ibm corpresp 2009

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44 IBM Corporate Responsibility Report2009 PERFORMAnCE DATA SUMMARY

Employees 2005 2006 2007 2008 2009

l a ning Inv stm ntsWo dwid ($ M) 648 682 622 648 490

l a ning Ho sWo dwid (M)* 18.0 19.6 22.3 23.2 25.5

l a ning Ho sp emp oy 55 55 58 61 64

emp oy Satisfaction (%) 65 67 69 67 69

Wom n in IBM Wo kfo c (%)

Global Workforce 28.4 28.5 28.8 28.9 28.7

Global Execut ves 19.4 19.7 20.3 21.2 21.2

Ma agers 24.9 24.5 24.8 24.5 24.6

Global Illness/Injury Rate

Total number (per 100 employe es) 0.35 0.32 0.30 0.27 0.27

r ti and emp oy On D mand Comm nity

(Hours thousa ds)

As a Pac f c 114.0 134.1 163.0 143.0 117.5

Europe, M ddle East, Afr ca 274.0 283.5 210.2 175.2 155.3

Lat Amer c a 32.6 31.3 41.6 40.8 43.4

north Amer c a 1,244.8 1,263.3 1,303.0 1,170.1 953.6

Total reg strat o s cept o through 2009 was 146,892.(Employees: 133,586, Ret rees: 13,306)

*Data for 2008 has been revised.

De otes Key Performa ce i d cator

G v g 2005 2006 2007 2008 2009

G oba Co po at Cont ib tions by Iss ($ M)

K to 12 Educat o 55.6 49.4 41.7 45.4 44.0

H gher/Other Educat o 44.7 51.5 49.2 82.6 92.4*

Cul ture 11.2 12.3 11.9 10.5 5.7

Huma Serv ces 18.9 19.8 16.7 15.3 15.0

Heal th 9.7 10.6 4.6 4.0 4.2

Other 7.8 7.9 40.7 19.3* 19.9**

E v ro me t 0.6 0.6 1.8 2.2 4.7

Total 148.5 152.1 166.6 179.3 185.9

G oba Co po at Cont ib tions by G og aphy ($ M)

U ted States 103.0 95.7 91.8 94.6 77.1

Europe, M ddle East, Afr ca 23.9 26.1 40.8 44.4 35.2

As a Pac f c 13.5 19.9 22.3 24.4 45.4

Lat Amer ca 4.5 6.4 8.1 12.5 19.8

Ca ada 3.6 4.0 3.6 3.4 8.4

Total 148.5 152.1 166.6 179.3 185.9

G oba Co po at Cont ib tions by Typ ($ M)

Cash 38.8 48.8 43.8 42.9 40.3

Tech ology 64.4 59.2 55.8 93.8 102.2*

Tech ca l Serv ces 45.3 44.1 67.0 42.6 43.4

Total 148.5 152.1 166.6 179.3 185.9

emp oy Cha itab Cont ib tion Campaign (u.S.)

Amou t Do ated ($ M) 34.6 34.7 35.1 36.1 36.1

Employee Part c pat oRate (%) 58 57 58 57 59

Rec p e t Age c es 12,104 12,315 14,035 17,430 17,532

emp oy Cha itab Cont ib tion Campaign (Canada)

Amou t Do ated ($ M) 3.6 3.4 3.3 3.0 3.0

Employee Part c pat oRate (%) 55 52 49 49 43

Rec p e t Age c es 1,246 1,275 1,323 1,150 1,373

*Includes 2009 Academic Initiatives software donations.

**Includes Community and Economic Development activity for SMB and Corporate Service Corps.

*



Supply Chain 2005 2006 2007 2008 2009

s s d g by c t g y

Services and General (%) 62 64 67 68 69Production (%) 35 33 31 29 28Logistics (%) 3 3 2 3 3

Services and General ($ B) 23.2 23.2 25.0 26.1 22.6Production ($ B) 13.3 11.7 11.4 11.4 9.3Logis tics ($ B) 0.0 0.9 0.9 1.0 0.9

Total ($ B) 37.5 35.8 37.3 38.5 32.8

s s d g by l t North America (%) 40 42 43 39 39

Asia Pacif ic (%) 27 27 26 30 29Europe, Middle East, Africa (%) 27 26 27 25 25Latin America (%) 6 5 4 6 7

North Ameri ca ($ B) 15.2 15.0 16.0 14.9 12.8

Asia Pacif ic ($ B) 10.1 9.7 9.8 11.4 9.4Europe, Middle East, Africa ($ B) 10.1 9.2 9.9 9.8 8.1Latin Ameri ca ($ B) 2.1 1.9 1.6 2.4 2.5

Total ($ B) 37.5 35.8 37.3 38.5 32.8

T t u.s. s d g (F t T ) ($ B)Projected 13.0 12.8 12.5 12.0 12.6Actual 12.4 12.7 12.6 12.5 10.9

D v u.s. s d g (F t T ) ($ B)Projected 1.2 1.3 1.3 1.3 1.5Actual 1.2 1.3 1.4 1.5 1.3

D v n -u.s. s d g (F t T ) ($ M)Projected 630 597 609 560 790Actual 590 615 709 745 806

i t a d t c t d(c t v ) 200 317 450 553 600

n b f t w d t d t d 6 7 12 15 18

Environment 2005 2006 2007 2008 2009

e gy c v t Annual savings as % of total use—against annual goal of 3.5% 5.5 3.9 3.8 6.1 5.4

r w b e gy p d% of total elec trici ty use 2.7 7.3 8.5 8.6 11.3

co 2 eMetric Tons x 1,000 2,543 2,420 2,541 2,502 2,436

p d t e gy eff y See IBM and the Environment Report

r y d p t

% of total plastic procuredthrough IBM contracts for usein its products that is recyclate Â —against annual goal of 5% 8.0 11.7 10.6 10.3 13.2

p d t e d- f-l f m g t (% of total weight processed)Recycled 47.8 51.4 52.0 54.4 54.3Resold for Reuse 37.3 32.1 33.7 31.4 32.1Reused 8.7 9.3 8.7 7.1 6.1Waste-to-Energy 4.0 2.9 3.3 4.0 3.3In Process 0.0 3.2 1.5 2.5 3.8Landfilled and Incinerated*** 2.2 1.1 0.8 0.6 0.5

h z d W t r d t

(Metric Tons x 1,000)Indexed to output — againstgoal of continual reduction -19.0 -8.1 -8.4 -10.9 8.4

n z d W t r y g

% recycled of total generated —against goal of 67% (2005–2006)and 75% (2007–2009) 77 76 78 76 76

W dw d u f c ††

(Metric Tons x 1,000) Against goal of continual reduction 4.9 6.0 4.3 3.6 3.2

W t c v t —m t m f t g

Savings as % of prior year’s use 3.7 2.3 4.1 2.4 3.25-year average against goal of 2% 7.2 7.0 6.0 4.6 3.1

*The IBM and the Environment 2009 Annual Repor t may be found at ibm.com/environment/annual/

**Data for 2005 has been revised Against annual goal to not exceed a combined 3 perce nt of the total amount processed.

This increase was largely due to process changes during our transition to lower line width microprocessor technologies in our semiconductor manufacturing.Modifications have already been completed to reduce the waste generation

relating to these changes.

Data for 2008 has been revised.

Included on the U.S. Toxic Release Inventory List, as defined by U.S.SARA Section 313 and PPA.

Annual water savings based on the water usage of the previous year andmeasured as an average over a rolling 5-year period. Additional information on all of the above topics also may be found in theIBM and the Environment 2009 Annual Report.

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This annual corporate responsibility report, published in June 2010, covers our performance in 2009and some notable activities during the first half of 2010. IBM publishes this report annually duringthe second quarter.

To select the content for inclusion in this report, we have used the Global Reporting Initiative (GRI)Reporting Principles of materiality, sustainability context, stakeholder inclusiveness and completenessin developing the printed report. IBM also provides on its corporate responsibility website (ibm.com/ responsibility) a comprehensive GRI Report utilizing the GRI G3 Sustainability Guidelines at a self-declaredGRI Application Level A.

Unless otherwise noted, the data in this report covers our global operations. More details about IBM’scorporate responsibility activities and performance is available at ibm.com/responsibility. Informationabout our business and financial performance is provided in our 2009 Annual Report at ibm.com/ annualreport/2009/. IBM did not employ an external agency or organization to audit this report. Themetrics contained herein were generated using IBM’s corporate accounting systems audited by IBM’s

internal audit staff.



sources

Pages 8 and 9 » www.indianrailways.gov.in » www.turkstat.gov.tr

Page 11 » www.businessgrouphealth.org/pressrelease.cfm?ID=142

Page 38 » www.ponemon.org/news-2/26

Page 41 » http://www.eurekalert.org/pub_releases/2010-02/w-hba022310.php » Hepatitis image courtesy of the Centers for Disease Control and Prevention (U.S.): http://phil.cdc.gov/phil (image 8153)

This reporT is also available aT ibm.com/responsibiliTy

Written inquiries can be directed to: Vice President, Corporate Citizenship and Corporate AffairsInternational Business Machines Corporation

New Orchard Road Armonk, New York 10504

© 2010 International Business Machines Corporation

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ibm corpresp 2009

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