ibm 14052012
TRANSCRIPT
15 May 2012
Managed Services Introduction
IBM Global Technology Services CEE
Managed Services
Mihai PetrovDatacenter Operations ManagerIBM Romania
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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Spațiu
1000 m2 doar pentru spațiu de servere Total 2500 m2 întreg datacenterul Spații dedicate și separate pentru
– POP-uri telecom (meet-me rooms)– Distribuție electrică– UPS-uri– Baterii– Generatoare– Sistem de stingere incendiu– Depozite– Spațiu dedicat pentur descărcare, despachetare și instalare (staging area)
Spațiu de creștere pentru elementele de infrastructură
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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Să fie disponibilAlimentare cu energie electrica
Alimentare duală Propria centrală electrică (tri-generare)
– Disponibil de putere 6.7 MW Fară single point of failure până la nivelul rack-
ului UPS-uri în configurație N+1 pe fiecare linie cu
baterii dedicate. – Peste 3000KVA N+1 capacitate actuală
Generatoare pe fiecare linie dedicate pentru server room
– Pentru utilități – generator separat– Peste 4.5MW putere de generare de urgență
Rezervoare redundante externe de combustibil, 2 x 31.000 l
Testare săptămânală
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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Să fie disponibilRăcire și umiditate
Răcire și control umiditate la nivel de sala Răcire la nivel de rack în funcție de densitate Agent frigorific: apă Toate unitățile de răcire în configurație N+1 Toate elementele sistemului de răcire alimentate dual, electric și agent frigorific Agent frigorific generat intern, cu absorber-e Backup: rezervoare și turbochiller Putere totala de răcire: 6.5 MW
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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Să fie disponibil
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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Change is accelerating
IT demand
82MVirtual servers installed by 20131
20%Server workloads have been virtualized2
50 times
Increase in data growth this decade3
Less than 30%
Disk storage is used effectively4
Need for flexibility
70¢
Of every US$1 is spent on maintaining existing environment7
14 years
Average age of data centers8
5-60%Projected IT workloads can be cloud-enabled9
1International Data Corporation (IDC), IDC Worldwide Server Market Update: Server Workloads 2011 Research, August, 2011; 2Based on IIBM experience; individual client results vary; 3IDC, IDC’s Digital Universe Study, sponsored by EMC, June, 2011; 4IBM Storage Innovation Executive Summit in New York City, May 9, 2011, by Brian Truskowski; 5IBM, The New Voice of the Chief Information Officer (CIO), September, 2009; 6GOldman Sachs: US Technology Strategy: Independent Insight IT Spending Survey, 2011; 7IBM, The Essential CIO: Insights from the Global Chief Information Officer Study, May, 2011; 8Data center discussion, Part II, Data Center Dynamics, 2011; 9IBM cloud computing organization estimate
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© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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What is a Managed Services?
MIS
DataCenter
Custom Infrastructure
Applications
All IT
Client Perception of the Managed Services Continuum
“Help me with some
tasks”
“Monitor my servers in my DC”
“House my
servers”
“Manage my
servers”
”Manage my
apps”
“Take IT off my hands”
Staff Augmentation
SO
MIS
DataCenter
Shared Infrastructure
Applications
MIS
DataCenter
Infrastructure
MIS
DataCenter
MIS MIS
DataCenter
Shared Infrastructure
Applications
All Business Process IT
Business Process
MBPS/BTO
“Run my Process”
Managed Services Space
“Taking responsibility for daily operations of parts of the clients IT infrastructure” Parts of infrastructure: Server, Storage, Data center, Middleware, Networking, End-user, Security, etc. Various delivery options (local vs. global), asset ownership (IBM vs. Client), locations (IBM vs. Client vs. 3rd party)
Value for client
Client’s risk
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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What is Application Hosting?
IBM Application Hosting offers clients mission-critical application hosting utilizing a highly flexible, scalable and resilient delivery model that is matched to the service level requirements of each client business application.
Designed to support day-to-day operations, IBM Application Hosting provides integrated administration, monitoring, data protection and disaster recovery of the hosted infrastructure and applications to help reduce downtime and improve availability.
Bas
ic
O
pera
tions
Application ServicesBasic application management (ERP’s like SAP, other ISV applications)
System software upgradeUsers' accounts managementDatabase management (Oracle, DB2, MS SQL)
Equipment & OS ManagementAutom. & manual Back-up/restoreBatch job managementAvailability SLA (99,5%)
Optional managed services
Monitoring & notification 24x7Service managementTechnical support for OS
Basic level of managed services
Infr
astr
uctu
re ro
ll-ou
t Ser
vice
sin
clud
ing
desi
gn, i
nsta
llatio
n, c
onfig
urat
ion,
ac
cept
ance
test
ing,
ope
ratio
nal d
ocum
ents
InfrastructureProvision and Monitoring of Hardware, Software and Network
Secure DC spaceLocated either in client’s, partner’s or IBM owned DC
Enha
nced
Ope
ratio
ns
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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IBM provides expertise in working with ISVs to offer you options for application hosting
Horizontal application services
Vertical application services
Publ
ic
Com
mun
icat
ions
Dis
trib
utio
n
Indu
stria
l
Fina
nce
IBMIndependent Software Vendors (ISV)
Business process
Applications
Infrastructure and management services
Applications supported may be ERP based (e.g. SAP), Oracle or any client owned & developed proprietary application.
Application Services
Optional managed services
Basic level of managed services
Infrastructure
Secure DC space
Business Consulting Services
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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Solution Design - Basic Operations of Application Hosting
Basic Operations
Provision and Management of
Secured Data Center space (IBM DC - Bucharest) Infrastructure provision and roll-out services incl. design, installation, configuration, testing, and
documentation for dedicated, shared and cloud based Hardware, Software and Network connection. Hardware infrastructure monitoring and Proactive Service Management for Operating System - through
Rich dashboard for collection and presentation of real time data, 24x7 notifications, OS technical support.
DedicatedEnvironment for one client. May include Cloud technologies.
SharedDifferent clients covered out of one infrastructure.
Cloud based (public)Environment provided as Smart Cloud Enterprise+
Bas
ic O
pera
tions
Infra
stru
ctur
e ro
ll-ou
t Ser
vice
s
InfrastructureProvision and Monitoring of Hardware, Software and Network
Secure DC spaceIBM owned DC
Monitoring & notification 24x7Service managementTechnical support for OS
Basic level of managed services
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
11
Solution Design – Flexible Application Hosting Design
Enhanced Operations – Based on customer requirements different setups and complexities are possible:
Provision and Management of
Infrastructure preventive and corrective maintenance for Network, Firewall, Server and Storage Hardware.
Monitoring and Proactive Service Management for Database, Middleware and applications on top of the OS through the Rich dashboard , 24x7 notifications, technical support and administration.
Automated Back-up services, User Profile Management Services, Upgrades of System Software and Enhanced Security Services – System logical security reviews.
Performance and Capacity planning, SLA agreements, Operational documentation administration.
Application response time monitoring, Management and Support Services for ERPs like SAP or any other application.
Application ServicesBasic application management (ERP’s like SAP, other ISV applications)
System software upgradeUsers' accounts managementDatabase management (Oracle, DB2, MS SQL)
Equipment & OS ManagementAutom. & manual Back-up/restoreBatch job managementAvailability SLA (99,95%)
Optional managed services
Infra
stru
ctur
e ro
ll-ou
t Ser
vice
s
Enha
nced
O
pera
tions
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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With Application Hosting, IBM improves the quality of services while advancing client IT organizations capacity to deliver strategic impact.
Reduce costs and maximize ROI Predictability of costs and no up front investment, freeing up funds for strategic initiatives. Optimization of CAPEX (e.g. for HW and infrastructure acquisition) and transfer to OPEX. Reduction of financial entry hurdles (e.g. pre-investment). More flexible and scalable pricing models incl. billing based on cost metrics related to business. Cost reduction of 20% to 30% possible, through integrated operations and increase in efficiency.
Improve service and quality Increase utilization and optimize IT capacity due to virtualization and near-real-time allocation of storage. Re-allocation of scarce resources to focus on core business functions. Increase in operational efficiency e.g. by utilization of tools and processes from IBM which can reduce
application installation period by 30%. Flexible and scalable solution, e.g. based on advantage of scalable cloud based environment. Broad set of cloud tools and time-tested methodologies. Reduced complexity of IT environment. Near-continuous operations supported by SLAs customized according to client’s service requirements. Leveraging IBM’s extensive pool of skilled resources and expertise.
Minimize and mitigate risk Improve access to mission-critical business applications and reduce (un)planned downtime. Lower the risks cost overruns and resource shortages. Reduce risks by around-the-clock monitoring and management in a save environment. Integrated solution can combine production operations with data protection and DR.
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
13
Application Hosting Services optimize cost and time from application implementation through ongoing operations.
Optimized service administration
Infrastructure optimization
Implementation optimization
Standard implementation cost
Standard operational cost
Savings from15 up to 25 percent1
New Operational cost
Newimplementation cost Go live
Operation, support and improvementsRoll-out ImplementationDesign
Time
Cos
t
Standard Infrastructure implementation cost
Implementation Operation
Allows for optimized solution and stabilized operation with linear and predictable costs for the client
© 2010 IBM Corporation
IBM INDIA Pvt. Ltd.
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Why IBM?
IBM has 20+ years experience running mission critical applications in production environments for clients:
– Experience in implementation, upgrading, migration, hosting and dimensioning of critical applications.– Monitoring and managing security infrastructure for more than 4,000 clients worldwide.– Managing over 1 million virtual machines worldwide.– Processing 4.5 million transactions through IBM Cloud per day.
IBM is an industry-leading provider of business continuity services:– Over 160 global resiliency centers in 70 countries.– Almost 1,800 dedicated business continuity professionals.– Possessing extensive business process and technology expertise.
As a service partner IBM grants instant access to a broad range of skills in Central and Eastern Europe – More than 2200 client services people across 15 countries in CEE – More than 6500 people in global delivery centers (GDC) in Wroclaw/Poland, Brno/Czech Republic,
Szekesfehervar/Hungary, GPSG Bucharest/Romania, GPS Delivery center Bratislava/Slovakia – GDC’s offer administration, operation, 2nd and 3rd level support for more than 780 clients
internationally and locally on multiple platforms (Distributed, Midrange, Mainframe) and in multiple languages
– IBM Shared services centers: Bratislava, Bulgaria, Romania, Poland, etc. – Wide range of technical skills and competencies covering IBM and non-IBM technologies
As an OEM of software, hardware, maintenance and services, IBM is able to provide an end-to-end solution including all cricital components, out of one hand.
Flexible solution design allows for a tailored approach which is still based on best practices:– Service Levels to ensure availability of applications based on business requirements. – Option for an On-demand provisioning.– Dedicated vs. Shared vs. Cloud setup.– Predictability of costs through transparent pricing models.
R&D investments of $6 billion per annum in services are leading to continual improvement in our capabilities and quality.