i n t e g r i t y - s e r v i c e - e x c e l l e n c e air force network operations (afnetops) with...
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I n t e g r i t y - S e r v i c e - E x c e l l e n c e
Air Force Network Air Force Network
Operations (AFNetOps) Operations (AFNetOps)
with an Enterprise IT with an Enterprise IT
Service Desk Service Desk
(ESD) Focus(ESD) Focus
Mr. Chris Logan
HQ AETC/A6XX
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Overview
AFNetOps Vision AFNetOps Overview Roles and Responsibilities Standard Level of Service CSAs Role in AFNetOps ESD Migration Path
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What is AFNetOps?
Air Force Network Operations provides: One Air Force, One Network
Command and control of all AF enterprise terrestrial,
space, and airborne networks
Consolidation of network resources
Centralized network management
Increased network security
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AFNetOps OverviewConstructs and Functions
I-NOSC83 NOS - Langley
561 NOS - Peterson
ESULangley, Peterson, Ramstein, Hickam
APCScott, Andrews,
Gunter (others TBD)
ESDLackland, Ramstein,
Gunter, Hickam
AFNOCBarksdale
CFPAll Bases
Air Force Network Operations Center (AFNOC) Ensures AF networks are capable of
conducting, supporting and advancing coalition, joint, AF, and interagency operations
Directs actions of I-NOSC and Enterprise Service Units
NCCAll Bases
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AFNetOps OverviewConstructs and Functions
Integrated Network Operations and Security Center (I-NOSC) Provides situational understanding
to the AFNOC Remotely administers network
transport equipment Remotely administers network
defense equipment Directs scheduled touch
maintenance Executes AFNOC Network Tasking
Order (NTO) Centrally managed Core IT Services
I-NOSC83 NOS - Langley
561 NOS - Peterson
ESULangley, Peterson, Ramstein, Hickam
APCScott, Andrews,
Gunter (others TBD)
ESDLackland, Ramstein,
Gunter, Hickam
AFNOCBarksdale
CFPAll Bases
NCCAll Bases
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AFNetOps OverviewConstructs and Functions
Enterprise Service Unit (ESU) Provides remote system
administration of e-mail, file, and other core network services
I-NOSC83 NOS - Langley
561 NOS - Peterson
ESULangley, Peterson, Ramstein, Hickam
APCScott, Andrews,
Gunter (others TBD)
ESDLackland, Ramstein,
Gunter, Hickam
AFNOCBarksdale
CFPAll Bases
NCCAll Bases
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AFNetOps OverviewConstructs and Functions
Area Processing Center/Capability (APC) Provides central storage of e-mail
servers and other core network applications
Will operate under the control of the INOSC/ESU structure
I-NOSC83 NOS - Langley
561 NOS - Peterson
ESULangley, Peterson, Ramstein, Hickam
APCScott, Andrews,
Gunter (others TBD)
ESDLackland, Ramstein,
Gunter, Hickam
AFNOCBarksdale
CFPAll Bases
NCCAll Bases
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AFNetOps OverviewConstructs and Functions
Enterprise IT Service Desk (ESD) One help desk for CSAs support to
the customer Account creations Basic network trouble shooting
One call, one number, one trouble ticket
I-NOSC83 NOS - Langley
561 NOS - Peterson
ESULangley, Peterson, Ramstein, Hickam
APCScott, Andrews,
Gunter (others TBD)
ESDLackland, Ramstein,
Gunter, Hickam
AFNOCBarksdale
CFPAll Bases
NCCAll Bases
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AFNetOps OverviewConstructs and Functions
Communications Focal Point (CFP) Hands-on computer maintenance The focal point for all AFNetOps
inject into the base
I-NOSC83 NOS - Langley
561 NOS - Peterson
ESULangley, Peterson, Ramstein, Hickam
APCScott, Andrews,
Gunter (others TBD)
ESDLackland, Ramstein,
Gunter, Hickam
AFNOCBarksdale
CFPAll Bases
NCCAll Bases
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AFNetOps OverviewConstructs and Functions
I-NOSC83 NOS - Langley
561 NOS - Peterson
ESULangley, Peterson, Ramstein, Hickam
APCScott, Andrews,
Gunter (others TBD)
ESDLackland, Ramstein,
Gunter, Hickam
AFNOCBarksdale
CFPAll Bases
Network Control Center (NCC) Responsible for “touch
maintenance” (as directed by I-NOSC or ESU)
Maintains special base functional systems
Responsible for the last 400 feet (basic network maintenance)
Action I-NOSC tasking as required.
NCCAll Bases
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AFNetOps OverviewHow AFNetOps Works
I-NOSC
AFNOC
CFP
ESD
APC ESU
NCC
AFNOC directs the I-NOSC to implement a network security change
I-NOSC pushes changes on the network to the base NCCs if unable to do remotely
Base NCCs implement changes to network as directed by the I-NOSC
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• Customer contacts the CSA with problem
• The CSA trouble shoots initial problem and contacts ESD if unable to resolve
• ESD trouble shoots/assists with CSA problem
• ESD forwards to CFP for final resolution if solution requires hands on Technician
• CFP goes to customer and resolves issue
AFNetOps OverviewHow AFNetOps Works
I-NOSC
AFNOC
CFP
ESD
APC ESU
NCC
CSA assistscustomer with computer issue
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APCs
ESUs (Ramstein / Hickam)
I-NOSCs/ESUs (Langley / Peterson)
MAJCOMComm Coord
CenterMCCC
Enterprise IT Service Desk(4 Locations)
Comm Squadron
NCC
MAJCOMApps
Boundary ProtectionInfrastructure Mgmt
Core IT Services
HelpDesk
3A, 3C, 2EFunctions
Base Level
Local Touch Maintenance in central location, reducing NCC to “Lights Dim” operations
AFNetOps Workload Transition
MAJCOM Base Level Manpower
Draws Down
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Migrates objective CS help desk workload
Roles and Responsibilities
ESDTier 1ESD
Tier 1
Users
CSA/FSA
Problem
I-NOSC/ESU or I-NOSC/ESU or DetachmentsDetachments
APCAPC
MCCC
NCC (CFP)
Tier
2 MAJCOM Unique
BoundaryCore ServicesCore Devices
Core InfrastructureNetwork Administration
Application Services
Base UniqueTouch MX
Touch MX of APC
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Standard Level of Service
2008 2009 2010 2011 2012 2013 2014 2015
Remote Admin ESDESD
Account Mgmt
Network Connectivity
Webmail Access
Change Requests
Instant Messaging
SDC Configuration
VPN Client
AF Portal Admin
Anti Virus Client
Active Client/PKI
Microsoft Exchange
DistributionLists
Printer Configuration
PDA/Mobile Mail Devices
Voice (Phones, cell phones, LMRs, STEs, VTC, etc)Voice (Phones, cell phones, LMRs, STEs, VTC, etc)
SIPRNet and NIPRNet Data (PCs, PDAs, e-mail accounts)
TS, etc
One number, one trouble ticket, 24/7 support
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Standard Level of Service
CSA still user’s first contact—initial troubleshooting Provides 24/7 (365 days) support for NIPR/SIPR Ensures accuracy of info in TT Perform remote desktop administration/assistance Conducts trouble shooting measures based on type of
ticket for problem resolution Closes satisfactorily resolved tickets owned by ESD Maintain knowledge base Maintain situational awareness of network activities Provide notification to appropriate entities
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CSAs Role in AFNetOpsAccount/Network Management
User accounts will migrate into the AFNet User accounts management process will change NCC’s no longer create user accounts—AFDS is authority
ESD will create, modify, delete accounts CSAs will have limited DRA responsibility/access
Core network services will migrate into the AFNet Exchange/E-Mail Services Messaging Services SharePoint Services Web Services
Network drives will remain the same Mapping will be copied during migration of local accounts Servers/SAN will migrate to AFNet at later date
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Virtualization between all ESD sitesSan Antonio, Ramstein, Hickam and Gunter
ESD Migration Path
FY08Follow IMS
FY09Follow IMS
FY10Follow IMS
FY11Follow IMS
691,000 users supported USAFE TheaterUSAFE Theater
PACAF TheaterPACAF Theater
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AFNetOps ESD POCs
Mr. Ed Willson, [email protected], DSN 487-8517
Mr. Chris Logan, [email protected], DSN 487-7510
Ms. Alicia Marshall, [email protected], DSN 487-8054
Mr. Hank Polk, [email protected], DSN 487-8513
Capt Dan Melott, [email protected], DSN 487-9843
TSgt Scott Branham, [email protected], DSN 487-9844
Ms. Wilsu Jiva, [email protected], DSN 487-9853