ia, data, iot, identity th february 2019 key levers of the ......and processing all enterprise data....
TRANSCRIPT
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IA, Data, IoT, Identity key levers of the digital transformation
Patrice SLUPOWSKI
SVP Digital Innovation
@slupowski
11th February 2019
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« Software is eating the world »
« The IoT will become the internet of everything »
« Data is the new oil »
« Cybercrime is the modern-Day mafia »
« AI is the new UI »
« Immersion is the new revolution »
« Real time is too late »
« Future of apps is no app »
« Power is switching from institutions to communities »
« Everything as a service »
« Silicon is back »
8.38 billion connected devices
for
7.5
billion people on Earth
in 2017 (source: Gartner)
21 billion connected devices
worldwide in 2020 (source: Gartner)
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Objects
Services
Vision of IoT
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Internet of Things Big Data
Internet of Data
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Internet of Data
Energy Insurance Transport Retail Industry Bank
A world of ecosystems
Car Kitchen
Health
Home
Agriculture
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Customer interactions of tomorrow
AI
is
the
new
UI
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only 4 domains for AI …
natural language processing -> assistants, chatbots, …
computer vision -> radiology, self driving cars, identity check …
data pattern and correlation identification -> smart data, fast data, trading, …
games with well-known rules -> chess, go …
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What is the most used feature on any website or app?
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Password is dead
Friction is
everywhere
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So many passwords…
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The IoT will densify the internet by a factor of 15
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So many devices to choose from…
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But hang on, where is my data?!
In the cloud
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But hang on, where is my data???
In the cloudS
Data
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Sleep tracking
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Behavior change will be the killer-app of the IoT
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7 000 000 ~ 1%
Polyarthritis
“Can we identify a behavior change
in the daily activity of patients suffering from polyarthritis by
analyzing activity trackers data ?”
+15 000 000 data
170 patients - 3 months
Khiops ©
Datavenue 1
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28 Confidentiel Orange
confidential Orange 29
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Privacy
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GDPR: General Data Protection Regulation
Harmonized framework
Extraterritorial application
Explicit and positive consent
Right to be forgotten
Personal Data Portability
Profiling
Privacy by design
Data leaks notifications
Data Protection Officer nomination
Potential fines for data security breaches (up to 4 % of overall turnover)
Creation of the European Data Protection Board
Application from May 25th 2018
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Users Data must belong to Users
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My building has been hacked
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Future of Digital Identity will be strong, frictionless and multi-factor
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France is moving forward for the access to public services
impôts.gouv.fr for taxes
France Connect, it is 3M+ unique users from the launch 18 months ago and an objective of 10M before end of 2018
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Simplify and secure the customer identification journey
Orange ID eases account creation process by limiting fraud
on identity, with the guarantee to obtain reliable data
directly connected to the customer Orange account
2 use cases
automatic form-filling and account creation
consistence check with
personal identification data
Form filling Check ID 2 1
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Orange ID (Check & Go) General Overview
Form Filling API
Check ID API
Location Check API
Network Info / Sim Swap API
Identity Information
Last name, First name, Date of birth,
Postal address,
Email address …
Account Info
Post/Pre-paid, personal/corporate,
date,
LineType,
AccountStatus, bills
Device Info
Device info vendor
Device model
Capability Enabled
IsLost (flag Y/N)
IsStolen (flag Y/N)
Network Info
MNO name, type
Caller line ID (name associated to MSISDN)
Network Location (roaming, cell, hotspot)
Active session,
IT
Ch
ec
k &
Go
AP
I’S
e-Commerce, mobile applications, e-Financial Services, etc..
Authentication Login/Passord or Mobile Connect or semi-implicit or SMS URL or SMS OTP
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Data Share, from aggregation to interactions
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API’s from Orange
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Power is switching from Institutions to Communities
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Everything as a service
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Silicon is back
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https://www.youtube.com/watch?v=KJRZTkttgLw
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« Software is eating the world »
« The IoT will become the internet of everything »
« Data is the new oil »
« Cybercrime is the modern-Day mafia »
« AI is the new UI »
« Immersion is the new revolution »
« Real time is too late »
« Future of apps is no app »
« Power is switching from institutions to communities »
« Everything as a service »
« Silicon is back »
55 Interne Orange
The main levers of the digital transformation are linked together
IA thanks to
- hardware improvement - data proliferation
IoT through
ecosystems EaaS
Customer Experience Management
through - chatbot (UI) - personalisation (Real Time)
Security through
- privacy protection (GDPR) - digital identity management
Blockchain contributes to
contributes to
causes causes
requires
A P I s
enable
56 Interne Orange
TMF must answer to the business requirements
Business requirements TMF answers?
Build a flexible digital environment: - Multi-channel,
- TTM,
- Data shaped and IA augmented.
Open Digital Architecture brings flexibility thx to - loose coupling between « Engagement
Management » and Back-Ends, - loose coupling between commercial,
functional and technical catalogues, - an « Intelligence Management » for gathering
and processing all enterprise data.
Move to an « Everything as a Service » approach Open APIs (management, technical…) Any other suggestion?
Improve the Customer Experience: - personalization, - chatbots (UI), - etc.
Any suggestion?
Positioning in the value chain « IoT / edge computing / 5G »? (ecosystems)
Fiware partnership, CurateFx, BOS initiative (addressing Real Time, Network Slicing…)
Reinforce security & privacy Digital identity: define / operationalize / protect it Any other suggestion?
57 Interne Orange
TMF must build from their existing assets
Reference frameworks: that makes TMF world-renowned -> eTOM, SID, ODA, etc.
Functional framework… Reference implementations: that makes TMF concrete, credible and useful -> Open APIs
BOS…
Catalysts: where business stakes can be addressed -> Smart Cities, Smart Home, Blockchain… TMF value is through collaboration, open innovation and ecosystem enablement
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and beyond ?
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No more drivers ?
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