i i b a v2007
TRANSCRIPT
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RUNNING SUCCESSFUL AGILE COLLABORATIVESESSIONS Las Vegas IIBA Meeting
July 7, 2009
Steve Blash, PMP
Greta Blash, PMP
Blash Enterprises, Inc.
702 917-2444
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AGENDA
Introduction to Facilitated Collaborative Meetings
FCM Framework
FCM Planning
FCM Process
FCM Results
“The time has come,” the Walrus said,“to talk of many things.”
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INTRODUCTION TO FACILITATED COLLABORATIVE MEETINGS (FCM)
Background
… JAD
Chuck Morris, IBM Raleigh and
Tony Crawford, IBM Toronto - 1970s
… SCRUM
Hirotaka Takeuchi and Ikujiro Nonaka - 1986
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BENEFITS
Accelerated Sessions
Improved Communication
Increased Quality
Enhanced Teamwork
Reduced Wasted Time
Superior Documentation
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MEETING CATEGORIES
Informational
… One-time
… Recurring
Training/Coaching
Decision Making
Problem-Solving
… Single session
… Multiple sessions
“It would have made a dreadfullyugly child: but it makes rather a handsome pig, I think”
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FCM FRAMEWORK
Planning
Executing
Monitoring and Control
Closure/Results
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FCM PLANNING
Why - Purpose
What – Content and Outcome
Who – Roles
How - Techniques
When and Where - Logistics
“Would you tell me, please, which way I ought to go from here?”
“That depends a good deal on where you want to get to,” said the Cat.
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MEETING CONTENT
• Subject matter of the meeting
• Purpose of meeting related to subject matter
• Medium used
• High Tech
• Low Tech
• Content must be:
- Defined before or created in meeting
- Stated and written for all to view
- Discussed and understood by all participants
- Refined or modified to meet expectations
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PARTICIPANTS
Team oriented individuals
Have the most important role
Are responsible for what transpires in meeting
Perform the work
Make decisions
Solve problems
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MEETING ROLES
Participants must:
- Play a role in the meeting
- Understand the responsibility of each role
- Control the quality of the content
- Have a profile on their background related to the meeting
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FCM EXECUTION
Needs to be controlled
Needs to be orchestrated
Requires participants to speak and listen
Needs rules regulating behavior of participants
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ELICITATION TECHNIQUES
Flip-charting
Brainstorming
Facilitated Dialogue
Nominal Group
Affinity Analysis
Prioritization Techniques
Break-out Groups
“Curiouser and curiouser,”
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MEETING SESSIONS
Opening
… Ground rules
… Process review
Content Preparation
… Build
… Review
Closing
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TEAM MEMBERS• Presenter: Presents the context of meeting
• Facilitator: Conducts and controls meeting
• Recorder: Responsible for documenting content, issues and notes of meeting
• Participants:
– Generates meeting content
– Identify issues
– Assure the quality of meeting
• Stakeholder: Advocates meetings
• Observers: View meeting, but does not participate
• Mentor (optional)
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FCM MONITOR/CONTROL
Facilitator must ensure that the meeting content is related to the:
- Purpose of the meeting
- Meeting objectives
- Meeting agenda
- Meeting deliverables
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WORKSHOP BEHAVIOR RULES (1 OF 3)
• Meeting Process Rules
– Don't talk on top of others
– Be aware of time
– The facilitator is in charge
“Take care of the sense, and the sounds will take care of themselves”
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WORKSHOP BEHAVIOR RULES (2 OF 3)
• Meeting Content Rules
– Listen attentively to others
– Focus on subject matter
– Don't worry about correcting spelling or grammar errors
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WORKSHOP BEHAVIOR RULES (3 OF 3)• Participant Rules
– Limit side conversations
– Each person has the right to speak
– All team members are equal
– Criticize the work, not the person
– If you can't be nice, don't participate
– What's said - stays in the room (not only in Vegas)
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FCM CLOSURE/RESULTS
The artifacts of the meeting must include:
… Planning documents
… Session conversation
… Finalized deliverables
… Review/feedback
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SUMMARY
FCM can be used to improve problem-solving or creative meetings
Planning, Execution, Monitoring and Control and Closure are essential for success
- “Begin at the beginning,” the King said, very gravely, “and go on till you come to the end: then stop.”
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For more information please feel free to contact us:
Steve Blash, PMPGreta Blash, [email protected]@blashenterprises.com702 917-2444
Graphics : http://victorianweb.org/art/illustration/tenniel
Thank You
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WORKSHOP BEHAVIOR RULES
• Meeting Process Rules
– Don't talk on top of others
– Be aware of time
– The facilitator is in charge
• Meeting Content Rules
– Listen attentively to others
– Focus on subject matter
– Don't worry about correcting spelling or grammar errors
• Participant Rules
– Limit side conversations
– Each person has the right to speak
– All team members are equal
– Criticize the work, not the person
– It's O.K. to disagree
– If you can't be nice, don't participate
– What's said - stays in the room (not only in Vegas)