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© 2011 IBM Corporation

ISA Online Commerce SolutionseWRM – enterprise Warranty Renewal & Maintenance Tool

IBM India online commerce team – ibm.com June 2011

ibm.com online commerce

© 2011 IBM Corporation2

Hardware Warranty and Renewal - eWRM

Description

The IBM Warranty and Maintenance Manager was created to simplify the management of warranty and maintenance agreements you have in place for your IBM systems.

Key Value Points

Reminder emails are sent to you to renew the hardware warranty within the reminder days set by you before they expire

View inventory list of all your machines with machine model number, serial number, machine type, warranty start and end dates, status and quote price of agreement renewals

Get instant reports relating to your warranty and maintenance agreements that can be imported into excel.

Key functions Warranty coverage on assets Inventory list ( matching model, serial number, machine

type etc) Transactions history Reminders Instant reports and many more

Why should you care?

Large ISA Customers already on-boarded Record of all IBM documents and contract related to

Warranty and Maintenance uploaded onto the tool Productivity improvement in the management of

Maintenance contract Workflow based application with pre-defined roles

Recent enhancements:–Location finder–Document attachments

Key Contacts (India Online Commerce Team, ibm.com)

Vipin Verma – North & East ISA Clients Lavanya Swaminathan – South ISA Clients Satish Nair - West ISA clients

ibm.com online commerce

© 2011 IBM Corporation3

eWRM – Home Page – Client View

Type in Serial Number to locate your Machine

from Inventory List

Locate Machine by Location

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© 2011 IBM Corporation4

eWRM – Quote request to IBM – Client View

Additional comments to track your request

Add/Delete machines while requesting quote

from IBM

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© 2011 IBM Corporation5

eWRM – Actions Items – Client View

Track your Actions Pending with regards to

Renewal Quotes

ibm.com online commerce

© 2011 IBM Corporation6

eWRM – Actions Items – Client View

Track your Renewal Quotes Status