ibm business process manager · © 2011 ibm corporation ibm software agenda business process...

© 2011 IBM Corporation

An IBM Proof of Technology

IBM Business Process Manager

Murali SitaramanClient Technical ProfessionalIBM Software [email protected]


IBM Software

Agenda

� Business Process Management Basic Concepts

� IBM Business Process Manager V7.5

25. August 20112 Discovering the value of IBM Business Process Manager


IBM Software

Typical Process Problems Without BPM

1. Informal Tasks and Communication (ex Paper or email)

2. Inefficient Working Environment Spans Systems

3. Inconsistent Prioritization

4. Incomplete or Inaccurate Data Flow Between Systems

5. Lack of Control Over System and Business Events (Exceptions)

6. Poor Visibility Into Process Performance

Customer Problem:

• Cannot Grow Efficiently

• Customer Satisfaction

ExecutiveManagement

CustomerService

InvoiceReconciliationTeams

Finance and Ops

AccountAdministration1

2

3

4

5

6



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Process Improvement Requires A “Third Way”

Flexibility

Low cost/time

BuildBuild

BuyBuy

CustomizedUniqueHigh TCOIT bandwidth Reduced time

Initial CostStandard Feature setReliance on vendorResponse to Change

“Third Way”

++-- +

+---

Process-improvement requirements are likely to be unique, which favors build rather than buy. And the timeframes and costs of both are often not compatible with process improvement, so a ‘third way’is required.

BPM



IBM Software

1. Automatically prioritize, route work and Automate decisions

2. Guide users through decisions

3. Standardize resolution across geographies

4. Leverage existing systems and data

5. Monitor for business events and initiates action

6. Real-time visibility and process control

7. Reduce errors and improve accuracy

8. Improve consistency across geography, channel, division

9. Analyze Metrics and Optimize Processes…

Customer Benefits:

• Huge reduction in manual interactions

• Faster Issue Resolution

• More flexible, responsive systems

• Metrics, measurements and Visibility in business terms

Process & Rules Management Bring Order to Chaos

Process

ExecutiveManagement

CustomerService

Risk ManagementTeams

Financeand Ops

Account Administration



IBM Software

Ways to BPM

Human-centric

Document/content-centricIntegration-centric

IBM BPM



IBM Software

The Essential BPM Capabilities � Modeling

� Simulation+Optimization

� Workflow

� Rules

� Business Data Mgmt

� Human Interfaces

� Documents

� Event Monitoring

� System Integration

� Metrics

� Analytics

ExecutiveManagement

CustomerService

InvoiceReconciliationTeams

PolicyAdministration

AccountTeams



IBM Software

SOA and Connectivity Infrastructure for BPM

Systems

SOA

BPM

ExecutiveManagement

CustomerService

InvoiceReconciliation

Teams

Finance& Ops

AccountAdministration

SOA-Layer:• Reusable system

services• Encapsulation

(Decoupling from definition and implementation)

• Scaling• Availability• Security

BPM-Layer:• Orchestration of

“Human Tasks” and “System Services”,

• End-to-end process-overview and control

• Flexibility on the business process level



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9

• simple to use• fast time-to-value• deep business engagement

• high performance• excellent integration• superior integrity

IBM Business Process Management in 2011:Unifying Two Market-Leading Platforms

Announced at IMPACT 2011



IBM Software

BPEL Modeler

Rules Modeler

Integration Tools

Rules Dev Tools

Service Dev Tools

Java Developers Technical Experts

Traditional Process Application Lifecycle(Ex. Oracle BPM Suite)

Business Modeler

Business Modelers

. . .Deployed CodeVersion 1

Deployed CodeVersion N

Task Portal

End User Forms

Reports / Analytics

Users / Managers

?????How do these artifacts relate? Is everything in synch?

25. August 201110 Discovering the value of IBM Business Process Manager © 2011 IBM Corporation


IBM Software

IBM BPM Difference: “Shared Model” Architecture

• Single shared process model – assets are always in synch• Single integrated platform – everything you need in one product• Lower technical effort – less development time, cost, risk

Worker

Business Developer

Business Analyst

Manager

Administrator

Business ModelerProcess CenterShared Model

Process Designer

Process PortalAdmin Console

OptimizeDesign

Execute

Process Inspector

Process Designer

Process Optimizer

Process Portal

Scoreboards

Process Coaches

Integration Developer

Integration Designer



IBM Software

12

IBM BPM: A New Solution to a Complex ProblemEmbrace complexity, adapt quickly and exceed expectations

Visibility

Simplicity Power

Governance

IBM Business Process Manager V7.5

Simplifies operations and improves entire experience

Easy enough to engage all process participants

Centralizes visibility and control

Empowers knowledge workers with built-in real time analytics to

optimize business processes

Powerful, dependable for mission critical processes

Scales smoothly and easily from initial project to enterprise-wide program

Achieve consistency and repeatabilityto ensure processes execute as designed

Simplify life-cycle management of process applications across 1000s of projects



IBM Software

13

Visibility

Simplify operations and improve customer experience

Easy to engage all process participants, powerful enough for mission critical processes

Centralized visibility and control

Empower knowledge workers with real time analytics to

optimize business processes

SimplicityScales smoothly and easily from initial project to enterprise-wide program

Power

GovernanceReduce risk through automated and governed business processes to reduce manual labor and increase accountability

Deliver on your business promises Reduce complexity, automate processes and boost productivity



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14

Process End-Users Process Owners

Out-of-box Process Portal

ConfigurableBusiness Space

Optional Microsoft Add-ons

BPMN Rules Monitoring BPEL ESB

Process Server

Process Designer

Governance of Entire BPM Life Cycle

Shared AssetsVersioned Assets

Server Registry

DesignDeployImprove

Measure

Business & IT Authors IT Developers

Authors & Administrators


Process Center

BPM RepositoryBackward

compatibility, easy migration

from WLE & WPS

Fully supported

Rest API for Custom user

interfaces

IBM Business Process Manager V7.5



IBM Software

15

Easily Engage Constituents Throughout the Process Lifecycle

Process Modeling

Dashboards / Reports / Analytics

Implementation

Interaction Coaches / Forms

Business Leader

Business Analyst

IT Developer

Business Users

Deployment

Administrator



IBM Software

16

Process Center

ProcessDesigner


Process Server

(Unified Runtime with 100% support for existing WLE

and WPS models)

Express Configuration

Process Server (100% support for

existing WLE models)

Process Center

ProcessDesigner

Process Server(4 cores, no HA, no WPS)

Process Center(2 cores, no HA)

ProcessDesigner(3 authors)

200 end-user limit

Complete set of advanced BPM capabilities

Configured for typical BPM projects, programs

Configured for first BPM projects

Standard Configuration

Advance Configuration

IBM BPM V7.5 – Configurations with Orderable Components



IBM Software

1717

Also Consider leveraging multiple on-ramps to IBM BPM Design environment

� New feature pack for WebSphere Modeler and Compass provides for BPMN 2.0 export (imported by Process Center)

� With IBM BPM, Process Center can import BPMN 2.0 from compliant third party products

� Continued ability to export from WebSphere Modeler to Integration Designer

� IBM BPM and Blueworks Live represent primary and recommended model for execution path (BPMN)

� Existing clients can continue to use WebSphere Modeler and Compass for process documentation and analysis

IBM BPMDesign Environment

ProcessDesigner


ProcessCenter

BPMN 2 Export BPMN 2 Export BPEL ExportBPMN 2 Export

Compass Modeler3rd Party (ARIS)

Blueworks Live
