IATA CASS

CASS and CASSLink presentation – Tel Aviv

July 20, 2011

Rod Best

Yaniv Sorany

Agenda

1. CASS Introduction2. CASS Rules3. CASS Operational Procedures4. CASSLink5. CASS Products & Solutions6. IATA Customer Portal 7. Q&A

3

CASS Introduction

What is the Cargo Accounts Settlement System - CASS?

Industry settlement system

IATA neutral service

Serving the industry for over 30 years

Built on global standards

Pre-CASS:

Airline A Airline A

F/FwderF/Fwder F/FwderF/Fwder

Airline B Airline B Airline CAirline C

Complex…..duplicated…..costly…..difficult to manage

F/FwderF/Fwder F/FwderF/Fwder F/FwderF/Fwder

Airline A Airline C

F/FwderF/FwderF/FwderF/Fwder F/FwderF/Fwder F/FwderF/Fwder F/FwderF/Fwder

IATA CASS OFFICEIATA CASS OFFICE

CASS

Airline B

AirlinesAirlines

IATA CASSIATA CASSOFFICEOFFICE

1.AWB Data1.AWB Data

Frt FwderFrt Fwder 2.Invoices2.Invoices

3.Remittances3.Remittances

4.Settlement4.Settlement CASSCASSManagManag

eerrLocalLocal

(Mediato(Mediator)r)

5.Discrepancies5.Discrepancies

Benefits to Forwarders

Improved industry discipline

Standard Output Documentation

On-line dispute resolution

Improved dialog with airlines

Simplification1 invoice1 payment

Economies of scale

Easier reconciliations

e-output

AustriaBelgium & LuxembourgBulgariaCentral Europe (CZ, PL, HU, SK)CyprusFranceGermanyGreeceIrelandItalyMaltaMauritiusMoroccoNetherlandsNordics (DK, FI, NO, SW) Baltics (EE, LT, LV)PortugalRomaniaSpainSwitzerlandTurkeyUnited Kingdom

AustraliaBangladeshCambodiaChinese TaipeiFijiHong KongIndonesiaJapanMalaysiaNew CaledoniaNew ZealandPakistanPapua New GuineaChina People’s RepublicPhilippinesSingaporeSouth KoreaThailandVietnam

ArgentinaBrazilBoliviaCanadaChileColombiaCosta RicaDominican Rep.EcuadorMexicoEl SalvadorGuatemalaPanamaPeruUruguayUSA (CNS)Venezuela

Possible expansion in the future to:Ethiopia, India, Russia, Ukraine, Lebanon

CASS Export

Countries

EgyptGulf (AE, BH, KW, OM, QA)IsraelJordanKenyaMauritiusMoroccoSaudi ArabiaSouth AfricaTanzaniaTunisiaUgandaYemen

CASSLink in 2010, The Export facts

CASSLink EXPORT today: 83 CASS Export Countries 3.823 Airline Representations (+ 10%) 330 General Sales Agents (+ 14%) 18.319 Agent IATA codes (HQ) + 12.139 branches 19.335 Enabled Userid's (+ 16%) 50.330 Loaded billing files (+ 2%) 3.434 Billing period processes (+ 19%) 1.890.850 Fiscal Invoices (+ 6%) Created 423.760 PDF, 89.839 HOT, 106.116 XLS 285.844 e-signatures

Total Export UTP’s 2007-2010

0200,000400,000600,000800,000

1,000,0001,200,0001,400,0001,600,0001,800,000J

AN

FE

B

MA

R

AP

R

MA

Y

JU

N

JU

L

AU

G

SE

P

OC

T

NO

V

DE

C

2007 2008 2009 2010

12

Questions

13

CASS Rules

If you follow the rules it removes all doubt that things might go wrong….

Key CASS Rules

Applicable Cargo Agency Conference Resolutions – Resolution 851 – Cargo Accounts Settlement SystemResolution 853 – CASS Import & Terminal ChargesResolution 801r – Reporting and Remittance ProcedureAntitrust Exemption for CASS Israel

Key CASS Manuals

CASS Technical Specifications Handbook ISSSP ManualCASSLink User Manual

17

Questions

18

CASS Operational Procedures

CASS Participants

IATA Member Airlines Non-IATA Airlines General Sales & Services Agents

IATA Cargo Agents CASS Participation Details Form. Joining Fee – free of charge

CASS Associate (non-IATA Cargo Agents) Sponsor CASS Airline CASS Associate Agreement CASS Participation Details Form An Annual fee of CHF 465.00 (joining fee will be waived in 2011)

CASS Billing Period

Billing Period means a period for which processing take place and

billing report make available. There are twenty-four (24) Billing Periods each calendar year. i.e.

two (2) per month. The Billing Periods are: 1st to 15th and 16th to last day of month In principle billing reports will be available within five (5) working

days after closing of the billing period.

CASS Remittance

Payment by Agent to CASS for billing of AWB’s, CCA’s and DCM’s. The Remittance day is 30 days after closing of billing period.

e.g. for billing period 1-15 Aug, the remittance day is 15-Sep with

good value as published in the CASS Reporting Calendar. Payment in Electronic Fund Transfer only.Payment in US Dollar only.

CASS Correction Period

A Correction Period is an additional processing used to correct

billing error in the initial billing production. 1 Correction Period per Billing Period

CASS Reporting Calendar

Billing Error Procedures(Pre Billing Query Deadline)

One Agent

The correction will automatically be processed in the current period OR it will be handled by airline’s DCM/CCA.

One AirlineAgrees wrong billing charge

Billing Dispute ProceduresPre Remittance

One Agent

Billing Dispute Procedure

One Airlinedisagrees on amount

Billing Dispute ProceduresPre Remittance Dispute

1. Agent to notify the relevant airline up to three (3) days prior the published remittance date.

2. Agent to notify IATA up to three (3) days prior the published remittance date by E-Mail to: info.il@iata.org

3. The airline will be entitled to act, exercise its right under the law in relation to the disputed cargo agent

Sample of CASS Billing Dispute

Agent to notify IATA up to three (3) days prior the published remittance date.

1. Send e-mail to: info.il@iata.org2. E-Mail Subject: CASS Dispute

15SEP11 (the remittance date)3. Attach the billing dispute notification

sent to each airline.

CASS Bank InstructionsFunds transfer to IATA CASS Hinge Account with Citibank Tel Aviv should be in the

form of MT103 (“Single customer Credit Transfer”).

In order to receive full value transfer, the remitting bank must specify the details of

charges as “OUR” in order to remit the Net amount.

The payment should be received to Citibank Tel Aviv via our USD correspondent Citibank New-York as follows:Field 56 (Intermediary Institution): CITIUS33Field 57 (Account with Institution): CITIILITField 59 (Beneficiary customer): 620035173

IATA CASS Hinge AccountField 71 (Details of charges): OURField 72 (Sender to receiver information): unique identification IATA Code (374XXXX)

29

Questions

30

CASSLink

31

What is CASSLink?

CASSLink is IATA’s web-enabled solution for global cargo processing of Airlines documents – Air Waybills and correction documents (CCA’s & DCM’s) for billing to IATA Cargo Agents and CASS Associates participation in Cargo Account settlement System – CASS.

32

CASSLink -Set-up for Agent

33

CASS Operation Master File

34

Agent Master File

• Agent Code• Name• Address• Web-site• Contact• Email, etc• VAT

35

Report Options

• Hot File• PDF• XLS• Email

recipients

36

CASSLink Agent User

Set-up

• Unique Username that identifies the Agent and the User

• Email address• CASS

Operations• Individual

functions/services assigned

• Agent locations linked

37

Questions

CASSLink: Getting startedhttps://casslink.iata.org

The CASS Management will allocate a Username and Password to all IATA Agents and CASS Associates.

Secured web-based platform 24/7

CASSLink Home Page

40

CASSLinkOutput Services

CASSLink Output ServicesOutput Agent

The Output option allow agents to view the project amount to be

Invoiced and to download his Cargo Sales Invoice and Billing

Statement after the report produced in CASSLink.

Agent Output reports may be in three (3) formats: PDF Excel Spreadsheet HOT File (text file)

42

Agent Invoice

44

AWB Data Capture

45

AWB Data Capture - Options

46

CASSLink – Invoice Report Codes

What do the 2-letter codes on the CASSLink Invoice mean?

AD - Add Record (used of CCR/DCR record line)

DL - Deletion Record (used for CCO/CCO record line)

NC - No Commission paid on Weight/Valuation Charge

LT - Late Submission (AWB Execution Date in previous Billing Period)

SR - Service AWB (system will process the shipment even if no weight charge is shown)

VD - Voided AWB

CASSLink Output ServicesAWB History

The AWB History option allow agents to search of any Air

Waybill processed in CASSLink.

Simply enter the AWB number, select the airline and then click

search to find the record.

Sample AWB History screen

49

Questions

50

CASSLinkCorrection Services

What happens when an agent receives their CASSLink invoice and discovers an error. How do they request a correction?

The CASSLink Corrections Services module is an important component of the CASS Billing process. The central component of this is the ability for the agent to request a correction “Online”.

Airlines have the opportunity to address any correction request in three ways.

1. Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink (in the same way as AWB’s), or

2. Enter an Online Correction, if on-line corrections have been activated for the particular carrier.

3. Approve a Request for Correction entered by the agent, if on-line corrections have been activated for the particular carrier.

This presentation follows this third option, from the entry by the Agent, to Acceptance of the Correction by the Airline.

What happens when an agent receives their CASSLink invoice and discovers an error. How do they request a correction?

The CASSLink Corrections Services module is an important component of the CASS Billing process. The central component of this is the ability for the agent to request a correction “Online”.

Airlines have the opportunity to address any correction request in three ways.

1. Enter a correction document (CCA or DCM) into a billing file and load manually into CASSLink (in the same way as AWB’s), or

2. Enter an Online Correction, if on-line corrections have been activated for the particular carrier.

3. Approve a Request for Correction entered by the agent, if on-line corrections have been activated for the particular carrier.

This presentation follows this third option, from the entry by the Agent, to Acceptance of the Correction by the Airline.

CASSLink Correction Module

When a billing error is identified by the Agent, the Agent may elect to use the “Correction Services - Add Correction” menu to enter a “Request for correction”

When a billing error is identified by the Agent, the Agent may elect to use the “Correction Services - Add Correction” menu to enter a “Request for correction”

Enter all details – Agent, Airline, AWB number and select “New”

Enter all details – Agent, Airline, AWB number and select “New”

Invoice data (as billed) is auto-populated in the “Original/Incorrect” portion of the Correction document

Invoice data (as billed) is auto-populated in the “Original/Incorrect” portion of the Correction document

Corrected data is entered by the agent, including a “Reason for Correction” and taxes, charges etc.

Corrected data is entered by the agent, including a “Reason for Correction” and taxes, charges etc.

When the correction details have been entered correctly, select “SAVE”

When the correction details have been entered correctly, select “SAVE”

Check the corrected amountCheck the corrected amount

Sample Online Correction page

54

Correction Request is saved by the Agent and waiting for Airline response

The CASSLink “Home” page alert to the Airline is only displayed when there are Unapproved (Pending) Corrections awaiting action.

By clicking on this message, the User is taken to the “View Corrections” screen automatically.

The CASSLink “Home” page alert to the Airline is only displayed when there are Unapproved (Pending) Corrections awaiting action.

By clicking on this message, the User is taken to the “View Corrections” screen automatically.

When the Request for Correction has been Saved by the Agent, the Airline is alerted that they have an unapproved correction

When the Request for Correction has been Saved by the Agent, the Airline is alerted that they have an unapproved correction

The Airline contact will also be notified by email if the Correction Request is Pending overnight

The Airline contact will also be notified by email if the Correction Request is Pending overnight

Airline goes to “View Corrections” to view all unapproved Corrections

Airline goes to “View Corrections” to view all unapproved Corrections

Click on “Show” to see the correction request details

Click on “Show” to see the correction request details

The list may be sorted by clicking any underlined column Heading – Value, Entry, Agent, AWB etc

The list may be sorted by clicking any underlined column Heading – Value, Entry, Agent, AWB etc

Accept: The airline accepts the online correction and the system generates the correction record

Accept: The airline accepts the online correction and the system generates the correction record

Reject: The airline refuses the online correction, and gives a Reason for rejection

Reject: The airline refuses the online correction, and gives a Reason for rejection

Airline Handled: The airline accepts but will handle it through its own cargo accounting system (usually via billing file)

Airline Handled: The airline accepts but will handle it through its own cargo accounting system (usually via billing file)

Amend: The Airline agrees a correction is warranted, but not with the amount requested by the agent

Amend: The Airline agrees a correction is warranted, but not with the amount requested by the agent

Note:Only a User that has “Approve Corrections” access in their User profile can perform these functions

Note:Only a User that has “Approve Corrections” access in their User profile can perform these functions

58

Correction Services – What to do

Automatic Approval of Corrections

From 01 October 2009, Resolution 801r has been amended to allow the provision for CASSLink to “Accept” corrections entered by an Agent that are not “Actioned” by the Airline before the cut-off date.

What constitutes “Action” by the Airline?Accept, Reject, Amend or Airline Handled are all acceptable responses to a correction request.

How Auto-Approval works

PeriodEnd

AgentRemittance

Billing Periodprocessing

Agent QueryCut-off

Airline response & Correction processing

4 days4 days

Example:Billing Period processing – 24 Aug, output available on 25 AugQuery Cut-Off Date – 31 AugAirline Response Deadline and Correction Period processing – 7 Sep

View Corrections

62

Questions

CASSLink Stock Management “A Global Solution’’

CASSLink Stock ManagementAvailable to all Airlines and agents participating in CASS

Export

Activation is straightforward and simple

The service is available 24 x 7

Airlines control the allocation of their Stock numbers

Airlines pay to use Stock Management, for Agents it is free

Advantages of using Stock Management

No more last minute phone calls to Airlines requesting

NAWB numbers No more lost fax’s requesting or advising NAWB

numbers over the telephoneNo limitation on system access for UsersSet-up by Airlines based on customer

usage/requirements

Stock Management Getting Started…what does the Agent need to do

Nominate email contact (up to 3) for stock allocation

Contact you CASS airline for activation

Request AWB stock where the airline has entered a “Standard

Allocation” to the appointed agent

Agent Requests Stock

Email notification to Airline and Agents

72

Questions

CASS Products and Solutions

CASS Output ReportsHOT and XLS

75

CASSLink – HOT File

The Hand Off Tape (HOT) is so called because originally, this file was made available to all users on a magnetic tape floppy disk. The term as stuck and the universal generic term for the flat or text (.txt) billing file is HOT file.

The HOT file is used by agents to reconcile the billing data in the accounting system.

The HOT file can be emailed to a nominated email address, or download form CASSLink.

The resulting HOT file output contains a string of data as below:

76

Sample HOT File

77

CASSLink – Excel File

In addition to the HOT file, a spreadsheet “.xls” (Microsoft excel format) file is also available to agents.

The XLS file contains Billing and Invoice summaries.

The resulting XLS file output contains a string of data as below:

78

Sample XLS File

CASS Route Analyser

Understand your business and your

markets

CASS Route Analyser

Understand your business and your

markets

CASS Route Analyser

Understand your business and your

markets

CASS Route Analyser

Understand your business and your

markets

CargoLink

The Cargo Industry Business Directory

Are you Listed?

CargoLink

The Cargo Industry Business Directory

Are you Listed?

CargoLink

Are you Listed?

86

Questions

IATA Customer Portal

IATA Customer PortalThe IATA Customer Portal provides you with a single point of access to information on Cargo Agent Accreditation and CASS Operation.

Visit our Resource Center for manuals, calendar, reporting of standards, administrative forms and other useful information.

For further information, kindly Log an Enquiry in our Customer Portal and this enquiry will be answered with the highest priority by one of our representatives.

International Air Transport AssociationTrade Tower Building, 8th Floor25 Hamered Street, Tel AvivCustomer Portal: http://www.iata.org/csE-Mail: info.il@iata.org

Customer Portal web-page

***

****

****

****

N

ote

: T

his

is

an o

pti

on

al

tran

siti

on

sli

de

**

****

****

****

* *************** No

te: Th

is is an

op

tion

al tran

sition

slide ***************

Thank You!