, Im just.. * I wasnt doing anything particular. * In fact. Im rather busy. * Well, actually Im in a meeting. * Could I call you back?
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  • Excuses * Excuse me, thats my other phone ringing. Hang on a moment. * Excuse me, Ive just got a visitor. Ill call you back later.
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  • Exam ple: Hello John. Is it a good time to call? Oh hello Liz. In fact, Im driving. Can I call you back later? Next page
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  • No, Im just going to a conference. What can I do for you? Hi, Annie. Am I disturbing you?
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  • I. COMMUNICATION FOCUS Leaving / Taking Messages 1) Asking for a connection Hello. Can I speak to Mr. / Ms , please? Good morning. Can you put me through the Marketing Department? Can / Could I have extension., please? Unit 3 Leaving a message
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  • 2) Excuses (saying someone is not available) Im afraidhe/shes in a meeting at the moment. he/shes out of the office. he/shes not available to take your call. he/shes on vacation. He/She wont be back until next Monday. Hes/Shes away for the week.
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  • Im sorry. The line is busy/engaged. Will you hold? Hold on a moment, please. Ill ask him/her to call you back as soon as he/shes free. The line is engaged. Can I ask her to call you back?
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  • 3) Leaving a Message Responding Can I leave a message? Can you tell him/her I called. Ill call again later today. Could you ask him/her to call me back, please? My number is 02-555- 5555 * Right. Ill give him/her your message * Right. Ill pass on your message.
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  • 4) Taking a message Can I take a message? Would you like me to take a message? 5) Asking for spelling Could you spell that / your last name, plea

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