iaug dan harper – sr. manager, channel management

IAUG

Dan Harper – Sr. Manager, Channel Management

© 2012 Avaya Inc. All Rights Reserved - Confidential 22

Continue Flexible Paths to Avaya AuraIntegrated Solution Maximizes Past and Future Investments

Upgrade & Evolve

Benefits•Upgrade to R7.5

for Support•Gradual evolution

•Consolidation •Keep user experience

•Mission Critical Contact Center NES CC to AACC (AML)

Technology Refresh

Benefits•Refresh EOL•Collaboration, new phones for all users•Match product fit for path Avaya Aura (mid-large) or IP Office (small – mid)•Investment protection commercial offers

Integrate & Accelerate

Benefits•Accelerate Collaboration for specific users (Flare, Mobility, Video, new SIP Phones)

•Retain and extend existing investment•Upgrade to R7.5 for rich SIP peering & Support


Flexible Promotions for each Strategy

Upgrade & Evolve

Integrate Integrate & Accelerate& Accelerate

Technology Refresh

CS1000 Evolution Promotion

Collaboration Server Collaboration Server for CS1000 Promotionfor CS1000 Promotion Triple 7 Promotion

ASIPP – Avaya Software Investment Protection Program


AVAYA AURA SOLUTION FOR MIDSIZE ENTERPRISE (AKA COLLABORATION PACK/SERVER)


Avaya Aura® Solution For Midsize Enterprise

Target 250 to 1000 users,10’s of

locations

Target 250 to 1000 users,10’s of

locations

Utility Server

including Enterprise Directory

Server

Utility Server

including Enterprise Directory

Server

Single path

install, fast, less

costly

Single path

install, fast, less

costly

Secure remote

monitoring (SAL)

Secure remote

monitoring (SAL)

Avaya Common ServerAvaya Common Server

Avaya Aura® Solution for Midsize Enterprise

Uses System Platform technology

UC Applications “In-a-box”

• Avaya Aura® Session Manager

• Avaya Aura® System Manager

• Avaya Aura® Presence Services

• Avaya Aura® Application Enablement Services

• Communication Manager Utility Services

• Avaya Aura® Communication Manager and Communication Manager Messaging

• Avaya Aura® System Platform

250 – 1000 users Less complex, quicker turn-up, less support needed for system management/expansionCM Messaging300 agent Contact CenterHigh Availability (New with 6.2)

Basic Configuration


Avaya Aura® Solution for Midsize Enterprise Greenfield

Midsize Enterprise r6.1with integrated application suite

G430 Gateway

SIP and H.323 Endpoints


H.323 or SIP Trunk

• Simple: embedded applications, virtualized environment

• Cost Effective: installation is 60% faster on the single server than the suite of applications done separately*

• Green: green thumbprint, energy efficient

Avaya Aura® Conferencing Standard Edition 6.0

* Current findings


Avaya Aura® Solution for Midsize Enterprise3rd party PBX


G430 Gateway



OPTIONAL:3rd party PBX

H.323 or SIP Trunk

Comments

• Purpose: Optimized environment for collaboration leveraging Avaya Aura core platform.

• Advantages: all-in-one box, single management platform, advanced collaboration tools.

• Embedded applications, virtualized environment, green thumbprint

• Installation is 60% faster on the single server than the suite of applications done separately*

• Target 250-1000 users, 10’s of locationsAvaya Aura Conferencing


Avaya Aura® Solution for Midsize EnterpriseConnect to video, bolt-on to PBX

CM 5.2.1 (or 6.x)


G430 Gateway



Gateway

H.323 Trunk

SIP/H.323/Analog/Digital EndpointsSIP/H.323/Analog/Digital Endpoints

Comments

• Connect: logical migration path to SIP for the midsize customers with H.323, bolt-on to other PBX’s

• Expand: establish an environment to experience HD video & wideband audio endpoints firsthand, along with advanced collaboration

• Mobility: add Avaya one-X Mobile or one- X Communicator for remote workersAvaya Aura® Conferencing

Standard Edition 6.0


CS1000 R7.5+

SIP/UNIStim/Analog/Digital Endpoints

SIP/UNIStim/Analog/Digital Endpoints

SIP Trunk

Comments

• Purpose Establish a trial environment to experience HD video & wideband audio endpoints firsthand

• Telephony Voice calls can be made between all endpoints.

• Video A CS video endpoint can make a point-to-point call to another CS video endpoint.

• Conferencing On-demand conferencing can be initiated from any CS endpoint. All video endpoints can participate in group conferences. Group dial-in conferences can be hosted by AAC on either system.

SIP and H.323 EndpointsSIP and H.323 Endpoints


G430 Gateway

Avaya Aura® Solution for Midsize EnterpriseCS1000 scenario


AVAYA AURA ENABLING COLLABORATIVE COMMUNICATIONS WITH CS1000


Collaboration Pack for CS 1000 Get started with Avaya Aura CS 1000 Integrated Solution Path

Enables BYOD with Collaboration capabilities for CS 1000

A complete turnkey solution for rapid deployment

Advanced user applications that support remote and mobile workers

Ease and flexibility to support BYOD strategies and rollouts

Integrated with CS 1000 desktop phones, rich peering features, shared presence, shared messaging

Collaboration Pack for CS 1000

Integrated SolutionIntegrated Solution

April 16,2012


Supported Configuration for Converged User

SIP

Collaboration Pack for CS 1000

CS 1000 Rls7.5

CallPilot

Flare Communicator for iPad, Windows

One-X Mobile (SIP) for iOS

39xx

39xx

11xx (also 12xx)

Avaya Aura ME6.2G430 or G450 gateway

PSTN

SIP or PRIs

11xx(also 12xx)

Converged user =CS1K registered

phone twinned with Collaboration Pack

registered soft clients

SIP

SIP

3G

Integrated with CS 1000 desktop phones for single number reach and dial out, rich peering features, shared presence, shared messaging


Collaboration Pack for CS 1000: What is Included

• Avaya Aura® Solution for Midsize Enterprise orCommunication Manager Server

• Avaya G430 or G450 Gateway

User LicensesClients

Infrastructure

50 users Enterprise Edition

50 Flare Communicator for iPad or one-X Mobile

SIP iOS

50 one-X Communicator (incl. in UCAI entitlement)

Professional Services

• OPTIONAL Avaya Professional Services• APS Implementation with CS 1000 Integration • Easy to Add Phones, AVCS, and APS a la carte menu

Support Upgrade Subscription

• Support Advantage• 1, 3 or 5 year contract lengths

• Upgrade Advantage built in upgrade subscription protection


Avaya Aura for CS 1000CS 1000 customers can invest in their solution with confidence

• Retain phones and add capabilities

• Credit for existing application investment

• Continue to Sell & Expand

Investment protection

• Delivering increased customer value with release 7.5, 7.6 and beyond

• SIP Consolidation, endpoints and applications

Continuing Roadmap

• Avaya Aura® CS 1000 Integrated Solution• Start now Collaboration Pack for CS 1000

Accelerating Collaboration


REFERENCE ARCHITECTURE & AVAYA SESSION BORDER CONTROLLER


The Benefits of a Reference Architecture

– Allows a known reference configuration to speed time to market in the short term (faster deployment) and . . .

– Reduce support costs in the long term

– Installation wizard provides basic configs to minimize configuration for known entities

– Overall lower risk and cost

– Regularly tested solution with multiple software iterations


SM & SBC are Partners for Session-Based Communications

SessionManagerAPP

APP

CM

APP APP

Enterprise Demarc

SIP Trunk

SP MPLS Edge

PSTN

SP MPLS Core

Session Manager:Functions Inside the Network

• Application Integration• SIP Server Load Balancing• Centralized CAC / CDR• Centralized Policy – LCR, Time of Day, SP Arbitrage• Core Signaling and Media Control• External Policy Interfaces (Dev. APIs)• User Relation Element (URE) / SIP Registrar for Subs• SIP Adaptations (Numbering, Normalization)• Simplified Numbering Plan Administration• System Wide Survivability

Enterprise SBC:Interface to External Network

• Border Signaling and Media Control• Edge Normalization

• DoS and DDoS Mitigation• Intrusion Detection / Prevention• Topology Hiding

• Media Anchoring• Network Address Translation

(NAT)• Facilitate Internet Border Access / Fed

• Remote Worker, Agent, Video• Session Replication (Edge Call Recording and Lawful Intercept)


MX

Configuration 1 – SM with centralized trunks

Incoming calls are directed to the SBC, which forwards the calls to SM. SM routes the calls to the appropriate destination. Outbound calls are directed from the Access Element PBX’s to SM for call routing.

B5800o o o

o o o

Application Platform

3rd Party PBXs

SBC

App

ServiceProviders

SystemManager

App MMVP

CM

SessionManager

Avaya AuraTM Core

SIPTrunks

Access

Connection

Application

SessionManager

SessionManager

Avaya one-X®

endpoints

Data Centers Avaya AuraTM SBC orAcme Packet SBC

AvayaCM or CS10003rd Party

endpoints

ServiceProviders

NOTE: B5800 SBC only required for primary SIP trunks, not failover trunks.

SBC


Configuration 2 – CM/CS1000 with centralized trunks

This configuration applies to CM R5.2.1 and later releases, and applies to CS1000 R6 and later.Customer has a small number of large CM’s and has not purchased SM.

Note: configuration 2 is only applicable when no SIP applications are deployed in the environment. If any application interfaces to CM/CS1000 using SIP, then Session Manager must be added to the configuration, and the customer deploys configuration 1.Applications that interface with CM via a non-SIP protocol (e.g. PRI or QSIG) are acceptable.

AvayaCM or CS1000

Standalone

o o o

ServiceProviders

SIPTrunks

Access

Connection

SBC

Avaya AuraTM SBC orAcme Packet SBC


o o o

ServiceProviders

SIPTrunks

Access

Connection

Configuration 3 - SMEC deployments

SBC on SP end only, which can be from any vendor (not just Acme Packet).

The SP might host multiple customers on a single SBC instance.

A customer may own an SBC on their premise. It is allowed, but not required.

SBC

IP Office,BCM or SCS

22


• R & D Resources

What’s New?Avaya Acquires Sipera Systems SBC & SIP Security

23

Positions Avaya to meet growing demands of enterprise, SME, contact center SIP environments

Brings new Session Border Controller (SBC) capabilities to current Avaya offerings: Enterprise-focused UC/CC security, ease of implementation, extensibility, portability to other platforms

Enables Avaya to fulfill mission of providing the best in business collaboration by enhancing security, increasing implementation and management flexibility and extending unified communication and collaboration beyond the enterprise boundary

Fulfills Avaya’s approach of owning strategic intellectual property allowing us to innovate and speed time to market

Acquisition Close: October 4, 2011

• Technology Innovation• SBC• Security

• Sales and Marketing

• Services• Viper Lab


Avaya Session Border Controller for Enterprise Features

Topology Hiding

Media Traffic Management

Fixing Capability Mismatches

Maintaining SIP-NAT bindings

Access Control

Protocol Repair

RFC 5853 SBC FunctionsSIP Trunks Only

Inter-workingInter-working

Avaya SBCE: SIP trunks up to 2,000 sessionsAvaya SBCE: SIP trunks up to 2,000 sessions


Avaya Session Border Controller Advanced for Enterprise is more than an SBC

© 2011 Sipera Systems, Inc. All Rights Reserved.

Comprehensive Real-time UC securityComprehensive Real-time UC security

Avaya SBCAE: Comprehensive UC Avaya SBCAE: Comprehensive UC SecuritySecurity


Avaya Aura Pre 6.3 – SIP & Mobile Endpoints

Avaya one-X® Client Enablement

Services


Services

CommunicationManager


PresenceServices

PresenceServicesMessagingMessaging ConferencingConferencing

Avaya one-X®

Communicator SIPWindows and MAC Avaya one-X® Mobile

RIM – Android - iPhone

CellularVoice

Data

Pro

xyP

roxy

Internet

Avaya AuraAvaya Aura®®

Flare CommunicatoriPad and Windows

Avaya one-X Mobile SIP iOS

Internet

VPN concentrator

VPN client required on Device

Today SIP endpoints outside of the enterprise must rely on an VPN client and VPN concentrator.


Avaya Aura 6.3 – SIP & Mobile Endpoints


Services


Services



PresenceServices

PresenceServicesMessagingMessaging ConferencingConferencing

Avaya SIP Phones

Avaya DesktopVideo Device Avaya one-X®

Communicator SIPWindows and MAC

Avaya one-X® MobileRIM – Android - iPhone

CellularVoice

Data

Pro

xyP

roxy

Internet

Avaya AuraAvaya Aura®®

Flare CommunicatoriPad and Windows

Avaya one-X Mobile SIP iOS

Internet

SBC

With SM 6.3 SIP endpoints can register through an SBC and receive full AST features. No more VPNs needed

iaug dan harper – sr. manager, channel management

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