Goal: Patients should

wait for a short time

Goal: PatientsSatisfied

With results

Means: ImprovingThe IS

Goal: PrivacyShould beprotected

Goal: Legal Requirements

Should be fulfilledvGoal: Costs

Should be low

Means: HeavyInvestment in IT

Goal: Strongcooperation

Goal: PatientsShould be

Well informed

Infl.: PatientAccess has to

be logged

threat

threat

Goal.: PatientsDirectly referred

To priv specialistsInfl.: People are

conservative

threat

threat

Goal: Provide efficient, fairCustomer care

Negative impact

Means: Introducesecure system

Means: IntroduceAuthentication mechanisms

Means: IntroduceLogging function

Means: Make use ofstandards