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I Have a Knowledge Management Tool, Now What Stephan Blasilli from EDP Renewables North America LLC
Houston, 2nd of May 2013
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EDP Renewables North America LLC
One of the largest Renewable Energy Companies
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29 Wind Farms in 11 States generating over 3,800 Megawatt powering over 1M American Homes
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EDP Renewables North America LLC
Industry Realities
Energy source mostly in remote areas
Smaller scale than conventional energy assets
Rapid improvements in technology
Finding personnel with the technical skill set
Energy source is intermittent (not continuously available)
Increasingly complex regulatory requirements
During the first quarter of 2013, renewable energy accounted for 82% of new energy capacity in the US
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EDP Renewables North America LLC
Company Challenges
No standard for prioritization of performance issues (what’s most critical to work on right now?)
Geographically dispersed portfolio
Distance between sites and support functions makes constant knowledge flow difficult
No standard or tool for storing institutional knowledge
We faced 2 years ago
EDPR built COBRA (short form of Collaboration) to manage issue process and capture knowledge
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EDP Renewables North America LLC
The COBRA Case Management System Process
Issue Capture Solution
Documentation Review Implementation Review Review
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EDP Renewables North America LLC
The COBRA Case Management System
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Knowledge base
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EDP Renewables North America LLC
COBRA has already shown Value
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Searchable knowledge base with detailed issue solutions, including context for decision making
Over $200M worth of issue solutions accessed over 6k times
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EDP Renewables North America LLC
Integration with Department Goals and KPIs Progress since last meeting
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EDP Renewables North America LLC
Replacing Email with Social Media Moving towards goal of reducing email issue tracking and email document sharing
Source: McKinsey & Company
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EDP Renewables North America LLC
Replacing Email with Social Media
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Email integration
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EDP Renewables North America LLC
Replacing Email with Social Media
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Notes
• Notes primarily used a medium for case updates
• 3 – 4 notes per active case
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EDP Renewables North America LLC
Replacing Email with Social Media
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Knowledge engine automatically searches for similar cases to new entries
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EDP Renewables North America LLC
Replacing Email with Social Media
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Transparency
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EDP Renewables North America LLC
Replacing Email with Social Media
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Mobile
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EDP Renewables North America LLC
Applying LEAN techniques Initial COBRA development took ≈3 months, future updates and extensions must be quicker
Source: The Lean Startup
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EDP Renewables North America LLC
Applying LEAN techniques Being effective with minimal resources
Build
Measure Learn
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EDP Renewables North America LLC
Applying LEAN techniques
Creating a minimum viable product
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EDP Renewables North America LLC
Applying LEAN techniques A/B tests
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EDP Renewables North America LLC
Applying LEAN techniques UX design
Source: Apple
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EDP Renewables North America LLC
Applying LEAN techniques Using design principles to improve UX
Source: Domestic
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EDP Renewables North America LLC
Applying LEAN techniques The F-shaped pattern
Source: Nielson Norman Group
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EDP Renewables North America LLC
Applying LEAN techniques Make it easy to stay
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EDP Renewables North America LLC
Applying LEAN techniques Getting to the next step
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EDP Renewables North America LLC
Applying LEAN techniques Make actions reversible
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EDP Renewables North America LLC
Applying LEAN techniques Offer a way out
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EDP Renewables North America LLC
Lessons Learned
1. Ensure Knowledge Management is integrated into your everyday work
2. Keep solutions as intuitive for the end users as possible
3. Replace email with social media
4. Apply LEAN techniques
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EDP Renewables North America LLC
Thank You!
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Blue Canyon Wind Farm, Lawton Oklahoma