ibm’s smarter process reinvent business

October, 2014 BPM Eastern Europe National Conference Don Seymour IBM Smarter Process Sales Leader – Central & Eastern Europe

A briefing on - IBM’s Smarter Process Portfolio

IBM MARKETING | GMR - CEE IBM Software | IBM & Smarter Process

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Agenda

1.Our beginning

2.Our strategy

3.Our Smarter Process Portfolio



1911

The year IBM was founded



Time keeping systems & weight scales

IBM’s initial product portfolio



1995

The year IBM

was established in Romania



Agenda

1.Our beginning

2.Our strategy




01 – IBM is making markets by transforming industries and professions with data



02 – IBM is remaking enterprise IT for the cloud era



03 – IBM is enabling systems of engagement for enterprises



Agenda

1.Our beginning

2.Our strategy



central&easterneurope

IBM’s approach for reinventing business operations

to enable greater customer-centricity

in the age of mobile, social, cloud and big data

while driving efficiency and optimization into end-to-end processes

Given IBM’s strategy, Smarter Process is…

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Source: Booz and Co., 2012

Managing complexity is a key challenge in most industries

Complexity threatens to reduce customer engagement

Time spent managing complexity (customer variability, performance quality and workflow efficiency) in service-centric industries has surpassed 50 percent

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INPUTS TECHNIQUE OUTPUT

BeginAssemble all

ingredients

Separate egg

whites from yolks

in a bowl

Whip egg whites

with a fork until

they are semi-stiff

Slice cheese into

small pieces and

chop herbs

Turn on stove to

medium heat

Place a 2-inch

cube of butter in

omelette pan

Warm omelette

pan

Resume whipping

egg whites while

butter melts in pan

Add yolks into

whipped egg

whites

Stir yolks into egg

whites vigourously

Pour egg batter

into warm pan

Sprinkle sliced

cheese, herbs and

salt onto egg

Fold one third of

the omelette over

using a spatula

Fold two-thirds of

the omelette onto

the remaining third

Continue cooking

on low heat until

color is golden

Turn over omelette

to ensure cooking

is even

Remove omelette

onto serving plate

Garnish with

remaining herbsEnd

How do you make the perfect omellete?



Business Process Manager

Blueworks Live & Cloud Offerings

Business Monitor

Operational Decision Manager

Our Smarter Process product portfolio

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Business Monitor


Smarter Process – Process Discovery

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Its not uncommon for process discovery efforts at some of our clients to look like this



With Blueworks Live – process discovery looks like this



Model and improve your business processes and decisions. Capture process and decision knowledge. Drive out inefficiencies and improve business operations.

Easy and intuitive for both business and IT users User-friendly interface makes it easy to get started and easy to learn.

Powerful collaboration tools Work collaboratively and see changes dynamically. Post comments and share ideas. Keeps teams in synch with a common repository.

Nothing to download - nothing to install Cloud-based solution. Log in and go!

Collaborative Process & Decision Modeling in the Cloud

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Business Monitor


Smarter Process - BPM

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“IBM’s Smarter Process initiative, a combination of product and marketing improvements introduced in 2013 by IBM helped push IBM as a leader in Gartner Magic Quadrant for Intelligent Business Process Management Suites (iBPMS).”

Source: Gartner (March 2014)

Gartner’s 2014 Magic Quadrant for Intelligent BPM Suites

How do you handle the pace, change,

uncertainty and complexity in your

business?

to make end-to-end processes more

customer-centric in the age of

mobile, social, cloud and big data,

while driving optimization into day-

to-day operations

IBM

IBM BPM a Leader in Gartner’s 2014 “MQ”

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Email notifications

Ease of design and deployment of process

applications through an integrated design

time experience.

Governance through an integrated

environment that scales smoothly from

initial project to enterprise-wide program.

Visibility through a business-led change

design.

Greater collaboration between business

and IT through a unified, model-driven

environment.

BPM on Cloud now available in IBM Softlayer datacenters near you (Amsterdam, Frankfurt, with more coming)

IBM Business Process Manager – in the cloud

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Unstructured work

– Example: In a customer service center, an agent can invoke appropriate sets of tasks / processes as needed, ad-hoc, to satisfy any customer request.

Collaborative work

– Example: In group health plan administration, on-boarding team can upload and collect application forms, medical documents, and group census data as they set up and price insurance policies.

Blend unstructured work with straight-through processing steps

– Example: In automated claims processing, some claims may get “kicked out” for manual resolution of the conditions that caused the exception.

Blend unstructured work with structured processes

– Example: In loan origination cases, the main process is structured and repeatable, but there are ad-hoc activities when a Loan Underwriting team investigates each “red flag” in credit history, title search, etc.

Basic Case Management now available

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IBM Business Process Manager Mobile App

•No additional software

•Leverage BPM skill set

•Leverage Coaches

•Leverage Device Services based on HTML

Out of the Box “App”

Worklight Mobile Application

•Leverage reference Worklight artifacts like the Adapter

•Leverage BPM + Worklight skill set

•Can Leverage Coaches

•Leverage Device Services based on Worklight APIs and HTML

Using Worklight

Custom Mobile Apps using REST APIs

•Choice of mobile implementation

•Leverage REST APIs for BPM

•Can leverage Coaches

•Leverage Device Services based on APIs

Custom Mobile Application

Enable Mobile access to IBM BPM

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Business Monitor


Smarter Process - ODM

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How much should this client pay for

this product through this channel?

Which agent should handle this claim?

Is this citizen eligible to this

particular benefit

What actions should I make to

provision this service?

IBM ODM helps you make more accurate operational decisions about individual customers at well defined steps in your business process



Problem

Weeks or even months were required to verify and solve product defect.

To much pressure to solve the defect request and no time to analyse reasons of this defect (to avoid in the future)

Solution

User friendly and flexible BPM front-end combined with a robust SAP repository

BPM adds flexibility when collecting this information, presenting it for decision making to the right persons, and automate actions arising from these decisions.

Mobility - Accessible from everywhere

One user interface for all the platforms: SAP R3, SAP BO, SAP CRM, IBM Content Manager

Benefits

Ensure that non-conforming lots are not used in other manufacturing & not available for sale

Improving communication between the departments affected by quality problems: Production, Logistics, Quality … etc

Comply with EU and country regulations avoiding potential fines

Reducing treatment time of non-conforming lots from 30 days to 7 days on average (more than half are managed in 3 days)

Initial Process

Area:

Non-conformities (Product

Defects)

Solution

Options: SAP quote €1m

Global consulting house quote

€1m

IBM Software $70k

Implementation $150k

Payback

period: Positive return in 3 months

Project to

programme:

• Implemented further 11

processes over 18 months

• From process to

connectivity and mobile

Customer Journey

European pharmaceutical firm saves money and lives with IBM BPM

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Start Doing

Think Big, Start Small, Scale Fast

Cultivate Business-IT Collaboration

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ibm’s smarter process reinvent business

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