ibm tivoli case

7/28/2019 IBM Tivoli Case

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TQM implementation in

IBM

Presented by

AKS

Prakhar


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What is TQM

ISO defines TQM as:

TQM is a management approach of an

organization, centered on quality, based on theparticipation of all its members and aiming at

long-term success through customer

satisfaction, and benefits to all members of the

organization and to society.

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Japanese four process steps of TQM

1.KaizenFocuses on Continuous ProcessImprovement, to make processes visible,repeatable and measurable.

2.Atarimae HinshitsuFocuses on intangible

effects on processes and ways to optimize andreduce their effects.

3.KanseiExamining the way the user applies theproduct leads to improvement in the productitself.

4.Miryokuteki HinshitsuBroadens managementconcern beyond the immediate product.

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CASESTUDY

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IBM Tivoli Development Labs to reap

more than $2 million savings with

release management initiative.

Problem : Improve the quality and efficiencyof software testing processes in ITOptimization, On Demand Business, On

Demand Workplace, Workload Management

Solution : An automated provisioning process

that standardizes release management, reducesmanual operations and optimizes resourceutilization

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Overview :

Automating information technology and businessprocesses is helping organizations worldwide realizeenormous savings.

Example: Tivoli Development Labs, the IBM team

responsible for testing Tivoli software prior to itsrelease. Tivoli Development Labs develops

enterprise-class software that supports numerous 65heterogeneous operating system platforms. Eachproduct undergoes extensive, mandatory testingacross the supported platforms.

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Why Become an On Demand

Business? Streamlining the building and repurposing of testsystems helps lower costs, improve quality andreduce time to market for new products.

Automating information technology and businessprocesses is helping organizations worldwide realizeenormous savings.

Example:

Tivoli Development Labs, the IBM team

responsible for testing Tivoli software prior to itsrelease. Tivoli Development Labs developsenterprise-class software that supports numerousheterogeneous operating system platforms

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Automating provisioning

processes using best practices To help the business meet increasingly

aggressive software delivery schedules, Tivoli

Development Labs had to standardize release

management processes, automate routine and

manual tasks and more efficiently use its

resources. This would help testers ensure

consistency in the test environment and enablethem to spend more time testing the software

to improve product quality.

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Savings to reach several million

dollars The benefits realized through automation ofprovisioning testing processes and use ofTivoli Provisioning Manager software have

been enormous. The Tivoli DevelopmentLabs team reports that Phase 1 of theproject resulted in a 94 percent reduction in

attended time to provision software, withmore than 1,200 person-hours saved overthe first seven months of the project.

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Implementing a quality system

internal

ISO 9001 sets out eight quality managementprinciples. These include:

customer focus

leadership - a commitment to quality by theleaders of the organization

involvement of people - everyone in theorganization having a part to play

making sure that those processes which createquality are identified

continual improvement of the system.

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Implementing a quality system

external

External systems are those that involve peopleoutside the organization - e.g. suppliers

Today, many businesses have long supplychains in which they source materials, parts and

finished goods from across the globe. This has led to a change in attitude. Instead of a

company having a 'them' and 'us attitude -where 'them' are the suppliers, it now makes

sense to see the process as a shared one in whicheveryone relies on each other. This is known asinterdependence

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Conclusion of Case Study

In world trade, for buyers and sellers to work togetherthere must be trust. Standards can provide the necessarybridge of confidence and understanding that buildsmutual trust, helping trade to thrive.

IBM was the world's first national standards making

body. Today it is the most prestigious internationalstandards institution. It works with the Britishgovernment, manufacturers and other stakeholders tocreate quality standards. These guarantee fitness forpurpose, and help British manufacturers to gain a

competitive edge both in the UK and internationally. IBMassists British businesses in all markets to grow and toconcentrate on meeting customers' requirements.

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Thank

You

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ibm tivoli case

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