Monitor, manage and control your service-based infrastructure effectively to deliver high availability and performance

typically cannot solve composite

application performance and availability

problems. Instead, Web services need

to be incorporated into the end-to-end

management domain over composite

applications and resources that support

an SOA environment. Because many

Web services are used to make main-

frame applications and middleware

available at the front end, it is not

adequate to monitor and manage only

at the Web services level. Instead,

businesses need to view Web services

as part of their end-to-end infrastruc-

tures. Otherwise, operations and

development teams waste countless

hours trying to identify, isolate and fix

problems — all while poorly performing

composite applications negatively

affect the top- and bottom-line results

of the business.

IBM Tivoli® Composite Application

Manager (ITCAM) for SOA delivers

unparalleled, integrated management

IBM Tivoli Composite Application Manager for SOA

Highlights

Promotemanagementthroughout

theserviceorientedarchitecture

(SOA)developmentlifecycle,

enablingdevelopmentandother

preproductionuserstoobtainadeep

understandingofserviceuse,flows

andrelationships

Provideanintegrated,easy-to-use

consolethatcanincludeservice,

applicationandresourceviews

AutomateSOAmanagementand

helpmeetestablishedservicelevels

throughbuilt-inalerts,message

mediations,situationsandworkflows

Speedandsimplifyidentification

andresolutionofSOAproblems

bydrillingdowntoapplication

componentsorITresources

SupportheterogeneousSOA

platforms,includingtheIBM

WebSpherefamily,Microsoft.NET

andBEAWebLogic

Leveragesmoothintegrationwith

otherIBMTivoliproductstoprovide

acomprehensiveapplication

managementsolutionforcomplex

environments

Integrate application and SOA infrastructure

management to achieve high availability

and performance

Organizations have moved from tradi-

tional environments — in which an

application was housed on a single

server — to relying on composite appli-

cations, which use business logic and

data that span Web servers, Java™ 2

Enterprise Edition (J2EE™) applica-

tion servers, integration middleware

and mainframe systems including IBM

CICS® and IBM IMS™. And now, busi-

nesses increasingly turn to SOAs to

build, deploy and integrate services

independent of applications and the

computing platforms on which they

run. An SOA makes your business

processes more flexible, so that you

can respond with speed to customer

demands, market opportunities and

external threats.

In this environment, traditional tools

that monitor individual resources

�

• Generatediscrepancyreportsbetweenservices

thatareactuallybeingusedandthosethatare

registeredinIBMWebSphereServiceRegistry

andRepositorytoidentifywhenalternative

servicesshouldbeusedorwhenservicesare

beingunderutilized.

Improve business flexibility through

SOA management

With ITCAM for SOA, you can cohe-

sively manage your SOA through

discovery, inventory, monitoring, data

collection, automation and displays of

Web services running across multiple

environments in your enterprise

Tivoli Enterprise Portal — Service Summary View

using the same terms as those who use

the services. You can resolve problems

faster by improving communication

between development and operations

teams. ITCAM for SOA helps you:

• Confirmthatkeybusinessapplicationsare

meetingagreed-uponservicelevels.

• Determinewhichservicesareaffectedbyslow-

downsoroutages,andleveragethisinformation

toeffectivelyprioritizesupportactivities.

• ImportBusinessProcessExecutionLanguage

(BPEL)createdbyIBMWebSphere®Business

ModelertoIBMTivoliChangeandConfiguration

ManagementDatabase(CCMDB)tohighlight

businessprocessservicedependencies.

tools for your Web and enterprise

infrastructure that help maintain

availability and performance of your

on demand business. With ITCAM for

SOA, you can monitor, manage and

control the service layer of your IT

architecture. When you use the software

in conjunction with other members of

the ITCAM family, you can drill down

to the application, resource and

messaging layers to identify the source

of bottlenecks or failures and pinpoint

services that take the most time or use

the most resources.

Part of the Tivoli family of application

management solutions, ITCAM for SOA

helps you avoid critical performance

problems by proactively recognizing

and isolating problems early, before

they impact customers and other end

users. So you can help keep your

business running smoothly — to meet

customer demands around the clock

and around the world.

Unite business and IT goals as you

monitor and manage the complete

service environment

With ITCAM for SOA, you can treat

services as first-class objects that can

be managed like any other resource.

The software includes tools that let you

monitor and report on service levels

�

service bus (ESB). Implement service

level agreements (SLAs) by gener-

ating events when service levels are

exceeded. Then use the events to drive

automated actions to dynamically alter

Web services flows. Using ITCAM for

SOA, you can process events within

IBM Tivoli Enterprise™ Portal, or send

them to a wide range of event manage-

ment systems, such as IBM Tivoli

Enterprise Console®.

The software includes a customizable

set of workspaces that allows IT opera-

tions managers to view services,

transactions, resources and events

in a single console. It also includes

an Eclipse-based viewer for deep-dive

views into Web services relationships,

flows, patterns and Extensible Markup

Language (XML) message introspection.1

You can use ITCAM for SOA to:

• Rejectmessagesbasedoncertainconditions,

rejectthosefromaparticularclientorrejectall

messagestoaservice.

• Logrequestsforandresponsestomessages.

• Automaticallycontrolhowmessagesarerouted

andtransformedbyusingrun-timeinforma-

tionfromITCAMforSOAtoreconfigureIBM

WebSphereProcessServerandIBMWebSphere

EnterpriseServiceBus.

• Sensedeterioratingperformanceanddetermine

whatactionsneedtobetakenbyusingthe

softwareinconjunctionwithproductssuchas

IBMTivoliIntelligentOrchestratororIBMTivoli

ProvisioningManager.

• Rejectservicerequestsinparticularsituations,

suchaswhenthesystemisoverloadedby

userrequests.

• DetectSimpleObjectAccessProtocol

(SOAP)faults,excessivemessagesizes

andotherserviceanomalies,thengenerate

eventstoinvokeautomatedincident

managementprocesses.

• Provideserviceperformanceinformationto

WebSphereServiceRegistryandRepository

toenableapplicationstodynamicallyselect

serviceendpointsandtherebyhelpoptimize

applicationperformance.

Leverage an integrated console with

service, application and resource views

ITCAM for SOA includes Tivoli

Enterprise Portal, an easy-to-use, Web-

based interface that is shared among

other ITCAM, IBM Tivoli Monitoring and

IBM Tivoli OMEGAMON® products.

Tivoli Enterprise Portal topologies that correlate business processes with services and underlying artifacts help ITCAM for SOA analyze the business impact of incidents and problems.

�

Using the portal’s content-rich views

and Dynamic Workspace Linking, you

can quickly achieve an end-to-end

view of your SOA that tightly integrates

data, events and views from multiple

systems and subsystems, including IBM

WebSphere DataPower® SOA Appliances

and IBM CICS Transaction Server.

With the integrated console, you can

drill down from the services layer of

your SOA to application component

and resource layers to speed diag-

nosis. You can also use the portal to

check configuration, performance,

message and fault summary views.

For example, you can:

• Specifythresholds,suchassizeofmessages

ornumberofmessagesreceivedwithina

certaintimeframe.

• Customizeyourworkspacesandprovide

detailedserviceviewsthatareappropriatefor

variousclassesofusers.

• Understandandtracktherelationships

ofWebservicestoeachotherandto

underlyingITcomponentsusingtopologies

thatvisuallycorrelateabstractprocesseswith

realsystemartifacts.

• Checkavailability,throughputandperformance

metricsforyourWebservices.

• Monitorservicesinrealtimeorusehistorical

datatoinspecttheXMLmessages,observe

relationshipsanddetermineusagepatterns.

Manage your SOA across the full

application life cycle

ITCAM for SOA gives large and small

enterprises a management solution

across the entire Web services appli-

cation life cycle for service architects,

administrators, subject-matter experts,

operators, consultants and others

involved in the development, testing,

deployment and ongoing management

of service-based systems. Different

stakeholders can see their own

perspectives while sharing common

information with others involved in

different areas of the application life

cycle. For example:

Web Services Navigator showing service topology, sequence flows and XML content.

• Servicearchitects,integrationspecialistsand

testerscanviewservicetopologies,service

patternsandserviceflowsbyimportingdata

fromIBMTivoliDataWarehouseintothe

Eclipse-basedWebServicesNavigator.

• Operatorscanmonitorandmanagethe

overallSOAatvariouslevelsofdetail,from

theservicelayertomoredetailedapplication

andresourcecomponents.

• Subject-matterexpertscandrilldownfrom

serviceviewsintoapplicationandresource

monitoringviews.

• Servicelevelmanagerscangenerate

servicelevelreportsusingIBMTivoli

ServiceLevelAdvisor.

�

Leverage Tivoli software to keep business-

critical applications running

The Tivoli composite application

management solution can optimize

performance for J2EE, portal, SOA

and mainframe applications. It brings

application problem diagnosis and

performance optimization capabilities

like capacity planning, configura-

tion management and performance

tuning to a complex, heterogeneous

computing environment. Its integration

with IBM Rational® tools helps busi-

nesses successfully monitor, diagnose

and resolve problems through the IT life

cycle by enabling operations, support

and development to manage applica-

tion performance together as one team.

Tivoli composite application manage-

ment is also an integral part of IBM

Service Management solutions that are

designed to help deliver consistent,

repeatable and measurable IT services

based on a best-practices framework.

For example, ITCAM for SOA integrates

with Tivoli CCMDB and WebSphere

Services Registry and Repository to

enable you to use its service and appli-

cation performance data throughout

your organization.

For more information

To learn more about ITCAM for SOA

and other integrated solutions from

IBM, contact your IBM representative

or IBM Business Partner, or visit

ibm.com/tivoli

About Tivoli software from IBM

Tivoli software provides a comprehen-

sive set of offerings and capabilities in

support of IBM Service Management,

a scalable, modular approach used

to deliver more efficient and effective

services to your business. Meeting

the needs of any size business, Tivoli

software enables you to deliver service

excellence in support of your business

objectives through integration and

automation of processes, workflows

and tasks. The security-rich, open

standards–based Tivoli service

management platform is complemented

by proactive operational management

solutions that provide end-to-end

visibility and control. It is also backed

by world-class IBM Services, IBM

Support and an active ecosystem of

IBM Business Partners. Tivoli customers

and partners can also leverage each

other’s best practices by participating

in independently run IBM Tivoli User

Groups around the world — visit

www.tivoli-ug.org

© Copyright IBM Corporation 2006

IBM Corporation Software Group Route 100 Somers, NY 10589 U.S.A.

Produced in the United States of America 11-06 All Rights Reserved

AIX, CICS, DataPower, IBM, the IBM logo, IMS, OMEGAMON, Rational, System z, Tivoli, Tivoli Enterprise, Tivoli Enterprise Console, WebSphere and z/OS are trademarks of International Business Machines Corporation in the United States, other countries or both.

Linux is a trademark of Linus Torvalds in the United States, other countries or both.

Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries or both.

Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, other countries or both.

Other company, product and service names may be trademarks or service marks of others.

1Eclipse is an award-winning, open source platform for the construction of powerful software development tools and rich desktop applications. Leveraging the Eclipse plug-in framework to integrate technology on the desktop saves technology providers time and money by enabling them to focus their efforts on delivering differentiation and value for their offerings. The Eclipse environment supports multiple languages, platforms and vendors, is built by an open source community of developers and is provided royalty-free by the Eclipse Foundation. Eclipse is written in the Java language, includes extensive plug-in construction toolkits and examples, and can be extended and deployed on a range of desktop operating systems including Windows, Linux, QNX and Macintosh OS X. Full details on Eclipse and the Eclipse Foundation are available at www.eclipse.org.

2See product announcement letter for release and availability details.

TID10273-USEN-00

ITCAM for SOA at a glance

Monitored environment

ITCAM for SOA offers a cross-platform, single-console application management solution designed to monitor applications running on the following SOA application platforms:• IBM WebSphere Application Server 5.1 and 6.0• IBM WebSphere Business Integration Server Foundation 5.1• WebSphere Process Server 6.0.1 • WebSphere Enterprise Service Bus 6.0.1• CICS Transaction Server 3.1 or later• IBM WebSphere Application Server Community Edition 1.0.1.1• WebSphere DataPower SOA Appliances — XA35, XS40 and X150• BEA WebLogic 8.1.4• Microsoft® .NET Framework 1.1 (with the required service pack) and 2• SAP NetWeaver 6.40• JBoss 4.0.3

ITCAM for SOA monitors SOA application platforms running in the following operating system environments:• IBM AIX®

• IBM z/OS®

• Sun Solaris• Linux® — Red Hat and SUSE Linux Enterprise Server (SLES)• Linux on IBM System z™ — Red Hat and SLES • Microsoft Windows®

Management environment

Management servers are supported on the following operating system environments2: • AIX• z/OS• Solaris• Linux — Red Hat and SLES • Linux on System z — Red Hat and SLES • WindowsITCAM for SOA supports all databases that are supported by Tivoli Enterprise Portal Server and Tivoli Data Warehouse.Tivoli Enterprise Portal requires Microsoft Internet Explorer 6.